Norwegian Epic

We left New York on 31st March and ended up with TEN days at sea. We had port cancellations with no logical or viable reasons given. Bermuda, The Azores and Lisbon, Portugal were the start and then the replacement port of Funchal was cancelled also due to having to offload a medical patient. The ship itself was overcrowded. They… Read more

may have had the cabins for everyone, but when it came to food and entertainment, the queues were sooo long and sometimes we ended up going without. If we could get something to eat, there was nowhere to sit down. They had about 1,000-1,500 too many people on board for the 'services' provided. If you had anything to ask the Guest Services and it was negative, time and time again we saw them just stand and stare at the passenger with no answers. We were travelling to the Mediterranean and when we got to our first port of call of Majorca, there was a huge rush to get off the ship. I think it was their relief just to stand on dry land. The general entertainment was weak. Two exceptional shows - The Dutch Tenors and the host ship group, The Epic Beatles. The rest were very unexceptional. The food was good and the bar staff and housekeeping were great. The rest were very rude and didn't seem to care about passengers concerns. We will never travel on ANY Norwegian ship again, as I believe management was where the problems stem from. I don't want to chance another disaster at sea.

Loyalty is not always best – I love going on cruises and now have been twice on norwegian cruise line. But it seems loyalty is not always best and don't believe it's a sail because they say it is. I question loyalty as I talked to them over the fact first time cruises get double the everything and loyalty get you well 0. Second of all I have screen shots of deals saying… Read more

Second guest free but again Second guest not free in fact they put up the normal discounts then say Second guest free so you are in fact paying full price. You may think how do I know this. It's because I get emails everyday from all different cruise companies and love to look at them everyday. I'm always looking for that great next deal and like looking at different itineraries. When I went to look at black Friday deals I found out Second guest free scam. You in fact pay less on a normal sale when they need to feel up the ships. Also when going to check out the site said Second guest free and all other free included extras but again at checkout you pick Second guest free and you then can't get the other free extras. This very much upsets me and last thing as I take my medication at night and due to issues I need to take with coke so it stays down. Last cruise I went on I paid for drink packages for soft drink. But to my surprise I had to pay ontop of drink package to take a coke back to my room to have with meds. Because of that I spent almost $200 in drinks for medication. So be careful. I have been ill for over 12 years now and cruises are the only thing that makes me happy and allows me to travel. I almost died after my last cruise when was in coma and have been waiting to find a great sale so I can go again. When I talked to someone about the double first cruise offer, was told that's how we get people. When I said don't you want loyalty over one off's was told that is what it is. I would love for norwegian cruise line to fix there mistakes. If they do I might cruise with them again. But staff on ship were great.