Neato Botvac D Series

Has been part of the family – I bought my neato 10 years ago a signature series,it’s getting a bit tired now.It has done a great job in all that time.It has gone from wooden floor to thick carpet rugs with ease,love how it cleans right up to the edges of the walls.In this time has had a new brush and 3 battery replacements,not bad for 10 years.He will now go to my daughters small apartment,where I’m sure he will be happy.Now in the process of choosing a new one. Show details

we got it in 2016 still does a great job – we have a neato d85 good job one battery replacement that's all because it didn't work so replaced the battery and good as new lovely vacuum thanks neato for making good vacs Show details

Buyer beware – It does not climb onto rugs from hardwood floors. Dog hair clogs it up, so the dirt won't go into the tray. Already replaced a belt on it and it is only a year old. It is terrible about getting stuck under furniture. It is really bad about letting you know the bin is full. This is the worst sweeper I have ever owned. Show details

My new favourite appliance – My Neato is a godsent. My home has floorboards, carpet and tiles and the Neato is great for all of them. It maps the house out and manouvres its way around furniture with ease. When it needs to recharge, it makes it’s way back to the dock, charges, then picks up where it left off to finish the clean. The dirt bin is quite small, but if you set… Read more

it to run every day, I find that it’s big enough to do the house. I have 2 Labradors who drop A LOT of hair and it picks up after them well. I still use my Dyson vacuum on the carpet, but only once a week and that’s only for a deep clean to pick up all the dog hair. If you don’t have pets that drop hair, the Neato would probably be fine on it’s own.

The only thing that’s missing is the ability to set zones for cleaning specific areas rather than the whole house. I believe this is available on the more expensive models.

I set it to run each day when the house is empty and it’s so nice to come home to clean floors. The app works well to schedule cleans, or you can open it from anywhere and start the vacuum cleaning (as long as the vacuum is connected to your home WiFi)

Just beware of cords that hang down (eg phone chargers that aren’t being used) as they sometimes get caught up in the vacuum and it stops. It’s easy to fix, just a pain if you’re not home.

This is my first robot vacuum and I am definitely converted to this way of life!

Does What The Manufactures Say – We got this 4 days ago. We don't have kids, no pets and the wife has short hair, so our house is fairly clean. WE do have a 4 bedroom house, carpet and tiles on one level. The Botvac DC00 completes the whole house in 3 hours on ECO mode, requiring a charge after 115 minutes. This charge tops it up to around 80%, it then heads out to where it let… Read more

off and then completes the rest of the house. The map/floor plan is updated on my phone to show where it has been, square meters cleaned, total time taken and total charging time. The map is fairly accurate and is a good feature. Notifications are sent to my phone when the full house is completed. It can be started from your phone, if you are at the pub or anywhere you have an internet connection. Seems to clean well, Not as good as a 240 volt vac cleaner of coarse. The bin is not huge so I clean it and the filter when it goes back for a charge. Also it has found the charger base on every occasion so far. Fairly easy to set up the wifi, can't get into too much strife. Gave it 4 stars because there is always room for improvement with anything! My problems are 1, that the filter is not washable and I can see this clogging within a month, and 2, it does bump its way around a bit and its not real elegant getting out of corners. Seems to have a bit of trouble with our bed height and almost gets stuck every time. The cleaning logic first completes a 4 metre by 4 metre perimeter and then fills it in, then progresses to the next 4 metre section. For example, It may do half the kitchen and half the dinning room as part of its 4 meter square, the remainder, is always completed at some stage that day. So far we are happy. I have it scheduled for 3 cleaning days a week, should be enough to maintain our house.

Update 5/4/18 The filter has clogged. The ones on ebay are not genuine and have an unknown micron rating, consequently they are cheap. Genuine filters are around $60 for two. So I removed the plastic pre filter that was glued on and cleaned out the fine lint in the pleated section. I pinched a Razza Matazz sheer knee hi 15 denier stocking from the wife and put the filter inside it. This works great. Only a very small amount of fine dust gets past the stocking to the pleated section now. A nice recent upgrade feature on the D7 is virtual no go boundaries, much better than the magnetic strip that is supplied with the DC00. In Oz, we don't have the D7, so hopefully in the near future, Neato will give us this software upgrade. Spot cleaning using the phone gives a large 4x4 metre section. Spot cleaning on the robot only gives a 2x2 metre section, and the robot only returns to the start point, not the base. Update. 24/3/20. Laser died, stopped spinning. Over the last 2 years I found the Iaser or Lidar as its callled technically, overrided the bump stop, so if the laser could see through a glass sliding door or mirror wardrobe it would still push to try to get there, even though the bump stop has activated. Was very bad also with kitchen chairs because it could see past the legs. Frustrating to watch all 6 chairs get pushed around. Lucky we had 2 years product care on top of 12 months standard warranty. It nearly always cleaned the whole house. The cleaning map sent to my phone was always accurate. I most likely get another, but get D7.

