- Verified customer
Honest, Genuine and most customer focused operator
Ive known Tony (who took over NBSS about a year ago), for around 3 years now and he is nothing but the most pleasant, genuine and lovely guy. He took over a badly managed storage operation and has transformed it into a clean, safe, secure and reliable business with fantastic customer focus.
I would highly recommend Tony and his NBSS team to give you fantastic service and prices.
Exceptional service and care
Tony and the team at northern Beaches Storage have been fantastic. I have now used them twice and Tony listened to my requirements, quoted competitively, was proactive in communicating with me, the movers came and packed up took everything away just as promised. The items have been well stored and when I needed more space for my son Tony accommodated me at very short notice, again giving a great price and even letting me know when all was completed. This was a huge stress relief as i live overseas at the moment. I cannot recommend them highly enough. Professional, honest, helpful and friendly! Customer service at its best
- Verified customer
I couldn't fault the service I received from the guys at Northern beaches storage!
from my initial phone call to new owner Tony, right through to picking up and storing all my things I had very good advice and service.
I felt supported and safe in the knowledge that I was in good hands,
I would definitely recommend Tony and Northern beaches storage
Terrible Company / Terrible service
Working with this company was the mistake of the year!! Im a single girl and I think they just took advantage of me, when I enquired about the overcharging the manager, Greg said: "that's the way it is my dear". Condescending, lying overcharging, bad service. Do not recommend.... ever.
Be Warned. Do not use this company.
Betterstore Self Storage and Northern Beaches Self Storage are the same company. I had my worldly goods stored with them in two storage containers for some time. When i went to check on my belongings before moving to my new home, I discovered that one of my containers was virtually empty. Anything of value was gone; fridge, bed, tv, all white goods and appliances, paintings, furniture. The list goes on. The owner of the company was offering me other peoples possessions (I declined). Of the boxes that remained, all boxes that were not labelle...d books, craft supplies or xmas decorations had been opened. Items of value had been removed and the boxes resealed. There were boxes of other peoples possessions in boxes with my hand writing and boxes of mine and other peoples possessions in boxes with someone else's handwriting. It is a nightmare and it's devastating. I KNOW there are other people out there who have had possessions stolen as they were offered to me. The police are now involved. Anyone who has had a similar experience please contact me.
Go somewhere else
The team that did the moving were great, the problems start with the company:
Day 1 - the movers are pressured to do another job while in the middle of mine, I did not agree, so got my job finished, still should not have been asked.
Suspected over charge, queried numerous times with no response (seriously no response even when Fair-trading were intermediaries).
Damaged goods on arrival. Curiously three crates were packed and four were delivered to be unpacked (with the damaged goods in the forth crate). Again no response.
Just not worth it.
Warning - Don't store your property with Better Store Self Storage (Warriewood), previously Northern
Warning: Don't store your property with [name removed] of (Northern Beaches Self Storage) Now called Better Store Self Storage Warriewood NSW as you won't get your property returned to you. When you rent one of his containers, (that is supposedly yours for the duration of your storage), he will empty your precious property and use this "container" for another job. Then when you need your property delivered to your new home, it doesn't turn up. [name removed] can't even find any record of it, and all your expensive white goods and electrical items, and anything of obvious value is never seen again. Taking this company director to Fair Trading Tribunal. Don't get robbed like we did! Criminal and negligent business.
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