I have been going to Origani over the last year I felt positive but no noticeable changes although I was still hopeful and had paid upfront ! Many more options out there ! The staff are nice giving extra hand leg treatments ! Lena is the 1 that nips in and tries to push products and further treatments adding to thousands although I got fooled into… Read more
already spending thousands! And the initial come in for $59 you do not get what is offered on Instagram!! LENA appears to be lovely and very complimentary but got very hard and horrible when I didn't want to sign up for another year of useless treatments!
I’m sharing this so others—especially those with elderly family members—are aware of the sales approach here. My mother was approached while walking through the DFO; despite her clearly saying "no" and signaling for them to stop, the salesperson continued to follow and engage her. She wasn't in the best frame of mind that day and ended up… Read more
spending $570 on products she didn't need. While we eventually secured a refund, it was an incredibly stressful ordeal. Communication was very difficult; we received no response to our emails, calls, or social media messages. Interestingly, DFO Centre Management responded to our concerns within 24 hours, yet the brand itself remained silent until the refund was confirmed a week later.
I can't comment on the products themselves as they weren't used, but I’d suggest being very firm if you’re approached and aren't interested. The follow-up support was disappointing.
Something needs to really be done about this unscrupulous and scam skin care company. I am so sick and tired of their pushy sales tactics, their inappropriate behaviours reported in so many retail spaces, and how they will just not let shoppers walk around a shopping mall in peace.
Reviews with attachments
Product - Amazing Service - Outstanding Price - Worth the Results I would personally recommend this product as I saw results, It was gentle on my skin as it’s really sensitive and it does the works. It felt light applying it and I don’t have to use too much of the product so it lasts. A big Thanks to Danielle Rodrigues, she’s a Beauty Therapist… Read more
and Skincare Specialist that helped us with this, which made my own mother feel much younger and myself feel a little more confident in my own skin as I don’t like wearing make up. She went above and beyond for us and we can’t thank her enough
I am not pleased with this product. $450 as the discounted rate and see no change on my face. I was told to use once a week. Is this so powerful? Anyway its doing sweet nothing after several applications. I think it's a rip off. Show details
Customer service – Kia ora had the privilege to come across origani here in nz at sylvia park and ive got to say it was the most polite best customer service we had received and to top that off im quite proud of them for learning Te reo maori and using it appropriately. But anyway it was that good of a product as well that i ended up purchasing the manuka honey peel. One happy customer right here
Worst customer service – Received an email advising if I purchase using their coupon code I would receive a $25 gift voucher. Used the coupon code and received nothing. Emailed to ask for help, no response. Contacted on Facebook and instagram, no help! Emailed another 2 times and no response still. Terrible customer service.
Instant results with ongoing benefits – I first tried this at a shopping centre. I was absolutely blown away. It made an instant difference to my skin. Unfortunately for me I couldn't afford it at the time. I then saved for a few months and ended up getting one off ebay for a reduced price. I am now looking forward to using it. Show details
Positive reviews
Great product. I absolutely love it and the people are very kind and will do anything for you to have the product by giving very generous discounts. I highly recommend. Show details
Tried the cleanser , exfoliator moisture. It was a pleasant experience. Smells amazing. Was gentle on my sensitive skin and I received lovely customer service. I will be recommending them. Show details
10/10 – The amazing Roberto(Robbie) in Auckland Sylvia Park, has changed my skincare routine. The honey peel product is such a gentle exfoliate. Thank you for stopping us at the mall!
Negative reviews
A lady just grabbed me and started smearing stuff over my arms without asking me if that was alright for her to do. I have very sensitive skin that reacts to many things so this was a really dangerous thing for her to do. The products were scammy, and just for grabbing me I could have charged her with assault, and for the product that was smeared… Read more
on me without consent I could have added another lot of assault, and if that stuff caused a reaction I could have added on Actual Bodily Harm to the Assault charge. And finally I could have added Offensive Behaviour in a Public Place, as this technique of getting people to buy definitely falls under intimidation. And those are just the charges I could have filed against the worker. I've heard that this is a normal thing that this business does. So I'm telling you to NEVER do this again, if I have this happen again I WILL push this forward. This is gross and dangerous.
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Terrible customer service – Girl working at Erina Fair complemented my nails, then proceeds to pull me into the store and start rubbing products all over my wrists and face. I said no on multiple occasions but she insisted, guiding me towards the check out. The price was originally $180, but she told me she’ll sell it to me for $90 because I’m a student. Another red flag.… Read more
They obviously work off commission and that’s why they are pushy. I ended up just saying no and walking out. Yikes.
