1,493 reviews
A big thank you to Martyn B, Anju and team at Holloway! My mum recommended Holloway to me and I can say that my experience was also great. Moving isn't easy but with this team I could not have been happier. Two trucks, 6 modules for a large 4 bedroom home with 4 team on site. The rates were competitive for pick up, storage and return and there… Read more · 1
was nothing damaged or broken whilst in storage for a year. Easy monthly payment for storage made it easy to budget. The pick up went very smoothly 12 months ago and the delivery was also seamless. It was efficient and the delivery team were wiry and strong! No bumps or damage to my house either. Not one. Each item was placed exactly where I wanted in the home. I was also provided brilliant support from Martyn B at the office in preparation for the return of my goods. I would use them with confidence again.
I used Holloway Removals for a recent 2-bedroom apartment move. On the day, the team was excellent. They were on time, professional, friendly, and everything was handled carefully with no damage. My issue is with the pricing transparency during the quoting stage. I was led to believe the $189 call-out fee covered the 60 minutes of travel between… Read more
locations. However, the final invoice included both the call-out fee and a full hour of travel charged as labour.
In total, I paid $1,538, which included both charges. In my experience with multiple moves, this is the first time I’ve encountered a call-out fee being charged on top of travel time, rather than being included or offset.
Had this been clearly communicated upfront, I likely would have compared other providers, as this pricing structure makes a typical 2-bedroom move significantly more expensive.
Also worth noting: billing is done in 30-minute increments, so even small overruns are charged as a full 30 minutes.
The move itself was well executed, but clearer upfront communication on pricing would have avoided this confusion.
We had a fantastic experience with Holloway for our recent move. From start to finish, everything was handled professionally and smoothly. Martyn, who provided the quote, was clear, responsive, and very helpful in explaining the process. Special thanks to Maria, Ananda, Emylin, and Isadora they were absolutely amazing. They worked efficiently,… Read more
were incredibly organised, and took great care with all our belongings. The packing and unpacking were done to a very high standard, which made the whole move much less stressful for us.
The team was friendly, respectful, and went above and beyond to make sure everything was set up properly in our new home.
Highly recommend Holloway and especially this team — thank you for such a great experience.
Reviews with attachments
A delicate move back in of remaining bulky heavy furniture onto freshly restored floorboards of a small Queenslander with a narrow corridor. I made a last minute overnight booking and the team promptly responded to organise arrival on time, and delivery on time. Everyone, everything was impressively efficient, from staff follow up on telephone /… Read more
email contacts to the two guys who did the job on site within the timeframe. What was required was clearly understood, and they were complying to all instructions, very caring, no damage whatsoever on the floors or the furniture. Even got a small discount. Highly recommended, and a big word of thanks for a great help.
Had an excellent experience with Holloway Removals. From my initial dealings and move management with Tim P, also towards the end of my move with Anne Marie, Gabriel in charge of the move with his team of Emmanuel and Arthur. The Melbourne crew were outstanding, professional, friendly, and very supportive throughout the arrival into Melbourne. A… Read more
special mention to the two ladies who came to do the packing; they were incredibly efficient and handled everything with great attention and care. The whole process was smooth and stress-free thanks to such a reliable team.
Yossi an Vinnie moved my belongings today. They were friendly, professional, fast and provided the best price after researching other companies. Nothing was inconvenient and I feel confident my belongings are safe going to short term storage and then onto new house. Thank you guys.
