Super Easy Storage

Excellent customer service. Excellent communication as to arrival time. The Super Easy Storage representative arrived on time. He was fantastic! He was friendly, helpful, informative. A definite 5 stars. I highly recommend.

Experts in every way. Thank you Justin and Josh, for your skills in moving, packing and handling our belongings into the storage box, as well as your respect for our possessions and your smooth process.

Really good interaction with the sales person, but once I got there the responsible was looking at his phone all thebtime and wearing earpods while listening a podcast or on a meeting. He had no idea to guide us. He wasn't able to give direction, and I had to look for him around the warehouse to get the protection blankets. He was sitting at his… Read more

desk looking at thebpodcast.

Once I finished packing my container and I needed the lock he told me he would bring, but instead he had already left and lock the office, leaving me alone and without guidance. It was a terrible experience.

Since we had multiple jobs at three different addresses in different timelines which requires someone's full responsibilities which super easy storage did the excellent jobs. They are responsible, efficient, careful and really professional. We would like to use their services again in future definitely. Sam Tsui Show details ·  2

Best movers I’ve used. Arrived right on time, listened to all instructions, were careful with all items and packed the module like master level Tetris. Amazing friendly and hard working crew, booking experience was super easy also!

Thank you for the great work. June was very Professional during during the service with your company. Will really recommend any to your company. Thank you June for your patient and great work. Kind regards Gloria

Michelle and Scott and the team are always super helpful. Professional and caring. The best storage facilities I have ever had. Makes a difference when u are trying to move or pack which is stressful enough! Thank you.

AND THE SAGA AND TERRIBLE SERVICE CONTINUES!! There has only been one time in my 48 years that i have had such an experience that compelled me to sit down and take the time to write a review. This was some moths ago which is posted here if you want a quick read to get some background. This company is now the proud recipient of not only my 1st… Read more

ever review but also my 2nd review (I actually think they are going for gold, silver and bronze...time will tell :)

DO NOT USE...I CANNOT MAKE THIS CLEARER. check out my first review for background...flat out dishonesty, lies, strong arming strategies by not giving you access to your own things and so on and so forth...that was the first review.

NOW the 2nd

You may not always be 100% happy with a product or service you purchased but it is rare if ever a case of being 100% unequivocally unhappy either. I like to think that i am a very reasonable person/I am flexible, i can be understanding if a valid reason is provided or steps are taken to rectify what ever your issue may have been. If you some sort of issue with a service or product provider my experience has always been that if your concern is something that is half legitimate people are usually willing to work things out with you. SUPER EASY STORAGE DOES NOT GIVE A RIP ABOUT ANYTHING YOU ARE UNHAPPY ABOUT and EVERYTHING IS ON THEIR TERMS, they wont work with you, they wont try to meet you half way etc etc.

Per their company policies you must provide 48 hours notice before you will be able to access you locker. I am emailed them on a Thursday morning requesting access on Saturday. Then Friday morning comes around and i remember that I didn't get a reply from them the day before. I send a second email Friday morning before 8am detailing my first email/request to access storage for Saturday. I next look at the clock and its about 11 am and decide to call them. I explain to the person who picks up the phone that i have email 2 times over the last two days and now making a phone call due to a lack of reply on the prior two emails and then i am told the details will bed passed onto somebody whom will get back to me ( Anyone want to put money on if they called back or not ?)

The clock is now telling me its about 12.30..no phone call back so i am now about to attempt for the 4th time to get some clarity from somebody so call again. I explain the whole yet again to a new person who replies agh yes i just saw the 2nd email you sent....AND...unfortunately all our people are fully booked Saturday and I cannot come down to get the things i had planned.

