Holloway Removals & Storage

A big thank you to Martyn B, Anju and team at Holloway! My mum recommended Holloway to me and I can say that my experience was also great. Moving isn't easy but with this team I could not have been happier. Two trucks, 6 modules for a large 4 bedroom home with 4 team on site. The rates were competitive for pick up, storage and return and there… Read more ·  1

was nothing damaged or broken whilst in storage for a year. Easy monthly payment for storage made it easy to budget. The pick up went very smoothly 12 months ago and the delivery was also seamless. It was efficient and the delivery team were wiry and strong! No bumps or damage to my house either. Not one. Each item was placed exactly where I wanted in the home. I was also provided brilliant support from Martyn B at the office in preparation for the return of my goods. I would use them with confidence again.

On 17 Oct 2026 I used Holloway Removals to move my furniture from Brendale to Wellington Point in Brisbane. They arrived on time, were dressed professionally, communicated with me when leaving their depot and prior to arriving at my new address. Excellent service provided by Angus and Marcus !!! Will definitely use them again.

I can’t recommend this company enough\! From the moment they arrived, they were friendly, professional, and made what could have been a stressful day so easy\. Arthur and Sami were absolutely fantastic\. They moved our entire house with so much care and worked incredibly hard the whole day\. They even took the time to joke around with my two… Read more

girls and let them help a little, which made the experience so special for them\.

Nothing was too much trouble, and every item was treated with care\. They truly went above and beyond, and the service was worth every single penny\.

Thank you so much, Arthur and Sami\! We couldn’t be happier and will definitely be recommending you to everyone we know\.

Belle,Emma, Mia

I was unfortunately overseas so my Partner had to deal with them. She said they seemed ok but 2 large items the guys said wouldn’t fit through doors & into intended locations. There were apparently 3 younger blokes 30 odd years of age. When I arrived back, the washing machine was downstairs ( unit on 2nd floor) & a large potted tree also left… Read more

downstairs. My Partner told me the guys said it wouldn’t fit. She also overheard then chuckling & making comments on how ‘easy’ that job was overall. I was 4 months post surgery from having a hip replacement & I’m 59 years old. I grabbed a friend who was a 16 year old kid really & him & I managed to get both items up the stairs & into their respective Locations. It wasn’t easy but 59 & 16 year olds…… what would you expect.? Some minor paintwork scuffing & wall damages were thrown in for free as well. Tell me what the F*#k is wrong with this picture??? They were paid professionals to do a professional job. I was ticked off she actually paid them after their disgraceful efforts. Expect a good review then do what you are paid to do & don’t take advantage of Women especially because that’s exactly what they did.

A delicate move back in of remaining bulky heavy furniture onto freshly restored floorboards of a small Queenslander with a narrow corridor. I made a last minute overnight booking and the team promptly responded to organise arrival on time, and delivery on time. Everyone, everything was impressively efficient, from staff follow up on telephone /… Read more

email contacts to the two guys who did the job on site within the timeframe. What was required was clearly understood, and they were complying to all instructions, very caring, no damage whatsoever on the floors or the furniture. Even got a small discount. Highly recommended, and a big word of thanks for a great help.

Had an excellent experience with Holloway Removals. From my initial dealings and move management with Tim P, also towards the end of my move with Anne Marie, Gabriel in charge of the move with his team of Emmanuel and Arthur. The Melbourne crew were outstanding, professional, friendly, and very supportive throughout the arrival into Melbourne. A… Read more

special mention to the two ladies who came to do the packing; they were incredibly efficient and handled everything with great attention and care. The whole process was smooth and stress-free thanks to such a reliable team.

Things go wrong in any business. Good customer service is measured by what a company does next — and that is where this company failed us completely. Interstate move, Sydney to Tasmania, mid-2026. We paid a premium over cheaper quotes on the strength of assurances about the delivery date and careful handling. The day before scheduled delivery,… Read more

we were told our belongings were still in Melbourne. No explanation was given — then or since. It took multiple calls and emails over six days to get delivery confirmed for a week later. We spent around $5,000 on essentials while we waited.

