Navman MiVue660 Questions & Answers

Hi John O., Thank you for reaching out to us! Please head over to our online self-help resource at external link  where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at pcnsupportaus@navman.com.au and our dedicated service team will be more than happy to assist with any further questions you may have.

If we can be of any more assistance, please don’t hesitate to let us know!

Kind Regards,

The Navman Team

DVDs? I think you are confused. DVDs are plastic discs, usually sold with movies or video games on them. They have nothing to do with this dashcam. To transfer videos from this dashcam to your PC you need to take the SD card out of the dashcam and put it in your PC or card reader, then copy the files across. It's an annoying process. I wish when I parked at my house, all the videos would be automatically copied to the cloud (or just sent to my phone while driving? I don't know). But it doesn't work like that; this dashcam has no connection of any sort to any other device or network.

Hi Carolyn, Thank you for reaching out to us! The information and description you had provided sounds like you are referring to the feature called Eco Drive which is available on the Navman latest dash camera models. Can you please confirm the model number of the Navman dash camera that you have?

The Eco Drive allows you to know your driving efficiency. You will get notified via the red/yellow/green indicator on how fuel efficient your drive is. The built-in 3-Axis G-Sensor generates the notification via your acceleration, number of turns taken and braking.

For smooth driving, you will get green indicator and yellow or red for aggressive pressing on the gas and brake pedal or sudden lane changing and sudden braking.

Hope that the above information helps.

For any other queries, you may also send an email to our email support team at pcnsupportaus@navman.com.au.

Kind Regards, The Navman Team

Yes it does. Music, arguments, singing when I thought I was alone...

Hi Tee, Thanks for posting your query. Karl is right. You may set your device to include sounds in the recordings. To do this, kindly go to Menu > Settings > Sound Recording > Turn on. Hope this helps! Otherwise, feel free to contact our support team at PCNSupportAus@navman.com.au

Hey Karl, thanks for he help!

Kind Regards, The Navman Team

Hi Peter, Sorry to hear you are having an issue with your dashcam. The first thing I would suggest is to perform a hard reset to the device by poking the reset hole on the top of it. If the problem persists, we may need to update its firmware. To do that, kindly follow the steps from the link below: external link  *Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to contact our support team on PCNSupportAus@navman.com.au

Regards The Navman Team

Hi Zay, The safety camera feature was available as a temporary bonus feature on the MiVue 660 out of the box and has been removed after the latest firmware update which also includes other software updates. Unfortunately, there's no way to reinstall the old firmware on the device. We do apologize if this causes any inconvenience however, please note that this feature was not indicated as an inclusion in the MiVue 660 box, user guide or printed materials.

Kind regards, Navman Support Team

Oh great, well I guess you guys just taking it off because you can make a new model and take the feature off from the old. Since you can make more money with other new products? What is your deal here? I dont get it! You guys know that this dash cam got gps so then why dont you just tweak the software for next update and give us all complimentary safety cam feature. Wouldnt that be awesome and I will upgrade my next purchase of my dashcam with navman only for all my future cars. Otherwise you might have lost my respect on your brand and I will forever change the dashcam brand and will never buy any of your product ever again for future demands. Just so you know that people are not dumb. If you taking out this safety cam feature because of some other unsafe reason then I could understand but you could actually give this feature to us why not just be generous and contact your software developers right away. And also want to tell you that most of the online links of your firmware updates for some other models are not even working and its showing error messages if I tried to download the fireware updates. Now I am already scared to update all my other dashcam ask I might get less feature if I update them I guess. Damn! Come on man! Make some good impact for the world! So disappointing! I love your brand and now I am starting to hate by this.

Best regards, Zay

GoodBye Navman. Tricky product. Safety Camera feature is gone and the company wont help. My friends and my familay had a campaign not to buy this product again.

Hi Mandy C, Thanks for posting your query. Unfortunately, the MiVue 660 doesn't have an AV-out connector that will connect to a bigger screen, only the latest MiVue 790 WiFi and MiVue 860DC. For more info about our products, please visit service.navman.com or external link  / external link 

Regards, Navman Support Team

Hi Eddy, Sorry to hear about your experience with the MiVue 660. In relation to your recording issue, could you please advise the brand/model of MicroSD card you're using? In our experience, using MicroSD cards that are not suitable in continuous recording devices can cause issues like you have mentioned.

