Optus 4G Mobile Broadband

Received my modem yesterday accompanied by money withdrawn from my account. Unable to insert the sim in the modem, following 5 calls to tech help from 9.30 am to 4.30 pm I was advised to visit an Optus shop. I’m 80 with mobility issues and was… Read more ·  5

forced to go out in the rain to the shop only to be informed the sim was stuck they couldn’t remove it gave me a new sim and sent me home to remove it myself. Still no internet. This is unbelievable, just speaking to a representative from Optus, a case was opened ..a new modem ordered but apparently incomplete information was given and if I hadn’t asked for the order number to track I would never have internet!! They have opened a new case and are following up. More days without internet, I’m 80 and this is enough to drive a weaker person insane.

Had no probs. When you've been with TPG anything is an improvement! Getting good speeds (over what was promised) and much better than I expected. Happy plug n play customer Show 3 replies

This Alcatel data card is excellent – I got the data card for 34$ a total bargain. The data card works great but its locked to the Optus network. In 1 year you can unlock it. You can get 80 gb of data for 130 for 365 days its not bad. Mostly used for my iPad and for travelling overseas.

Great NBN Alternative – After our NBN link didn’t work and techs weren’t able to come out for weeks, I gave this 4G internet a go. Optus quote max speeds of 25mb/s however I have gotten much higher at times. Sometimes slower during busy periods but still enough to stream youtube to my TV. Had no issues with ping for gaming either. Cheaper than the nbn service I was trying to get.

Optus demolished a tower in Brunswick in May. This has left myself and other without mobile services, phone and MBB. Oprus refuse to say when this will be fixed but are still taking money for services they are not providing. I suspect they are not going to replace this tower and are just lying to customers. Unscrupulous company that lies to customers on a regular basis.

The customer service experience on the phone and in-store at the CBD was a waste of time. They presented me with a roller coaster ride of false and misleading information online and in-store, which was primarily driven by their ego rather than service. This resulted in a loss of money and three days of attempting to get internet service

Disgraceful and cruel incompetence – If I could give a zero on all counts I would; my 86 year old mother has been without internet since December 3rd 2024 and had to go to the post office to retrieve a replacement modem twice, first time it wasn't there. She asked to have a technician come and install it for her but they said they don't have one and made her get a Geeks R Us tech… Read more

come out and it was not resolved. They have refused to send out a technician to an 86 year old woman with crippled hands from arthritis and nearly blind. It has been up to her son and grand daughter to get it working over 2 full days. Well done optus your incredible you want to charge for a service but won't provide the technical support to operate the service, the derogatory words are endless.

Stay away from Optus – Dropping off all the time. I had so much difficulty to get someone to end the prescription. As soon as I say want to end your service, they hang up or put you on long waiting. Regret it big time.

Upgrade, what a joke, more downgrade – Optus upgraded mount corrella, qld, tower. I now have two wireless broadband systems barely working. I can't access my security cameras, the information re my off grid battery system, I can't cast to my TV or watch netflix or 7 +. I contacted optusvia my mobile. All they wanted was for me to complete a long form with information they already have… Read more

on file before they would give me any answers. Great, so I'm supposed to waste time filling out a form on a mobile phone, difficult at the best of times, all whilst I am continually losing connection. Guess who's going to taking their $250/mnth business elsewhere. Don't even start me on the billing issues. When is your weak government, regardless of political leaning, going to stand up to the telecommunications industry. How on earth can optus ceo be content with such an appalling customer service review level. Time to break up this duopoly. The signal on my mobile is now next to useless as well.