Beware – Wow after reading the reviews I think I escaped easily. Same direct approach Erina Fair...young woman who apologised about her accent...complimented my nails and how with this product I could be perfectly groomed everywhere! She gave me a small sample of the night cream. Used it but such a small sample hard to judge. When I looked up product… Read more
online and saw that it was Australian and still cost $180 for a small jar...considering creams just sit on the surface of your skin...there are tried and tested products for less...or as my dermatologist recommends...sorbolene...whip it up a bit with sterile water and fav fragrance...just as good
Recent reviews
Great customer service and never felt pushy – I read all the reviews on this brand but my experience has been completely different. I live in Hobart and origani Eastlands shopping centre store has been my go to place for my skin consultation for past 3 years. These products are amazing and made wonderful difference in my skin.
Great experience and product – I have used Origani before and really liked it. I don't like shopping but made my day finding the Origani shop. Roberto's service was a truly great experience and the products are amazing and do seem to improve my skin instantly. I am looking forward to a facial on my birthday too.
Laughable sales tactics! – Walking past an Origani stand I was handed a hand cream sample and asked something about my nails. Then the lady said something else in her strong ?Brazilian accent that made me stop, she said sorry about my accent and I’m sure this is all part of her tactic. Then she grabbed the jar of Manuka honey peel and wanted my wrist to start rubbing it in… Read more
until it formed up these white clumps. I was confused because one minute she was talking about my nails and then it was this face peel, “can you use this once a week only”, “ you need to take care of yourself mumma” (I had my 5 month old baby in my pram). “This is great for pigmentation” (an obvious skin problem of mine from the pill and then pregnancy hormones) but I was looking at her skin and thinking you have the same problem? $180 for the jar but this will last you a year!! I kept saying no I won’t buy this, I can’t spend that sort of money and she asks me to step closer to her laptop/register. She’s asks if I am a student, concession, pensioner which I am not, then she tries to pretend she will give me this fabulous deal of the jar for $90 but I am “not to tell anyone”. By this point my baby is getting upset and I just had to firmly say no I won’t be buying anything and then I walk away. What crazy sales tactics, I felt like I couldn’t get away even though this is a pop-up store in my local Stockland and not a physical walk-in store. I feel sorry for anyone that falls prey to these sales tactics!!! At least other people could avoid her in the time she was chatting to me!
If adaucity and pathetic was a person – If you want to feel stupid, and have a guy talk crap about your skin at your face, this is the perfect place go! A huge variety of insults WOW. Forcing a student to spend $135,on products not necessary, way to go!!! You see a desperate guy giving out brochure outside this shop… RUN!!!
Do not purchase from Origani – I purchased a Perfectio X for a considerable amount of money and was told it has a lifetime warranty. It is not working and I am told to now go back to the manufacturer however I paid Origani and ther4efore my contact is with them. I would not trust this organization as they charge a lot for their products and them do not uphold their guarantee. Show details
Full of harmful chemicals – Manuka Honey Peel: This product cost me almost $200, but it is full of harmful chemicals. The representatives at shopping centres very sneakily do not tell customers the ingredients, try to push you into buying it when you're clearly busy with young children/toddlers. The product is causing breakouts for me as I have HS, which I did explain to… Read more
the sales rep, but they obviously wanted to conceal the harmful ingredients (sales rep specifically said it is only natural ingredients) I didn't have time at the store to look online for the ingredients list. But I have been using the product for a couple of months almost once a week, with continuous breakouts afterward. Main ingredients include harmful, inorganic chemicals, which are not only harmful to humans, but also detrimental to sea life. What a pathetic joke of a company. Such a rip off. I wouldn't recommend to anybody.
Happy customer – Been to Silvia Mall in Auckland. Roberto and the team what an experience the product is amazing see and feel the difference . Thank you see you next year really looking forward to my facial. Happy Birthday me.
