Palace Jewelry Australia

I placed an order for earrings but never received the item. I contacted their customer service multiple times, but received no proper response or resolution. After further investigation, I am now completely convinced this company does not have a real physical presence or legitimate operations. Unfortunately, I was unable to get a refund, and I have lost my money. Please be careful and avoid purchasing from this company.

Actually no star... I paid $139 plus of the stuffs but nothing arrive almost 4 months now...#everybody don't ever ever try to order this palace treasure of Australia they are big scammer...You must return my money you freaking nonsense!!! Show details

WARNING: Scam Company - Palace Jewellery Australia / House of Treasures I am writing this review to warn others about a scam company operating under the names Palace Jewellery Australia and House of Treasures. They claim to be located in Brisbane, Australia, but this is completely false. They use deceptive marketing practices, including showing… Read more

authentic-looking photos of high-quality jewellery on their website and social media, but what you actually receive is cheap plastic junk shipped from China.

I, unfortunately, fell victim to their scam. I purchased six items from this company for my wedding, believing they were genuine gold, silver, and pearl pieces handcrafted in Brisbane, as advertised. What I received was low-quality, mass-produced plastic that looks nothing like the photos. It was devastating—I had chosen these items to be part of my special day, and receiving fake, cheap jewellery has completely shattered my excitement and added unnecessary stress to my wedding preparations.

Deceptive Customer Service

When I contacted them to request a refund, I was met with automated, dismissive responses. Their messages repeatedly claimed that my package had been delivered and suggested I "check my garden or garage" as if I had misplaced it. Even when I clearly pointed out their fraudulent practices and asked direct questions about their false advertising, they ignored my concerns and continued to send the same robotic replies.

Misleading Advertising on Social Media

This company heavily promotes itself through Instagram, Facebook, and email marketing, showcasing beautiful jewellery that appears luxurious and handcrafted. However, these are fake advertisements. What you see is NOT what you get. Please do not be fooled by their polished photos and professional-looking website—it's all part of their scam to lure in unsuspecting customers.

Avoid This Company At All Costs

If you value your time, money, and peace of mind, I strongly urge you to avoid Palace Jewellery Australia / House of Treasures. I wish I had done more research before trusting them with such an important purchase. I am heartbroken that I was scammed, especially when these items were meant to be part of my wedding day.

I am sharing my experience to protect others from falling into the same trap. If you've been scammed by this company, I encourage you to report them to consumer protection agencies and share your story to prevent further victims.

Stay safe and be cautious of online stores making grand promises.

was definitely not silver – advertised as Stirling silver, beautiful design, when it arrived I couldn't see a silver stamp in it , like my other jewellery, wore it for one day , see attached photos , waste of money , wish I could give zero stars