I explain to the poor bloke that has obviously been made to step into this whole sage that not only have i given them the required notice per their policy, i have followed it up with 1 addition email and two additional phone calls. I am still semi calm when i tell him that if we reversed roles and I was telling him what he just said to me that he would likely be unhappy just as i am. I then try to give him a very clear picture of how i feel because I the previous day had reserved a motor vehicle and trailer suitable to meet my needs. A deposit has already been paid which really isn't the important part to me. I meant to be picking up this car and trailer Saturday morning from a few suburbs over to my place, driving to my daughters place to pick her up so she can give me a hand given there is a new double mattress in the storage box somewhere she wanted. From the storage facility after loading up the mattress and the few items i was going to get for my place the plan was drive back to my daughter to drop off her/the mattress and then to my place with the rest of the items. .....I was angry after the call that i even tried to be human with these people explaining to them everything outlined above...why...because as i said they do not give a rip. Their customer service reply/solution was you can come on Monday and do it...I guess the solution is I go to their work place and in exchange they come to my office so everything works out.....bahaha.

And just in case for those they may not be aware...when you access your storage box the storage box is waiting for you on the outside of the actual warehouse where they are stored...you basically unlock your padlock, open it up, and then take out whatever you need repacking items back in if things had to be moved so you to get to wherever in the box the item you are after was...load it up on your car/ute/wahtever put the padlock back on and drive away I assume someone with a forklift picks it up at some point during the day and drives it back in the warehouse..so its actually you that does everything...they were too busy and 48 hours notice was not long enough for them to forklift a storage box from inside the warehouse maybe 30 meters where its placed and then do it in reverse again later on...im guessing the whole of the amount of time spent by them would be under3 minutes yet they couldn't accommodate, didnt care and didn't even apologise. The one thing i will say is that they do deserve some credit re the Monday solution/I dont know why i didnt think that i could just not go to work, no get paid for the day to take care of what needed to be done.

PS Maybe this isnt my second review as i though when i started typing...yes yes...I still have one review as this has become one hell of a rant.

The workers were fantastic but the office underquoted me and charged me double on the day. 1 pod is not enough for a 1 bedroom apartment, not even close! Massive underquote to get my business!

Charged more than the original quote and didn’t feel treated fairly when questioning the extra costs. The removalists themselves were good, but dealing with accounts left a bad taste. Once they have all your belongings, you don’t have much leverage. Disappointing experience — wouldn’t recommend.

The Premium guys dropping back our stored belongings were amazing, so professional helpful and careful. Thanks Igor and Rafael! We had some issues with our account with ongoing charges though (hence not five stars).

From the moment of enquiry to being packed away, these guys have been incredible. Rafael was our mover and he couldn’t have been more helpful, he was amazing. Thank you all! So professional and efficient.

Great service from start to finish. Communication was excellent, and Rene and Gabriel were quick, careful, and very professional during the unload. I was very happy with the service and would definitely recommend them.

We had a difficult situation where we needed to store goods on behalf of a third party which we needed to organise from interstate. The team at SuperEasy really helped us out throughout the process and were very accomodating to the unusual requirements. Highly recommended as a professional and service driven organization.

Very friendly customer service and Justin and Josh were just incredible with helping us move out of and into our new place. We had some issues with our move in date and Justin was flexible and super understanding which we appreciated at a stressful time. This is the best experience I’ve had with movers by far, and I would recommend them to anyone a 100%

This was an easy way to store a smaller amount of stuff. Very reasonable price comparatively and easy enough to organise access when needed. All staff are helpful and good communicators.

The booking process was incredibly easy from start to finish. The two movers who arrived with the boxes were very professional and extremely efficient, they packed every box to maximum capacity while still making sure everything was well protected. Nothing was damaged or broken. Communication was excellent throughout. They kept us informed the… Read more

day before pickup, and again before delivery to confirm dates and times. They arrived right on time both times.

Overall, it was such a smooth and stress-free experience. I honestly couldn’t be happier and would recommend Super Easy Storage 100%

Really great service from Justin and Josh. Really did a magnificent job helping my husband put things in the storage cage and they attached my washing machine for me too. Can highly recommend.