Super Easy Storage

Since we had multiple jobs at three different addresses in different timelines which requires someone's full responsibilities which super easy storage did the excellent jobs. They are responsible, efficient, careful and really professional. We would like to use their services again in future definitely. Sam Tsui Show details ·  2

Always helpful and responsive. I've used the service for 2.5 years and never had a problem. When I got my goods out of storage, the team communicated well and assisted me with unloading.

Great service. On time, very polite, they were very careful with the storage tubs and furniture. I have no hesitation to recommend this company. Storage facility where the pods are held is very clean and new. 5 Star

Amazing removal service, removalists were professional, polite and very efficient. I am glad to have finally found an excellent removalist service. 100% recommended!!

Really good interaction with the sales person, but once I got there the responsible was looking at his phone all thebtime and wearing earpods while listening a podcast or on a meeting. He had no idea to guide us. He wasn't able to give direction, and I had to look for him around the warehouse to get the protection blankets. He was sitting at his… Read more

desk looking at thebpodcast.

Once I finished packing my container and I needed the lock he told me he would bring, but instead he had already left and lock the office, leaving me alone and without guidance. It was a terrible experience.

AND THE SAGA AND TERRIBLE SERVICE CONTINUES!! There has only been one time in my 48 years that i have had such an experience that compelled me to sit down and take the time to write a review. This was some moths ago which is posted here if you want a quick read to get some background. This company is now the proud recipient of not only my 1st… Read more

ever review but also my 2nd review (I actually think they are going for gold, silver and bronze...time will tell :)

DO NOT USE...I CANNOT MAKE THIS CLEARER. check out my first review for background...flat out dishonesty, lies, strong arming strategies by not giving you access to your own things and so on and so forth...that was the first review.

NOW the 2nd

You may not always be 100% happy with a product or service you purchased but it is rare if ever a case of being 100% unequivocally unhappy either. I like to think that i am a very reasonable person/I am flexible, i can be understanding if a valid reason is provided or steps are taken to rectify what ever your issue may have been. If you some sort of issue with a service or product provider my experience has always been that if your concern is something that is half legitimate people are usually willing to work things out with you. SUPER EASY STORAGE DOES NOT GIVE A RIP ABOUT ANYTHING YOU ARE UNHAPPY ABOUT and EVERYTHING IS ON THEIR TERMS, they wont work with you, they wont try to meet you half way etc etc.

Per their company policies you must provide 48 hours notice before you will be able to access you locker. I am emailed them on a Thursday morning requesting access on Saturday. Then Friday morning comes around and i remember that I didn't get a reply from them the day before. I send a second email Friday morning before 8am detailing my first email/request to access storage for Saturday. I next look at the clock and its about 11 am and decide to call them. I explain to the person who picks up the phone that i have email 2 times over the last two days and now making a phone call due to a lack of reply on the prior two emails and then i am told the details will bed passed onto somebody whom will get back to me ( Anyone want to put money on if they called back or not ?)

The clock is now telling me its about 12.30..no phone call back so i am now about to attempt for the 4th time to get some clarity from somebody so call again. I explain the whole yet again to a new person who replies agh yes i just saw the 2nd email you sent....AND...unfortunately all our people are fully booked Saturday and I cannot come down to get the things i had planned.

I explain to the poor bloke that has obviously been made to step into this whole sage that not only have i given them the required notice per their policy, i have followed it up with 1 addition email and two additional phone calls. I am still semi calm when i tell him that if we reversed roles and I was telling him what he just said to me that he would likely be unhappy just as i am. I then try to give him a very clear picture of how i feel because I the previous day had reserved a motor vehicle and trailer suitable to meet my needs. A deposit has already been paid which really isn't the important part to me. I meant to be picking up this car and trailer Saturday morning from a few suburbs over to my place, driving to my daughters place to pick her up so she can give me a hand given there is a new double mattress in the storage box somewhere she wanted. From the storage facility after loading up the mattress and the few items i was going to get for my place the plan was drive back to my daughter to drop off her/the mattress and then to my place with the rest of the items. .....I was angry after the call that i even tried to be human with these people explaining to them everything outlined above...why...because as i said they do not give a rip. Their customer service reply/solution was you can come on Monday and do it...I guess the solution is I go to their work place and in exchange they come to my office so everything works out.....bahaha.

And just in case for those they may not be aware...when you access your storage box the storage box is waiting for you on the outside of the actual warehouse where they are stored...you basically unlock your padlock, open it up, and then take out whatever you need repacking items back in if things had to be moved so you to get to wherever in the box the item you are after was...load it up on your car/ute/wahtever put the padlock back on and drive away I assume someone with a forklift picks it up at some point during the day and drives it back in the warehouse..so its actually you that does everything...they were too busy and 48 hours notice was not long enough for them to forklift a storage box from inside the warehouse maybe 30 meters where its placed and then do it in reverse again later on...im guessing the whole of the amount of time spent by them would be under3 minutes yet they couldn't accommodate, didnt care and didn't even apologise. The one thing i will say is that they do deserve some credit re the Monday solution/I dont know why i didnt think that i could just not go to work, no get paid for the day to take care of what needed to be done.

