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2Orthokinetic Cirrus Medium

Orthokinetic Cirrus Medium

 Verified
2Orthokinetic Cirrus Medium
2.1

18 reviews

Positive vs Negative
28%5%67%
Sleeping Position
  • Side
  •  · 
  • Back
  •  · 
  • Front
Adjustment Period
  • Weeks
  •  · 
  • I never got used to it!
Perceived Firmness ?
  • Medium
  •  · 
  • Very Hard
Pre-existing Neck / Back Issues ?Yes · No
Caused Discomfort ?Yes · No
Heat Retention ?Yes · No
Sagging ?Yes · No
Value for Money
1.3
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Ash P.
Ash P.QLD2 posts
  Cirrus Medium King

Think hundred times and DO NOT BUY this and get cheated. You neither get your money back nor the mattress replaced – The worst customer service you could get after spending your money believing the claim of 10/15/20 years of guarantee. I bought a mattress 6 years ago which claims of 10 years warrantee. The mattress sags about 40 mm in ONE area when you applied the pressure of 5 kg. Imagine how much would it sag while an adult of average 70 kg sleeps on it. That… Read more

sagging causes significant back pain. I wrote to the customer service along with the images (attached here). The answer I got is it is the the sag has to be 40mm without weight to qualify for the warrantee which never even mentioned before in their guarantee card. Imagine if the sag is 40mm without weight, what could happen while sleep on it, perhaps you need to call Ambos to lift you from the mattress. Customer service guys don't even have the patience to check all the images you provide but keep asking for the similar images. Ultimately they don't want to replace the mattress once it is sold and you buy at your risk. Do not believe the warrantee that they claim to provide you. The one star I have given because I had no other option, don't take this star as approval. I would like to add here the few lines from the latest reply from the customer service team. “Please note body indentations are a normal occurrence in a new mattress and indicates that the upholstery layers are conforming to the individual owner’s body shape.” Hello, are you serious?? So your mattress is trying to adjust to the individual owner's body even after 6 years? So, the teething problems will continue till the warranty period expires? "“Your mattress has been designed for use with an Orthokinetic foundation or base for maximum support. Damage caused by the use of the mattress with an inappropriate foundation, bed furniture, or incorrect timber slat positioning is not covered under this guarantee”, So you are trying to say that buy more of our products and get cheated.

Nidia
NidiaVictoria
  Cirrus Medium Queen

Worst mattress! They have low reviews for a reason! – We had our mattress for 7 years and it's been the most awful mattress. We bought it from super amart under the guidance of the store person, had we checked reviews first we would've not made the decision to buy. The bed started sagging 2 years into buying. We rotated every 6 months to avoid lumps and we have had a huge lump in the middle of our… Read more

bed since year 2 of us having it.

Over time my back has gotten worse without realising it was the bed making things worse.

Warranty claim is absolute rubbish. You send all these photos to them for them to reject it anyway.

Do not buy, it's rated 2.1 for a reason.

Your better off looking at sleep republic, Emma mattress, koala or king koil which all rated 4.7+.

Rose
RoseWA2 posts
  Verified Cirrus Medium Queen

Please read all of the reviews prior to considering to buy this mattress or from this place – Its not very comfortable or supportive. After using this mattress, i ended up with a sore neck, back and shoulders which i now have to get treatment for with physiotherapy. I have not been able to get much sleep or any proper sleep since i bought this mattress 3 years ago at Super Amart Midland. I complained to them about it and all that was said… Read more

to be was to turn the bed over/around and it should get better. It did not. I felt like my complaint wasnt taken seriously at all. This matress was so expensive when i first bought it and it was also recommended to me by one of the staff. Dont believe their recommendations and choose whats best for you.

Sharon
SharonSA2 posts
  Cirrus Medium

Great mattress very comfortable – The New mattress has given me a better night's sleep.and helps my back and neck.it is firm,but not to hard, to sleep on.  Show details

Amie
Amie
  Cirrus Medium

Expensive Mistake – We purchased our ensemble just under two years ago, it was great in the beginning but over the last 4 months both my husband and I wake up every morning with very bad hip and back pain. If you sleep in the centre of the bed where the mattress hasn't settled you wake up feeling great however this isn't possible with two people in the bed and not… Read more

practical. We have a spare bed which is quite old and often end up sleeping in there so we don't have the pain in our backs and hips. Obviously there is an issue with the manufacturing process as there seems to be too many people experiencing the same issues. I expect my mattress to be returned to the same comfort level it was when we purchased it and maintained for the life of the warranty or I want a full refund. We too were pushed into buying this brand over a Sealy and Sleepmaker, never again Super Amart!

Kate
Kate
  Cirrus Medium

The most comfortable and supportive mattress – I bought this mattress for my son originally but I slept on it while he was away and then bought one for myself. I've told family members about this great mattress and some of them have bought one and love it too. Just the right blend of comfort with support. Great to be able to write this review as I've read some bad ones and I would recommend this mattress highly. Buy one ...you won't regret it !  Show details

Penplant
PenplantNSW4 posts
  Cirrus Medium

Sinking in the middle – Terrible mattress only 12 months old and it has sunk in the middle with either side higher. Lying on your back can feel the unevenness of the mattress underneath you. Wake up with hip and back pain most days. Most expensive mistake ever!  Show details

