James and Ash
Please give our thanks to everyone at Panorama for the concreting, we are very happy with it! Your consultant Arch convinced us that you knew what was needed for the driveway and paths around our new house and the result is even better than expected.
The concreters were only too ready to answer any of our questions before they started and then showed themselves to be true experts by producing a great looking job.
The guys who came after to cut joints and clean and seal the paving also seemed very professional and thorough.
Thanks again for a top job by everyone.
Really nice job a real enhancement to our home
Waited a while for our slate look concrete surface but the quality of workmanship was definitely worth the wait . Too hot this summer put their programming behind schedule. Really nice job appreciate the feedback for the scheduling of when the job will start. -Redwood Park SA
Don’t get David to do your quote, absolutely hopeless
David was a hopeless sales rep, everything is in the too hard pile unless it’s a newly built house they are doing a driveway for. He should be selling blinds not concrete. He has no idea, very uninterested in his job. Would not recommend
To The Consumer
Customers are just a pesky nuisance to Panorama Concrete Paving
Our job isn't small. It will be a significant expense - something not to be entered into lightly. The lack of info in their quote screamed of a lazy, I-really-can't-be-bothered attitude; it lacked basic details. And it seems that answering even the simplest of questions that arose from such an inadequate quote was a real imposition on their staff. We were promised a response. A whole month later we still had no reply. We nudged. They still couldn't be bothered responding, let alone apologising for the unacceptable delay or their pathetic customer service. If that's what you get before they win the job, imagine the level of customer service after they get their hands on your money. A professional company with less contempt for customers will get our job instead.
Excellent Work. Perfect Job Done
I recently had Panorama Concrete Paving do my driveway and perimeter paths at my new home in Adelaide. I'll be honest, I am hard to please, but Panorama more than rose to the occasion. The whole Company's staff and concreters did outstanding work in a most professional, caring and timely manner. They were quick to quote, as well as schedule my job. Nothing was too much trouble for them. We have the Platinum exposed aggregate at the front and plain coloured at the sides and rear paths. The work done is fantastic. It looks really great. I certainly say to everyone -- Get Panorama Concrete to do your job for you -- forget about the backyarders who never seem to answer their phone.
Concrete paving perfection
I am so pleased with the whole experience of having Panorama Concrete Paving do my paths and patio area for me. The salespeople, office staff and concreter who did the job were always courteous, attentive, listened to me and were quick and very professional in how my job was quoted and done. I have no hesitation in fully recommending Panorama Concrete to anyone looking for top quality work and attention to detail.
Not good enough
Rang on a Tuesday to speak to someone about getting a quote. Was told my message would be passed onto a salesman named [name removed]. 2 days later no one had called me so I phoned again. Was told that 'I have not seen any of our sales people for days". Asked if [name removed] could give me a ring. 24 hour later he rang and we arranged a time 7 days later for him to come to our house to see what we needed and talk through our options. 15 minutes before appointment he sent a text saying he would have to reschedule. No reason given. Had to change our plans to accommodate meeting him and then he cancels 15 minutes before? I replied to his text saying we would find someone else to do our job. He replied "good" Not good enough!!. Can't get over the fact that a receptionist says she hasn't seen a salesman for 2 days. Wouldn't a message be emailed or texted to a salesman who by the very nature of his job is out of the office?
Great attention to detail, great result
Panorama recently installed the exposed aggregate driveway and paths for our new home. We were provided with great advice during the selection process which enabled us to pick a concrete mix and aggregate colour that matches the façade of our new home perfectly. Our job was quite complex because of the steep grade of our driveway and the team showed a lot of care during the site preparation and the concrete pour to get this right. We were also given the opportunity to be on-site with the team while the aggregate was applied, which meant we were able to achieve the exact finish we were after. Panorama showed great attention to detail, and we are very happy with the completed job.
Great Job! Very impressed!!