Excellent little machine! – Our first Neato lasted four years with only one battery replacement and one roller replacement required. Works very well on hardwoods and carpets. Large enough dustbin for daily cleans. Second machine recently purchased is more powerful and quicker to return to charging station. We are very happy with our machine. Show details

best robotic vacuum cleaner and we have been using it for 2 years – Been using this for 2+ years Pros It can be controlled by app( manually as well) It cleans hard floor & carpet It maps the floor and starts cleaning tile by tile. Cons It sometimes doesnt go back to dock to charge if we lift and shift the position of the vacuum cleaner while its operational. Show details

Third time lucky – Our first Neato Connected failed after about a year or so, which made me devastated as I relied on it so much. We searched the market at the time and couldn't find any other model that has decent size dust bin. I bit my lips went back to buy another Neato Connect. The second botvac failed after a month, which we brought back to Harvey Norman, who… Read more

replaced us with a new one. This time the botvac worked so well without any hitch for more than a year now. I realised that we didn't change the filter often enough the first time. We now change the filter monthly.

We have floorboards and rugs which the botvac clean reasonably well, it picks up lots of the dogs hair and climb over obstacles like table feet etc without any problem. Very happy that we finally find the one.

Buy a different brand – This was used on carpet. It cleaned well for 6 months. The charger life ended and it never worked after that. The company did not hel me to fix it. Show details

Had to replace battery twice in 1 year – 2 battery replacements in 1 yr then completely died 1 year later. Did not overuse neither, only used once every couple of days. Customer service was unhelpful. Never will buy another neato product. Show details

Unreliable with short battery life – I've had this 3 years. It works about one in 3 times uninterrupted and thats with us moving chairs stools and coffee tables out of the way. Gets stuck on Hall runners and constantly gets lost. Been cleaned a zillion times including the laser with compressed air and qtips. Just replaced the battery which seemed to help briefly then went back to its… Read more

bad habits. Runs out of power looking for it's base which is in a clear prominent section of the room. Tried multiple base locations. Inconsistent waste of money. Only 2.4ghz wifi which is flaky. Look elsewhere

Terrible. Been through 2 vaccs in 20 months – Trouble with this vacc from 3 months old. Not charging, not completing vacuum of the house. Replaced under Myer warranty. New vacc is now not charging too. So the headache begins again. My mum had the same issues and got a full refund after having it firstly replaced and then same issues with the new one. So 4/4 vacuums not even making it to two… Read more

years. I dont know how they have the nerve to keep manufacturing these unreliable products. I will NEVER buy neato again. Do not buy!!!

OK to start with then has issues – Pros: It cleans well on wood and tiled floors, great for dog hair. Cons: After a year the battery dies and will need a new battery every year after that!! $100 for a replacement battery. then after 2 1/2 years the spinning brush stopped working, looked up to but a replacement but too hard to replace and you have to completely dismantle the unit to do it. now sitting and collecting dust in the corner!!  Show details

What a piece of junk!! – After 5 months the robot stopped working.It kept saying it was switched off when it wasn't and would not go at all. Attempted to have the issues rectified with Neato. After multiple calls and emails where I would constantly be asked to provide the same details I already had provided multiple time they still failed to do anything about and I went… Read more

over a month with no vacuum. Kindly appliances online gave me a full refund for this faulty product, I will not be purchasing another Neato. Absolutely terrible customer service!!

Keep your house clean with the neat-o Neato! – Neato (say it with an Aussie accent, it is not Ne-ya-tow!) is our family best friend, cleaning the house while we're at work, and keeping the cats amused, so we come home to a clean home and content kitties! We've used Neato in a 100sqm apartment and now house, and it takes about 45 mins for a thorough clean in one battery hit, and makes its way… Read more

back to the base station. After a few months we had a problem where it wouldn't charge, and the company was fantastic dealing with the problem, sending out a new battery which resolved the problem. We love coming home and seeing the carpets freshly vacuumed and the floors free from cat hair. Thanks Neato! I've been recommending it to all my friends.

