Orthokinetic Ultra Stratus Medium
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- I never got used to it!
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Worst mattress ever purchased – If I could give 0 stars I would. Worst quality mattress I have ever purchased. When attempting to claim warranty this company sends you extra documents which pretty much states it won't cover anything under warranty. Documentation that will not be provided to you unless you make a warranty claim. They also make you send picture after picture and… Read more
then to stall longer the tell you to send more pictures. Months long process to be given a poor excuses and told they don't cover anything under warranty.
Stitching is all coming apart and when using the purpose build handles (which were used as a selling point by amart) to move the mattress the whole side of the mattress tore open. They will happily fix the mattress if I send them more money.
Appalling customer service. Do not waste you money. This was sold to us with a 15 year guarantee and then I was told by the company 'you purchased this in 2017' last I checked that is not 15 years ago. Amart don't care at all after they have made a sale. Amart tell lies and give fake guarantees when making sales. Not only will i never purchase a matress from this company again i will never shop at Amart. Sad to have to take the issue to ACCC to seek resolution.
Complete Rubbish just contributing to land fill – Purchased this mattress based off advice from the salesperson at Amart. That was the first mistake. (that will also never happen again as I will never purchase another product from Amart as long as I walk this earth) The mattress is 5 years old and has sagged that much that I email my wife on the other side of the hill. We both wake up worse… Read more
than when we went to bed sore in body parts we forgot we had. I thought about doing a warranty claim until I read reviews on that process which basically seem like smoke and mirrors. I am surprise some has taken the brand over the number of poor reviews and poor warranty support. We have gone and purchased a mattress in a box for a 3rd of the price of this piece of rubbish and we are sleeping so much better. The problem is we are out of pocket for this crap and have to now rid rid of it. Just do yourself a favour and avoid the same disappointment. Look at the many other brands.
Great bed – Used for 5 years, very comfy mattress and wake up feeling very refreshed :) Endorsed by Chiropractic Association so you know it is good. Show details
5 years on still going strong – When I did first purchase this mattress from Amart it did take me 3 weeks to adjust to it, since then I have had the most enjoyable sleeping experience every time, I am a decent size man 105kg but this has never been an issue with the quality of the mattress, tbh I am very shocked of the negative reviews, I’m not sure if I just got lucky or what? One thing is certain I’ve never been happier to come home to my bed. Show details
Like a great number of other reviews we have experienced the idetical issues with this unit. At a co – Purchased along with significant other items, we decided that we needed a new mattress to go with the new suite. tried several in store including other leading brands. But eventually settled on the Orthokinetic Ultra Stratus Medium King. Impressed by the 10 year warranty so went ahead. Now after 2.5 years we have had to put up with sagging on one… Read more
side, a ridge down the middle and frankly an uncomfortable experience. I have slept on more comfortable straw mattress's in the military than this unit only 25% into its warranty period. Astounding when rival units are better performers over the same period. My son has a leading brand of identical size and no issues. I would not recommend these to anyone, about to start the warranty claim process but frankly doubt it will be resolved with an alternate unit as replacement without involving protracted action.
Rubbish Mattress – After suffering from a sagging mattress bought from Harvey Norman we went to Amart Furniture in Port Macquarie to find a replacement. We explained our problem with the sagging mattress purchased from Harvey Norman and the Amart salesman pointed us to the Orthokinetic Ultra Stratus medium king mattress, assuring us we wouldn't suffer with the same… Read more
issues. We explained that we were both side sleepers.
The first couple of months the mattress was fine but started to steadily deteriorate from that point with extreme sagging on both sides of the mattress with a pronounced hump in the middle. We rotated the mattress as advised but this was no help at all. We have had to resort to placing 2 Euro pillows under each sagging section of the mattress to provide some sort of support for us to sleep on this thing. This has helped to a point but we still both wake up aching all over.
The mattress was sold with a 15 year warranty and it barely lasted 6 months before it was badly sagging and causing aches and pains. I rang Amart Furniture and I have been referred to the manufacturer, Sleepeezee.
This mattress is promoted as Amart Furniture's home brand but they fob you off to someone else instead of standing by what they sell. We also feel like we were mislead by the salesman. Not happy at all and wouldn't suggest this mattress to my worst enemy.
