ParcelABC

You guys are the worst international transportation company I’ve ever dealt with. It been two months my box is stuck in your warehouse in Poland why??? I was supposed to receive two boxes in 7-10days since January 25th 2026 you messed up everything returned one of my box and sending me something else why??? I contacted your costumers service who… Read more

made me file a bunch of documents and even ask about my identity, made me pay the costume fee which wasn’t mentioned on your site, and for what??? Nothing I still haven’t get my boxes neither my money, and now your costumers service refuse to answer my email why??? If this is not working please send back my box in the country of origin I’ll try another service, I’ve never face to something like this in my life. You guys have cause so much emotional stress to me and your service treat costumers like a trash. And you dare to call yourself international service shame on you. If I could rate you -0 I will.

!!!BEWARE SCAMMERS!!! Consignment ID : HUDE-238897816 LOST (or Stolen) by ParcelABC driver. Zero responsibility, NO Insurance, NO shipping costs refund. Communication ignored. Stay away from this scammers ! Show details

I would give this company 0 stars if I could. I booked a simple parcel delivery from Israel to Australia, and the experience was a nightmare from start to finish: 1. The collection was scheduled between 10 am and 1 pm. By almost 1 pm, nothing had happened. UPS (their chosen partner) confirmed the delivery wasn’t even registered because Parcel… Read more

ABC hadn’t provided the necessary details. When I contacted Parcel ABC, they refused to take responsibility, blamed UPS, and even claimed they couldn’t reach UPS by phone. They also tried to shift the blame onto the sender’s address—an address that had successfully handled deliveries before.

2. Parcel ABC rescheduled the pickup with FedEx. This time the shipment was in FedEx’s system, but not in the 3-hour window I had paid for. Instead, the sender was forced to wait 11 hours.

When FedEx finally sent someone, Parcel ABC had mis-registered the parcel as 1 kg instead of 20 kg. The courier arrived on a small bike and couldn’t collect it. Again, Parcel ABC refused to take responsibility and blamed FedEx. It looks like with Parcel ABC that they never make mistakes—it’s always someone else’s fault.

3. After more back and forth, another pickup was arranged, but the courier showed up unannounced. By sheer luck, the sender happened to be home.

4. Even after the parcel was collected, there were customs declaration issues. These could easily have been avoided had Parcel ABC properly guided me and ensured details were correct before passing them on to FedEx and customs.

5. When I asked for compensation for the stress, wasted time, and repeated failures, they flatly refused.

This company provides zero accountability, zero reliability, and zero customer care. I will never use them again, and I strongly recommend anyone who values peace of mind to avoid Parcel ABC altogether.

Paid £141 (GBP) for a same-day collection. They took my money, never showed up, and never delivered the service. I have endless email exchanges where they kept promising it would be collected, it never was. When I asked to cancel, they told me they’d deduct 25% because I was cancelling, even though they failed to fulfill the order in the first… Read more

place.

Every time I pushed to escalate, the story changed. To this day (over 6 weeks) I’ve had zero refund. Just lies, awful customer service, wasted time, and money down the drain.

This is not a one-off mistake. It’s bad business practice and disgraceful customer service.

DO NOT USE.

I give them one star because you can't give them 0. This company only takes care of collecting the money. After that, the rest is your problem. I sent several moving packages in an international shipment. Due to my availability for work, I was not at the destination when the packages arrived, they almost sent them back. Their solution? That I… Read more

should speak to the transport company

After miraculously avoiding them sending all the packages back, I see that they have arrived damaged (the boxes broken, without the protection I had put on them, all the delicate objects broken...). Since I had insured the packages, I asked for a refund of the value of the damaged objects. Well, I have been waiting for a month for them to give me some news. Tired of it, in the end the one who is managing it is me directly with the transport company.

And the best comes at the end. For them, the process is over (although I'm still waiting for compensation for the damages), but they are demanding an additional price from me since I exceeded the weight (I couldn't do it with a scale so it could be, so far so good). I spoke to them and they told me that we could wait until I received the compensation to make the payment, but now I'm receiving emails from their lawyer threatening me with lists of defaulters. It seems that they don't even talk to each other...

In short, a disgrace. I recommend avoiding doing anything with this "company", which only deals with collecting the shipping.

Lost package and poor service – I have paid for a 3 to 5 day service from Italy to Australia and after 3 months my package has not arrived. I have emailed back and forth for over a month and get only delaying tactics and a refusal to pay the insurance that I have paid. I have contacted Postitaliane and was told that the package was held up in Milan due to an issue with the… Read more

sender, parcel ABC, but they insist that Australia Post must confirm non acceptance. I cannot deal with Postitaliane as the sender is a company and will not deal with me as the consignor. Post italiane tells me to contact the vendor, but I have paid for collection and delivery so I am the sender of the package and paid for insurance as it is a rare and expensive item that I have purchased. The package was collected from the seller and apparently delivered to post italiane and tracking information supplied. However after some time the tracking numbers were deleted by parcel ABC and no follow up action was taken. Do not use this company for any service, you will not get what you paid for.

scammer charging extra fee – I shall read all these review before processing my order with them. All the review that have given 1 star is totally correct. Zero customer service. Book directly to the courier service rather than using them as third party service as they take take fee which is unrealistic fees. All the correspondence is copy paste from the standard T & C that have. Ridiculous Scammer! Don’t use them. Show details

Worst Service Of All – The worst service, never take accountability of the process or outcome. Outrageous! The worst customer service of all times! Show details

Worst Company – This company is a rip off, they was giving me the long round with my package stating that they can't ship my product I told them to cancel and after I told them to cancel they was like oh we can ship your product with another company I was like no I want my order cancel because I don't feel safe with you now, they was like o they will picking your… Read more

package today and you have to pay more for custom and we create a label, I was like I said to cancel my order and now they was like oh we have to charge you $62 for administration. BE AWARE F THIS COMPANY THEY ARE NOT HONEST.

Disgusting and dishonest – If I could give less than one star I would. Deliver a damaged item, approve the claim then come up with a lie despite photographic evidence. Never use this company Show details

Terrible! Worse Company Ever – Boxes were damaged, all items were wet and moulded inside. Over 10 items were also missing. Very unprofessional and extremely disappointed. We had valuable and sentimental items missing. Would not recommend this company. Show details