Holloway Removals & Storage

A big thank you to Martyn B, Anju and team at Holloway! My mum recommended Holloway to me and I can say that my experience was also great. Moving isn't easy but with this team I could not have been happier. Two trucks, 6 modules for a large 4 bedroom home with 4 team on site. The rates were competitive for pick up, storage and return and there… Read more ·  1

was nothing damaged or broken whilst in storage for a year. Easy monthly payment for storage made it easy to budget. The pick up went very smoothly 12 months ago and the delivery was also seamless. It was efficient and the delivery team were wiry and strong! No bumps or damage to my house either. Not one. Each item was placed exactly where I wanted in the home. I was also provided brilliant support from Martyn B at the office in preparation for the return of my goods. I would use them with confidence again.

A delicate move back in of remaining bulky heavy furniture onto freshly restored floorboards of a small Queenslander with a narrow corridor. I made a last minute overnight booking and the team promptly responded to organise arrival on time, and delivery on time. Everyone, everything was impressively efficient, from staff follow up on telephone /… Read more

email contacts to the two guys who did the job on site within the timeframe. What was required was clearly understood, and they were complying to all instructions, very caring, no damage whatsoever on the floors or the furniture. Even got a small discount. Highly recommended, and a big word of thanks for a great help.

Had an excellent experience with Holloway Removals. From my initial dealings and move management with Tim P, also towards the end of my move with Anne Marie, Gabriel in charge of the move with his team of Emmanuel and Arthur. The Melbourne crew were outstanding, professional, friendly, and very supportive throughout the arrival into Melbourne. A… Read more

special mention to the two ladies who came to do the packing; they were incredibly efficient and handled everything with great attention and care. The whole process was smooth and stress-free thanks to such a reliable team.

Yossi an Vinnie moved my belongings today. They were friendly, professional, fast and provided the best price after researching other companies. Nothing was inconvenient and I feel confident my belongings are safe going to short term storage and then onto new house. Thank you guys.

Best service , the boys were very thoughtful and helpful during the process. You guys very accommodating thank you very much

Team DND, one word AWESOME, thank you guys, appreciate it Show reply

Would not recommend this company, changed dates and times consistently, called an hour before business close and advised they could not pick up our belongings and eventually came after 7:30pm. Delays in delivering our items and I regularly had to call them for updates when our things didn’t arrive when they said they would. Everything was… Read more

eventually delivered 13 days after collection after lots of phone calls and days spent waiting around. Couch also was damaged with tears/black marks and fabric on draws was very dirty.

Admitted Negligence, Ruined Belongings, and Predatory Tactics – AVOID HOLLOWAY *** If I could give zero stars, I would. We trusted Holloway Removals & Storage to store our belongings for nine months. Instead of an exciting move-in day to our new home, Holloway delivered a complete nightmare. Admitted Negligence: When they opened our container,… Read more

we were hit with an overwhelming stench of mould. The shipping container had a large hole in the side. Management later admitted they caused this hole while carelessly moving containers in their yard, leaving our possessions exposed to the elements for months without checking.

Catastrophic Damage: Black mould and water destroyed over $20,000 worth of our property. Mattresses, sofas, antique furniture, and irreplaceable sentimental items (like framed art and a handmade wooden flute) were completely ruined. Cardboard boxes were so rotten that our KitchenAid fell straight through the bottom and smashed. We had to send half a truckload straight back.

Appalling Customer Service: We were left in an empty apartment with absolutely no furniture—not even a mattress. Instead of offering emergency guidance, our account manager ghosted our calls. We had to rely on family to put us up.

Financial Insult: We paid Holloway $3,733 in storage fees over nine months to destroy our property. While we were displaced, their accounts department had the audacity to send us an invoice for $1,890 for the "delivery" of our ruined goods, and chased us for a final $133 storage fee.

Predatory Ultimatum: Despite admitting fault, they initially offered an insulting $8,500 settlement, backing us into a corner to either take the lowball offer or fight their insurance. After weeks of stress and seeking legal advice, they bumped it to $12k but flat-out refused to refund the $3,733 we paid them in storage fees.

Do not trust Holloway with your belongings. The physical loss was devastating, but their sheer negligence, corporate greed, and refusal to take real accountability are unforgivable.

Avoid Holloway: They break your items and then ghost you. I am beyond frustrated with the service provided by Holloway. What started with a professional pre-inspection by [Name Removed], who promised a successful move for a $270 call-out fee, has devolved into a total nightmare. We are left with: Property Damage: Our lead removalist, [Name… Read more

Removed], photographed our working TV before the move. Post-move, it is dead. Additionally, a rushed bed assembly resulted in the bed collapsing just two days later.

Financial Exploitation: We were overcharged because the job ran past office hours. We were promised a refund for this extra amount, but that promise has been completely ignored.

Zero Accountability: We have spent days chasing a resolution. Every time we call, we are told a "ticket has been raised," yet we receive no emails, no calls, and no progress.

We aren't interested in blaming the individuals on the day—accidents happen. However, the post-service resolution is non-existent. Holloway has taken our money, broken our furniture, and is now effectively ghosting us. This is unprofessional, dishonest, and has caused us immense anxiety.