For now, we suggest updating the firmware on the device. Go to our FAQ site here external link  for the steps.

*note: if it's your first time visiting our FAQ site, please select a region first then try the above link again. *

Hope this helps. Otherwise, don't hesitate to reach out.

Regards,

Navman Support Team

Hi Kate, Sorry to hear about this. Are you pressing the top button located on the right side of the camera to access the Menu/System Settings? If so, please try updating the firmware of your device to isolate the problem which can be downloaded here: external link 

*note: if the link did not direct you to the correct page, please select a region first and then try again.

After installing the firmware, try hard resetting your device by poking the shutdown button located at the top of the unit beside the usb port.

Hope this helps. Otherwise, don't hesitate to reach us out.

Thank you.

Regards,

Navman Support Team

Hi Bazza, Please make sure that your device's safety camera alert is enabled. To enable it, go to System Settings > Safety Cam > Alert Sound. Installing the latest firmware update will also rectify the problem. You may download the latest firmware from this link: external link 

*note: if the link didn't work the first time, please select a region and try again.*

After installing latest firmware, reset the device by poking the reset hole located beside the USB port.

For more info about our products, please visit service.navman.com or external link  / external link 

Don't hesitate to inform us if you need further assistance.Thank you.

Regards,

Navman Support Team

Hi Steve, Thanks for posing your query. The camera should still continuously record even when the time and date is incorrect. However, the problems encountered may have somthing to do with the battery. It's either flat or the unit wasn't charged properly to operate correctly. I suggest to give the device a good charge for at least 30 mins to an hour when not used for a long period of time.

For more info about our products, please visit service.navman.com or external link  / external link 

Regards,

Navman Support Team

Hi Bruce, Unfortunately the A20 is not compatible with the MiVUE 660. however i am pleased to tell you that JB HiFi has the MiVUE800 on sale for $249, which comes with the A20 out of the box, so you don't need to buy it separately! this also works out cheaper than buying a compatible device (like the MiVUE 780) and the A20 rear camera separately.

I hope this helps.

Thanks,

Senior Navman Support

Many thanks for your quick response to my question on the compatibles re A20 rear camera to my existing MiVue660 Thanks for the advice re MiVue 800, I will be looking into this with JBHifi 249.00 sounds good to me and I get the A20 rear camera. That leaves me with my MiVue 660 which I will sell which works well an in good condition maybe 100.00 on ebay. Once again your made my day Navman Support team,Regards Bruce.

Hello Saigon4, Thanks for your query and sorry for the delays. Please make sure to use the MiVUE Manager software to play the videos on the computer because some of the recordings have data with them that will only work with our player. Please refer to the link below where you can download the MiVUE Manager software:

external link 

For more info about our products, please visit service.navman.com or external link 

Hope this helps.

Regards,

Navman Support Team

Hi Antony, Thanks for the question. the card should work fine. however some brands may not be compatible with CDR (continuous digital recorders) which include dash cams. For more information on compatible brands, please check out this link. (You may need to select Australia, and then try again)

external link 

Please note: SanDisk Ultra and Samsung MicroSD cards are not compatible for use in Continuous Digital Recorders. (Please refer to the respective manufacturers for more information)

Thanks!

Senior Navman Support

Hi JC_888, Thanks for taking the time to send us a question. The "USB Connecting" message usually appears when you plug the device in via USB to a computer. Are you using an in-car USB port for power? unfortunately these are not compatible, and you will need to use the in-car power adapter with your 12V plug inside the car.

Thanks,

Senior Navman Support

Thank you for the quick response. No, I have not plugged it in via a USB port. It is installed as per the instruction via the in car 12V plug. Please provide further advice as to why I would be experiencing this issue.

Hi JC_888, This shouldn't be happening. Can you please confirm if you are using the original Navman car adapter? if possible, please try using the car adapter in a different vehicle to further isolate the problem.

You can also try the following troubleshooting steps to fix the problem:

1. Perform a hard reset by poking the shutdown button beside the USB port on the camera.

2. Install the latest firmware update. Please refer to the link below:

external link 

Note: If it's your first time to visit our FAQ site, you need to select Australia/New Zealand and then click the above link again to be directed to the correct site/page.

Hope this helps.

