Omega Altise Brigadier

I have owned this for a number of years. It goes wrong every single year. The worst pruchase I have ever made in my life. Support is non-existent - they never answer the phones or reply to emails. Show details

The heater continually turns the pilot light and gas off after only running for a few minutes on low setting and have to continually having to restart. Contacted shriro Australia and the people I spoke with where so rude and unhelpfully. Told to go… Read more

to their website at wwa.com.au and request a service call.....heard nothing! The heater is sitting gathering dust and was a total waste of money as only useful as a door stop. Don't waste your hard earned money buying this product!

Regrettable purchase – Purchased 2yrs ago & we've had nothing but problems with it since the start. Wish we had returned it immediately, but decided to persevere. ‍ The heater has barely been used in the 2 years we've owned it & we've only just started 'attempting' to use it again for this winter, but it won't stay lit at all now, cuts off within minutes or instantly.… Read more

Useless & frustrating, especially as we've only used it for approximately 2-3 mths total in the past 2 years! Chose mediation with the company before posting this review and received a message from them suggesting that the cutting off problem may be due to the heater being to big for the area & lack of oxygen could be causing the problem. They also suggested opening a door for airflow. I've responded to this with the fact that a door or window has been left open, we only generally light 3 bars & the heater is positioned in a large open plan area, but l haven't received any further response from them yet. Now, after reading many reviews stating the same problem, l have to wonder if there is a fault in the heater?

Does the job – I have a 75m2 room and the heater heats it from a cold 12C to a very warm 24C in about 3 hours on full power and full fan. It can go a bit higher, but I turn it to low flame after this. Isn’t noisy, but it gets a bit stuffy so I open a sliding door just a a little after an hour or two. I have a CO2 metre and this goes up to about 5000ppm on high… Read more ·  1

heat after 3 hours but down after the sliding door is open to about 1-2000ppm whilst the heater is on, with the temperature staying even about 24C. I read 8 hours is the recommended cautious limit recommended for 5000ppm co2, so best to open a window or door a little after an hour or two, if you have it on all day or evening. This is cautious, as CO2 isn’t dangerous unless much higher, which you can’t get with this heater. It’s just a general ‘stuffiness’ you can notice.

Gas is a bit cheaper than electric so this is why I bought it, plus I like the traditional fire flame. Haven’t had any trouble with lighting the gas or buttons, it might get blown out if there is a draught coming from outside but you just switch it back on. Easy to connect to an indoor gas outlet. You have to keep the ignition button down for about 10 seconds to start, as per instructions.

Works well and is powerful for larger rooms and hallways but you need to open a window or door just a little to stop stuffiness, but it still then maintains heat well.

Absolute disappointment purchase – Bought this heater 12months ago the first heater kept going out took it back and it was exchanged for another heater this one worked for about a month and it started to play up .we persevered with it through winter We had a gas upgrade done This heater is doing the same as the first one. We are totally disappointed with this product and we will never purchase any products made by this company again. Show details

Don't bother – We purchased this heater on Monday afternoon, took it home and it kept turning it's self off. Took it back om Tuesday morning to Harvey Norman and they replaced it. Took the new one home and it turned it's self off back to HN and they refunded the full cost. Ths sales person stated tht few had been returned with the same issue. Avoid at all costs. Show details

Altise Brigadier keeps turning off – Keeps turning off randomly, Sometimes runs for hours l, othertimes stops every other minute. They are rubbish, avoid them. Wish i had seen this page be before we got one.

Absolutely pathetic heater – Constantly turns off. Wont run longer than a minute. Lines to heater tested, all fine, no issues with gas supply. Fixed under warranty, worse than before. This heater is the worst purchase we've ever made. DO NOT BUY ONE Show details

Worst heater ever – Heater was bought roughly 3 yrs ago , problems started immediately buttons don’t work very noisey fan wouldn’t fire up all panels so returned to the good guys who directed me to the manufacturer who directed me to a service repair guy in my area , It was returned to the service guy three times in two years and manufacturer would only repair not… Read more

give me my money back and now I’m having more problems with it and it’s out of warranty I paid around $800 and I’m ready to put it in the bin because I’m still having problems and worried it will go up in flames DO NOT BUY THIS HEATER YOU WILL BE SORRY 1 star only because I have too or it would be o

Disappointed on 1st day of purchase – Recently purchased this item and from day 1 it does not ignite the tiles. I can hear it and smell the gas but the tiles do not light up. Called the support line and have to wait 1 week for technician to come. You may want to test your products before they reach the consumer. I will return to The Good Guys and get a different brand. Show details

Buttons don’t work – Just purchased a Altise Brigadier heater. Buttons don’t work. Ignition button is faulty. Taking it back to the store for a refund. Any one else have they same problem ? Won’t buy another  Show details

Brigadier – I tried to start my gas heater and it has the ignition light sparking but it won’t ignite. Is the first time I tried starting it for the season. It is only 8 months old  Show details

Fixed easily and wonderful now – My last review I was unhappy about the time it took to light, and it kept going out. They sent a service man out to fix it. He took about 2 minutes and had it running nicely and now quickly. There is a kit they put in ones like mine, this one already had it but looks like it wasn't positioned right. Lights now in less than 30 seconds and stays on. Heats the room great. Now I am happier with the purchase. Show details ·  1

