Nescafé Café Menu Mocha

I will never buy these again. I used to have them everyday, they were a beautiful rich chocolatey coffee flavour. I bought a few boxes last week thinking ill start drinking them again. The last drop in the cup used to be a typical sludgy cocoa mix, now it's nothing. They taste and smell like chemical with only a hint of chocolate, very watered down, they smell just like the vanilla latte sachets. Ghastly. Show details

I wish it matched the cuppa in the Ad’ – Bought the Nescafé Mocha recently, a fan and regular sachet user, in the tv Ad there’s froth and substance. Did they use 5 sachets to get that? I can’t get more than brown water in my regular cup. Yuck, and I bought the large box too Show details

Really bad and bitter taste – I've noticed lately with double choc mocha sachets there is a bad and bitter taste. I stocked up on them and now I think best place for them is the bin. Have you changed the recipe if not I think there is something wrong with product. Show details

Addicted – Absolutely addicted to mocha, from Nescafé. I turn very irritated with out it. Now resorting to buying the larger box and it doesn't last long. It's creamy and has the great froth that you get from a cafe made coffee.

A frothy chocolatey delight – The Mocha sachets are perfect to get you through an afternoon at work! At a time that you don't want the caffeine of a regular coffee, they are extremely tasty, creamy and delicious. I never thought you could get the "froth" of a fresh mocha in a sachet but I have been proven wrong! The balance of coffee and hot chocolate is perfect, providing the… Read more

perfect 3pm pick me up. Highly recommended to those in search of a sweet afternoon treat (or at any other time of day for that matter!).

Deliciously simple! – We've just come back from our honeymoon. Fortunately, we had packed our Nescafe Mocha and Cappuccino sachets to take with us, which made a deliciously simple coffee fix whilst we were camping with limited suppliers. They were perfect for sitting on the beach and relaxing whilst watching the waves with a hot cuppa! The mocha is our favourite!

Horrible – Mocha has changed alot, horrible taste now, people I've made it for said the same, no it's not the batch number and everything else you use excuses for, there are too many bad comments for that to be the case. Change it back before we all stop buying all nescafe sachets. Show details

Bring back the old Mocha – I noticed last year that there was a change in the Mocha satchets with a use by date from Jan 2022. After reading all the other complaints I was hoping you had fixed the problem with the taste and distinct lack of froth. I refuse to buy them any more which a shame. Pls bring back the old satchets. Show details

WHAT DID YOU DO? – The new Nescafé Mocha (new white & purple packet) tastes terrible. Really bitter taste and not at all pleasant. Did you change the recipe? Can I buy the older style anywhere? Show details

I definitely detect a change in my mocha. And it's not the ugly brown satchets – I read you say you haven't changed it. I've drunk them for years. Something is definitely different. Not as chocolatey or frothy. I don't drink coffee only these mocha satchets. They taste like coffee. I'm not keen and I need more and I'm not keen on the other brands. But I may have to try ... Show details

Tastes awful and smells awful. I have been drinking 3 boxes a week for years, recipe changed and not nice – Coffee smells funny, tastes different (not nice). If something is not broken, why fix it!! I have just bought another 10 boxes and they have the same batch code, so what a waste of money. It is (was) the only coffee I drank. Not a happy customer, I have compared boxes for the ingredients and they are exactly the same, so if you have changed… Read more

your recipe, why are the ingredients the same? NOW WHAT AM I GOING TO DRINK?? I have only given you one star, did not want to give you any but it required one.

Dont waste your money – Cheap chocolate and burnt coffee mixed into a watery beverage. It really really did use to be soo good and frothy but that's all gone now. Dont recommend buying this.

Something tastes off – I've been drinking the mocha sachets for a while now and seem to know exactly how they should taste. Lately, there are undertones of a nutty and burnt caramel taste that should not be there. I don't know if it is a change in the recipe or a dud batch but in 9 of the 10 of the last boxes I've bought the gross taste has been there even when avoiding… Read more

the batch codes I've known to be off. As I write this can taste the same taste in the Nescafe Cappucino Sachets as well.