The worst mattress i have ever bought – The worst mattress i have ever had , Rung Supper Amart a week after having it and said i didnt like it i was told to try a mattress topper until it softened i did for a month no difference have been away for a few weeks, back has been good 1 night back in this bed and my neck and back aces i bought it Feburary 2017 and have slept in my single bed… Read more
for most of the time, i try it a least once a week but toss and turn so much i go back to the single bed,it is the worse bed to make and is so heavy to the piont i cant even lift a corner,I should have taken it back the first time i rung Supper Amart i paid around $1800 and has been a total waste of money and a huge disappointment
Best mattress ever – We have been sleeping on this mattress for 7 weeks now & we love it. I will say I did read the reviews the day we bought it & I was hoping the bad reviews were incorrect, well here we are 7 weeks later & I can say they certainly are, it does take a week or two to get used to, like anything new. As far as turning the mattress it is easy, I do it… Read more
by myself (I'm 66) just spin it bit by bit, we did have a mattress topper on it at first, not needed, just a normal mattress protector is needed. As far as tucking the sheets in, you do not lift it you slide the sheets under ..
We love our new bed, can't wait to get into it & don't want to get out of it in the morning.
update: still happy with our bed, just want to say when I referred to turning the mattress
it is an ensemble not a mattress on slats, so maybe that makes it a little easier.
UPDATE No 2: Still happy with our bed 1 year on (July 2018)
Cheers to a great sleep!
Very Happy – We've had this mattress for over 8 months now and are very happy with it. I'm 80kg and my wife 50kg. I travel a bit for work and always look forward to coming back home to this sleep on this mattress. I'm quite surprised and the amount of negative reviews but I suppose mattresses are very personal. Show details
Unbelievable – This is our 3Rd mattress since we have been married and god I hope it doesn't wear out ever It is the most amazing mattress ever I used to suffer with hip soreness not a bit since we purchased this bed Show details
Terrible – I made the biggest mistake purchasing this mattress. It felt great in the store but once we had slept on the mattress for a month or two we started to feel indentations on each side. The middle is quite firm and sits higher. I weigh 75kg and my wife is around 60kg so weight is not the issue. We paid upwards of two thousand dollars for this… Read more
mattress which we thought was a good investment. I am on a single income and simply can't afford to purchase a new mattress. My neck and back have never been worse and my wife who is recovering from the birth of our first child is really struggling. The mattress also had a severely strong chemical odor for a good couple of months after purchase. Would never buy from SuperAmart again.
Worst mattress I've ever purchased – We purchased this mattress at the end on June 2016. I had had a car accident 8 months prior and had just given birth to my second child. The sales assistant at super amart asked me if either myself or my husband had back pain, to which I answered that I had severe lower back pain and she told me that the orthokinetic brand was the best and only… Read more
brand we should look at for back pain!
We tried out the various support levels in the store and decided that the medium one would suit us.
Right from the very first night, this mattress has been extremely uncomfortable and has made sleeping a nightmare!
My husband who has never had back pain before, wakes up with a sore back every morning and I'm nearly crippled with pain getting up!
Despite turning the mattress regularly, it has already begun to develop the sleep hollows.
I went back to the store to complain and was given the number for sleepeze and have been sent a warranty pack but am fairly certain nothing will be done regarding it as there has to be significant visible dipping to get the assessor out. I was also told that their 180 day sleep guarantee didn't exist when I bought the mattress so that doesn't apply to us either.
I'm beginning to think it's going to be $2800 down the tube and have to hope my physio bills don't keep skyrocketing due to pain caused by this mattress.
Would never recommend this brand to anyone, wishing I'd purchased a sealy like I've had in the past. A very expensive lesson to learn!!!!
Make sure the salesperson gets into detail about your sleep positions before purchasing ie side, bel – We purchased the mattress from Super Amart back in January 2016 and within about a month the mattress was a squishy, undulating torture rack. We went back in late September and was put in touch with Sleepeezee and despite being slow off the mark initially, we eventually had an assessor come out and assess the mattress in fine detail. What the… Read more
assessor did for us was simply amazing, he informed us it was completely wrong for our sleep style and he went straight back to Amart and provided extensive feedback to ensure that the staff ask the appropriate questions at the point of sale. Within a few hours everything was sorted with Amart and our matter resolved. We then chose an alternative mattress to suit our sleep positions and we couldn't be more than happy so far with the service. We will leave a review for the new mattress when it comes! The 5 star rating is relating to the service from Sleepeezee and their assessor, rather than the mattress which wasn't right for us.
Great – Bought this Ultra Status Medium. It was too hard, so we swapped for a Microcoil. Oh dear, after only one night; what a mistake, it was like being on a trampoline, noticing ever move. We rang super Amart straight away and asked for our Orthokinetic back. They sent it back the same day and we put on a topper. Upside: Since then it's been the… Read more
best bed ever. I don't feel my partner move and you do get used to it, especially with the lovely topper on. By the way, super Amart were so accommodating.
Down side: Heavy mattress to move, and difficult to tuck the fitted sheet under the wood frame.
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