OneSimCard

I bought a OneSimCard expedition card for travelling in Africa. I had nothing but trouble from the start. My test call worked but I couldn’t phone a landline back home. They finally fixed that up after a few goes. Then people couldn’t phone me with my PEN from home. Don’t know if this ever worked after they told me that the person phoning didn’t… Read more

have to put the country code in which was part of the PEN. I gave up after that because I’d already spent nearly US$12 trying to fix things up. Different staff give different answers. I don’t recommend this card.

Didn't work most of the time and it was a waste of money, also the purchase site is in US dollars which is not readily noticeable at time of purchase. When I tried to complain I was told that I should have set up VOIPs and data plans, all of which was not explained before I purchased the product. NOT HAPPY, waste of money and totally frustrating and their website is very confusing when you try and work out the problems Show details

SCAM!!!!! – They are nothing but a scam. I bought an e-sim from them as I am going to be travelling internationally. When I installed the SIM in my device it would not get any service. I called a customer service who had me do a lot of things, including erasing the SIM and then reinstalling, but none of them worked. Later he tells me he will escalate the… Read more

situation and then I receive and email saying I have to activate my data pack to get service. Since I had time, I decided to only activate the data right before my travel and after activating I still did not get any service. When I contacted the customer service again, they had me do a bunch of stuff again and finally at the end they say you cannot erase and reinstall an e-sim and so I cannot use that SIM anymore. I would have to buy another one just to use it. Keep in mind that when I reached out to them, I told them what are the things I tried, including reinstalling the sim. They however only decided to let me know that my SIM would not work after wasting my whole day going back and forth, telling me to trying different things. Therefore, it is quite clear that they do not know what they are doing and so making up an excuse just to get even more money out of me.

Solved my travel multiple sim card problems – Since retiring, I've been lucky enough to travel to Europe the last few years for two or more months at a time. For Airbnb or other contact reasons, I needed my phone to connect soon after landing or arriving and found that getting a local sim was often problematic. After some research, I found OneSimCard Europe and More card positively reviewed,… Read more

so I asked questions via the chat feature on their well-designed web page. The responses were quick, professional, and thorough. The product arrived from the US to Canada in a little over a week. I had more questions during set up and again, these were quickly answered. This spring, I went to Greece, Turkey, Russia, Austria, Hungary, Slovakia, the Czech Republic, and Britain. The card worked flawlessly everywhere, always within a few minutes of arriving in a new country or city. I should note that with the "Europe" card calls are direct and not the usual call back type. Recharging was easy through the web page or the Onesim app. Onesim often has relationships with more than one local company, and the card switches between them, possibly leading to better service than a native phone. Charges are local, too, and these can be seen on their web page. Data can be pricey, but if I was in a place for a longish period, I could buy a cheaper local sim with data without time pressure. Reinsert the Onesim card, and reconnection was quick. I didn't use the PEN feature, so can't comment. Supper costumer support made me buy this product and then ease of use and consistent functioning will keep me using OneSim for my travels.

Made travelling South America so much easier, a must-have – I can't recommend this product enough to be honest. I went on a five week trip through South America, including Chile, Peru, Ecuador, Colombia and Brazil. It worked pretty much flawlessly in all these places. This included wilderness areas in Peru and much of the Galapagos Islands. What a pleasant surprise. Google maps and any other applications… Read more

worked perfectly. The convenience of having service and data from the moment you touch down in a foreign country cannot be understated, and the options for South America are very limited.

Set-up was easy as it can get; no issues. I spent $30 on the sim card and used two $75 (1000mb) data packages during the five weeks, which was the perfect amount for me. So overall investment was about $180. While this may sound like a lot, it was so incredibly worth it not struggling to set up local sim cards in foreign languages in each news place or scrambling trying to find places with free wifi all the time. It's a God send. I really regret not discovering this product earlier. Last year I went to Europe and spent an absolute fortune on an International Sim which didn't work half the time.

The only thing I will say is that the web site says they sell the product at four different stores in Sydney Airport. I went to one in international departures, and they had sold out. I went to the other three stores and just got blank looks; they had no idea what I was talking about. So I ordered it online and it arrived within two days which was great, so I recommend doing that.