At delivery, we received other people's belongings labelled with our name. We returned them to the crew and have never been told whether they reached their owners, or how the mix-up happened. Our own goods had clearly been unpacked and repacked in transit without care: cartons marked fragile were crushed, irreplaceable family pieces — an 80-year-old buffet, a crystal decanter, framed photographs — were smashed or damaged, and items are missing, including photography equipment we had declared and valued in writing before the move, and all of our kitchen cutlery.

We gave formal written notice and asked for basics: a trace, preservation of records, an explanation. The company denied liability relying on its contract terms, and when we lodged an insurance claim for the two declared items, it closed our file and told us the insurer would deal with us — though most of our losses fall outside that insurance entirely. At no stage has an explanation or an apology been offered.

We would not use this company again, and we'll update this review as the matter progresses.

I posted this on Holloway's Google Review page in May 2026. I was grossly overcharged and misled for a simple 2 bedroom unit move around the corner - everything was packed and ready to go. I complained to Holloway on the day of the service as I had paid for 3 men to move my belongings. The total time was 7 hours. This was completely excessive. I… Read more

spoke with Emmanuel from customer service and he agreed this time was excessive. I was sent a series of confusing invoices for various amounts at different times leading up to and after the move. Stressed and worried about the overall price, I requested for all invoices for everything to be sent to me at once. This was ignored and two of the movers demanded a further payment of $1800 at the end of the move in my new unit. I said I was only willing to pay $1000 excess -this was declined by Emanuel. Two men stayed in my new unit and would not leave until $1200 was paid on the spot - I was told to have my phone on speaker. I paid this under duress. That night I could not find any of my bedding anywhere and slept in the cold without a pillow or blanket. I visited my old place the next day and all my bedding was left in a heap, disgarded and other small items still left in the home. I specifically asked a mover in person to make sure they locked the door on the way out. The door was unlocked when I arrived the next day. I submitted a formal complaint and requested an apology and full refund. I felt completely taken advantage of and mislead as I am a young single woman (moving four pets to the next place) on my own. I have tried to negotiate with Holloway and they have now issued me another invoice and dismissed my legitimate concerns. I have lodged a formal complaint with NSW Fair Trading today. Ladies, do NOT book this service.

Update 26/5/26: I have continued to be harassed to pay more money several weeks after the move. I was told via phone I did not have to pay this last invoice due to my concerns/complaint. Now I have to. This is extortion (see photo). This has been updated with Fair Trading.

Update: 1/06/2026: I have continued to receive emails demanding further payment with threats that if I do not pay, they will deduct $100 a week from my credit card. Still waiting to hear back from Fair Trading.

Update: 2/06/2026: Further intimidation and extortion regarding an addition $100 a week charge for non payment for a previously withdrawn fee.

Update: 30/7/26: Holloway refused to follow NSW Fair Trading’s advice and communicate with me regarding their obligations under consumer law. Fair Trading informed me Hollow refused to work with me or understand my position.

I have taken the matter to NCAT and the hearing is Tuesday next week.

Update: NCAT Tuesday 4/8/2026. Holloway refused to accept my revised offer during conciliation today. The representative said he has heard a voice recording of me on the phone and tried to play semantics. He kept bombarding me with accusations and saying it is normal for a 2 bedroom unit move around the corner with 3 men to take 7 hours. He kept throwing financial jargon at me. I ended up crying in the conciliation. The dispute is now going to Hearing in coming months. Terrible organisation who refuse to even meet half way.

Would not recommend this company, changed dates and times consistently, called an hour before business close and advised they could not pick up our belongings and eventually came after 7:30pm. Delays in delivering our items and I regularly had to call them for updates when our things didn’t arrive when they said they would. Everything was… Read more

eventually delivered 13 days after collection after lots of phone calls and days spent waiting around. Couch also was damaged with tears/black marks and fabric on draws was very dirty.

Admitted Negligence, Ruined Belongings, and Predatory Tactics – AVOID HOLLOWAY *** If I could give zero stars, I would. We trusted Holloway Removals & Storage to store our belongings for nine months. Instead of an exciting move-in day to our new home, Holloway delivered a complete nightmare. Admitted Negligence: When they opened our container,… Read more

we were hit with an overwhelming stench of mould. The shipping container had a large hole in the side. Management later admitted they caused this hole while carelessly moving containers in their yard, leaving our possessions exposed to the elements for months without checking.

