Luxury on wheels
We picked up our Option traction RV in February 2019 , We were looking for over a year for a van to buy we settled for 3 brands of caravans , Option RV ticked all the boxes it stood out from the rest for Quilty and built plus & after sale service , it’s small family business who’s been around for 11 years building caravans with passion and pride if you want peace of mind don’t go past option RV we glad we did , we were travelling to WA when our washing machine stopped working in Mildura , a phone call to option RV that’s all it took they organised a replacement for us within 2 days we had the machine delivered to us , to Phil and the team at option RV thank you for your wonderful service highly recommended.
Vince & Jenny Lakmas
Purchased in February 2019.
Option RV Traction - Brilliant Van with Unbelievable Service
My wife and I purchased an Option RV Traction model last year and is towed easily behind a Ford Ranger XLT. The van is 20'6" and is extremely well built with an amazing attention to detail. While half way through our lap around the block, we dropped into their production facility at Campbellfield in February 2019 to have a few issues rectified.
A small but annoying floor squeak was quickly fixed along with some very minor issues but the real game changer was having a wind damaged awning arm replaced from some locally sourced spare parts. Alth...ough this was not a warranty item, the owner, Phil, arranged for the work to be performed totally free of charge. Incredible! We also received a no questions asked refund for an NCE 24" TV as the supplied remote control device had failed on 4 occasions. I expect this relates to some firmware issues with the device and not the TV itself. Having had a number of USB hard drives attached allowed us to play pre-recorded content but regrettably the device sput the dummy too often to persist using the TV so it was replaced elsewhere with no issues so far. We were also allowed to stay overnight at their premises, complete with power and water and which made our stopover so much easier considering we had just arrived from Tasmania that morning. We cannot stress how impressed we have been with our treatment from Phil and his dedicated team as the service we received was miles ahead of anything we had expected and has left us with that assured feeling that if we did encounter some issues in the future, Option RV would be there to back their brand. Anyone wishing to purchase an upmarket off-road van with a high level of quality components and an exceptional attention to detail MUST include Option RV on their short list as you'd be extremely impressed with the whole package. Well done guys!
Purchased in July 2018.
pleased with my 2011 Option RV Distinction caravan
I purchased a 22 foot Option RV Distinction semi offroad from caravan world at Moolooabah QLD in late 2018. Overall we are very pleased with it - especially the finish and material quality, the sales service was also excellent and I recommend purchasing from caravan world.
I Chose this van above all the others I looked at for the following reasons;
3500 kg suspension rating / 900kg payload
the van appeared to be very well constructed and in as new condition
the layout and features
This is a heavy van (tare 2480kg), which I pack...
Option an exceptional caravan, and good value for money. and unbeleiveable after sale service.
My wife and I purchased our Options Distinction A/T Van in 2013. Between then and now we have had a few minor problems which have been rectified by Option Vans with out any problems. In July of this year 2018 I noticed some delamination in the interior lining of the van. I contacted Options and spoke to Phil, and without hesitation he said he would have it fixed,[van 5 years old). The work has been carried out and all is now 100% again.In all my years of buying car,boats and a number of caravans of all makes I have never had after sales servic...e any where near the quality of service that we have received from Option Caravans.I would have no hesitation in recommending their produce to anyone thinking of purchasing a caravan, as their vans are exceptional and their after sales service is even better.
2016 Option Rv Tornato Equippe ...Get more then what you pay for.
We ordered our van from Caravan World on the Sunshine coast in Queensland, for delivery in May 2016.
Now the van is almost 2 yrs old i believe i have the experience in it to say its the best van on the market today.
The handover was great, Marty from Caravan World was able to answer all our questions and had no problem with us videoing the explanations of how every thing works.
The only issues have been from faulty parts supplied to Option Rv but they were quickly replaced.
I guess the old saying still goes: you get what you pay for, ...but what we got and what we paid for in this van was heads and shoulders above the rest with an after sales service to match. 2 Years down the track and the company still make themselves available to support us when we need it. I cant speak highly enough about this product. I love it so much i am an Administrator of our very own owners group that get together every year and throughout the year help each other and share our experiences. We have made many more new friends and cant imagine why anyone would buy anywhere else.. After sales service was what we originally based our decision on when looking to buy a van..
We bought a caravan for the parafield garden super store.
The service we received was a six out of ten.
But it is the NO WARRANTY that was the problem.
We did our checks on the van and found that the shower hutch was broken i rang RV and i then was told they do not give warranty out USE VAN.
So buys beware.
Our home away from home whilst doing a lap around Australia
We have been on the road now for about three months travelling through Queensland and the Northern Territory and now have a pretty good feel for the new caravan. Both my wife and I are thoroughly impressed with the van!
We have been on highway as well as some corrugated dirt and cannot fault the build. No breakages and everything is as it was when we first picked up the van. What impressed me was the quality of the fittings, the chassis and particularly the suspension. If you drive to condition, I am certain you could take this van anyw...here a van could go. A clear delineator for us was the family owned business with long term factory employees (most 5-7years). The factory only builds two vans per week with a focus on quality rather than quantity. Before finalising our decision to buy from Option RV we visited the factory and met Phil and Bec, who took us through the various phases of the build. We were very impressed with the workmanship and attention to detail. The final point I would like to make is how Option RV honour their warranty. We had a small issue with a squeak in the floor and contacted Phil who immediately arranged for us to take the van into a local caravan service centre to have the issue permanently rectified. It was as easy as making a single call to Phil who was very receptive and had the issue resolved within 24 hours. Great to see a company back their warranty without any hassles!
The best caravan money can buy
We researched caravan manufacturers for over two years before ordering a new caravan.
Every person we spoke to that owned an Option RV Caravan could not speak highly enough about the product.
We put a lot of thought into specific items we needed as this is our last caravan and we wanted the best.
What I can say is , if you want a Rolls Royce product and Rolls Royce service you can't go any further than Option RV.
The whole process from design , colour selection , construction and delivery was perfect . We DID NOT have any problems at all ...
Questions & Answers
We just bought a option rv tornado 2013 model. I bought some canister sets to put on the kitchen wall but would like to know where the wiring runs before we screw any holes in it.
I am looking at a new option rv traction.Looking at the queen bed it looks difficult to make with the side cupboards .any thoughts please?Trevor
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