ALTERED PRODUCT ! – I wrote a review some time ago to say how terrible the product is now - no froth, NOT CREAMY, very watery, awful taste - nothing like the product of old. A bit of back-and-forth with Nescafe and a few days ago I received a box of Mocha Sticks in the mail together with a glass mug. I was looking forward to trying it, but no, it is EXACTLY… Read more

THE SAME TERRIBLE PRODUCT as before ! No froth, NOT CREAMY AT ALL, very watery, awful taste - absolutely NOTHING has been changed. No Nestles, I am NOT STUPID, and please don't treat me as if I am by trying to tell me that your product has been 'fixed'. You have definitely done something to your Mocha Sticks and NO, it has NOT been fixed ... and you've now lost me as a customer.

Horrible – The taste has changed so much it is no longer the Mocha I have used for many years.It had a delicate smooth flavor, but now is a harsh chemical punch.  Show details

Change for the worst – I wrote a review two weeks ago about the changed taste/texture of the mocha sachets. It elicited the “form reply” seen on all these reviews, inviting me to ring the 1800 number. I did and gave up after ten minutes waiting. Tried again next day, waited 15 minutes then was invited to leave a message with the answering service. I actually spoke to a… Read more

real person, gave all details required, was assured I’d be contacted within 48 hrs. That was 2 weeks ago and I’ve heard nothing. Customer service is as bad as the taste of the new mochas! Nescafé keep saying the problem is being fixed, but no timeline given. Why not just recall the “faulty” batches and start again?

Still no resolution – Why has the issue with the mocha not been resolved after 6 months? Consumers are unhappy. The taste is very bitter, there is no froth. It is undrinkable without sugar and even with sugar still tastes terrible - chemical like. I understand it is not feasible to destroy all the current stock but why not give consumers the option to buy new stock… Read more

that is back to the mocha we know and love directly from Nescafé? How are you planning on informing customers that the old mocha is back so we know when to buy again and how can we differentiate the new from the current in store?

Tear Across.. Hold Firmly ???? Need Scissors!! – I've been a fan and consumer of Nescafe Mocha sachets for many years. But not any more !!!! It's been a year or more since I've been able to open a packet of Nescafe Mocha without hurting my thumb. [Tear here... Hold firmly!! the new packaging says] Well, let me tell you, since you're testers are not. Scissors are the ONLY way to open these… Read more

packets and I am NOT happy. Other companies have managed to conquer this - and they don't taste so bad either - why have I persisted with Nescafe? Answer... I'm not.

Freaking nasty – Bitter, undrinkable, chemically sweet undertones. Does not taste good, at all. OH my god. How can anyone drink this? Waste of 3.50. Lucky it was on sale. throwing the whole packet out. Show details

Used to be my favorite – Can you please inform me when this product will be back to its original formula so I don't waste any more money on the current undrinkable version? It has been some time...

Bring back the old trusted Mocha! – The new Mocha is watery and has way less froth than the old Mocha. The old Mocha was smooth, sweet and more frothy than the latest version. This reminds me of Coke when they tried to replace the old Coke with the new coke back in the 80’s. Please don’t repeat the same mistake.

Why's the mocha different in taste and texture? – I love this mocha and buy it over the similar Greggs product. I just bought a new box from Countdown in New Zealand (this was a value pack that has new packaging to previous value packs). It tastes quite different and not in a good way. Also, the mouth feel is thin and the froth is thinner too. (I thought maybe a 'lite' version had been put out but it isn't.) Will be reconsidering whether the Greggs product is better than this.

Tastes Horrible..UPDATE: KUDOS to Nescafe for listening & making some improvements... but still the original GR8 taste – The taste is absolutely terrible. The ingredients have changed. A bad batch of ingredients in the supply chain (as Nestle repeatedly claim) which cannot be traced or sorted in more than 6 months is simply spin. Maybe there is a bug in packaging department as well because the ingredients on the box appear different too. Instead of fixing the poor… Read more

quality issue of the new formula, is the introduction of new packaging and artwork meant to help us forget the previous (great) mocha product? Do loyal customers matter anymore????????? Poor form..... change the formula back to the original because I don't think your new product is going to do much for you customer base.

Tastes like terrible – Taste has definingly changed, no froth. Like eating bicarb :( Tried 4 boxes from different stores and threw them all out - what a waste. Totally disappointed and won't be buying them in future. I took one from each pack and yep can definitely taste the difference with the new blend. Show details

Terrible mocca – Nescafe what have u dkne to yr mocca it tastes disgusting and no froth have tried yr new packaging hoping its back to normal but no. Will not buy this product anymore.

Mocha has definitely changed – I am totally disappointed with the taste of Mocha sachets recently. 100 per cent there has been a change. No froth on top and tastes different! Won’t be buying anymore!!!!