Nilfisk SC100 Scrubber Dryer
MPNs: 107417881 and 1074178852 reviews
I purchased the SC100 to clean polished concrete floors with the microfibre (white) brush. Overall the machine is solid, it has a long power cord and a large solution tank so it well suited to cleaning larger domestic areas. I can do a clean on a single tank compared to around 8-10 refills with the Tineco. The cleaning head is very bulky so it can't get into narrow areas and twisting or turning the machine will leave puddles behind. So it is well suited to large areas with few obstructions. I have kept my little Tineco S9 to clean smaller areas. In terms of capacity and ability to clean it is better than any of the domestic machines that I have tested. It does an excellent job of removing dirt from the floor but a poor job of drying the floor leaving a trail of water on each end of the brush. I have to do the floor twice, the second time without water, and this leaves the floor clean and dry. Note that this issue doesn't exist with the blue (carpets) and black brushes which both pickup almost all of the water used. The vacuum accessory is a waste of time and poor design leads to a loss of suction through the brush. I have thrown mine away and blocked the hole. I have reported these issues to Nilfisk and can't get them to confirm whether my issues are a design issue or a machine fault. The local sales agent and the service agent have both inspected the machine and can confirm that my issues are real but I can't get a response from Nilfisk. Apart from these issues build quality and design are OK but not what we used to expect from European appliances.
Follow-up · HI, The service agent was unable to offer any advice and after inspecting the machine and referred the matter to Nilfisk. Technical support at Nilfisk suggested that a possible cause was the nap on the brush was too thick/long and that it was holding onto too much water. I asked them to check whether their machine had the same issue but despite several reminders from me they never seemed to be able to do this. Their support was hopeless and if you proceed to buy a Nilfisk you need to assume that the warranty is worthless. It is hard to assess the machine quality. Modern plastics can be hard wearing but key components feel tacky. For example off switch for the vacuum extension did not completely shutoff the air flow and so some suction was lost. This probably exacerbated the problem and I have subsequently removed the vacuum extension. The main gear is plastic and presumably vulnerable to failure. The catch holding the inspection cover could easily break (again reducing suction) and so on.......Perhaps the plastic is tough but it doesn't feel that way to me. What causes the puddles? - good question. I don't know. After another month of use I have reduced my rating to 2/5.
Purchased in at RapidClean.
Brilliant when it isn’t broken – Purchased on 14 January 2022 the brush has broken, no help from salesman have sent email with photos and no response, spoke to a lady at Nilfisk who gave the customer service email address sent email with photos but no response
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