Best service , the boys were very thoughtful and helpful during the process. You guys very accommodating thank you very much
Team DND, one word AWESOME, thank you guys, appreciate it Show reply
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We had an absolutely appalling experience with Holloway Removals & Storage and I would strongly warn against anyone considering using them. Based on the other reviews on this platform, our experience does not appear to be unique. During our move from the eastern beaches in Sydney to Queensland, the Holloway team’s negligence resulted in… Read more
significant damage and loss to our belongings. For example: The back of our three-month-old electric nursing chair (worth over $1,100) was left on the street in Sydney. This was not discovered until our belongings were being unpacked in Queensland. A wool rug worth over $1,200 was completely destroyed due to improper packing. A lamp set costing more than $900 was dropped and shattered. In addition, our fridge was damaged, along with other items from our home. This damage was the direct result of astonishingly poor handling and a complete lack of professional care. Holloway has taken zero responsibility or accountability for what occurred. Throughout our dealings with them, the customer service representative has been dismissive and, at times, borderline aggressive in their handling of our claim. There has been no genuine contrition, no meaningful apology, and no indication that they accept the seriousness of the damage caused. The standard of customer service we have received has been absolutely appalling. After weeks of emails, Holloway finally allowed us to submit a claim for the damage caused to our belongings. However, after submitting a claim for losses exceeding $5,000 (which was supported by photographs and purchase receipts), they responded with a total offer of just $656.81, relying on a so-called “depreciation” calculation. They have attempted to characterise the destruction of multiple high-value items as “minor damage” (even though some of our belongings were left in Sydney or destroyed). What is particularly concerning is that their response also included a request suggesting we consider revisiting or removing any negative reviews if we felt they had treated us fairly. To suggest that this offer represents “fair treatment” is actually offensive. In good faith, we had deliberately held off posting any review while this claim was being assessed, expecting that we would be reasonably compensated for our loss. That expectation has clearly not been met. The combination of negligent handling of our belongings and an equally dismissive, unaccountable response afterward speaks volumes about this company’s standards. We have rejected their offer and are now proceeding with formal complaints through the appropriate channels. If you value your possessions — or even basic professionalism — I would strongly caution against trusting Holloway with your move. The risk is simply not worth it.
Latest follow-ups
We were very unhappy with our move. A standard 2 bedroom unit, 1 person occupancy took over 11 hours to move 13kms. Moving in with same amount of belongings took half this time. They broke a table in the first 5 mins. We’re an hour late, were… Read more
unprofessional in the way they moved things to the truck, had to be constantly asked to wrap things like mattresses or protect furniture, were unable to dismantle anything (we had to do it all ourselves). We complained to head office during the move about what was happening but had only 2 hours refunded (1hour for the lunch break they charged us for). Overall they didn’t help us much on the day we had to get 4 family members to help or we would not have finished on the day. Totally disgusted with the day. Our complaint resulted in a 2 hours refund (one hour which was for the lunch break they took). Completely unacceptable to us. I asked how the came to this outcome but they have not responded.
Follow-up · Holloways ignored this product review and failed to attempt a response.
Professional removalists who are professional every step of the process- from responding to my enquiry with 1 day's notice, to quoting, signing of contract, to giving me an estimated time of pickup, wrapping of furniture including glass cabinets, to delivery into the house in another state. I will use Holloway again.
Follow-up · All the items were safely delivered. I tried to book Holloway again but due to the timing, it was more pricey than the last time. It is worth booking Back Loads during off season and in the middle of the week when work is quieter.
Really careless and disrespectful movers. Black marks all over the brand new walls in my new apartment due to their lack of care taken when moving my furniture in. Really disappointed in the quality of services which are not reflective of their high service charges.
Follow-up · I am still awaiting resolution of this issue over a month after the services were rendered. Bed, children's play kitchen, dollhouse and moving boxes caused the damage (pretty much all items). The incident was reported immediately after damages were seen (on the same day they completed the job).
Find out how Holloway Removals & Storage compares to other Furniture Removalists
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Positive reviews
William and Joao from Holloway Removals did a great job with my move. They were a very friendly, professional team who were careful with my items and efficient. Would happily recommend them as removalists.
This is the 4th time we have used Holloway and they never fails to let us down. Our move yesterday was probably the most difficult, logistic wise, our new place is designed for ascetics not ease of entry when it comes to moving. The Boys from Brazil were back and made everything easy they kept offering help all the time "is their anything else we can do". Show details
Paul and Don from Holloway Removalist provided a seamless experience for our office relocate with utmost professionalism. Paul was obliging to all our needs and provided an excellent well communicated service and we will definitely recommend this team to undertake any future moves or needs. Regards Michael.
Negative reviews
My first time using them was great, had no complaints and thought we finally found a reliable mover. After last time, I will not use them again. Movers didnt take the time to load the truck properly, lots of stuff was not stacked like it could be and resulted in us having to move several car loads of items ourselves after the move despite having… Read more
LESS stuff than last time which somehow fit on the same truck size. The first movers actually took time to stack properly and tried hard to fit everything for us and make sure we were happy as they went even though it was a much more tedious job moving from an apartment whereas this job was just flat house access both ends.