Scammer – I ordered a home 4G internet service. I told the person who sold it for me that I was ordering for my rental property interstate. I filled the form with my current residential adress and stated clearly that the order is for the interstate rental address and I am not living there. But Optus still sent the device to my rental address with a… Read more

requirment of signature and ID verification to get it. Athough I tried to explain with them that I dont live there and need it delivered to any one living at the address and they didnt help. I had to cancel the order and after that they just charged me 49$. I spent more than 20 hrs to call them, chat with them but no help at all. Terrible service

Class Action? Small business lost $500k due to poor connection – Class action anyone? Small business who is a Program Director on IT projects, who has to do several Teams/Zoom calls per day. Lost $500,000 of work due to appalling internet service due to constant outages daily, over the past six months. I've decided to sue and write an article for the press, including others who may want to join a class action.… Read more

Trying to escalate will have you told you are escalated to the highest level, when it's a call centre overseas, not high at all.

So I'm going for the loss of income and reputation. I know so many have had the same, and we must not allow Optus to continue. To be charging customers $85 per month and not deliver the service on such a huge scale, a terrible company.

I'm frankly disgusted, an organisation like Optus should ve able to provide reliable broadband, but tgey don't and all hide behind their overseas call centre.

not good – i suffered through 9 months of this device and i cannot recommend anyone else do the same. wifi runs at a glacial pace and the frequency of dropouts is atrocious. customer service was more concerned with begging me not to cancel than actually helping me address the problem. do not buy this, do not buy from optus Show details

Optus fails again – Optus doing unannounced "maintenance" in most of my area yet again. No internet for a week, seem to be working in ALL towers in my area. Second time at least this year we have been left with no internet. I would have to drive 20kms to get access. Really not good enough and when you phone phone them you ask why there's no connection they 1. Blame… Read more

your modem, 2. Try and sell you a bee more expensive plan. Only when you get put through to the 3rd or 4th person do they say they are doing maintenance. Last time there was no sign of any activity at the nearest tower.

Follow up to previous post – Have been contacted by Optus rep when I said I was cancelling the service, and what a surprise. I was offered what I asked for initially plus 3 months free access! Too little too late! - And interestingly if you read further, my new service provider has charged well under 500g monthly!!! I have been using Optus 4G wireless broadband with 500g data… Read more

for many years and have never had excess data notices. Now for the last 3 billing periods the data usage on my statements has more than tripled and it is getting larger each month. As I haven't been doing or using anything different I smell a rat. Optus reps say they can't tell me how the data is being charged and the two times I have tried to get answers they skirt around my specific questions just try to sell me nbn "to solve my problems". I have asked to speak to a supervisor and that request is ignored; requests for an unlimited data plan - not possible. I'm done. Optus, I don't want to hear from your social media team either so don't bother replying to this and telling me that.

Constant drop outs – There is a mobile tower 0.5km from my house and multiple more within 2km but it takes 30mins and multiple restarts to load anything. Half my data is probably used reloading things. How can a service be so bad? I get messages saying there are network upgrades but nothing’s been upgraded, it feels more like the network has gotten worse. Show details

No internet for 4 days- Why – No download speed / no up load speed. Sick and tied of non existent and no contact from their support team. Always looking into the problem never fixing it. Only been a customer for 26 years. What a joke.

Totally Unreliable For Us – We are coming to the end of our contract with this (thank God), and I intend to kick this modem off of our balcony, and hope it gets hit by a ten tonne truck. Our internet goes out about 6 times a week. I am actually writing this on my phone's mobile data from Aldi. Optus haven't been reliable for us in several ways: 1 When we got the modem,… Read more

they forgot the sim card. 2 They told us the system in the area would be upgraded one weekend. It has been going on for weeks and they offered no compensation. 3 It randomly just stopped multiple times over these 23 months. 4 We are always transferred internationally when we are trying to get things fixed. 5 Long waits for reconnection.

OPTUS Portable Modem - Model MF971LS, does not reach full charge - AVOID LIKE THE PLAGUE – OPTUS Portable Modem - Model MF971LS, does not reach full charge - AVOID LIKE THE PLAGUE Received this OPTUS Portable Modem - Model MF971LS today, and not only could one NOT set it up as per the instructions provided, after I inserted the micro-USB card into the OPTUS Portable Modem - Model MF971LS, I could not get it to work! Used the $50 bonus… Read more

data card provided in box with this OPTUS Portable Modem - Model MF971LS.

