Optus 5G Mobile Broadband

Such a waste of money! I dropped a cable connection to get this magic 5g box, and as all the family has a Optus mobile plan that fit and works really well, I went for this home wi-fi connection…. Really poor connection, when three of us are connected internet slow down badly. I am definitely need a new connection/provider…

upgraded to 5g home internet ,worst thing ive done slow ,programs wont load even though person i spoke to from optus said its wouldnt . my mobile phone on a differant provider is better .paying extra on this plan for poorer connection and down load times

I signed up 5g home broadband in March this year after much reassurance by Optus that it outperforms NBN. It costs more but I went for it. Then over the last few weeks, we all felt it was constantly dropping off and buffering just loading pages on… Read more

the computer or phone (over wifi). My son (who is in I.T) decided to write a program to track the pings from last week and realised we had over 100 drops a day!! At one point 48 drops in an hour! (Some only split second). I contacted Optus about it, and after hours on the chatline with them, I was told it's because "5g is no longer available at my address"!! I checked online and sure enough, it says "sorry, 5g is not available at your address"!! But I have an active 5g contract with them! NO ONE called or informed me that I no longer have 5g! And I am still paying for the service! They then told me they had taken down the 5g! They then offered me to return my 5g modem (waiving the modem charges for the rest of the 3 years) to switch to NBN. I was of course appalled and upset. I started checking with 2 of my friends on the same package with Optus and they too were experiencing the same issues, and their addresses no longer showed 5g as available. They have also NOT been informed! After I threatened to report to the ombudsman, they referred me to their 5g tech team who now say I still have 5g, just not very robust as there might be building interferences etc to cover themselves (the website still shows 5g is not available at my address). I am sick of their lies. I have since written to ACA and looking to switch back to NBN but with a different provider. I am attaching a screenshot of what they told me as evidence.

good for a while and then has long periods where drops out randomly for 2min and then comes back up I went back to Telstra 5G yes Telstra more expensive at 85 as apposed to 69 but super reliable and much faster - avoid Optus 5G wireless Broadband

Get the uncapped unlocked speed and ZTE modem... you won't regret it – I signed up in 2021 when it became available in my area. I got the white Nokia 5g modem and had a pretty good run with it until the modem started to fail, I lost 5hz connectivity and the service area of the modem shrank significantly as well as getting multiple service disconnections per day. Why is this a 5 star review you ask? Well after doing… Read more ·  1

battle with optus over the phone and through their app I decided just to go down to my local store who have been looking after me for the last 20 years (big shout out to the lads at optus springwood). I had been trying to get one of the new ZTE modems but was failing. They looked after me, signed me up to a new contract and I left with my new black modem... and what a modem. I was getting download speeds of 300 odd mbps with the nokia, at 8:00pm (peak hour) I just got an average speed of 599.64 with heights of 700 odd, it also lowered the lag to a respectable 27ms. It's covered the entire house including security cameras outside. I cannot rate it enough, I'm an avid PC gamer and have been building PC's for 30 odd years. I want the best and I am absolutely stoked with this set up.

Really great service. Frustrating support service – In general, I'm really happy with the internet itself. We get 500+ mbps throughout the day. Occasionally we need to reboot the modem to refresh the connection after losing 5G. We have had the service for 2years on the $89 with Fetch plan. We have put modem connected to a tp-link mesh deco wifi. I upgraded to the bought per month fee for this as… Read more ·  1

a temporary fix whilst it recently built house waiting for TGP to connect the NBN 50 at $69 which met our needs. After a massive struggle with TPG I decided to stick with the Optus 5G and given the speed I'm happy to pay the extra $20pm.

The problem is their tech support. When we do lose 5G we struggle to get decent service from Optus. Although we lose 5G (get 4G back up atv around 100-200mbps) on the Home Internet and 2x mobile they claim nothing is wrong. We can actually walk up to the tower 700m away and still no 5G. Finally after a few days struggling to get answers and get our paid 5G service back we final get sms to say an issue has been identified And service is working on the issue. Surely Optus could be open and honest about their stability. I'd be happy to hear they have issues and are working on it than ... no it's you. Not to mention the 3rd degree on the location of the modern although it is in the same spot for 2yrs and nothing on our end has changed.

It's the poor tech service that splits my mind between going to another provider on service principle v being happy with the internet speeds provided.

When it works ... it's fantastic.

Working great – I have only had it 24 hours so this is an early review. Working perfectly so far. Used to get 15 or so mps uploads and 2 mps down loads, now getting 180 mps uploads and 100 mps downloads so dramatically faster. The supplied moden looks nice. When it can't get 5G (which seems rare) it reverts to 4G which still works fine. The guy who sold it over the phone was nice. No complaints so far. Show details

Constantly going dead -* Useless but not cheap Stop insulting me by constantly asking ‘Have I been bribed’ Australia was a straightforward Country till Labor, & Globalisations mob took over

The internet is constantly disconnected—it seems like it will never be fixed. The guaranteed 50 Mbps only materializes late at night, right when everyone is about to go to sleep. Two weeks ago, I went to the store to complain and they said will help to cancel my current equipment charges and switch to NBN, but the staff claimed the system was… Read more

down and they couldn't process the change.

My mobile data is better than this service. If my mobile data wasn't limited, I would cancel this subscription immediately. When I contact customer service, they only ever suggest resetting the equipment, and then there's no follow-up.

I'm even using my phone's hotspot to post this! I have to reboot the equipment at least three times a day. Sometimes, the connection drops after only one minute. The equipment they provided is clearly faulty. They lock you into a three-year contract, and the problems start within six months.

