Oasis Travel
Verified2 reviews
Hassle Free Travel Experience – We would like to thank Oasis Travel for looking after us so well on our recent visit to Morocco. Their service was exemplary ensuring that our minds were at ease when visiting shortly after the earthquake. They are a great company to deal with and we highly recommend their services.
- Trip Completed: Yes
- Booking Type: Tour
Don't get what you pay for – I used this travel company for a trip to Sri Lanka. Despite paying for first class train travel, got second class (and if you've ever been on a train in a third world country you will know how bad that is). Oasis Travel provided a guide for my trip who could barely speak English. Oasis Travel arranged a safari for me - the vehicle for my safari was an old heap with slashed seats and no safe way of getting into or exiting the vehicle resulting in me injuring my leg, which took 4 months to heal. My itinerary confirmed I was booked into a luxury hotel with all food provided; instead got dumped off by the guide at some roach motel where I had to pay for my own food and when I tried to ring the guide about the mistake could not get through. Got food poisoning twice after eating in hotels that were recommended and booked by Oasis Travel. Was so sick with food poisoning decided to come home early; Oasis initially refused to refund anything, and then only provided a partial refund after I made a complaint to Fair Trading. Don't use this travel company.
- Trip Completed: Yes
- Booking Type: Accommodation and Tour
Thank you for taking the time to share your comments on your holiday and may we once again express our sincere apologies that your experience fell short of not only your expectations but the high standards that we have set and strived to consistently provide to our valued clients. We take full responsibility for the train booking and the hotel booking error and have since refunded for both of those errors. We also acted swiftly to move the hotel as soon as we were informed of this error during the trip, and were supported to do this by our partners in country who ensured the move to the right hotel was done as soon as possible. As mentioned, both errors were refunded upon return. We are very sorry to hear of the illness which was informed to us during the trip, at which point we issued new return tickets to return home. The remaining unused portion of the holiday would usually then be applied directly by the traveller with their respective travel insurance company based on illness. With regards to the feedback concerning the standard of the safari vehicle, these are run and operated by the National Park authorities and we thank you for letting us know. Once again, we truly value all feedback, as a business providing tailor made travel for over 15 years, the experiences of our customers are paramount to our longevity and are the foundation of the repeat and referral travel which we truly appreciate.
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Hi Angela Many thanks for taking the time to leave us a review. Your feedback in invaluable to us as we strive to always improve our services. We are very happy to hear that you enjoyed beautiful Morocco.