Orthokinetic Luxury Gently Firm

Best Mattress EVER – I am stunned by the bad reviews- I purchased 2 yrs ago @ SuperAmart Ipswich. Not too soft and not too firm. I think I paid about 1500 AUD. IT IS GENTLY FIRM. It has an approximately 8cm memory top and spring/coil interior construction below that. It is VERY WELL made - no unraveling AND there is wire edge shaping/support built in (not sure it… Read more

is wire or a band of plastic or something similar but when you sit on edges - you don’t slide forward/off and you don’t feel that built in shaping support pressing or cutting into the back of your legs! Also I purchased the solid base (essentially a fabric covered Timber box with legs). I believe that It ensures even support under the entire mattress. I’ve had no sagging or deformation of the mattress in any way. For me, this is the best mattress I’ve ever owned. Suggest getting the timber base as opposed to a conventional box spring base - this usually what causes the lack of support issues - sort of like a poorly supported sofa that sags in the middle. Guarantees a sore back! Anyway, I couldn’t be more satisfied.

Terrible and Customer Service a let down – Purchased this mattress 12 Months ago, it has started sagging on the sides and has a huge lump in the middle. When we purchased this mattress it was on display on an ensemble and also the Base that we ended up purchasing. I contacted customer service and they informed me that the distance between the slates could be causing the issue. I… Read more

measure the distance and they are to far apart according to their warranty. Feeling a bit let down considering this mattress was on display on the Base we have. Considering my options of taking it to VCAT as it it destroying our backs and I am seeing a physio at the moment as I wake up every morning in pain.

Worse matress ever – We purchased our king size bed and matress from super A mart in October 2013. Within a few months my husband and i were waking up with back pain and complaining of terrible sleep. As we spent $2000 on our matress we thought maybe it was just us? Long story short our matress is sunken where we sleep and has a lump in between us. It is by far the… Read more

worst matress we have ever slept on. Regardless of how much we turn the mattress around it makes no difference. I will be calling amart today.

Worst mattress I have ever bought – I bought this mattress less than 2 years ago. It was extremely comfortable at the shops, the sales assistant mentioned how it was an excellent mattress and better than another one I had chosen. The first few months were wonderful and I convinced my partner to buy it too! After about 6 months I noticed a groove that was getting uncomfortable. I was… Read more

turning my mattress every 4-6 weeks as I always was taught to do.

I complained and got someone ([name removed]) to assess it. I was told that the warranty said I was supposed to turn it every week to 2 weeks! How crazy for a heavy mattress! And I was never given the warranty instructions by super-A-mart. [name removed] turned it and recommended I keep it like this for about a month and then turn it every 2 weeks.

The groove is just worsening and worsening. I went overseas for 5 weeks and hoped the rest would help. It didn't.

I now have terrible back pain and am waiting for my tax money to buy a new mattress. I will stick to Sealy Posturepedic from now on. I have complained again and sent another assessment form nearly 2 weeks ago with no reply.

Bottom line, do not buy this brand under any circumstance. Not worth it.

Absolute nightmare – 1 year ago my partner and I bought a queen Orthokinetik mattress and base set, we only bought the base because we were told the mattress warranty was null and void if we didn't use it with the Orthokinetik base. This bed was specifically recommended to us because my partner is disabled from a spinal injury. If we had known then what we know now we… Read more

would never have bought this bed or shopped at Super Amart. The follow up "service" from staff there was disgraceful.

Firstly the bed arrived with no castors, which we had to go back and pick up from the store. The guys who delivered it didn't even take it to the bedroom for us they just left it in the hall after we had paid for delivery which included "installation". The mattress began sagging within a couple of weeks of having it so we rotated the mattress as we were advised to. Unfortunately because of the design of the mattress you can't turn it upside down or flip it, it can only be rotated from top to bottom. I called Super Amart advising them of my concerns. I was told this is normal for "memory foam" and to continue rotating the mattress every 2 weeks to 1 month until it settled.

Another fortnight later there was no improvement and in fact the mattress seemed to be getting worse. There were now 2 sunken sides and the centre of the mattress sits up high so we couldn't even cuddle in bed as we kept literally rolling down to the edges of the mattress. As far as my partners back goes his pain level increased and neither of us were getting much sleep. I called the store again in February and was told there was nothing they could do at Super Amart and to call the manufacturer. I was given the manufacturer details and called them only to be advised that Super Amart were in fact responsible.

In short nobody was prepared to look into this for us, it's not as if you can drag a mattress back into the store demanding a refund for poor/faulty goods. After months of discomfort we reverted back to the 12 year old mattress we had replaced essentially leaving us with a $2000 bed that is unsuitable for use. I have since heard that there was a fault in this line of mattresses going back to January 2015 and am furious.

They don't care about – We Purchased Orthokinetic Luxury Gently firm Mattress almost 1 year ago and when we bought it they told us it's specially made for back but after couple of months it started to get soft and its not good for back also. Honestly I am having very bad experience with this matters .i suggest to the other buyers dont waste your money buying this crap mattress.