PS Maybe this isnt my second review as i though when i started typing...yes yes...I still have one review as this has become one hell of a rant.

The workers were fantastic but the office underquoted me and charged me double on the day. 1 pod is not enough for a 1 bedroom apartment, not even close! Massive underquote to get my business!

Cartons (52L size) of winter clothing were sent from Perth to a friend in Sydney. Arranged with Matt from Super Storage to have the cartons picked up from my friend place and put in storage. All went smothly without mishaps.

Absolutely amazing service right from the point of sales (Zac), through to accessing it in 9 to 10 months time. Convenient, give enough flexibility around access as long as you adhere to the general guideline. All the staff communicated very well overall. The only tiny hiccup I had was not being able to access it one time as it was booked out-… Read more

something I wasn't warned could happen. Other than that it could not have been better experience expecially considering how cost effective it is.

Moving from interstate can be stressful and distressing. For me it has been both, challenging all the way, settlement of a house in Victoria fell through. I was blessed to have found SUPER EASY STORAGE. I got all sorted out with Michelle very fast. Then the unthinkable happened, the mover did not turn up and through he had plenty time to cancel,… Read more

he left me waiting a few times. The due date to leave the property came and I was still there...all worried and stressed, spoke to Michelle to reschedule delivery in Melbourne and asked her if they provided interstate moving services, she stated they did not, but could recommend a partner company that may be able to help, METHODICAL MOVES. Having been so stressed out, Methodical Moves was a breath of fresh air! Also excellent communicators, punctual and caring and respectful of household items, nothing was too difficult or impossible to do. Accurate assessment of volume to be moved. Affordable. Nothing got broken! Even a long glass panel which I did not even think it could be at risk. All got safe to the SUPER EASY STORAGE. SUPER EASY STORAGE lived up to it's name. I have received excellent service and constant easy communication. From first contact with Michelle (excellent communicator and gentle manner), to liaising with Micki about accounts and delivery dates. As it happens things sometimes do not go according to plan. Thankfully, Super easy storage helped as I had to cancel at the very last minute the first attempt of delivery date (the night before) because of unforseen issues with the house. There was no problem at all, it was cancelled. Reimbursement was organised because they were book out for two weeks for second delivery attempt and I needed things urgently. I had another company lined up for the delivery. Things were reconsidered, as Micki was able to get the delivery done earlier. Again, Communication was excellent with the company. Justin and Josh who delivered all items were punctual, notified me every time before leaving the storage with an accurate ETA. They were respectful, professional, able to negotiate some challenges easily. Covered all good very well and protected them from the rain. It was a pleasure to see them working well together within scheduled time. I Big THANK YOU to SUPER EASY STORAGE staff for all your help. I am safely home now. I have no pictures to show but my words are expressed with sincerity. Kind regards, Irma

Amazing service, always on time, help so much and honest when we didnt need the two containers we wrecked only charged for one. Highly recommend super easy storage and would definitely use them again

Justin was my driver today, he was super helpful with giving lots of good advice about packing the storage unit. He also came in on his day off to help in an emergency, so big thanks to him. The rest of the team I spoke to were wonderful as well. They were very good at keeping me up to date about difficulties, and arranged for an alternate storage… Read more

location when the original was out of action. Finally, they accommodated my request for quotes and storage very promptly and efficiently. All positive experiences on my end, I would recommend them to others.

Excellent customer service. Excellent communication as to arrival time. The Super Easy Storage representative arrived on time. He was fantastic! He was friendly, helpful, informative. A definite 5 stars. I highly recommend.

Experts in every way. Thank you Justin and Josh, for your skills in moving, packing and handling our belongings into the storage box, as well as your respect for our possessions and your smooth process.

Best movers I’ve used. Arrived right on time, listened to all instructions, were careful with all items and packed the module like master level Tetris. Amazing friendly and hard working crew, booking experience was super easy also!

Thank you for the great work. June was very Professional during during the service with your company. Will really recommend any to your company. Thank you June for your patient and great work. Kind regards Gloria

Michelle and Scott and the team are always super helpful. Professional and caring. The best storage facilities I have ever had. Makes a difference when u are trying to move or pack which is stressful enough! Thank you.

The Premium guys dropping back our stored belongings were amazing, so professional helpful and careful. Thanks Igor and Rafael! We had some issues with our account with ongoing charges though (hence not five stars).

From the moment of enquiry to being packed away, these guys have been incredible. Rafael was our mover and he couldn’t have been more helpful, he was amazing. Thank you all! So professional and efficient.

Great service from start to finish. Communication was excellent, and Rene and Gabriel were quick, careful, and very professional during the unload. I was very happy with the service and would definitely recommend them.