4.5 stars – This is my first robotic cleaner and did my research before buying it 2 yrs ago. So far used under 20 times for a 6m x 5m room. Never changed battery, cleaned filter every other vacuum. My usage is for closed room. It works well, systematically scan and cleans the room really nice, go around obstacles and almost all times return to base. My only gripe is that it tends to realize it needs to charge the battery only after I start the cleaner despite the fact that its been always connected to the charger. In this scenario the robo cleans until the charge runs out and then goes back to base to charge again which is a waste of time. If it always maintained 100% charge it can clean my room in one go. Otherwise this one would have got a 5 star.
The Best Robot Vacuum I've Reviewed! – I purchased my neato about 2 years ago and it great (when it works) except recently its been running out of charge and getting confused about where it is and a message will pop up on the screen saying "please clear my path" when there is nothing in front of it. I contacted neato and they said to first go into settings-support and select new battery this didn't work so I contacted them again and they said to get a new battery! its only 2 years old! and I have to buy another battery for it, and the battery costs $50 to $60 dollars! if i have to replace the battery every 2 years then it going to cost me alot to maintain!
May 22nd 2017 Update: It's Good
Bought this robot in 2014 seeing the reviews were so great. It is better at cleaning and mapping than my Roomba 880. Using it for the 2 years it was amazing, it didn't miss a spot and its suction is really good and got my house done in 2 battery cycles. BUT. After about 2 years disaster struck. It stopped holding charge when cleaning. I was quite annoyed as I expected it to last a lot longer. I purchased new batteries and it worked well for a month or so and then it ran into another problem. It kept showing errors saying "Please clear my path" or "My vision was blocked", when there is nothing in front of it! I contacted customer support and they said to clean it out and clean its laser. When that didn't work they told me to reset it. After that still not resolving the problem I was told to send it out for repairs (still waiting for it to come back working). It was quite a hassle for something that is meant to make your life easier. Overall it's a really great vacuum and gets the job done (when it works). Hope Neato improves in the future!
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