BUYER BEWARE - your claims will be rejected because of their fine print!
Policy was easy to set up and pay for BUT do not expect the same if you intend making a claim. We made a claim for out of pocket to purchase new airline tickets because we missed our international connection due to a cancelled flight.
QBE have an exclusion in their fine print that states you cannot claim if “the cancellation or delay of travel arrangements due to mechanical breakdown of transportation or failure of the carrier to operate the service”
QBE’s policies are a sham. Our daughter, who was travelling with us made the exact same cla...
- Travel Insurance A Travel Plan
- Verified customer
I put in a claim and didn’t hear anything back after a couple of months.
Got in touch and was told they will look into it.
A couple of months we by and still hadn’t heard anything so I contacted them and I get told that I haven’t put a claim in and was sent a link to the claim page.
What’s the point in travel insurance if they are going to ignore your claim? They are linked to QBE so I expected a lot better. Will not use either of these companies again. USELESS!
Good value and prompt service
I had a small claim for luggage damage, I provided the paperwork and photos posted in and a cheque was returned no questions no delay. I replaced the luggage during the trip and submitted the receipts, it similar luggage in size and style so there would be no issues, and submitted the claim on my return, it was less than 2 weeks to receive the cheque
Good value backed by a huge insurer
They will use depreciated value for older items
Great travel insurance at a great price
My wife and myself traveled from London to Kuala Lumpur by ground travel over 8 months and we had several claims.
First my wife fell into the sea with her phone in her pocket. QBE paid the price she paid for her phone ($850).
Then i smashed my camera screen. QBE paid the price i had paid for the camera ($270).
We had a couple of hospital visits over the months ($80).
Then a couple of day before we were to fly home my phone was stolen. QBE paid a depreciated value for the phone ($700).
We paid around $1000 for couples insurance and our ...
Still dealing with an insue that was claimed before december
Underwritten by qbe, if any dialogue is required via email your in trouble. they say they will take 2 weeks for every time its their turn to converse with you via email, and its been 4-6 weeks since i last heard from them. I dropped a $900 camera lense and after depreciation they offered me $150 for it. i cant replace it even second hand for anywhere near that. it cant be repaired because its 6-7 years old, though i i'm happy they did let me try and get an opinion on repair. in the end i lost out. electronic goods/camera gear needs to be ...covered for replacement value. it was a damn good lense despite being 7 years old and minimal use, as good as the day i bought it prior to dropping it. what do you pay a grand in travel insurance for if it cant even cover its own worth? takes ages, they screw you with depreciation
You only truly understand an insurer when you make a claim. This was a good outcome. Why follow reviews where they haven't mentioned making a claim?
Ouch is an online arm of QBE Insurance so you don't pay the exorbitant agents commissions. Good website, reasonable rates (remember, you are taking out insurance to cover losses and assist you in the event of a serious mishap. A cheap insurer may not be geared up to do this and be a frustrating waste of money when you try to make a claim). Ouch was recommended by Choice magazine in a recent compari...
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|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Contact Number||1300 880 231||1300 880 231||1300 880 231||1300 880 231|
|24-Hour Phone Contact||No||No||No||No|
|Online Live Chat||No||No||No||No|
|Maximum Age Covered||65 years old||65 years old||65 years old||65 years old|
|Overseas Emergency Assistance||Unlimited||Unlimited||Unlimited||Unlimited|
|Pregnancy (max weeks)||Not Included||Not Included||Not Included||Not Included|
|Resumption of Journey||Not Included||Not Included||Not Included||Not Included|
|Hospital Cash Allowance||$8,000||$6,000||$5,000||$2,000|
|Overseas Emergency Medical & Hospital Expenses||Unlimited||Unlimited||Unlimited||Unlimited|
|Loss of Income||$10,000||$10,000||$10,000||$10,000|
|Permanent Disability||$12,000||Not Included||Not Included||Not Included|
|Luggage & Personal Effects|
|Theft of Cash||$200||Not Included||Not Included||Not Included|
|Credit Card Fraud||$3,000||$2,000||$2,000||$2,000|
|Travel Documents / Passport||$3,000||$2,000||$2,000||$2,000|
|Maximum Single Item Limit||$6,000||$3,000||$2,000||$1,000|
|Luggage & Personal Effects||$15,000||$15,000||$15,000||$15,000|
|Rental Vehicle Excess||$5,000||$4,000||$3,000||$2,000|
|Motorbike / Moped Coverage||Optional Cover||Optional Cover||Optional Cover||Optional Cover|
|Domestic Pet Care||Not Included||Not Included||Not Included||Not Included|
|Special Activities Packages|
|Golf||Not Included||Not Included||Not Included||Not Included|
|Cruise||Not Included||Not Included||Not Included||Not Included|
|Adventure||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Snow / Ski||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
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