Second one we have bought – We bought our first one in 2016 and just got a second one for our son, he loves it after having a Xiaomi that kept getting suck and really didn't clean that well. I would highly recommend a Neato vacuum if you want good clean floors and carpet and have pets.  Show details

Works Well – This is a very good robot vacuum cleaner, It seems to work the best without clutter, has great suction, I'm impressed with how much it picks up as we run it every day now as robotic vacuums don't have the power of convention units they need to be run more often.  Show details

Not worth – the machine is fine until it breakdown, i contacted official service centre and tried all the ways told so, still not working, then they told me have to get machine fixed by authorized company, it costed nearly A$90 for checking fee and after nearly 2 month they told me it need to replace mother board, total cost $520. then i bought xiao mi S50,… Read more

$503 from Ebay, works much better than this Neato, and also can mop the floor. so from my point view, xiao mi S50 does better job and cost less.

DO NOT BUY THIS VACUUM - they will die within the first year - NO warranty support from Neato – I have had two Neato Botvac Connected robots - both failed after a short time. They get into some state whereby they leave the dock and loop through power-up and power-down cycles, then "Please press Ok to continue". Once this starts, they will never run a cleaning cycle again. Both failed well within warranty period. The first one failed in time that I could return it through Amazon. I got no help from Neato. And no warranty support.  Show details

Only built to last one year – Just within warranty it has broken with the please clean my dustbin warning. They sent replacement battery to no avail. Poor customer service and the unit remains sitting broken in our garage. It basically cost us $100 a month to clean, and we used it a lot, so I guess it has been ok but expect to get 2 years minimum out of a unit  Show details

Only buy it if you are a lucky person for the rest of us my advice is "don't" – I bought my Neato on September 16th last year and it worked fine until the end of last month. Then it failed. After having it ‘repaired” under warranty by Neato support it was sent back to me with no information about the repair. Finally, I learnt that the display board was faulty. It worked for a couple of days and then it failed again. After… Read more

arranging another pick-up, I went through another wasted day at home waiting for the courier. It came back again with no information and when asked for details I was told that it was an intermittent fault and that this time the ‘main board’ was the problem. This second time It worked for exactly 2 days and today it failed again. It says: “Please open my dirt bin and push switch DOWN to ON”. Of course, the switch is ON already. It is stuck in this mode no matter what I do.

After 22 days in this situation, and reading other similar negative reviews here, I think it is useless to contact again the so called ‘NEATO support’.

I definitely would no recommend this brand as the product is bad quality and the ‘support’ team even worse.

Ok – Purchased in May broken down in late July due to blocked fan. Warranty advise this is not good and will need replacement unit. But whilst operating Neato was great amazing how much dust gathers over one day. Time will tell how warranty goes regarding replacement unit and life of replacement unit.  Show details

It’s great until it breaks! – Used the vacuum 2 - 3 times a week. Made sure nothing big was left on the ground. Changed filter every 4-6 weeks (these aren’t cheap!). Had it just under one year and it broke. After a lot of discussion with the company, which has to be through email, they finally sent a ‘new’ one. It’s been less than 6 months and this one is broken too. Have been… Read more

told that I am no longer under warranty as it lasts one year since purchasing. It doesn’t matter that machine is only 6 months old. Not worth the $1200 spent! I would find a better company with better customer service that’s accessible in Australia!

Great machine – I love it, navigates from room to room on its own, much more intelligent then my old Roomba, I would recommend the Neato Connected. I hate vacuuming, or any cleaing for that matter..lol, now I need one to wash my car and windows. You will not be disappointed with the Connected.  Show details

Do not buy you have been warned – It broke once during warranty. Then it broke out of warranty (about a month out of the 12 month warranty). Of course we didn't get any support. Spent $400 to repair it because it kept saying the dirt bin wasn't in, when it was. Now a couple months later it is broken again. No fault message, it just won't go and it beeps. So broken 3 times and… Read more

costs half it's purchase price to repair, but still doesn't work. Buy something that isn't a hunk of junk.

Could be better – I thought it was going to be a lot better then what it is. Doesn’t clean the corners very well as the side brush is very small. Filter is cheap and needs replacing every few months. It’s pretty noisy too. Other then that it’s ok the coolest feature is it goes back to its base  Show details

Poor customer support – Purchased a neato December 2016, Sept 2017 it stopped working. Went thru all the steps and neato ended up sending a new battery. Now it is no longer working again, but am told the battery only has a 6 month warranty. They sent me link where I can purchase a new battery. What you pay for these and they don't support it, waste of money!!!  Show details

Multiple batteries and constant issues – When the device works it is great. The issue for the machine I got it has only been operational 30 percent of the time. The device stops working and indicates power switch needs to be put into the down position. Support has worked me through several steps over and over. Sent multiple batteries and finally the device ran out of warranty and… Read more

they (Neato support) stopped helping. They would not replace the machine they just delayed until the warranty expired.