Nissan Qashqai J12 (2021-2026)
VerifiedAlso referred to as: Nissan Qashqai J12 2025 and Nissan Qashqai J12 2027.2 reviews
I purchased a 2023 Nissan Qashqai Ti, and unfortunately my experience has been extremely disappointing. Since buying the vehicle, it has been affected by multiple recalls and several manufacturer-related defects. While I understand that recalls can happen, what has made this experience truly frustrating is Nissan Australia's customer service. On multiple occasions, Nissan was unable to supply the required replacement parts in a reasonable time. Even worse, they sometimes sent the wrong parts, causing further delays and inconvenience. This happened to me more than once, leaving my vehicle unresolved for extended periods.
Owning a new car should provide peace of mind, not constant stress and repeated trips to the dealership. The lack of communication, poor parts management, and ongoing delays have made this a very disappointing ownership experience.
No customer should have to go through such a frustrating and time-consuming process. I expected much better from Nissan Australia.
Purchased in at Nissan Dealers.
- Bought: New
- +2
Massive improvement over the previous generation...but not without some quality issues – The new Qashqai is massively improved over the previous generation car. It looks better, uses nicer materials, get's a fancy turbocharged engine and is simply more comfortable to ride in. The new design is part of Nissan's new design language and updated vehicle portfolio. It's great to see meaningful improvements around the exterior and interior of this car that help make it truely competitive against the likes of VW, Kia and Hyundai.
I found it to be comfortable, easy-to-live with and packed with plenty of creature comforts that would be ideal for the daily drive.
It's simple to operate, smooth on most roads, but it isn't packing any Nissan Z DNA when it comes to engaging 'Sport' mode.
Some might not love the fact that this pure petrol model is on the higher side when it comes to consuming petrol. Instead, they'll be able to opt for the more economical 'e-power' trim that's just been announced.
During my time with the Qashqai I did spot some quality issues, like loose weather trim around the door and some rusty screws in a brand new car like this.
Despite that, owners that viewed my review mentioned they didn't experience this. So I'm just hoping this is the result of this being a very early example of the new Qashqai.
It's a solid option for families who have enjoyed their time in previous generations of Qashqai and are looking to update. And it's a solid alternative to the Hyundai Tucson or Kia Sportage if you were looking to purchase those.
Although if you do love the look of this Ti model and all the features it has, there is a higher price to pay for that.
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