Ordered on the basis of 3-5 days delivery based on our postcode from their website
, but alllowed 9 working days to be sure. Started off with an email to tell us it was picked up 3 days after ordering but after another 5 days the tracking was showing nothing. Took two phone calls and several emails to get absolutely nowhere, apart from being told ‘it was something to do with our location’ and that they couldn’t help us. After challenging this I was eventually told, after another couple of days, that I could pick it up (over an hour away). By t...
Great customer service
ordered a package of boxes in a bulk bundle on December 21st. During the course of the delivery from vic to Newcastle nsw I received many emails to update the progress of my order. It arrived well packaged and on December 23rd. I was not expecting delivery until,well after New Years being a busy time of year
Great product, just as described boxes are sturdy and great sizes.
Do not use this company.
They don't reply to emails.
They don't publish a phone number so you cannot speak to someone unless you play detective and learn that the parent company is "Echo Cartons" at the same address.
They promise same day dispatch for orders placed before 12 midday - this didn't happen.
It wasn't dispatched by COB the next day.
When I called they did not return my call as promised.
When I called back the next day they claimed the "consignment was lost" and had to be re-dispatched.
They ended up dispatching 2 days after the original order was placed and only after my digging up a phone number and calling three times.
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