Ozpig Big Pig

I purchased an Ozpig Big Pig for over $750 and have been extremely disappointed with both the product quality and the customer service. From day one, the left-hand door has been difficult to open and close. After inspecting it closely, the latch appears to be welded crooked and the door itself is visibly misaligned. The result is a door that does not operate smoothly and feels poorly fitted. For a product marketed as premium and handcrafted in Australia, I expected far better fit, finish and attention to detail. I contacted customer service and provided a video demonstrating the issue. After waiting approximately a month for a response, I was told that the stiffness is simply a characteristic of the handmade manufacturing process and not a fault. In my view, "handmade" should not be used as an excuse for poor quality control. There is a significant difference between handcrafted character and obvious manufacturing defects. A crooked latch, misaligned door and poor fitment are quality-control issues, not charming handmade features. What makes this even more disappointing is that the overall fit and finish of my unit feels more like a budget import than a premium product costing over $750. The welding quality, alignment and operation simply do not reflect the price being charged. If I had received this level of workmanship on a much cheaper product, I would still have concerns. At this price point, there should be far greater attention to detail and quality assurance. What has frustrated me most is the company's response. Rather than acknowledging that the latch and door alignment may be defective, I received what felt like a generic explanation that effectively dismissed my concerns. Waiting a month for a response only to be told that obvious fitment issues are part of the product's "handmade" nature was extremely disappointing. Potential buyers should inspect their unit carefully upon delivery and decide for themselves whether the quality, workmanship and customer support justify the premium price tag.