God aweful. Half my devices wont stream, games wont connect, chromecast drops out after about 2 minutes. speed seems good but is a false reading because it is so unstable. Locked myself in for 36 months (yeah my stupid fault) and now have to pay out a modem im never going to use again. Tried to switch to optus nbn but they making me wait 2 weeks. used to be with aussiebroadband and they were far far far better.

The signal drops out a couple of times each hour 5 calls to Optus - have received the worst service from their ‘experts’. Typically, they have not listened to my concern - just stuck to their script of questions.

Just received. Optus 5g modem.connected easy.easy setup but thats about it. Was on NBN for 5yrs, Optus had good 5g deal for similar price. So i ve switched to this 5g rubbishi... connect is easy but speed is random and unstable So called support, then ask me to reallocated modem for better reception. well..ive followed But still the same. Speed… Read more

sometime 30..40..70.50mbps random speed. They said to me you are getting over 50mbps so its ok and it good enough. I told them NBN never had issue like this, at least it stable speed and no need to reallocate to find better reception. I've told IT support, need to fix the issue..they just close the conversation on me..so instead of chat msg..im going to call them to fix the issue So..whoever thinking of getting this Optus 5g internet network ..dont bother..its not what u think it is. It wont be much better than what you have now. Dont waste time n money.with Optus. I really really regret. Changing it.

I came here to read what more I could do as I am having nothing but bother with the 5G. I had to switch over to my mobile hotspot to be able to read these because my wifi just kept hanging. DO NOT GET THIS SERVICE. Strangely, we have had the Optus mobile 4G for years and it has been grand however the 5G is an exercise in frustration

Optus doesn’t provide what they promise What you get is frustration, aggravation and zero action As per usual I get better speed by hot spotting my devices to my Vodafone mobile OPTUS - if you can hear me!!!! Cancel my service (lol Optus and service in one sentence- what a joke) and REFUND what you have stolen from me

Don't even bother to connect this service, is completely garbage and no value for money at all, is a joke considering we are talking about fast internet in such a society and how much you're getting ripped off for such a garbage. We are disconnecting it stop donating our money in return for crap . Is there a zero star, they don't even deserve one star.

Patchy connection and high latency. The tech support team lacks basic knowledge of troubleshooting and keeps suggesting same steps each time you follow up on your issue . The last one told me to lower the encryption level of the modem … that’s how tlseriius they are about safety

I was with optus 5 g for 12 months. It stopped working last Friday. I was told it was no longer available in my street, in the middle of Sydney. So I cancelled my contract as I have no other choice. They promised to waive the $303 cancellation fee as they could no longer provide me with the service they promised. 3 phone calls later, they still… Read more

haven't sent me confirmation. I'm now contacting the telephone communications Ombudsman. VERY POOR service from OPTUS. But what do expect when you send your service overseas. DO NOT USE OPTUS

This internet is absolutely horrible and unreliable. It constantly cuts out and my streaming services are always buffering. Never had worse home internet in my life.

Awful - just moved house and moved from 'normal' NBN to this disaster. Soo slow - some websites will not load at al! I have tested multiple devices (which worked previously on NBN) on the new 5G network with exactly the same results I have test using my mobile phone Optus as a hotspot on same devices- almost 400 mbs and all devices work perfectly… Read more

when connected. When I use Speedtest on mobile hotspot there is only one provider- Optus. When I use Speedtest on new 5G - it seems there are third parties- Exetel etc. which makes me think Optus is just a reseller for them! and not their own 5G Unfortunately their help line is only business hours during the week. SHall try my luck on weekend

Avoid OPTUS at all cost! Got their 5g home service with 250 tipical download speed. Have problem since day one and need to restart the modem every time I try to download something. 2 month ago 5g reception suddenly drop with horrible internet speed regardless what I do. Chat with the customer support and problem persistent. Last week the… Read more

internet was so bad I can't even open speed test, chat with them again to find out they have switched off 5g home service in my area, without even notice me! So I was paying $99 per month for 4g that can't even open a website for the past few month and they still have the audacity to charge me another $99 this month with broken internet. Absolutely disgusting Optus and shame on you. I can't think of this as anything else other than it's a SCAM. Will never come back.

Absolutely horrendous customer service from Optus! I have been a loyal customer for six years, but my recent experience has been a nightmare. After moving from Brisbane to Perth, I was misled by multiple representatives, charged for services I never used, and promised refunds and cancellations that never happened. Despite countless hours on the… Read more

phone, Optus failed to cancel my old service, misinformed me about modem charges, and is now trying to charge me $188.05 for an unused 5G connection that was supposed to be canceled. Representatives keep making empty promises, and no one follows up.

Avoid Optus at all costs—they are dishonest, unhelpful, and completely unreliable. Worst customer service ever!

Paid for an upgrade to the highest unmetered plan.Massive high speed! For the first day, getting over 1Gb/s. Second day and beyond? Slower than the one we were on at 115mb/s. Call Optus, they gave us the full on nonsense about us only being "guaranteed" 50mb/s and that we were getting better that the "guarantee". As soon as another provider can do 5G home, will be ditching Optus and going with ANYONE else!

Unreliable Service – I've been a loyal customer of Optus for 14 years, but the past year has been nothing short of exasperating with their 5G broadband service. Here’s a rundown of my experience: Unreliable Connection: The biggest issue is the constant drop in connection. No matter the time of day, my internet seems to lose signal randomly. Whether I'm in the middle… Read more

of an important video call or settling in to watch my favorite show, the connection drops out, leaving me frustrated and disconnected.

Streaming has become a nightmare. I can’t even enjoy watching a show without the signal cutting in and out. This isn’t just inconvenient—it’s a significant disruption to my daily routine and entertainment.

For over a decade, I trusted Optus for reliable internet service. However, the past year’s performance of their 5G broadband has been deeply disappointing. If stable connectivity is important to you, I’d advise considering other options until Optus resolves these issues.