Easy to use and great customer service – I am a frequent traveler and have used many SIM cards both local and international SIMs. OneSimCard is by far the easiest to use mainly becausectheir customer service is fast, friendly and very helpful in helping me to choose the right plans. The best! Show details

Product works – Product works. It is very useful to have a number that can receive calls internationally. It takes a bit of time to understand the concept of PENS and the rates etc but the customer support is really great. The online chat is very effective, fast and helpful- which is important! It was easy to set up. The only thing is in some countries you don't… Read more

call directly by dialing. ONce you dial it automatically hangs up and calls back and when you answer it rings. It adds a few more seconds to the process but at least it works.

Great support – Very professional and quick to solve issues and find solutions. I use it for bank verifications and their team was very quick to assist in getting me a solution. Works great worldwide.  Show reply

Don't buy One Sim Car – 1. Their website is super confusing on how to use their sim card 2. I had to keep paying to recharge my sim card but sometimes my calls would work and most of the time it wouldn't. 3. I was trying to use their gps and it would barely work. My gps sort of worked when I was in Edinburgh with all the cafes wifi but as soon as I got out of the city, I had no service or wifi whatsoever. So I paid a lot for nothing.

Chews through data quickly – The sim was $55 for 5gb then I topped it up with another 2gb for $38 and it automatically added another 1gb for $25 when I was nearly out. I only used it for Ubers and maps sparingly over an 8 day period. It is not worth the money. Show details

Useless – I did not have the card one day and they encouraged me to top up my balance. Big mistake. I could not use this card in Tahiti at all. The New Zealand I hardly ever could connect with a cell tower so again no service. One SimCard is a scam and I am pleased that I am only out $60 Show details

Don't believe what you read on their site or anything their phone reps say – This service is terrible and the and borders on fraud. There is all kinds of fine print everywhere in their website that is impossible to fully read without enormous effort before you enroll. Numerous calls from the US to my personal extra (PEN) number did not go through. In a two week trip to Greece and Israel I had to contact tech/customer… Read more

support eight times. In the iPhone there is a profile that gets installed that shows you the remaining balance on the account. It was showing a balance of $25.55 (after starting with $30) when a business call I was on was disconnected because of insufficient funds. I was told I had to activate the additional $20, which I did, only to be told it was used up already when my call was disconnected, despite paying for $50.00 in data and voice service when I enrolled. I primarily used WhatsApp and I was using the OneSimCard voice VERY little during this trip. I still cant figure out what happened to the additional $20 that disappeared. I plan on disputing the entire charge with my credit card company.

Easy to setup. Worked first time – After much research I chose the OneSimCard Europe and More for our 10 week trip to Europe. My main reason for the choice was to have a service which enabled our family to maintain easy contact, which did not expire every 28 days and which was easy to recharge. I found both the website and the Android "OneSimCard Direct" app intuitive to use and… Read more ·  1

with excellent help access. The additional service options (voicemail, call diversion etc.) are more extensive than my usual Australian carrier. It's easy to check the status of options and enable or disable them as required.

Smooth Service – Worked perfectly in multiple countries. Touch down, turn on the phone and it just works! Couldn't ask for anything more. Will definitely be using it as my go-to travel sim.  Show reply

Works when you need it – Minimum fuss and very good service support. No connection difficulties with any of the European countries I traveled through and reception was reasonably solid. Could improve the text capability with Pen's bit overall an excellent travelling companion.Would recommend it to other fellow travelers  Show reply

Great service – A little expensive for Ireland, I had issues with sending and receiving text messages. I travelled in the countryside it was great service for data and for that, I would recommend them.

Useful tool for travelers – It works pretty well for most of the time, call and text charges are, I believe quite reasonable. My only issue was that data plans are quite pricey and don’t last for long enough, 10 days was just too short, next time I’ll probabl just get a Sim at the airport.

The Resolution to my problem is ongoing – So far, I couldn't ask for more in the way of friendly competent assistance. My issue hasn't been resolved in its entirety, but all my queries are being addressed step-by-step.

Coverage in South America – We have travelled from our Western Australian home to many countries over the years always with the issue that our home SIM card either won't connect or if it does the cost is frightening. Add to this many disappointments with other brands of travellers SIM cards led us to research before a recent trip to South America and Asia and we have finally… Read more

found One Sim that worked in every country we visited and with very affordable charges. Well Done One Sim !

Best way to stay in touch – I just love using this onesimcard. It's so convenient, and allows me to stay in touch no matter where I am. I can travel anywhere now having the peace of mind that my family and friends can still easily get hold of me.

