Reviewer Photos & Videos
Don't Buy It!!!
It has been around 6 months that I am using 4G mobile broadband. For the first two weeks, it was good; after that is has dropped out in most of the evenings. Now it is lockdown and everybody is home, the internet is completely useless!!! I contacted them a few time and been told that they cannot fix the problem instead they offered me a 25% discount. My NBN will be connected in June, that is why I have kept it until now, not anymore!!
Pathetic performance and Useless Customer Service
My apartment isn't due to receive NBN for many months and the ADSL coverage was poor, so I hoped Optus 4G would do the job as I live right on the fringe of the city with a tower 1km away. Wow was I wrong. Every now and again the speeds jump but on average download speeds are 1-3 Mbps, and Optus Tech support just keep telling me to power cycle the modem and offer no other help.
I've bought antennas and placed them outside in the hope that they'd improve the situation, but the improvement has been marginal.
I strongly recommend you avoid my mistake of joining up to Optus Mobile Broadband.
DO NOT GET IT. PROBABLY DESERVE 0 RATING
Very poor coverage. Internet drops all the time. Their excuse was working on towers. but if they work 5 days in a week on tower then why do they charge customer.
And customer service is just worse.
Possible solution for conection issues
NBN was refused due to coverage issues. We need to work from home and daughter needs to do school online. We purchased a Optus 4g modem (Huawai) and 500gig SIM. Optus speed was around 0.5 download direct from modem out of box. Purchased 2x large Yagi external antennas with 10m high definition coaxial from Underwood and mounted them about 6m up on roof ($650). 2x connections straight into the back of modem with adapter. Change modem to external antenna. Pointed to Optus tower 9kms away. We now get ok speeds around 20mbps download however still r...estricted to around 1-3mb upload. Best thing is it's all ours! NBN went down last week and neighbours were all upset and we just powered through :). Still room for improvement though. Hope this helps someone.
Optus Mobile Broadband 500gb
Worst Internet service I have ever had. My Vodafone Dongle wifi is better but unfortunately too expensive to run for a home service.
Optus Home Wifi works well at times but often lags and buffers at busy times.
No I would not recommend this product. We brought the modem outright so an cancel at any time and no further charges
Don't trust in store sales person.. LIARS
When signing a new plan, I was advised I could change plans (up or down) with NO fee, only time I would be charged is if I cancel my contract and would have to pay the difference on the modem. Tried to change down 1 plan today and advised I would be charged for the remainder of current plan. So was an outright lie in the shop that got me to sign to a higher plan originally other wise would have started lower and then gone up if needed.
I wonder why I signed up for this. Speed has been crawling and suffered from intermittent breaks. Around 9pm today I was so frustrated I took three speedcheck readings - Download (0.38, 1.63 and 0.83), Upload (0.52, 0.75 and 0.67). Really shameful!
Excellent alternative to satellite and ADSL.
I live about 45min south east of Melbourne in an area where my only options for internet are either ADSL (estimated connection about 3-4Mbps) or Satellite (max 12Mbps at a cost of $75 for 50Gb peak and 50Gb off-peak) so I thought i'd try the 500Gb plan with the Huawei B818-263.
I set it up next to a window and immediately saw speeds 14-30Mbps which is the reason why I gave a 5 star review for speed and value for money. I did experience dropouts which required 1-2 power cycles daily for the first few days until I changed the setting to '4G Onl...y' and it's now been a week straight with no dropouts (see attached photo). This is where my review will end, but for those who want to get better performance with some further investment read on. To see how far I could push the performance I located the modem outside on my roof in a weatherproof box with ventilation. I then connected via ethernet a netgear D7000v2 inside the house as an access point for all my devices (2.4Ghz/5Ghz, 4 x LAN) and the results blew me away. Its pretty late (23:30) but I've just uploaded the results from 3 speed tests done on a PC with the modem connection strength of 3 x 4G bars (see attached photo). The results were, 150/4.9, 140/4.1, 141/4.5 (see attached photo).
