New Age Desert Rose

The company advertisement for the Desert Rose states "New Age holds themselves to the highest standard of build quality and after safes service." It also states "Our caravans and motorhomes are designed and built with a focus on delivering exceptional stability, strength, and reliability, ensuring you can travel with confidence no matter where your journey takes you." We have only had the caravan for about 17 months. Every time we use the caravan, we discover more failures and problems due, I believe, due to cheap and inferior build. One of the initial problems was a leaking window above the table. This resulting in having to take the caravan back to the agent 3 times to be resolved due to the incorrect part being sent on 2 occasions from the manufacturer. The last time out, the interior glass on the oven smashed while we were travelling. A few days later, the oven fell out of its cavity. This resulted in the electrics on one side of the van not working. The top draw dropped due to possible inadequate fastening causing the lock mechanism on draws underneath to fail so we had to resort to using a long stick through the handles to prevent draws from coming open during transit. The electric steps failed which meant we had to manually pull the steps down to access the van and then lock them away using a padlock while travelling. The last straw was the fridge dislodging from its cavity. We are still waiting to have our caravan to be booked in for repairs to be completed. So far we have waited nearly 2 months for repairs to be approved and parts delivered. It appears we now have to wait another 2 months before the caravan can be taken to the dealer for repairs So much for the company's advertisements of holding themselves to the highest standard of build quality and after sales service.

Terrible – New age Desert Rose .Outside lights did not work no connected to bmp ,outside taps handles fell off the first day, door would not lock from inside first day out,Water tanks installed were 95 litres not 110 litres waste tank was not 110 litres as per contract Solar panels damaged on insulation not sure of wattage new age Don’t no what they installed .installed the wrong toilet and the wrong air conditioner. This is a2023 build the list go on with a lot a manufacture faults ,to many to list but will post photos to come. If you buy a Desert Rose Check your Specs? Still waiting for warranty They don't believe Photos you have to take caravan to nearest dealer so they can take there photos , which was a 100 klm turnaround for us and still waiting.