Very professional and quick to solve issues and find solutions. I use it for bank verifications and their team was very quick to assist in getting me a solution. Works great worldwide.
Don't believe what you read on their site or anything their phone reps say
This service is terrible and the and borders on fraud. There is all kinds of fine print everywhere in their website that is impossible to fully read without enormous effort before you enroll. Numerous calls from the US to my personal extra (PEN) number did not go through. In a two week trip to Greece and Israel I had to contact tech/customer support eight times. In the iPhone there is a profile that gets installed that shows you the remaining balance on the account. It was showing a balance of $25.55 (after starting with $30) when a business call I was on was disconnected because of insufficient funds. I was told I had to activate the additional $20, which I did, only to be told it was used up already when my call was disconnected, despite paying for $50.00 in data and voice service when I enrolled. I primarily used WhatsApp and I was using the OneSimCard voice VERY little during this trip. I still cant figure out what happened to the additional $20 that disappeared. I plan on disputing the entire charge with my credit card company.
Easy to setup. Worked first time
After much research I chose the OneSimCard Europe and More for our 10 week trip to Europe. My main reason for the choice was to have a service which enabled our family to maintain easy contact, which did not expire every 28 days and which was easy to recharge. I found both the website and the Android "OneSimCard Direct" app intuitive to use and with excellent help access. The additional service options (voicemail, call diversion etc.) are more extensive than my usual Australian carrier. It's easy to check the status of options and enable or disable them as required.
Worked perfectly in multiple countries. Touch down, turn on the phone and it just works! Couldn't ask for anything more. Will definitely be using it as my go-to travel sim.
Works when you need it
Minimum fuss and very good service support. No connection difficulties with any of the European countries I traveled through and reception was reasonably solid. Could improve the text capability with Pen's bit overall an excellent travelling companion.Would recommend it to other fellow travelers
A little expensive for Ireland, I had issues with sending and receiving text messages. I travelled in the countryside it was great service for data and for that, I would recommend them.
Useful tool for travelers
It works pretty well for most of the time, call and text charges are, I believe quite reasonable. My only issue was that data plans are quite pricey and don’t last for long enough, 10 days was just too short, next time I’ll probabl just get a Sim at the airport.
The Resolution to my problem is ongoing
So far, I couldn't ask for more in the way of friendly competent assistance. My issue hasn't been resolved in its entirety, but all my queries are being addressed step-by-step.
Coverage in South America
We have travelled from our Western Australian home to many countries over the years always with the issue that our home SIM card either won't connect or if it does the cost is frightening. Add to this many disappointments with other brands of travellers SIM cards led us to research before a recent trip to South America and Asia and we have finally found One Sim that worked in every country we visited and with very affordable charges. Well Done One Sim !
Best way to stay in touch
I just love using this onesimcard. It's so convenient, and allows me to stay in touch no matter where I am. I can travel anywhere now having the peace of mind that my family and friends can still easily get hold of me.
Great European service IF MONEY IS NO OBJECT!
I used ONESIM in Switzerland and Greece for a couple of SMS messages and about 10 minutes of Map GPS locating for which I was billed $50 US for two recharges. In Romania I was billed a THIRD time. At that point, on the advice of a local, I removed the ONESIM and purchased a VODAPHONE SIM for about $12 US that has provided me 3 weeks of calls, SMS and GPS. Renewal after that was €10. Skip ONESIM! Wait until you’re in Europe and get either VODAFONE or ORANGE.
Kills your 3/4G data access on your iPhone when normal sim reinstalled
Beware this card. It does work overseas (most of the time, some callers reported going straight to voicemail).
It is when you return home and reinstall your sim (for me, Telstra and an iPhone 6s) the fun really begins.
Suddenly Inhad no internet or email access when on cellular data (3 G or 4G).
Multiple emails to onesim support met a wall of indifference. Check a few settings, nothing to see so your problem.
After multiple network resets still no joy.
Telstra technical got back to me and said this was a recognised problem. The OneSimCard alters your phone yet leaves no profile tab under settings allowing you to delete it. My sim worked fine in anyone else’s phone who had never used the OneSimCard but not in mine which had had a OneSimCard in it.
Apple and Telstra both said the only way to fix it was to erase everything from the phone and start afresh.
With this duly done you can’t simply restore from your latest backup since the OneSimCard poison is still in there if you back up immediately prior to erasing everything.
You have the joy of manually reloading what you want.
