Native Seed Box

I ordered a native seed box pre Christmas on 20 Dec and it arrived ahead of schedule on Xmas Eve. Great service and will make a unique gift- beautifully packaged. Anne

I ordered a plantable card towards the end of Nov 2024. I received an order confirmation but never confirmation of shipping nor tracking information, as stated in the order confirmation email. I gave the business the benefit of the doubt as a result of christmas closures etc (despite needing my card by mid December). I emailed the company in… Read more

January and received no reply. I reached out via social media to see if they had resumed trading. I then received an email acknowledging my query. The original reply still did not confirm shipping nor provide a tracking number. I did not receive a follow up email as was suggested. I continued to email the company over a period of 6 months asking for an update on my order. Only after 7 months did they reply to state that they now had a tracking number and the product had been delivered. I explained that I would not have been making contact for over 6 months if that was the case. I also explained that I have a secure letter box and due to needing the card by mid december, had been checking regularly. I questioned the integrity of the response due to an original tracking number never having been provided to me. Only at this point did the owner then email and essentially state that because the tracking number they provided was evidenced as delivered they weren't at fault. Over the 7 months, there was no acknowledgement of their poor customer service. The fact that I had to continue to follow up over the 7 month period myself demonstrated a total lack of value for my purchase. I paid almost the same in shipping as I did the card - I did this to support a small business, not to rip one off. This has only ever happened once before in my online shopping experience with another small business and they promptly sent out a replacement. As a result, I have made many more purchases to support that business. I absolutely will not be buying from Native Seed Box again.