Natural Gas and Water

Natural Gas and Water

3.7

9 reviews · Statistics

PositivevsNegative
67% · 63 · 33%
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Reviews

9 reviews
FFFan
FFFanACTCanberra Central 2601, ACT2 posts
 

Complete failure, long repair delays, terrible customer service

Installed our new ducted heater in Canberra only a couple of years ago. Constantly breaking down right when we need it the most, usually on a weekend when they don’t work or answer their phones. They take weeks to get the part in and then weeks to fit you into their schedule for repair. The latest repair worked for three days. Prepare to freeze. Show details
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Liz
LizCanberra
 
Graham
Graham
 

Gas heater repair

Thanks to the team for almost immediate service to fix my elderly Mum's gas heater. The heater failed in the middle of winter and a NGW tech attended within an hour of my mother calling for assistance. Absolutely first class!

Sarah S
Sarah S
 

Outstanding customer service (thank you Tiffany!)

Great communication and fantastic customer service by both Tiffany and Chris, who came out to fix out heater on a very cold winter Saturday morning. After getting the run around by the company who installed the heater (who were no help at all), then Brivis and Rinnai, Tiffany from Natural Gas and Water came to our rescue and sorted out an urgent service for us with no drama, on very short notice. They could teach their competition a thing or two about customer service. THANK YOU.

petikirige
petikirigeACTCanberra Central 2601, ACT2 posts
 
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Kelly
Kelly
 

Excellent service and workmanship

Top service provided on a short notice weekend job to try and fix then replace our HWS. Excellent company. Would recommend to anyone.

brooke.rw1
brooke.rw1
 

Prompt Plus!

The team at Natural Gas and Water were helpful and efficient. At short notice, Natural Gas and Water supplied and installed our new hot water system within the day. Thank you!

divenliveagua
divenliveagua9 posts
 
Nudge
NudgeCanberra11 posts
 
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Details

CategoryEnergy Providers
Services ProvidedGas
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