Nespresso Vertuo Next Deluxe Solo Dark Chrome

Broke after 15 dags – Used this machine and it stopped working after 15 days. I tried every ‘solution’ Nespresso and Breville had for it with nothing working. I was hoping for an exchange for a new machine or a refund and was told the only option was to send the machine off for repair. Terrible service by Breville and would not recommend this product. Show details

Poor reliability plagues this machine – I'm on my third unit now. First unit bought was replaced under warranty. This failed again just out of warranty. I've since bougth another unit last year at my expense and that has now failed after 6 months of use and probably 50 or so pods. Are you kidding me. Back to Harvey Normans for a refund this time as I'm done with Nespresso. Please avoid… Read more

these units at all costs. So disappointing has been my experience with thse machines but when it works it is great. This Nespresso unit replaced the cheap and nasty Caffitaly machine that Woolies sold and held pods for. Only because the pods starting became scarse that I switched over to Nespresso. I must have only paid $80-$100 for that Caffitaly machine and it had lasted years - maybe 5+ I can't remember.

Nespresso Vertuo Next Deluxe Solo White – The coffee is great but only when the machine actually works. It is not used very often but it keeps on flashing after a few cups of coffee, tech support tells me to descale anyway. I have wasted so many capsules and so much time and money on descaling agent making each coffee very expensive and frustrating. Don't buy it ! Show details

Lasted 6 months – Bought this for our first pod machine, not realising that the pods used are not the same as the pods commonly sold in the supermarkets. Ok, our mistake but somewhat misleading marketing. Secondly, the machine stopped working after approximately 6 months. No amount of troubleshooting could fix the issue. A poor product and I won't be buying Nespresso products again. Show details

My machine works really well – I can see a lot of negative comments on here and I think that I am lucky. My machine has worked well from day one, which was two years ago. I take it with me on holidays and it is bouncing around in the back of the car when we go off road. When we return, it gets used daily until we run out of 'travel' pods and then it sits in the pantry for 9 months. Plug it in and off we go again. Has been reliable and it makes great coffee. Show details

Less than 2 years - the machine is breaking down! – Very dissatisfied with this machine as we bought less than 2 years. It is still under warranty as the coffee was spilling through the capsule compartment instead of flowing into my cup. I called Nespresso, the customer service says I need to send for repair and have to wait for 14 days before I could get a replacement or repaired. The machine is… Read more

definitely below average quality and the customer service is not good - can't help at all, just keep mentioning the machine and my urgent case needs to go through a process. Some of the coffee capsules delivered in December 2021 were damaged too. I am left with no Nespresso coffee for at least the next 2 weeks.

NOT BUILT TO LAST – DO NOT BUY A NESPRESSO VIRTUO NEXT!! I purchased this in store on the $1 deal with $50 free coffee each month assuming i buy over that. I was averaging $60 so it made sense. I thought there's got to be some catch here but I wasn't smart enough to work it out. Every month I've been back and instead of a $60 bill I'm paying 10!! Still can't believe… Read more

it. Anyways, down to the machine. I bought it because it pumps out a full carafe of medium to weak black coffee - American diner style. I absolutely love it!! It's so good and I finally get several cups poured at my discretion each morning as I munch my toast. Here's the problem, three months in machine says it's time to descale - not a fan. I have typically tricked the machines into thinking I've done it because i don't want to pass noxious chemicals through a machine I drink from! So went through the insanely complex descaling process - 20 min vid on YouTube. Didn't work. Bought the descaling kit - didn't work. Went on line - a bunch of people reporting machine breakdown three months in. So i call up the helpline. They offer me a repair!! Who does this on a $100 machine ??! We all suffered through this kind of crappy after sales service in the 80/90s. Sending a faulty product off only for some lazy local repairer to take weeks, sometimes months to get round to repairing it. Hey Nespresso - very short sighted of you. Here's an idea! Send me a replacement machine so I can continue to enjoy your coffee as opposed to forcing me to find an alternative competing brand to drink while you maybe fix my machine!! Pathetic. If you buy this machine it likely won't go the distance. There are better quality machines in their range - pay the extra money. Only problem is only the Virtuo Next does the full carafe coffee I love.

Terrible Experience - Replaced TWICE then cancelled – I bought the Vertuo Next and within a week it leaked and malfunctioned. After much back and forth with Nespresso they sent me a new one after the hassle of packaging up the damaged machine and taking it to the post office. The replacement machine also leaked and malfunctioned after a few days. Nespresso arranged for me to collect another machine… Read more

(number 3) in store at Robina SHopping Centre. When I arrived I was turned away because they wanted to swap out the damaged machine. I explained I was advised by Nespresso to take the damaged machine to the post office and have been spent time and money trying to sort this out for weeks. They simply said, "sorry..but....". I have asked for a full refund and will never buy Nespresso again. Avoid. The marketing is slick but doesn't stack up in reality. Coffee is okay.