Great value for money, very few problems
I recently upgraded to the Optus/ Huawei B818 Wireless Modem. After turning it on and updating the system software the modem runs like a charm. Speeds are consistent from 40mbps-150mbps and is very reliable. I restart the modem weekly to avoid wifi strain. Only issues i have are the limited Ethernet ports it only comes with 2 on the modem itself. Also putting a sim card into the modem is too finicky for a modern device. Lastly the lights are too bright and i must cover the modem to get some sleep. Aside from those the modem is fantastic
Forget it if you're in a rural/regional area
Sold this useless piece of equipment B818 modem on the 500Gb plan but where I live there is only 4G in the 700mhz (common in regional areas as it has a broader reach) but this modem was designed for the 2300Mhz band although the tech specs says it does a whole range. But after complaining to Optus about the constant dropouts and slow speed they just said it won't work where you are, cancel the service. But their sales staff and online coverage maps say it's fine. False advertising and a waste of my time and the cause of much frustration.
The service constantly drops out and is unusable. The slowest internet we have ever experienced. Not just slow it drops out for minutes at a time. Would not recommend ever.
- Mobile Broadband
- Verified customer
Better avoid to switch to optus.. they dont care for you.
OPTUS guys made me to switch forcefully to their wireless Mobile broadband from TPG offering a good speed near to 50 Mbps, but i am not even getting 1 Mbps. Calling them from months but no one really cares. Worst service I have faced, finally decided to move on to other provider.
Terrible Service (non existent)
My broadband service keeps cutting out. I have to keep rebooting my modem (half a dozen times every night) until I finally get connected. I can’t believe this is the kind of service we are getting in AUSTRALIA! When you call customer service you wait hours just to get to speak do someone. And when you try to chat with someone, all you get is apologies for the inconvenience. My issue has been on going for 2 months now. You’d think OPTUS would actually try to fix my problem and present a solution. NOTHING, absolutely nothing from OPTUS. Don’t use them, their service is absolutely awful!!
Don’t deal with Optus. Lodge a TIO complaint
Do not deal with Optus. Zero communication. Zero customer service. Zero updates on order. Worse telecom ever! Complain to the TIO ! Optus gets charged from $31 for level 1 complaints to several hundred for level 4 complaints for every complaint we all make. Maybe they’ll sort themselves out when it affects their bottom line.
Easy Mobile Broadband -No Tricks Or Headache
I have transitioned to Optus twice in my time due another company completely stuffing me around.
Optus is easy transparent and has good customer service.
I’ll never steer away from trying to find a bargain deal. They’re well worth the money. Everyone should use Optus.
- Mobile Broadband
- Verified customer
It’s ok for what it is
I was originally on the 200GB plan but kept going over so recently upgraded to the 500GB and am quite pleased whether it.
I do a lot of surfing the web, Netflix, YouTube and music streaming and I find the service to be really good. No lagging, drop outs etc.
The price could be cheaper for what it is but I’ve just switched from another major telco who had drop outs continuously so I’m relieved to say that Optus do have a reliable service and I haven’t experienced any drop outs in 10 months of service.
I have contacted Optus a couple of times and found their service to be pleasant and respectful so no complaints there either.
I think this is one of worse companies in Australia...
Trying to cancel my internet and I give all my details and the cancellation date but they okay sir we noted everything so contact with us on the day you wish to cancel LoL. This company is a joke. This is one of incidents I had there is more.
Optus 4G .....quicker to send a paper plane
I have both 200gb and 500gb plans 4G. I get an average of 1.2mbps on both with an external aerial 400m from the tower. I would be very careful signing up a 4g connection. Although sometimes I can get an email so its not all bad. If you play games forget it.
Yes, we know Nothing, Nothing..
Have had trouble since 2018.
Phoned the Optus team and they blamed my TV.
I believed them..
Got really bad internet from the 23rd January 2020.
For two weeks I messaged them back and forth maybe 60 times.
Every time I message a new operator, they want me to reset the modem.
Reset the modem maybe 15 times in two weeks.
One help line tech operator, that I spoke to over a phone conversation, suggested I purchase the new B818 modem because the one I had bought from Optus in 2018 was too old.
Paid $190 for the modem at Optus shop in Morley Galleria....
Dont get 4g wireless from optus if you want speeds of less than 2mbps. Tried the servicd out and it has been horrible. Do not reccommend. Try a different carrier.
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