No customer service and rude!
Odyssey nails kelior, my nails were good.
When it came time to pay I misunderstood the cost before I started. When I questioned the cost the lady who does the nails got very nasty and started to be little me. She is definitely not equipped with people skills and lacks customer service. she completely understands English but is not very professional she in fact was very rude.The place is discussing and dirty. work health and safety should be notified, had to step over a rubbish bin to get to the sink to wash my hands.
I walked in early on a Sunday. I understand how these business work with walk in being the business. I have no problem with that. Got toes done and to be honest job was excellent. Then the wait for nails. Well the wait was quite frankly making me really very cross. Went and got a coffee cause the lady said only 5 more minutes.thats ok worked for me When I sat down again and watched more people come in and my nails still not looked at I got cranky. I left I paid of course. But this is what made me the really cranky. She charged me for the 5 minutes she had done on my. Will while shellac was getting done on toes. Richmond branch I wont be back. I should have not paid for that service but whats the point
Nasty but not so cheap
I rang and booked for shellac on my toenails, getting it done only hours before we flew out for a holiday. $55 for the polish to not even last the car ride home. Credit to Odyssey Nails (and this is what they get one star for) I raced back and they repaired the nail that had no polish on it. By the time the plane had landed I had lost the polish from 2 more nails. 4 days in to the 2 week holiday I had nothing left of the shellac - except the one they had repaired.
Arriving home, I requested a refund. The young girl was so rude and verb...ally aggressive at the simple request that I was taken aback. I refused to be intimidated by her so eventually I got $30 being told I had received a "pedicure" (which consisted of soaking one foot in a tub while they painted the other) which I never asked for, nor wanted... The whole shellac process took 20 mins from start to finish including drying time - some 'pedicure'??!! Will never go back and recommend you don't either!
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