They quoted me $277 for the call out fee, only to charge me $370 at the end of the job for it- excuse was "fastest route uses tolls and traffic at the time meant it was 2 hr travel time". That couldn't be caught at booking? Plus the movers took the liberty of driving tolls without telling us or asking us, resulting in another surprise $120 charged to us - excuse was they needed to take it to ensure a "timely arrival and completion of the job" even though we checked both routes ourselves at the time as we were driving too and the time difference was like 5 minutes.
Maybe those two charges don't matter in a world where we get the movers we had the first time but this experience was just bad overall - movers rushed the job, didnt really care to help us get everything we needed on the truck, side-table got damaged, and customer support took almost two weeks to answer for the charges which amounted to basically 'too bad' and no accountability.
Seems to be very hit or miss.
Moving with Holloway Removals was stressful and expensive. They charged $189/hour, and it took 7.5 hours to move our two-bedroom apartment just three blocks away. The movers themselves were polite, punctual, and careful, but the pace was painfully slow. When I raised this with the operations manager, he blamed “walking from the loading dock to… Read more
the apartment” for the long time to load the truck and said he even had a video of the walk—which he said was around 1.5 minutes. He insisted the job was done “right and within standard time” and implied the building conditions were not standard—what?? This is practically the norm for every fairly new building in Sydney with a loading dock.
At the final property, my husband had to help with unloading, which took 2.5 hours of the total 7.5 hours. Without his help, the bill would have been even higher.
If you are considering Holloway Removals, be aware that the hourly charging model can make the move quite expensive if the pace is slow. Larger companies like Allied usually provide clear upfront estimates of time and cost, which can help avoid surprises.
Absolutely ripped off! Charged me $700 to deliver from Wolli creek to marsden park and literally only took 30 mins to empty container! I will never go through this company ever again and almost referred a friend moving interstate but after the rubbish charges she went with someone else!
Recent reviews
Maria and Ananda did a wonderful job packing up our place. They were on time, super-efficient and friendly. It would have taken us a week to do what they achieved in 4 hours. Very grateful to have had their help today.
The absolute best!! Thank you Christie and team for arranging my removal and keeping me up to date. A huge thanks to Mario and Diego..you guys are the BEST!!! Very professional and expert packers and loads of fun. Thank you all so very much.
Just here to say your superviser Chris Jones is your MVP. He came to check on in the guys doing the moving and saw they needed help and direction and stayed and helped for hours . Without being paid to lift he did so with such an incredible attitude while still checking in on the other moves in the area. Employees like that are hard to find and he is an incredible asset to your company . Fiona Finlay Bellevue hill
Find out how Holloway Removals & Storage compares to other Furniture Removalists
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Holloway Removals started out great but when it was removal day, drivers turned up 7 hours late and with minimal communication from office which made for a very long and frustrating day. When they did turn up, they were not cumminicative and really weren't interested and only took half of house. This left half house to try and move which was… Read more
super expensive by other companies which means the whole experience was extreme expensive, and was very hard to get anyone to call me back with answers.
After my experience I would not recommend them.
Really terrible experience. I would not recommend this company to anyone. I booked a 33 cubic. meters moving after providing a full furniture list and speaking multiple times with their sales representative. They allocated two (staff) movers for the job for a 8 am start time. The first trip alone took over 6 hours, and the truck was not fully… Read more
loaded even though everything could have fitted in one go and they ran a second trip to move the rest of the furniture (the most essential stuff actually). Because of this poor planning and lack of expertise the move stretched to around 12 hours, from 8am to 8pm to move a 3 bedrooms flat furniture and boxes!!! It costed approximately $2,500 — the highest I have ever paid for a moving — and I still did not end up with all my furniture delivered.
Since one of the two lifts wasn’t working, I understood the move would take longer than ideal. However, 12 hours was completely beyond what was reasonably expected based on their original assessment during the calls and email with the sales rep.
Once on site, They should have flagged this moving would have required 4 staff instead of 2. Also because they were extremely slow and always checking their phones or carrying 1 small item at the time.
The building management advised we were required to finish up the moving by 6pm. By the way, Holloway never asked whether there were any time limits and this speaks volumes about their lack of expertise. They just sent 2 guys, who barely spoke English.
The Lead staff did not advise straight away they required 2 trips and when the first trip was done with the truck basically empty (after 6 hours!!!) he himself realised he could have fitted everything in there. I was so shocked.
The problem got worse with the second trip as this is when the guys went beyond 6pm leaving me with no place to leave the furniture and had to find a solution while I was at work at that point and their truck full of my furniture with no place to drop off.