Absolute rubbish – Omega Altise Brigadier natural gas heater are rubbish. Purchased this heater last year $999 ignition won’t work and heater will not stay lit. Appalling product with even worse after sale service shameful!!! Show details

Even after being repaired 3 times, pilot light won't stay lit! Buy a Rinnai instead! – I purchased this heater approx 12 months ago and from day one, the pilot light continues to go out. Has been repaired 3 times so far and still same issue. Show details

Ignition won't stay on – 2nd time in less than 1 year. I bought this product from Harvey Norman at end of July 2019. I had problem with it less than a month later when the ignition would not work. It was repaired shortly after. However the SAME PROBLEM has resurfaced again. I would not recommend this product to anyone, considering I only used this heater for less than 1 month last year and only 1 month this year - 2 months of use and the same problem. Joseph G. Show details

Great heat, and good running costs – 7 burner heater, and although an older model, are still great value as second hand as well. Has 3 heat settings, and can be manually started, even without AC power available. Show 2 replies

Won’t turn off – We bought this heater a few days ago and the buttons are faulty. It won’t turn off because the buttons don’t work Really substandard parts and quality Wouldn’t recommend to anyone Not safe at all Show details

Grandfathers heater – My grandfather always picked the right heaters to add warmth to an already warm loving home, After he passed away we inherited this heater. This heater reminds me on my child hood, the warmth it throws out is incredible, the crackle of the natural gas is like music to my ears. This heater hasn’t missed a beat, my grandfather purchased circa 2011. Still going strong thanks for making fantastic products that last long Show details ·  1

Not happy – Purchased first heater in June of this year. The ignition button then wouldn’t stay on so had it replaced with a new one in August and now this one is having the same issue.

Great heat when/if it works – We have had the heater for approx 2 weeks it's great when it works but has intermittent lighting issues. We can sometimes get it lit and when we do it switches itself off. The ignition works but lifting your finger off the button makes the flame go out. Quite disappointed for a new product. Show details

SO FAR, SO GOOD – We had our Rinnai 6 tile fan forced natural gas heater for 31 years - it heated a large open plan living/ dinning/ kitchen area very effectively. Never had any problems with the Rinnai- never required a service call until recently when the piezo ignition failed, the push buttons became a bit dodgy and the fan bearing started to squeak. We… Read more ·  1

decided to buy a new heater instead of spending money on repairing the old Rennia but could not find another heater equivalent to the Rinnai other than the 7 tile fan forced Everdure Brigadier NG Radiant Convection heater.

So far, we are very impressed by the superior heat output produced by the Brigadier which even on a low setting capably copes in heating our large area. Our only concern is how good the build quality/ durability/ reliability of this heater will be - but only time will tell.

We purchased from Powerland at Warwick Farm via ebay for $633.00 delivered

Fantastic Natural Gas Heater – This heater works perfectly heating our home and looks great. It is everything we expected. No problems with using Grays Online Fast and Easy to order and pickup Thank you Grays online  Show reply

Works well – Previously owned an electronically controlled indoor space heater. The issue with them is that the solid state control makes its own mind up about energy output and this limited full heating when I needed it based on its logic programming. Indoor units cant exceed 25 mJ (megajoules) of energy due to safety reasons with oxygen depletion risks. … Read more ·  1

Most sales people will ask your room size as they might suggest a lesser capacity unit to be compliant. This unit uses radiant tiles with a convecting fan. The difference is that I know the heater is at full energy output as I can see all the tiles all operate. The fan is a metal forward curved scroll type and this is efficient for air delivery but I found it a bit noisy on high speed. This design has been around since the late 1980's and its proven given they rate mine at a 6 star energy rating.

Basic operation safetys such as thermocouple flame failure and ODS (oxygen depletion sensor). Easy to use, punches out the heat. Works on my preferred principle of K.I.S.S or keep it simple stupid. Very happy with the unit so far. The only issue I has is when unboxed my one, I found the lower hinged louvered cover grill loose, hanging down and needed re-allignment to fix in place , as it would not stay up (required bending of the spring hinges back to stay up) , This to me is typical mass produced quality ignored arrangements. Yet I can forgive that.

Want simple, get this one

gas heating – this heater is great for heating medium size area fan a little noisy but not enough to annoy you had purchased different model and was unhappy as it is tiled area was told it would be ok but ended up been a complete waste of money now this one works well happy jan.  Show details ·  1

Ready for retirement – We have had our brigadier for 25 years now, it's had a new starter and flip round of tiles. Been excellent heater, but now it's going to cost $225 for service plus 3 new tiles, that's half the cost of a new fire, if it was $225 for everything would have it done, but feel that's too expensive and will buy a new one with warranty. Same again please.  Show details

Can't live without in winter literally – Whats worse then freezing in your own house? Nothing ! I know right that's why everyone should get one of these cause as soon as I brought one I never turned back! Awesome heating and extremely warm but yes should be cautions around Children as is very hot exactly what we want! So we don't freeze !  Show details ·  1