Then I learned that it had to be activated, but there is no way to activate the card on this OPTUS Portable Modem - Model MF971LS modem! Went to the OPTUS card activation site, and went through the process until it asked me for the PHONE NUMBER, which was not provided on the card, or actual DATA card? I could not proceed there.

Everything I did was to no avail, so thinking I put the card in incorrectly, and learning that it WAS put in correctly, I found that I could not re insert the card because the card would not stay locked in! It kept popping out!

Only have to see my pic's below and see where this rubbish is made, and all begins to make sense!

And as is customary with OPTUS, the OVERSEAS technical support "experts" had no friggin idea what I was talking about, in fact when I rang the technical support number was connected to SALES, and then when THEY put me through finally to the so-called technical support "experts", I was cut off mid way because it was 6pm! OPTUS technical PHONE support finishes at 6PM! They call that service?????

Thats right, you can be halfway through a conversation and ARROGANT OPTUS just CUT'S YOU OFF! And on the merry-go-round went after trying to "chat" with them on their 24-hour support page, and having arthritis, I just couldn't go on with THAT! By the way OPTUS, "CHAT" is TALK, when you actually physically SPEAK to someone, what OPTUS calls "chat" is actually TEXTING!

ALSO, when I purchased this OPTUS Portable Modem - Model MF971LS from the OPTUS shop online, they never even sent me a confirmation email, online receipt, NOTHING.

I got this modem because I am having INCREDIBLE problems with OPTUS mobile internet and I only live 2000 meters from the center of the CITY OF TOWNSVILLE!

Here I am today ringing all these OPTUS numbers because OPTUS does not have a number for organizing returns to get a replacement for a faulty product hence, this OPTUS Portable Modem - Model MF971LS THAT THEY SELL! I kid you not, HOURS AND HOURS of ringing different OPTUS numbers the merry-go-round of being put through to different so-called "EXPERTS" and STILL no resolution! It's madness!

MAIN PROBLEM with the OPTUS PORTABLE MODEM is it never reaches full charge. The shoddy OPTUS Portable Modem - Model MF971LS MADE IN CHINA power supply just cannot deliver enough to charge this OPTUS PORTABLE MODEM past TWO BARS! It always cuts out when it reaches between two and one bar.

ARROGANT OPTUS does not even monitor this review website like so many other REPUTABLE companies do! They don't give a fig.

How can these $%#*&!! keep their license to operate in this country? Why wont the NEW feral government allow other overseas players into Australia to create competition? There are US companies that can set up overnight! I'll tell you all why, POLITICAL PARTY DONATION $$$, lobbyists preventing competition and we all know that the only thing politicians are interested in is feathering their own nests!

I STRONGLY STRONGLY STRONGLY STRONGLY STRONGLY STRONGLY advise against buying OPTUS products from the OPTUS website not only because they are because they are as SHODDY as OPTUS, but because there is no contact information on the site where product was purchased or who to call if the product is FAULTY!

Would also love to hear if anyone else is having charging issues with the OPTUS Portable Modem - Model MF971LS, maybe we can get together for a class action in the Federal Court of Australia to call for a National product recall citing the flaws in this OPTUS Portable Modem - Model MF971LS.

Absolutely horrendous – Don’t waste your time. I switched to 4G WiFi to save money and was told that it was as good as NBN and broadband but I’m constantly restarting and switching it off as it’s useless.

Unannounced speed reduction and worst customer service – When I signed up for this service a few years ago, there was no speed cap. Before I knew it, they introduced the cap without notice. So the speed was reduced dramatically a couple of months ago and it is around 1 or 2 Mbps now. Some streaming services became unusable. I had communication with them on the web and their Facebook but I just say it is… Read more

ridiculous. They have no idea what other parts of their own company are doing. Anyway, they saw no issues about this and were too keen on closing the case without responding to my questions properly and resolving anything. I can't wait to sign up for non-Optus provider.