We were very happy with the work done by Panorama. It was completed quickly, and the workers were very professional and helpful. The colour of our driveway looks really good with our house.
wrong colour and cracking
just a few issues we had with them.when driveway was dug out,panorama went way over boundry and dug too far into neighbours property,which caused issues.contractors were still boxing up as cement truck arrived,so water was added to mix in truck.truck waiting for way too long too pour.so cement went off.we wantf black,we got medium grey,so now cement has to be painted black.we also have alot of cracking.
would i use or recomend them,NO i would not.whole experience was a big dissapointment.a bottle of wine was offered as a appology,i refused.then a tub of black stain was offered which i said yes too,which neva arrived that was months ago.
did we get what we paid for no.
when u order black cement and u get grey,and u have to paint im every couple years to get black.not good enough.
cracked in 24 hrs wrong colour second rate job fobbed off by Panorama management
job cracked with in 24hrs,was continually promised by manager he was trying an epoxy resin to fill cracks this went on for more than 12 mths still no repairs done,other work done at same time had miss matched concrete colours they high pressure cleaned it with acid this resulted in burn marks on concrete,only way to solve problem was to paint concrete,acid went onto new pebble pave and stripped the sealing off,to date they have not come and resealed driveway.Overall a total waste of tens of thousands of $.I would suggest any warranties they give of no cracking etc are not worth the paper they are on ...be carefull ..be very carefull.
Fantastic! Love the job, Highly recommended!
From my initial conversation with Panorama Concrete Paving I felt confident that I had chosen the right company to complete my renovations.
The sales staff were professional and arrived promptly, Michael made the whole process easy to understand and allowed me the opportunity to put in my own input and ideas.
I am very happy with the completed job and would have no hesitation whatsoever using this company in the future or recommending them to family and friends. A job well done!
Appalling Product and Customer Service
It took three attempts for the sales representative to get the quote right. I paid my deposit and waited almost three months before the work began. The specifications provided to the earthworks contractor were incorrect.
The concrete was laid on two separate days. The first portion began to crack before the workers left the site. Reported to owner who stated it was normal. The concrete continued to crack but I was told this was normal. The second portion has also cracked and the owner denies both knowledge and responsibility despite being told on more than one occasion and being provided with photographs. The cracking now covers at least 20% of the surface area.
I tried to obtain the batch sample reports from the supplier Boral for our engineers to examine was refused. The owners have not demonstrated any willingness to resolve the issue and instead immediately resorted to engaging lawyers.
Engineers report states
It was noted on site during the inspection that various exposed concrete paving edges were of a rough, honeycombed appearance. This is a sign that the concrete not adequately compacted by placement, screeding and finishing processes. Adequate ‘working’ of the concrete during placement did not occur to achieve adequate levels of compaction.
The reinforcing mesh in the incorrect position, the strength of the concrete pavement has been reduced significantly. With the mesh being in contact with the surrounding soil rusting of the steel had occurred. The steel reinforcing can be expected to further deteriorate.
The long term durability of the pavements has been compromised. It is the opinion of this office that in order to achieve
external concrete pavements which may be considered as ‘fit for purpose’ with a reasonable life span, the external pavements in question should be replaced
Wrong color originally with transparent sections. Then they painted over it and it bubbled. they had to come back repeatedly. Levels all wrong and so uneven that we can't even put an outdoor table in the area without chocking up one leg by at least 100mm. Customer service and after care is non existent. Once they have your money they don't care. I have told everyone I know not to touch them. Please be warned.
We recently had our driveway installed by Panorama concrete in an exposed aggregate style in ash colour and we couldn't be happier. The job looked great from day one and once sealed looks amazing! Highly recommend this company based on our experience with them. Displays and service are difficult to beat in this industry..
Communication is terrible, took four months and still not happy.
Paid deposit in September 2014. Finally laid in January 2015. Cracked 2 days later. Was told it would be cleaned 2 days after laying, and yet again, there was no communication and no show. I cannot even begin to describe how abysmal their communication and customer service demeanour is, and how stressful and inconvenient the process has been. And its still not finished.
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