DO NOT TRUST THIS COMPANY WITH YOUR BELONGINGS.

We had an absolutely appalling experience with Holloway Removals & Storage and I would strongly warn against anyone considering using them. Based on the other reviews on this platform, our experience does not appear to be unique. During our move from the eastern beaches in Sydney to Queensland, the Holloway team’s negligence resulted in… Read more

significant damage and loss to our belongings. For example: The back of our three-month-old electric nursing chair (worth over $1,100) was left on the street in Sydney. This was not discovered until our belongings were being unpacked in Queensland. A wool rug worth over $1,200 was completely destroyed due to improper packing. A lamp set costing more than $900 was dropped and shattered. In addition, our fridge was damaged, along with other items from our home. This damage was the direct result of astonishingly poor handling and a complete lack of professional care. Holloway has taken zero responsibility or accountability for what occurred. Throughout our dealings with them, the customer service representative has been dismissive and, at times, borderline aggressive in their handling of our claim. There has been no genuine contrition, no meaningful apology, and no indication that they accept the seriousness of the damage caused. The standard of customer service we have received has been absolutely appalling. After weeks of emails, Holloway finally allowed us to submit a claim for the damage caused to our belongings. However, after submitting a claim for losses exceeding $5,000 (which was supported by photographs and purchase receipts), they responded with a total offer of just $656.81, relying on a so-called “depreciation” calculation. They have attempted to characterise the destruction of multiple high-value items as “minor damage” (even though some of our belongings were left in Sydney or destroyed). What is particularly concerning is that their response also included a request suggesting we consider revisiting or removing any negative reviews if we felt they had treated us fairly. To suggest that this offer represents “fair treatment” is actually offensive. In good faith, we had deliberately held off posting any review while this claim was being assessed, expecting that we would be reasonably compensated for our loss. That expectation has clearly not been met. The combination of negligent handling of our belongings and an equally dismissive, unaccountable response afterward speaks volumes about this company’s standards. We have rejected their offer and are now proceeding with formal complaints through the appropriate channels. If you value your possessions — or even basic professionalism — I would strongly caution against trusting Holloway with your move. The risk is simply not worth it.

100% would recommend Holloway Removals & Storage – I cannot highly recommend Holloway Removals enough! Felipe, Alex, and Hector called me as soon as they left the depot to let me know an ETA. The boys were at my door before 8:30, right on time with their ETA. We couldn't get the truck down the… Read more

driveway, so we quickly improvised parking across my neighbors garages (which I had cleared with the neighbors) and the boys set off to work.

I've never seen a house get emptied so fast. In the past, I've had removalists take breaks or text the entire day. Not these guys! By 10:00, the boxes were all carefully packed away in the truck (Alex was a whiz with packing the container as full as possible), and we were onto the big pieces of furniture.

Then mother nature set in. At first, it was just a little 5 minute downpour. The boys worked right through this. But just after 11:00 the heavens opened up and you couldn't step outside without getting soaked to the bones. This slowed things down a lot because the boys had to be extra careful on the steps and ramps and take time to dry things off once they reached the truck (wipe the water off the plastic wrap they put on the items).

Around 12:00 I went to see if I could get anything for the boys and I found them in the storage container, rearranging a few items and trying to warm up. They explained they were giving the weather a few minutes to lighten up (which was 100% the correct thing to do). About 10 minutes later, the rain and wind died down a little and the boys were back to their nearly running pace emptying the house of the last few items.

Once the house was empty, they set in on the garage and were making progress when the rain and wind returned. I told the boys to come into the house to warm up and try to let the weather calm down. They wouldn't have any of it and said, "We got this!". With a last 20 minute push, the garage was empty and the move was complete.

The boys were absolute legends. There was never a wasted trip. They saw one of my pieces of Ikea furniture and said, "I don't think this will survive the move assembled." They went on to grab other things while my partner and I disassembled the wardrobe and just as soon as we were done disassembling the thing the boys were grabbing the pieces and taking them to the container. All of our items were handled with the appropriate care (the boys even found a lamp I forgot about and assembled a box to put the shade in, making sure to wrap the bulb). The only casualty of the day was the $20 turntable to our microwave. It was placed in a blanket and there was a miscommunication and the blanket was moved before it could be secured. Considering how many items the boys moved, this is the smallest of inconveniences. I've had more damage done by every other removalist in the past. This was by far the biggest, most complex move I've ever undertaken and the boys absolutely aced it.

Showing the courtesy and professionalism that the boys have, they each asked if they could use the restroom. My restroom is open for anybody to use, but the fact that they asked just showed how they have all the little details covered, which means the big stuff will fall right into place.

My move was from a 3 bedroom into storage (about 80% of the items). I had predicted 6-8 hours based on past experience. Even with the rain, the boys were done in little over 5 hours. I have no doubt this would have been a 4 hour job if the weather had cooperated. If this had been any other company, it could easily have turned into a 10 hour job given the rain and distance to the container from the house. I can't get over how smoothly the whole day went, even with the hurdles.