Half of my furniture ended up in last-minute storage, and I am now in my new apartment without essentials like a fridge, washing machine and bed and a $2500 paid bill. I am also moving remaining items myself as they did not even manage to get everything with the second round. Again, we are talking about a 3 bedrooms flat, not a house or a mansion…
Payment was processed automatically as soon as the second trip was completed at the warehouse without checking whether everything was satisfactory.
On a side note, I see no break time deducted on the invoice, which raises further concerns about staff not having a break over a 12 hours shift?? Where is that deduction in my invoice if they did have a break?
The move happened on Friday. It is now Sunday, and I still have no confirmed solution. No discount was offered despite they recognised my points above on the phone and via email. Instead, I was offered an additional trip on Monday at extra cost (even if “discounted”), which is unacceptable given the circumstances. Anyway, they totally disappeared and I am not sure what s the plan for tomorrow!!!
The company promotes “stress-free moving.” This was the most stressful move I have ever experienced.
Poor planning, excessive cost, incomplete delivery, and inadequate follow-up. I am still waiting for them to take responsibility on this.
I wish I never reached out to this company as this was a total failure in all aspects.
I regret choosing this company, 2 inexperienced back packers from Brazil turned up with no shrink wrap (they left it at their job yesterday by mistake) charged me $190p/h and were so slow, it took them hours to assemble and disassemble beds. Took 13 hours to move into a 2 bedroom unit. Contacted the company for a review and possible discount &… Read more
they didn't even respond. Stay away from this company, not sure how they are a member of the removalist federation, this should also be under review.
I would highly recommend Holloway Removals, especially Chris and Angus! They were wonderful and made our moving quick and easy. Our former unit is located at the 3rd floor without lifts, but they were resourceful and it looked easy for them. The way to our new place is a bit tricky but they even arrived first before us. The move was quick and… Read more
easy, I was expecting it will take at least 4 hrs, but it only took 2 hrs. On my next move, will definitely contact Hollaway again!See less
The Holloway removalists were wonderful. They were careful yet quick, and problem solved well in tight and difficult spaces to move all the furniture safely. Very much appreciated!
I honestly couldn’t be happier with Holloway Removals (Baldino Team). From start to finish, they were all so professional, punctual, and incredibly careful with my belongings. The team worked efficiently, handled everything with care, and made our move feel completely smooth and hassle-free. They went above and beyond to help, communicated clearly… Read more
the whole time, and had such a positive attitude. I wouldn’t hesitate to recommend them to anyone looking for reliable, top-quality removalists. Holloways booking system is also extremely helpful and quick responses made the experience all the better.
From start to finish, Holloway Removal Company were outstanding. They arrived on time, worked quickly and carefully, and treated our belongings with total respect. The team were friendly, professional, and nothing was ever too much trouble. They made our move stress-free — we wouldn’t hesitate to use them again. Highly recommended! Thank you so much
I booked this removal company for the removal of a 1 bedroom apartment with a confirmed start time of 10:15 am (per the written booking confirmation). However, the final invoice charged me for removal time from 8:30 am to 1:30 pm, which does not reflect what actually occurred on the day. What actually happened The driver called me at 6:00 am,… Read more
well before the booked time. I did not answer this call.
The driver later claimed that work started at 8:30 am, which is incorrect.
I noticed the missed call and returned it at 9:27 am.
The removal work commenced at approximately 10:00 am.
The job was completed at approximately 11:20 am, not 1:30 pm as invoiced.
Despite this, I was charged for five hours of removal time (8:30 am–1:30 pm).
Travel time issue
In addition, I was charged 160 minutes of “travel time” for a round trip from Schofields to Wolli Creek. Even allowing for a return journey, this amount of travel time is excessive and does not reasonably reflect the actual distance or travel conditions.
Attempts to resolve
I contacted customer service and was advised that the time would be recalculated and a corrected invoice provided. At the time of writing, I am still waiting for a revised and properly explained breakdown. They keep sending me the original invoices through Email and Text for multiple times in the mean time.
I can obtain CCTV footage from the property if required to verify the actual start and finish times.
Final thoughts
This experience has raised serious concerns about time recording, billing accuracy, and transparency. I strongly recommend that other customers:
Confirm the actual start and finish times on the day
Clarify exactly how travel time is calculated
Carefully check the final invoice against what actually occurred
Based on my experience, I cannot recommend this company.
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Hi there, I’m really sorry to hear… Read more