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Wow, talk about special!! – What an amazing product, Roberto was lovely and really knew his stuff, made us feel like family and genuinely cared for his customers. Would travel back to Silvia mall, Auckland just to have the fantastic customer service again.. Thank you I look forward to seeing you again when I'm out of my products Show details
Unethical sales approach – I was literally harassed and forced to purchase a product when I mentioned over 6 times that I wanted to have a think about it. I live in Melbourne, passed the Swanston St. store while shopping in the city. I was looking for a new face scrub/wash so I thought I would look inside.It was a terrible experience !! I feel like I was literally being… Read more
attacked , the sales rep constantly trying to force me to purchase then and there , to the point that she offered the products at 4 different prices!Then trying to add gifts ect. Products are not cheap so I mentioned I would like to think about it and pop back through the following week . No...the pressure was on to buy then and there. The sales representative was so rude when I said I would pop back through the following week. I was actually looking to purchase these items after the sample test but not anymore not after this horrible experience . I will make sure my friends and family don't purchase products from a company that is so unethical in sales . Furthermore do not be fooled by the free facial ploy. It would be better to buy from reputable brands.
Overpriced products and pushing sales person – Approached by Sales person with sample of hand cream, somehow I was persuaded to have wrinkle eye treatment applied! At the end end was told price if product was originally $1500 but on special 25% less (on website normally $1200!) told her too expensive for, then she offered a package with 2 other products included....reduced the price, told her… Read more
no not interested, then she produced a calculator and asked if was a senior and if so she could discount the product package further!.....upon saying no AGAIN she came back with an offer for the wrinkle treatment at a price of $350!!.....online it's listed on special for $900......the company apparently was started in 2008.......another mistruth I presume.....all the ingredients in the product have no clinically proven properties that work on wrinkles/puffiness. It felt light a thin layer of glue had been applied to my under eye wrinkles....she also used the better of my two eyes......The products are a gimmick, some people have more money than sense if they purchase these products
Never Buy from Them – The salespeople (many seem to have a foreign/European accent for some reason) can be forceful and will lure you to buy from them. Avoid them at all costs. Their products are ordinary at best, and it would be better to buy from reputable brands. For the Origani salespeople (a few seemed nice but I didn’t know how genuine they were) out there, I hope you’ll find a better and more dignified job!
Led therapy store? Nope origani once again – Walked past a new led therapy store in the emporium Melbourne no signs for Origani the guy in the store asked if I’d like to come in for a demonstration i walked in expecting led therapy demonstration but was shown the origani manuka peeling gel i literally said oh fk in my head knowing I was in for an annoying sales pitch that would last ages I… Read more
tried coming up with excuses to leave but he was soo pushy my mum tried the hand cream and it was like greasy oil wouldn’t soak in! Huge scam
Terrible service and missing products – Can't get in contact with Origani via phone, email or live chat. Received the wrong order , missing some expensive products. No response from Origani. Please don't order from Origani!!!!!!8
Predatory sales pitch – Sound familiar? You walk past, declining the proffered brochure. The salesperson then offers a ‘free sample’ which seems harmless enough but the salesperson gets a hold of your hand and starts to rub the product into your skin until ‘skin’ flakes appear which we now know is a clear glue that has been added to the product that solidifies on… Read more
agitation. At the same time you’ll be asked if you’re out shopping alone (if you say you are with your family or have kids expect a shocked reaction - surely you can’t be old enough to have kids!?) and asked how old you are, because of course, you look much much younger than your age. Why resort to these predatory measures if you have a good product? Oh, maybe because it’s not a good product. Ladies, keep walking.
High pressure and physiological sales pitch – I bought a skincare product from a kind lady at the shopping precinct in Auckland. In order to encourage me to buy the product she threw in a free facial and other skincare products. It was a push for me to afford the skincare products that I bought it for myself as a Christmas present. Today I went to have my facial and when the facial was over I… Read more
had thought that I could leave the shop. I was surprised to be sat down with the manager of the shop was showing me all of the products that had been used on my face during the facial including a light therapy machine. Then began to try to get me to purchase some of the products. He asked the woman who did my facial to sit with me and use the light machine on my face under my eyes, He kept saying have made a different straightaway but I couldn’t tell the difference. The woman began to make me feel very pressured to buy the light machine and began to entice me by adding lots of products in for free. The machine cost $2500. I told her that I was very grateful for her help but I couldn’t afford to do that so she dropped the price and started adding in more facials. I said I still couldn’t afford $1000 but I was very thankful for the offer. She wouldn’t take no for an answer and kept talking more and more and making me feel very uncomfortable. Then she asked her boss if he could reduce the price more and he said that he would reduce it again. Really I just wanted to leave the shop after I had my facial when I already felt that I spent too much the first time I’ve been in the shop.! My husband then met me in the shop and had to be very blunt and tell them “no”. We both felt that we had to escape to get out of the shop and took a long time to recover afterwards.
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