Great European service IF MONEY IS NO OBJECT! – I used ONESIM in Switzerland and Greece for a couple of SMS messages and about 10 minutes of Map GPS locating for which I was billed $50 US for two recharges. In Romania I was billed a THIRD time. At that point, on the advice of a local, I removed the ONESIM and purchased a VODAPHONE SIM for about $12 US that has provided me 3 weeks of calls, SMS… Read more

and GPS. Renewal after that was €10. Skip ONESIM! Wait until you’re in Europe and get either VODAFONE or ORANGE.

Kills your 3/4G data access on your iPhone when normal sim reinstalled – Beware this card. It does work overseas (most of the time, some callers reported going straight to voicemail). It is when you return home and reinstall your sim (for me, Telstra and an iPhone 6s) the fun really begins. Suddenly Inhad no internet or email access when on cellular data (3 G or 4G). Multiple emails to onesim support met a wall of… Read more

indifference. Check a few settings, nothing to see so your problem.

After multiple network resets still no joy.

Telstra technical got back to me and said this was a recognised problem. The OneSimCard alters your phone yet leaves no profile tab under settings allowing you to delete it. My sim worked fine in anyone else’s phone who had never used the OneSimCard but not in mine which had had a OneSimCard in it.

Apple and Telstra both said the only way to fix it was to erase everything from the phone and start afresh.

With this duly done you can’t simply restore from your latest backup since the OneSimCard poison is still in there if you back up immediately prior to erasing everything.

You have the joy of manually reloading what you want.

OneSimCard will tell you it has nothing to do with them but their card will ruin the functionality of your phone until you perform a cumbersome factory reset.

I wouldn’t use their card again.

Customer Support Fantastic – Really happy with the money saved from this amazing company. Using data abroad is usually a very expensive affair. 500mb with my mobile company would have cost $250. The initial SIM card cost and data pack only $90 then data recharges are much more affordable. I had an issue with ordering a PEN, didn't realise one comes free and it's not for… Read more

mobile/cell numbers. Was happy to have the money returned, not the setup fee though. Would be good to have on the web that the PEN number is only for local numbers. Still a fantastic way for people back home to contact cheaply whilst abroad.

Thanks Onesimcard, you guys are awesome :)

Unacceptable communication – The calls go via Estonia or somewhere, and by the time they get to Australia the delay makes sensible communication very difficult. I don't travel that often, and used Onesim only when desperate. Then they write that unless I make another call they are going to cancel my account and rip off the remaining money. Signed Customer Support!

Onesimcard – saved me lot of money and worked well – I got the SIM two months ago and used it in Asia (Singapore, Hong Kong, Malaysia, China) and Latin America ( Columbia, Chile, Argentina). It worked everywhere without a glitch and saved me tons of money for calls and mostly data.

A Must-Have for people who travel, – OneSimcard is perfect for anybody who travels at all. They offer excellent prices and their PEN Services allow you to have a number for any country you desire, making it convenient for friends and family. They have the best prices I have seen for calls and data, and their VOIP app makes this even cheaper, with many calls costing only 1 cent from their VOIP app.

Convenient – Easy to sign up for and set up, PEN very convenient. Cheapest option I have come across online too with competitive data pack options. Will definitely be using this company in the future while travelling!

Australian PEN is extremely convenient – The free Australian PEN is a service other international SIM cards do not offer! My current phone provider does not support international roaming, and I am waiting for an important phone call to arrive, so having the ability to give a local number to them means I can still receive the call, as I don't know if they are able to make International calls.

Don't go travelling without – OneSimCard is so convenient - it makes staying connected so easy and economical even when you go from one country to another. I travelled through South America and USA with it and had no issues.

Good customer support – I have had 2 minor issues in setting up my OneSimCard and PEN. On both occasions, I have had very quick responses to my queries that resolved the issues almost immediately. I haven't traveled with my sim yet, but I am very reassured by my experience with their customer support.

Email support is excellent – Had an issue with a dysfunctional carrier in Australia not delivering SMS in one direction reliably. OneSim worked with me over a period time and eventually made the appropriate connection to the carrier concerned and the issue was resolved in a positive way. Kudos to them.

No one is HOME!!! – "Our customer service team is available 24 hours a day, 7 days a week so there is always someone to take your call." I called Australia, UK, USA and Canada - Not one successful call - No one there to take my call. Hmmmmmmmmm