Neway Transport

We use Neway to deliver our furniture along the East Coast of Australia. They are reliable, great communicators, and provide a very professional and polite service. Show details

I hope I am writing about the correct company. We were expecting a delivery of an item from Victoria. We were contacted by the driver a few days before delivery, and this was followed up by two more updates and an estimated time of delivery on a particular day. The day came and an early morning phone call confirmed imminent delivery. The driver… Read more

arrived, he was courteous, conversational, friendly and extremely efficient. He was on a tight schedule but that didn’t impact on the high quality of service.

So, thanks to Dan the delivery side of things was a ‘5 star’ experience.

OUTSTANDING SERVICE – Dunstan & Martin were exceptional, professional and lovely. So was the lady that scheduled my delivery. This company is really top notch - the fact that they allow you to schedule your delivery and they actually do phone you 1hr before arrival is second to none !! Show details

Very inconvenient – Very unreliable, Never using this transport again and never gonna use again this again.. and never gonna buy any product who use this transport company to deliver. Very very terriable company. Never deliver on time . They took one month but still not deliver when I call them they always say will be deliver tomorrow and tomorrow never came Show details

Unprofessional – Lack of communication, ring to I guess re schedule a call as it was 5 min to 5pm, rang once and hang up and send a vague text msg, won’t be using the service again Show details

The Best in the business – Reliable, and take time to take care of goods. I use Neway for a drop ship company and they are hands down the best in Aus. A shame they do not deliver all over Aus. Show details

Great transport company – I ordered a bed online and Neways were responsible for transporting it to me. David and the team were amazing, so friendly and helpful. My bed arrived ahead of schedule and was delivered in really good condition. Thank you David and Team for making my experience with you all so amazing!! Show details

Friendly and efficient service – Would have given 5 stars if I had received a confirmation or proper communication via email for delivery, but the service was great, arrived from Sydney to Melbourne within 7 days. Delivery was great, lovely people! Thank you Show details

Happy customer – Customer service on the phone was great and the delivery arrived at my door without a hitch, very happy with the service I received in the delivery of my cross trainer. Show details

Horrible Service And Rude Staff! – The staff at Neway Transport in Sydney are very rude and unhelpful. The person I spoke to was not friendly and spoke to me very rudely. He did not care about my delivery and ended up yelling at me! I do not recommend using Neway Transport Sydney. Show details

Terrible Service – We used this company as we often get deliveries from them. They arrived for the collection without any tools to move the packages. They then called and said they would have to charge more money for the collection to have extra guys come to the site. They then waste about 2 more hours and eventually told me they were leaving without doing the… Read more

delivery.

They then wanted me to still pay for the service that they did not complete. saying that package was larger than I specified even though I gave them the manufactures manual!

JOKERS!

Not great – My experience has been nothing like the 2 positive reviews here, unfortunately. Perhaps it is because I am dealing with the Brisbane office. I had to initiate the delivery of my large furniture item after the online tracking wasn't updated in 4 days after the item was picked up (and still hasn't been 5 days later). In the course of this… Read more

conversation I was called '[name removed]' multiple times - the approach was very casual. Since this set off alarm bells I called in on the day of the delivery to confirm it and was assured the item was coming today by 12pm. I was told I would be called if it was going to be much later. At 1.20pm I call to find out what is happening and my call is cut off on when I am being put on hold. I wait and don't hear back so call again. I am told they need to call driver then says she doesn’t know which driver it’s with or where it is and she’ll call me back. I confirm my number. No call. I call and no answer. I call again hours later and am told it didn't make it onto the truck today and she had no way of knowing this after it was scheduled. There is blame shifting and an inability to take responsibility. I explained to her that as the customer service rep assuring me the item is on board for delivery, it is her responsibility to ensure the information she is giving me is correct. She apologises but says there is nothing she can do - is going to call me back after she investigates - sure. I have wasted a whole day waiting for this delivery which is overdue.

Updated: Finally in the late afternoon a manager called me and explained that they couldn't find the item in the morning so it wasn't loaded. They had located it and were going to deliver it soon. I was expecting him to say it was going to be he following day so that was good. It came soon after and though the driver was trying to deliver it across the road when I signalled him and he eventually got the job done it was all fine - just very late. If things go wrong people understand if there is good communication and an attempt put things right. Getting the run around is the worst.

Prompt and friendly – Delivery was done within two days of purchase (VIC to ACT). Received a call to book the delivery, another call 30 mins before the driver arrived. The delivery drivers were very friendly and helpful. Thanks  Show details

Excellent Service! – Ordered some new Furniture. Received a phone call two days in advance to arrange a delivery time. They also called me half an hour before they arrived, which gave me time to travel home and sign for it. Courier drivers were very friendly and assisted in transporting the packages upstairs in 36 degree heat. It would have been a struggle without their help!  Show details

Take no responsibility for breakages and shoddy delivery and customer service – Being a disability pensioner with limited mobility purchased a mirror from Melbourne. When delivered by Neway to Nambour Qld it was leaned against the wall and my partner was given the cartnote and the driver abrupty left. There was no opportunity to sign cartnote and it was immediately evident that pieces of broken mirror were at base of box. … Read more

After two months, 5 phonecalls and 17 emails including pictures there has been nil response from the company.

I often feel disconnected enough from community as is without being accorded the dignity of a response and would have preferred to give no stars as to me they haven't fulfilled any part of what a transport company is about. They delivered a clearly dropped mirror (it punctured the polystyrene and cardboard).

They delivered broken goods, the driver abandoned them and the cartnote and the company point blank refuses to communicate with me, even to disown their poor service. Wished I had have ordered from China direct again - no problem with them and think of the distance and possibilities?