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Oricom HFS1000
BeroccaBunbury
- 34 reviews
- 23 likes
- Verified purchase
Simply Dangerous - Please Avoid
We purchased had a Braun digital Ear thermometer for our babies (now kids) about seven years ago. The device is a bit clunky to use and requires the patients ear to be probed when tested, but it has always been reliable and accurate.
When Covid-19 started kicking off early this year I wanted to get a non-contact thermometer for easier, less intrusive temperature monitoring. After checking reviews we ended up buying the Oricom HFS1000. When we first got this we thought that it was amazing. The device turns on quickly, it measures the temper...Read more
ature quickly and it has a colour coded background when displaying results, ie healthy temperature shows a green back ground. We were completely stoked about this purchase. When we bought there were a few negative reviews that we saw and we figured that from our experience that they mush have been wrong, how wrong were we! We have recently had a couple of occasions when our young kids have reported being sick. We got the new Oricom HFS1000 thermometer out, checked them and their temperature was fine and sent them on their way. One night our youngest (who has previously been carted off in an Ambulance after a Febrile Convulsion) was clearly very sick. We tested her with the Oricom thermometer and she recorded a 'Green' temperature of 36.7 degrees. It was obvious to us that she had a fever as she was very hot, we tested with the unit repeatedly and it kept returning around the same temperature. Thankfully we still had the trusty old Braun digital ear thermometer around and tried that. It showed that her temperature was 39.1 degrees! It appears that our new Oricom thermometer is completely inaccurate and down right dangerous for monitoring fevers in children. I have attached a photo of both the Braun unit showing the 39.1 degree temperature and Oricom reading the 36.7 degree fever. These were both taken simultaneously on a sick hot child. On the 3rd of July 2020 I contacted Oricom, who were friendly to speak to but completely unfased and unworried about our experience. They were quick to point out that I could have a replacement or refund from our retailer but were not interested in investigating further. The lady that I spoke to (Janet) said that all products have the occasional failure and was not worried. I mentioned that from the reviews on this website and others that this appeared to be far more than a one off and again she appeared un-interested. The most disappointing part of this issue is that the manufacturer is not interested in receiving our unit back to investigate and look at a type fault. I suspect that there are many units out there (possibly all) that do not indicate correctly when the patient has a fever. Due to lack of interest from the company in investigating this fault, I will be reporting this failure to the Therapeutic Goods administration. To others with similar problems I suggest that you report your concerns to the TGA also... https://www.tga.gov.au/reporting-problems
Purchased in March 2020 at Baby Bunting Online store for A$99.00.
2 comments
Hi There,
I have been in contact with your team since the 3rd of July. The reference is HL038641.... Read more
Although polite your team have shown no concern about the above matter with the only options given we’re going back to my retailer for a refund or you sending out a replacement. Janet confirmed that a replacement had been shipped on the 6th of July but this has not been received nor any tracking details received. My primary concern is your companies lack of interest in investigating these faulty units. From the reviews of this product and your NFS100 on this website it is clear that my experience is not a one off. Without working with customers, retrieving their faulty units to investigate faults the same issues are going to perpetuate. I reiterate my advise to perspective buyers of this device to monitor a baby or small child that from my experience these devices are unreliable and dangerous.Similar opinion? Write a review on ProductReview.com.au!
JessMetropolitan Adelaide, SA
- 35 reviews
- 3 likes
Easy to use
We purchased this thermometer because the normal ones take a whole to use and it’s hard to hold under a wriggly baby’s arm long enough to register a reading.
With this thermometer it is so easy to point at the temple (2-3cm away) and within seconds you have a reading.
There are other settings on there you can use but I personally haven’t tried them so I can’t comment on that.
There’s an option to have the sound on or off which is great if you need to take a sleeping babies temp and don’t want to risk the little beep waking them. The scree...Read more
n lights up so you can see in the dark and if the temp is high the screen will change colour. I really love that it is non contact so therefore no cleaning is required and it comes with a hard case to keep it in and protect it.Purchased in February 2019 at Gadget City Online store.
1 comment
Technical SupportOricom
Hi Jess, thanks for the the review and taking the time to let others know of your experience. All the best, Oricom Baby Care.
Similar opinion? Write a review on ProductReview.com.au!
Nikki R.Central Highlands and Goldfields, VIC
Not good for winter!
I purchased this thermometer in the summer months when I had a newborn. It has worked fine up until the weather turned cold. We live in a cold region and I kept finding every time I tried to take my babies temperature the thermometer would automatically change to house temperature 16 degrees Celsius. I read through the instruction booklet and found if the temperature isn't what they call normal room temperature it will not work. I have to have the heating on in the house and have the device sitting in a heated room for at least half an hour bef...Read more
ore it will work. With the price of electricity who can afford to keep the heating on 24hrs a day just in case your baby wakes feeling hot and you need to take a temperature straight away in case her temperature has reached dangerous levels. Waiting half an hour for the device to work in these conditions is not acceptable. I will now need to spend more money on a new thermometer that works at all times. Not impressed.Purchased in January 2019.