BondiErica
BondiErica2 posts
  Cirrus Medium

Hubby and j have never slept better! – My husband and I have had our Orthokinetic Cirrus Medium Queen Mattress for 12 months and I love it! Even when I'm up and down all night the hubby doesn't notice. I am about 100kg, and he is almost 150kg, which made the pocket spring the only option for us, and this was the most affordable, and comfortable mattress I found. I was told by the… Read more

salesman that it would be firmer when I first got it, but would soften up over the first 3 months, which stopped me buying a firm, but I have ended up really happy with that. I have made sure to rotate the mattress as required, which I can tell has been important to soften all the springs. I now have a little more cash available, and I am looking at moving to a King, which we are looking at the ultra stratus support.

goldentrevally
goldentrevallyNSW32 posts
  Cirrus Medium

Great matress. I have osteoarthritis in my back. The Medium is firm and comfortable. Just add feathe – I haven't had any of the problems that others are complaining about. I prefer sort matress but due to bad back need something firmer. We bought the medium and I just needed to put a feather topper on it now I love it. It's the perfect firmness for my husband who loves a hard bed. And perfect for me and my back. It might be worth noting that we don't have the ensemble base. We have the king matress on a flat timber base. Lovely bed.  Show details

Mel
Mel
  Cirrus Medium

Worst mattress ever! – I purchased the orthokinetic mattress 3 and a half years ago but became disenchanted very quickly. My complaint is just like all the others here. A sinkhole developed in the middle of the mattress within months and has continued to get worse. I have developed awful pain in my back and hips from sleeping in the sinkhole. I am not into complaining… Read more

but I joined this forum only to let people know to steer clear of this mattress. I only hope that this company honour their warranty and I would also like to add that I am highly skeptical of the one or two positive reviews for this mattress.

Deb
Deb
  Cirrus Medium

Heat issue – I purchased the Orthokinetic Cirtus Medium with plush topper matress a year ago. For $1400.. Very comfortable and has kept its firmness.. I find there is a Problem with the heat retention in this mattress and it feels like An electruc blanket is on all the time. I have to move to other side of bed to cool spot. Anyone else found this with new mattresses? Why would this occur? Product they are made with now?  Show details

Kath
Kath2 posts
  Cirrus Medium

Worst mattress ever – Purchased mattress about 4 mths ago, like everyone else was great in the shop. I call it the slab it's so hard. We are almost crying each morning.... aches, pains  Show details

Orthokinetic
Orthokinetic    

Hi Kath, We are sorry to hear you're upset with your… Read more (+1 reply)

Beck
Beck
  Cirrus Medium

Very disappointed – Terrible! Had a budget, salesmen said all mattresses in that budget were unavailable and also bad quality but could do me a deal on an Orthokinetic. Most expensive mistake of my life!! Wake up sore every morning  Show details

Orthokinetic
Orthokinetic    

Hi Beck, We are so very sorry to hear you're upset… Read more

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Haylee
Haylee
  Cirrus Medium

Waste of money – This is the 5th mattress Sent back to shop with small holes in the side wall of mattress with the stuffing coming out. Each mattress still in the plastic from manufacturers. I also found the mattress we laid on at the shop a lot more comfortable than the mattresses that have been delivered I wasn't lmpressed with product or seller. Tonight I get to sleep on carpet yay just what I want after just having a baby  Show details

Orthokinetic
Orthokinetic    

Hi Haylee, We are so very sorry to hear you're upset… Read more

Ava B
Ava B2 posts
  Cirrus Medium

Very comfortable and supportive mattress – My partner and I have been trying out mattresses for weeks now and were very impressed with the overall quality, support and price of the Orthokinetic mattress - so we bought one recently. Although, yes it is a firm mattress, it is perfect for us as we like a good level of back support. There is a nice plush layer of compressed cushioning on top… Read more

which allows your body to gently mould into the mattress, whilst still being firm enough to give really good support and without movement disturbance. We have slept wonderfully on it.

I would have given it 5 stars although the slight drawback is that mattress itself is quite heavy and a bit of an art-form to get a fitted sheet on. Although once the mattress protector is on there is no moving it due to the weight of the Orthokinetic, so I guess you take the good with the bad. Overall, it's an excellent mattress.

Alex B
Alex B2 posts
  Cirrus Medium

Bought medium mattress but it's very hard and heavy! – I was very excited yesterday to receive my new medium orthokinetic bed however I am so dissapointed! In the store it was so comfy not too hard, not too soft but the one that was dropped off yesterday is horribly hard! It's also so heavy it's almost impossible to make the bed. I wish I'd read the reviews before purchasing it. i had a terrible… Read more

night sleep last night and with a baby that doesn't let me sleep much as it is I was hoping the few hours I would get would be at least a bit comfy. I called Amart to enquire why they were so different and was told I'll get used to it. I really hope it softens i refuse to be stuck with it for the next 10 years!

Orthokinetic
Orthokinetic    

Hi Alex, We're sorry to hear that you're… Read more (+1 reply)

Hadlee
Hadlee
  Cirrus Medium

Worst bed I've ever slept in – Felt fine testing it in the shop, but the bed I received is far harder. I'm sleeping on the couch because of this piece of junk. Unfortunately I'm stuck with it because the Mrs loves it but seriously, don't judge them by what they're showing instore.

Orthokinetic
Orthokinetic    

Hi Hadlee, Thanks for your feedback. We're sorry to… Read more

Lucy
Lucy2 posts
  Cirrus Medium

Terrible – I've 3 had this bed for only a week. My hips and my back are aching and I'm in pain all day. In the shop it felt good but to sleep on for the night is another story. I'm having to sleep on my couch, as they say it's not a warranty problem.

Orthokinetic
Orthokinetic    

Hi Lucy, We're very sorry to hear about this! We'd… Read more

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