Regards,

Navman Support Team

Hello Pazz D, Thanks for your query and sorry for the delayed response. Your dash camera should record 10 seconds prior and 10 seconds post an event, which makes it a 20 secs video file. Please note that the unit should've been recording more than 10 seconds video already for it to capture or include a 10 seconds prior the event. If another event is triggered within the 10 seconds post an event, the unit will then continue to record another 10 secs clip until it stacks up to 1-minute file.

I also suggest installing the latest firmware update to improve the device's performance. The firmware update can be downloaded from the link below:

external link 

Note: If it's your first time to visit our FAQ site, you need to select Australia/New Zealand and then click the above link again to be directed to the correct site/page.

If the problem is still the same, please specify the brand name of the memory card you're using to isolate the problem properly.

Regards,

Navman Support Team

I have the same problem. It used to record the before and after, now only the after. Nicely shows me nearly rear ending a car but not the 10 seconds before when they swerved from the 3rd outside lane to the inside 1st lane where they braked heavily.

Dear Ernie, The safety camera feature was available as a temporary bonus feature on the MiVUE660 out of the box, and has been removed after the latest firmware update which also includes other software updates. We do apologize if this causes any inconvenience. However, please note that this feature was not indicated as an inclusion in the MiVUE660 box, user guide and printed materials.

For more info about our products, please visit service.navman.com or external link 

Regards,

Navman Support Team

I tend to disagree as it wasn't mentioned before hand that this is just a temporary bonus feature, and in the user guide and printed material it's clearly printed and explained the features of safety camera and I have that material ready to be submitted if required as a proof of this claim. Also my disappointment is, it wasn't mentioned nor a warning on the latest update that the safety cam feature will be remove, it's really unfair because there's no information given nor an explanation on what's the purpose of the update, and as a rule, every update has an explanation and purpose to the end users, and also the reason why end users are updating is because it's for the improvement of the device's functionality not disablement of features that is greatly required especially in my case because I do a lot of driving, so therefore I demand that my previous firmware be given back to me and restore my device to it's originality. I purchased the device, primarily of the function(safety cam)that's included in the device's feature. Again, as I reiterated, I'm happy with no firmware update, just send me the original firmware so I can restore it back to it's original functionality. Much appreciated if anyone in the Navman support team, can understand and consider my great concern.

Sorry Lizzie, I don't know :(

Hello LizziB,

Sorry for the late response. I would be happy to arrange an RMA for your unit to be fixed. If you'll allow, I'll send you a private message on how we can go about this.

Navman Support Team

Hello Bussy, This is probably related to the memory card that you are using. The device may malfunction if the memory card is not fully compatible with the dash camera. To isolate the problem, we'll have to try different cards. We have a list of tested memory cards that you can try which can be found here: external link  ( If it's your first time visiting our website, select your country first and then revisit the link)

Note: Please also make sure to format the card before use.

Normal videos can be played back on the device by going to System Settings > File Playback > 1st/2nd Card > Video. Event recordings normally will record 20-second clips, which is composed of 10 seconds prior and 10 seconds after the event.

You may also try updating the firmware to further isolate the problem which can be downloaded through this link: external link 

Hope this helps.

Thank you so much for your efforts.

Regards,

Navman Support Team.

Hello LizziB, We apologize for the trouble this has caused. Please check the following that may affect the number of videos that can be saved: 1. Video quality and Memory card capacity: For more info, please visit service.navman.com and then select your country. Then, copy and paste this link into your browser: external link 

2. Memory card compatibility:

The device may malfunction if the memory card is not fully compatible with the dash camera. We have a list of tested memory card that you can try which can be found here: external link 

3. Storage allocation:

The system provides 3 default memory configurations to store the videos (including continuous recordings and event recordings) and photos. Select the proper configuration based on your usage and set bigger allocation for videos. This option can be found in System Settings > System > Storage Allocation.

Hope this solves the problem. Thank you for your time in reaching out to us.

Regards,

Navman Support Team

Hello John, Sorry to know that. Try charging your camera through a mains/wall power outlet for 30 minutes to an hour, using a spare 1a charger that you have. And then, poke the reset hole located beside the USB port.

If your camera is still not turning on automatically, please email us the following details to pcnsupportaus@navman.com.au to book your unit for service.

• Full name

• Phone number

• Shipping address

• Serial number

• Copy of your receipt

• Fault summary

Thank you so much.

Regards,

Navman Support Team