Catastrophic Damage: Black mould and water destroyed over $20,000 worth of our property. Mattresses, sofas, antique furniture, and irreplaceable sentimental items (like framed art and a handmade wooden flute) were completely ruined. Cardboard boxes were so rotten that our KitchenAid fell straight through the bottom and smashed. We had to send half a truckload straight back.

Appalling Customer Service: We were left in an empty apartment with absolutely no furniture—not even a mattress. Instead of offering emergency guidance, our account manager ghosted our calls. We had to rely on family to put us up.

Financial Insult: We paid Holloway $3,733 in storage fees over nine months to destroy our property. While we were displaced, their accounts department had the audacity to send us an invoice for $1,890 for the "delivery" of our ruined goods, and chased us for a final $133 storage fee.

Predatory Ultimatum: Despite admitting fault, they initially offered an insulting $8,500 settlement, backing us into a corner to either take the lowball offer or fight their insurance. After weeks of stress and seeking legal advice, they bumped it to $12k but flat-out refused to refund the $3,733 we paid them in storage fees.

Do not trust Holloway with your belongings. The physical loss was devastating, but their sheer negligence, corporate greed, and refusal to take real accountability are unforgivable.

Avoid Holloway: They break your items and then ghost you. I am beyond frustrated with the service provided by Holloway. What started with a professional pre-inspection by [Name Removed], who promised a successful move for a $270 call-out fee, has devolved into a total nightmare. We are left with: Property Damage: Our lead removalist, [Name… Read more

Removed], photographed our working TV before the move. Post-move, it is dead. Additionally, a rushed bed assembly resulted in the bed collapsing just two days later.

Financial Exploitation: We were overcharged because the job ran past office hours. We were promised a refund for this extra amount, but that promise has been completely ignored.

Zero Accountability: We have spent days chasing a resolution. Every time we call, we are told a "ticket has been raised," yet we receive no emails, no calls, and no progress.

We aren't interested in blaming the individuals on the day—accidents happen. However, the post-service resolution is non-existent. Holloway has taken our money, broken our furniture, and is now effectively ghosting us. This is unprofessional, dishonest, and has caused us immense anxiety.

DO NOT TRUST THIS COMPANY WITH YOUR BELONGINGS.

We had an absolutely appalling experience with Holloway Removals & Storage and I would strongly warn against anyone considering using them. Based on the other reviews on this platform, our experience does not appear to be unique. During our move from the eastern beaches in Sydney to Queensland, the Holloway team’s negligence resulted in… Read more

significant damage and loss to our belongings. For example: The back of our three-month-old electric nursing chair (worth over $1,100) was left on the street in Sydney. This was not discovered until our belongings were being unpacked in Queensland. A wool rug worth over $1,200 was completely destroyed due to improper packing. A lamp set costing more than $900 was dropped and shattered. In addition, our fridge was damaged, along with other items from our home. This damage was the direct result of astonishingly poor handling and a complete lack of professional care. Holloway has taken zero responsibility or accountability for what occurred. Throughout our dealings with them, the customer service representative has been dismissive and, at times, borderline aggressive in their handling of our claim. There has been no genuine contrition, no meaningful apology, and no indication that they accept the seriousness of the damage caused. The standard of customer service we have received has been absolutely appalling. After weeks of emails, Holloway finally allowed us to submit a claim for the damage caused to our belongings. However, after submitting a claim for losses exceeding $5,000 (which was supported by photographs and purchase receipts), they responded with a total offer of just $656.81, relying on a so-called “depreciation” calculation. They have attempted to characterise the destruction of multiple high-value items as “minor damage” (even though some of our belongings were left in Sydney or destroyed). What is particularly concerning is that their response also included a request suggesting we consider revisiting or removing any negative reviews if we felt they had treated us fairly. To suggest that this offer represents “fair treatment” is actually offensive. In good faith, we had deliberately held off posting any review while this claim was being assessed, expecting that we would be reasonably compensated for our loss. That expectation has clearly not been met. The combination of negligent handling of our belongings and an equally dismissive, unaccountable response afterward speaks volumes about this company’s standards. We have rejected their offer and are now proceeding with formal complaints through the appropriate channels. If you value your possessions — or even basic professionalism — I would strongly caution against trusting Holloway with your move. The risk is simply not worth it.