1 comment
Technical SupportOricom
Hi Nikki, thanks for the message. We are sorry to hear of your experience and would appreciate the opportunity to discuss this with you, and have the unit working for you as designed. Please give our ... Read more
locally based Oricom Support a call on 1300 889 785 mon-Fri 8am-6pm AEST, as the team will be able to assist you in this. All the best, Oricom Baby Care.Similar opinion? Write a review on ProductReview.com.au!
Find out how Oricom HFS1000 compares to other Baby Thermometers
Know better, choose better.
Pete_RepeatSydney, NSW
- 3 reviews
- 5 likes
Works well except..
I have found if the room temperature gets down to 16 degrees then the device doesn't measure body temperature and keeps showing " L 16c" and changes to the house symbol with a red screen and not the body temperature. Works fine above 16 degrees however so possibly a bug in the coding? Seems like this won't be too useful over winter unless the heaters are on an night.
Edit: Actually lowered my score as if this isnt fixable then it makes it far less useful.
Purchased in March 2019.
4 comments
Technical SupportOricom
Hi there, thanks for the message. It is important to ensure that the thermometer is used in accordance with the User Guide. We would love to discuss this with you, so please give our locally based Ori... Read more
com Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom Baby Care.I know how to change the modes to measure body temperature, surface temperature and room temperature. I have been using it ok up until now and this has only eventuated since the colder weather kicked ... Read more
in. If I choose the body temperature mode (default when it powers up) the screen goes red and shows the error as stated above instead of the body temperature which it never did before. Can this device not operate properly to measure body temperature when the room temp drops to 16 degrees, or could I have a defective unit? If this is not normal behaviour then please let me know and I will call support.So I now see this (copied below) in the clauses written in the manual. Seriously? This is a major downfall for this product as for most of winter it may only be useful while the heaters are on.
I nev... Read more
er expected this device to not be able to be exposed to temperatures below 20 degrees. That should be in bold and written in the description of the device, not hidden in the manual after you've bought it.Similar opinion? Write a review on ProductReview.com.au!
SageMSouth East Queensland, QLD
Inaccurate readings
Yes I agree with a lot of the posts very easy to use and I Double checked I was using the product correctly multiple times, however I suspected my daughter had a fever from an ear infection. This product was reading 36.2 in both recommended checking areas but decided to take her to the doctors to be sure. The doctors thermometer was reading 37.5 and this product was still reading 36.2 and it was being checked at the same time. I find it dangerously inaccurate.
Purchased in August 2018 at Baby Bunting Physical store for A$70.00.
1 comment
Technical SupportOricom
Hi Sage, thanks for the message. We are sorry to hear of your experience with the HFS1000 and would love to discuss with you. Could you please give our locally based Oricom Support a call on 1300 889 ... Read more
785 Mon-Fri 8am-6pm AEST, as the team will be able to assist in troubleshooting the issue with you and will work to provide you with a solution. All the best, Oricom Baby Care.Similar opinion? Write a review on ProductReview.com.au!
JessCanberra
- 5 reviews
- 1 like
Accurate Thermometer!
This thermometer is probably the only touchless thermometer that offers accurate results. it is well worth the cost for the peace of mind that it gives you and so great that you can check the temperature without disturbing the little one! I would highly recommend this product to any parent
1 comment
Technical SupportOricom
Hi Jess, thanks for the message. We appreciate the feedback and you taking the time to let others know of your experience with the HFS1000. All the best, Oricom Baby Care.
Similar opinion? Write a review on ProductReview.com.au!
EightathomeMetropolitan Adelaide, SA
So excited to have a new thermometer to trust!
We’ve been using a thermometer with cap changes for years, and from unreliable readings to buying new caps all the time I was getting really fed up.
We were lucky enough to receive the Oricom Hsf 1000
- easy to use
- multiple functions
-check room, bath and children temperatures
-same answer every time
- reliable, quick
- were in love!!!!
Best thermometer we have ever used
1 comment
Technical SupportOricom
Hi there, thanks for the message. We appreciate you taking the time to let others know of your experience with the HFS1000, and we wish you all the best with your future Oricom product use. Oricom Baby Care.
Similar opinion? Write a review on ProductReview.com.au!
AppleeyeCampbelltown
- 4 reviews
- Verified purchase
Well worth the money
I never imagined spending this much on a thermometer tbh however after purchasing a more basic temple reading one before my son was born and persevering with it till he was about 1 year while he wriggled & writhed - getting a temp reading was always painful - I wish we had known about this one & purchased sooner. We no longer require two of us to get a temp. Just point at the temple & the reading comes back in seconds. Do not hesitate with the little bit of extra cost!!
1 comment
Technical SupportOricom
Hi there, thanks for the message. We are so glad to hear of your experience and thanks for taking the time to let others know! All the best, Oricom Baby Care
Similar opinion? Write a review on ProductReview.com.au!
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Technical SupportOricom
Hi there, we are sorry to hear of your experience and would love to have this followed up for you. Please give our locally based Oricom Support a call on the below contact number, and state your refer... Read more
ence no. so we can follow up with you. Please call 02 4574 8888 Mon-Fri 8am-6pm AEST, or email support@oricom.com.au, as unfortunately we do not have your details on this platform. Oricom Baby Care.