1 photo
OzTurf

OzTurf

3.0 from 19 reviews · View Statistics
See the Best Gardening & Landscaping in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for OzTurf? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

  • Customer Service
    2.9 (9)
  • Timeliness
    3.1 (8)
  • Job Satisfaction
    2.2 (5)
  • Rates and Fees
    3.4 (8)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Invest1
Invest1Victoria
  • 2 reviews
  • 2 likes

Bad customer service and not reliable for delivery

published
Customer Service
Timeliness
James B
James BSouth East Queensland, QLD
  • 5 reviews
  • 2 likes

Disappointed, wanted to support local manufacturing

published

Selected Ozturf Harmony for around pool area. Was prepared to pay a premium for local manufacture. Quality of product is good but not the best on offer. Used Ozturf's recommended installer. Installation was delayed and then rushed to complete. Have had trouble with crackling under foot. Installer came out to inspect but was in no hurry to take any action. Eventually, I rang Ozturf and spoke to the supervisor.
Unfortunately, they have no one in Brisbane to follow up problems. The issue of crackling still persists.
With the lack of after sale service by both the installer and the company, I would not be recommending Ozturf. Especially if you want the product laid.

Customer Service
Timeliness
Djw
DjwGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 3 likes

Two purchases

published

Excellent product and service. Purchased from them twice now. Laid myself and apart from the weight 8.5m x 3.75m roll (no help due to COVID) was a breeze.

$99 delivery fee possibly my only gripe though.

  • Thumbnail
Customer Service
Timeliness
Gardening & Landscaping

Find out how OzTurf compares to other Gardening & Landscaping

Know better, choose better.

Compare all
Chris
ChrisGreater Melbourne (Outer), VIC

Poor customer service over the phone

published

I called through to ask a few questions about some samples and was spoken to quite poorly. It was almost like the sales person could not be bothered speaking to me about their product. Extremely rude, would not recommend.

Customer Service
Job Satisfaction
Incentivised Review No

Disappointed with results

published

Ordered 5m from 2m wide roll to fit 5 x 2m garden size in my little courtyard so there would be no joins. Must have been last of roll as there is a crease line where it had been folded, much worse than any join line would have been. Spoils the look completely as does not look natural at all.

Incentivised Review No
Cecilia C.
Cecilia C.South East Queensland, QLD

Avoid like COVID 19

published

The worst customer service by Tim the manager. Wayne is very polite. Tim however, is dismissive and did not want to hear my concerns about the poor and slow delivery. I had to chase this up in order to have this arrive at my home. Go somewhere else! they certainly don't care once they have your money.

Customer Service
Timeliness
petal2
petal2South East Queensland, QLD

Fantastic Product

published

We got our grass delivered to the Gold Coast and it came fast and the the product is fantastic. We got Natural and it looks natural. Thanks guys we are very happy.

Customer Service
Timeliness
Hingehead
HingeheadFar North Queensland, QLD
  • 2 reviews

Delivered as promised.

published

No issues with delivery to Cairns, product installed well (on concrete in a catio). Appreciated the sending of a sample box with five types of turf to help us make a choice. I get a medal for being able to install a 3.5 by 4 metre roll on my own (it weighed a lot) so get help if you're doing something around that size or more.

Customer Service
Timeliness
Yoli
YoliSouth East Queensland, QLD
  • Verified

Very satisfied customer-Mirage 40

published

Purchased grass dispatched 15/11, delivered to Gold Coast as promised 22/11. I was hestitant due to reading a bad product review. But I can't fault the grass (mirage40) and customer service. They kept us in the loop. Great price and great product and customer service. I would highly recommend this company. Just make sure you have 2 guys to handle grass or you will be dragging it and it will get damaged. We did get our free delivery.

  • Thumbnail
Customer Service
Timeliness
Gardening & Landscaping

Find out how OzTurf compares to other Gardening & Landscaping

Know better, choose better.

Compare all
Julie P.
Julie P.South East Queensland, QLD

Extremely bad customer service

published
Customer Service
Timeliness
RJG
RJGSouth East Queensland, QLD

Great Product and Great Service

published

I was very skeptical after reading many bad reviews. I called OzTurf and spoke with Wayne who was extremely helpful with product and quote received in 5 min of hanging up the telephone. I mentioned to Wayne I was skeptical due to a few reviews. Wayne explained that yes, every so often they have a roll damaged or a roll not delivered on time. My husband also called and spoke with Wayne who again was very helpful. We were on a strict time restraint and needed the roll within 7 days and spot on was delivered within 7 days with communication via email and text as to the dispatching. We are extremely happy with the product and the service we received. Thank you.

Incentivised Review No
Wayne F.
Wayne F.Hunter Region, NSW

Universal 11, Shamrock 25 (both with holes in them & not 5-7 days but a month for delivery)

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
Incentivised Review No
EJB
EJB
  • 2 reviews
  • 1 like

Great product and great service

published

Initially enquired (6 months ago) when I started my research.
Office sent out samples within a week.
Spoke with Wayne on the phone and he was really helpful (am a novice handyman planning a home project, ).
When time was right spoke with Wayne again who suggested a sketch plan of the area and he helped calculate quantities of grass, nails and sand required.
Arranged to pick up from factory and Wayne had everything ready.
It was our Easter break project and it looks amazing.
We chose Illusion HD and it's worth every cent.
There are a number of videos on youtube showing how to install, and whilst it is a hard couple of days work, the end result is tremendous.
My experience with Ozturf was great and happily have referred other.

Incentivised Review No
swilbs
swilbsSydney Surrounds, NSW
  • 8 reviews
  • 6 likes

Very good product

published

Very good product but the service (particularly delivery) let's them down. I've had several dramas with deliveries being lost, damaged and not showing up when they were supposed to. They have ended up putting things right but you can't get your time back.

Incentivised Review No
Fuming
FumingHunter Region, NSW
  • Verified

Pathetic Customer service

published

Ordered turf 4 weeks ago, still chasing it. After 2 weeks phoned to find out it had been damaged by the forklift driver and sent back, it would take another week to be delivered. Phoned again after 2 weeks to find out why the turf had not been delivered, this time told by courier they can’t find it.
Yes my story is the same as others. Lied to by the sales guy from Ozturf about where my delivery is.
Don’t waste your time with this Company.

Incentivised Review No
Gardening & Landscaping

Find out how OzTurf compares to other Gardening & Landscaping

Know better, choose better.

Compare all

Questions & Answers

Bazza
Bazzaasked

Hi, Is your product Australian made.

No answers
Susan
Susanasked

We have existing wooden decking and are looking at covering it with the synthetic grass
Is the installation the same as for concrete
How effective would it be

1 answer
John B
John B

I am an interested party. I know it has been a few months since your inquiry. I'm wondering if you went ahead with the job and how it went?

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.