OneSimCard will tell you it has nothing to do with them but their card will ruin the functionality of your phone until you perform a cumbersome factory reset.
I wouldn’t use their card again.
Solved my travel multiple sim card problems
Since retiring, I've been lucky enough to travel to Europe the last few years for two or more months at a time. For Airbnb or other contact reasons, I needed my phone to connect soon after landing or arriving and found that getting a local sim was often problematic. After some research, I found OneSimCard Europe and More card positively reviewed, so I asked questions via the chat feature on their well-designed web page. The responses were quick, professional, and thorough. The product arrived from the US to Canada in a little over a week. I had more questions during set up and again, these were quickly answered. This spring, I went to Greece, Turkey, Russia, Austria, Hungary, Slovakia, the Czech Republic, and Britain. The card worked flawlessly everywhere, always within a few minutes of arriving in a new country or city. I should note that with the "Europe" card calls are direct and not the usual call back type. Recharging was easy through the web page or the Onesim app. Onesim often has relationships with more than one local company, and the card switches between them, possibly leading to better service than a native phone. Charges are local, too, and these can be seen on their web page. Data can be pricey, but if I was in a place for a longish period, I could buy a cheaper local sim with data without time pressure. Reinsert the Onesim card, and reconnection was quick. I didn't use the PEN feature, so can't comment. Supper costumer support made me buy this product and then ease of use and consistent functioning will keep me using OneSim for my travels.
Customer Support Fantastic
Really happy with the money saved from this amazing company. Using data abroad is usually a very expensive affair. 500mb with my mobile company would have cost $250. The initial SIM card cost and data pack only $90 then data recharges are much more affordable.
I had an issue with ordering a PEN, didn't realise one comes free and it's not for mobile/cell numbers. Was happy to have the money returned, not the setup fee though. Would be good to have on the web that the PEN number is only for local numbers. Still a fantastic way for people back home to contact cheaply whilst abroad.
Thanks Onesimcard, you guys are awesome :)
The calls go via Estonia or somewhere, and by the time they get to Australia the delay makes sensible communication very difficult. I don't travel that often, and used Onesim only when desperate. Then they write that unless I make another call they are going to cancel my account and rip off the remaining money. Signed Customer Support!
Onesimcard – saved me lot of money and worked well.
I got the SIM two months ago and used it in Asia (Singapore, Hong Kong, Malaysia, China) and Latin America ( Columbia, Chile, Argentina). It worked everywhere without a glitch and saved me tons of money for calls and mostly data.
Made travelling South America so much easier, a must-have
I can't recommend this product enough to be honest. I went on a five week trip through South America, including Chile, Peru, Ecuador, Colombia and Brazil. It worked pretty much flawlessly in all these places. This included wilderness areas in Peru and much of the Galapagos Islands. What a pleasant surprise. Google maps and any other applications worked perfectly. The convenience of having service and data from the moment you touch down in a foreign country cannot be understated, and the options for South America are very limited.
Set-up was easy as it can get; no issues. I spent $30 on the sim card and used two $75 (1000mb) data packages during the five weeks, which was the perfect amount for me. So overall investment was about $180. While this may sound like a lot, it was so incredibly worth it not struggling to set up local sim cards in foreign languages in each news place or scrambling trying to find places with free wifi all the time. It's a God send. I really regret not discovering this product earlier. Last year I went to Europe and spent an absolute fortune on an International Sim which didn't work half the time.
The only thing I will say is that the web site says they sell the product at four different stores in Sydney Airport. I went to one in international departures, and they had sold out. I went to the other three stores and just got blank looks; they had no idea what I was talking about. So I ordered it online and it arrived within two days which was great, so I recommend doing that.
A Must-Have for people who travel,
OneSimcard is perfect for anybody who travels at all. They offer excellent prices and their PEN Services allow you to have a number for any country you desire, making it convenient for friends and family. They have the best prices I have seen for calls and data, and their VOIP app makes this even cheaper, with many calls costing only 1 cent from their VOIP app.
Easy to sign up for and set up, PEN very convenient. Cheapest option I have come across online too with competitive data pack options. Will definitely be using this company in the future while travelling!
Australian PEN is extremely convenient
The free Australian PEN is a service other international SIM cards do not offer! My current phone provider does not support international roaming, and I am waiting for an important phone call to arrive, so having the ability to give a local number to them means I can still receive the call, as I don't know if they are able to make International calls.
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