Absolutely brilliant service
Very professional and friendly service. Leonardo and Derek get a 10 out of 10 rating. I will recommend Super Easy storage to anyone who finds themselves in the same pickle that I was in. Well done guys
This company have misplaced a friend of mine’s entire storage unit.
The police won’t get involved as SuperEasy say the unit is not stolen but misplaced. My friend has lost his life’s belongings. Photos, letters , furniture , the works! Super easy could not give a stuff. 6 months later their insurance company basically said since you can’t prove what was in the unit you get peanuts.
No apology, no empathy nothing !
Use this gang of fraudsters at your own risk .
All my lifes belongings have gone missing or stolen by Supereasy storage.
Over 5 months ago I went to add to my storage to find out that Supereasy storage were unable to find my storage module.
It is still not found with no explanation of how it has gone missing or stolen.
I have lost everything from my entire life.
I have just been offered a small fraction of what my belongings are worth.
I want my belongings back.
Be warned not what they make out to be.
Been a customer since 2019 I paid for premium service which is suppose to be top service they came in and got everything in my home however when I got my possessions, I got a washing machine with no hoses a tv with no remote a bed with missing legs when I enquired about it I was told to sort it out and let them know becaues they we're in Australia plus it was a small thing, the fact is they made the mistake they should be trying to correct it not pass the buck, they are very quick at charging you late fees after 7days of $35 then $10 after every 5 days then threatening you debt recovery. Never again my worst nightmare now they selling the business.
Be wary... After a year expect your price to store at Super easy to increase significantly
I have been a customer of Super easy for over 7 years. Every year the increases get more significant increasing significantly. Their businerss model is not about loyalty, but rather customer turnover. I'd only use Super esay Storage for the ver short term. Expect to pay a lot after a year - as loyallty means little.
Everyone I dealt with at SES was friendly and professional, from Sandra in the booking office, to Mitch and Caleb who were absolute champs and made me feel so chilled when packing my house up to Corey and Joe who re-delivered and kept me stress-free after I had my belongings in storage and was running late and super stressed on moving day. Would highly recommend, very friendly and professional staff all round and all my furniture was handled with care.
- Verified customer
Excellent service at a fair price
We decided to de-clutter our home before putting it on the market back in September 2019. After looking online at storage providers, we decided to go with Super Easy Storage, and of course hoped that things would work out for us as there are far too many dodgy Aussie businesses out there.
A step back in time to September 2019, Kane and Ryder arrived on time and quickly and efficiently loaded our items into our storage module, then took them away for storage.
Moving forward to today, after a quick phone call a couple days ago, 7 months later, ...Kane and Ryder turned up to quickly and efficiently unload the contents of the storage module into our new home. A great effort by Kane and Ryder who are a great asset for the SES business. Do I recommend Super Easy Storage, most definitely. Do I have any financial connection to th business, sadly no. Thanks to all at SES for your excellent service.
This company was shot
I really hope the New owner does right by this place and for the employees. It's been a difficult ride with the last lot. Looking from the outside in that is.
Super Easy Storage? Don’t be fooled by their name. Book with this company only if you are up for challenges, unprofessionalism and wasting time.
I was moving out of my place, and I booked with this company to come to my address with the storage container at 2pm (time window of 12pm-3pm). I specified that I wanted them to arrive at 2pm as I had made arrangements with the building lift to suit that time. When I called them close to 2pm, they said that the trucks were running behind schedule and that they would arrive before 3pm. I then waited, a...nd waited, to no avail. Called them again, and they said that one of their trucks was not working, and the current truck was preoccupied for another couple of hours. I told them that my building management does not allow moving in/out past 4pm, and that I was flying overseas the next day, relaying my sense of urgency. They said that they would call me back, but never did. Every time I called back the person on the phone would always have a rude tone, as if she did not want to deal with me. Even after explaining that I had booked a SPECIFIC time for them to arrive and that they failed to meet the time, all they offered was a refund. By that time all the other storage companies had finished their jobs for the day and were closing. Here are some of Super Easy Storage’s Emory promises to all of their customers: “We are a mobile self storage company that’s SUPER FAST, Super Portable and Super Affordable” “We are super flexible so we’ll customize a plan that meets your budget, your TIME SCHEDULE, and your moving needs”
- Verified customer
Job well done!
From my initial contact Super Easy Storage Matthew offered flexibility and answered all of the questions that I had. Matthew send two units as I was worried that I may not be able to fit everything just in case but his team figured out to fit it all saving me money. I was also impressed how the guys cared after my furniture while loading it to the storage unit. Thank you so much for your great customer service!
- Verified customer
BEWARE OF THIS LOT
Never will I ever use this company again.
1st they change the rules to suit self $220 per month for storage $500 for 2hrs to load the containers
Now I've been told that it's another $500 to bring to me and unload for two hrs
$1220 for 4 hrs work and 2 weeks storage.
Not ONCE IN ANY OF THE PAPER WORK was this disclosed to me.
My circumstances have been to their advantage and boy did they take advantage.
This I'm going to the ACCC with as this is highway robbery at its finest.
Absolutely disgusted by your actions, now every interaction with y...
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