Terrible customer service
I ordered 2 cosmetic items from paula’s choice 5 days ago, they sent me the track number order right after. But cause of some reasons, the day after they sent me an email to note that my order has been cancelled. Really disappointed about their services. Before i ordered, i sent an email to offer expert, i always receive an response really soon after. But when i emailed back to ask about my refund because they cancelled my order, there is not any more responses from them. Never buy any items again.
The reviewer stated that an incentive was offered for this review
- Online Store
- Verified customer
Great navigation and product
The website was easy to navigate and compare products tailored to specific problems with the skin. The delivery and communication was swift and easy. The product looks good so far and if it does what it says based on the reviews it will be awesome value.
Good online shopping
Paulas choices offers Free shipping most times, impressed with how fast they ship out product. Very impressed, products are packed well also. Will Definitely go shop some more there. :D
Great products. Terrible customer service
What a shame with this company as most of there products are great and reasonably priced but if you ever need to contact customer service your in for a very long tedious process. Because of this it’s left a sour taste with me ever ordering with them again. I’m ok with products not being suited to my skin or even faulty as this happens in retail but only if they offer great service to resolve as this is what ALL consumers will remember, how the company has made it easy to return and how they have resolved quickly and effortlessly. Its worth nothing, they filter website reviews on products.
Avoid. No customer service if there are issues
Gave me travel size but I paid for standard. I brought all products on the basis that we could return if it does not work - The moisturiser completely dries my skin, I contacted them re this and the above twice yet no response.
Pestered and no effective admin response
I purchased a product on 20% special and now I feel harassed by marketing emails -Receiving 2 a day!!! - I've unsubscribed at least 15 times but they keep coming and I rang AU contacts a week ago and asked them to take me off the email list as otherwise I would never use the product again - and still I am getting 2 emails a day!!! I don't care how good this product is- the marketing is aggressive and imposing. "Death by Paula's Choice email inundation!"
- Product Range
- Verified customer
Amazing for adult cystic acne - results within a couple of days!
I have been struggling with very bad adult acne on my cheeks and have had no luck with any products recommended to me in stores. I tried the Paula's Choice Extra Strength Clear range (Extra Strength Anti-Redness Exfoliating Solution With 2% Salicylic Acid, Pore Normalizing Cleanser and Extra Strength Daily Skin Clearing Treatment with 5% Benzoyl Peroxide) and I noticed results within just 2 days. I've been using it for a week now twice a day and my skin is nearly completely clear! I'm so happy with the results and recommend this to anyone struggling with acne
Best Products For 50yo With Acne
I use the Clear range after seeing products advertised Marie Clair. Now my skin is soft feels smooth following the regime the company recommends. It only too 4weeks to change my skin from oily, pimply, blackheads, whiteheads and skin infections to be completely gone. Changed my life I have never had good skin. Easy to Order and not expensive. Get onto it you will not regret it!!!!
- Online Store
- Verified customer
Paula's Choice Skin Perfecting BHA 9 Spot Treatment 9% Salicylic Acid Great for milia.
It helped me in getting rid of my milia. I have been struggling with milia for a few years and tried so many products to get rid of it. Finally the Paula's Choice Skin Perfecting BHA 9 Spot Treatment 9% Salicylic Acid helped me in getting rid of my milia.
Rude and bad customer service, they canceled my order without reasonable reason
I ordered 7 Bha liquid cause was 25 % discount and I could get special kit which If buy over 170 Aud. But they canceled mu order, they mentioned It is not personal purpose, and they pushed me send to them why bought 7 product and how use it . I feel I did the guilty. How do the business with only 7 not 70 quantity. Totally rude and ignore customer. And all canceled.
They told me order again up to 3 at the same time. But big sale and gift promotion finished .. what a silly situation.
The only product that helped control my acne!
Been searching for products for 15 years, since middle school trying everything to control my acne but only Paula's choice works! Been using this for a year now. Very satisfied customer.
Best product EVER
Was put onto this product about a month ago and annoyed that I hadn't known about this earlier! Since using Paula's Choice my skin is so much more smoother, more hydrated. Had no probs with the online ordering and shipping was prompt. Will use this product forever.
Bad customer service
The product is not as good as it advertised and when I rang the customer service, the lady on the phone was very rude, it is not worth my time as there are so many better products out there. I never buy this brand again.
Never had an issue with the online store
I have been using Paula's Choice products for almost 10 years. I have never had an issue with their online store. Delivery is always within two - three business days. I like the quality of the products and I have seen very good results. But I have noticed that it isn't a budget skin care line like it used to be and the prices are slowly creeping up. For example, I used to buy their cleansers but now they are just too expensive so I have sourced cheaper alternatives. I still buy their sunscreen products, toners and serums. They have regul...ar promotions offering free products etc, so I try to order when I can take advantage of this. They also have a 60 day return policy and will accept products that have been used but just haven't worked well for your skin. I have used the returns service a couple of times with no issue. I always use Paypal when ordering.
Do not use their online stores unless you love to throw away cash!
Ordered a product on line from aus and kept getting a message telling me there was something wrong with the credit details. Apparently not! As they took the money from my credit card with no receipt or acknowledgement of order. Tried to email which was returned as unable to get through to their server. Tried ringing aus number message states number no longer available.
My first online complaint ever but if this saves someone else some money then at least there was some point to that donation.
Bad product give me breakout. Irritating my skin. Terrible customer service
Customer service is terrible. I ordered online around 11pm and then I realised I ordered wrong products. I called them the very next morning to change my order. They said they can’t change it once the order and through. She said everything happens quickly and they have so many orders so can’t check one by one. I was like what?! I’m pretty sure they haven’t done anything about the order yet. They simply just don’t care. My order was actually shipped after 3 days. So not right away. About the products, I ordered twice from them. The toner for dry...skin gives me breakout. Then I ordered the toner for combination skin, it irritate my skin so much. And the lotion is terrible too. It flakes with foundation. It makes my skin look uneven and bad because of the lotion. Not going to waste money on them anymore.
Charged me twice then told me it’s up to follow up the banks!!!!!!!!
I was charged twice for 1 transaction and when I raised with customer service, they said ‘it was voided and the bank is holding your money for 5-10 days’. Terrible service!!!!!!! Be careful and check your accounts!!
Long Time Customer
I've been trying to figure out how long I've been using Paula's Choice products for and I believe it's around 17 years (based on the house I was living in when I received my first order). I've always had oily skin prone to breakouts which is really annoying as you're getting older as anti-aging products just make me break out. The hero product for me is the 2% BHA gel. I use it every night and it has reduced my breakouts significantly and improved my skin tone. I don't even feel like I have oily skin now, I just get a gentle glow towards the en...d of the day. I've also used the Clinical 1% Retinol (very good) and Resist Intensive Wrinkle Repair Retinol Serum (better as you can use around eyes) which have both been lovely. The Resist Super Antioxidant Serum is lovely, I've used it so long it has gone through a few different formulations but I still love it.
Couldn't be better! Their skincare actually works! Staples in my vanity unit!
One of very few skincare company manufacturing items that actually work! I can see 'visual effect' on my skin. Price is more than affordable, that's a bonus!
On top of that, their customer service is excellent, representatives know about their products very well thus provide quality customised skincare advice according to each individual's skin condition.
Delivery time is not super-fast but still above average.
I rotate my skincare items, so don't use theirs exclusively, but they are 'my Staple items' in my routine.
Can't live without them! Highly recommended!
Well done, Paula! And Thank you!
Great Results! Effective & Simple Skin Care!
I have been using Paula's Choice skin care for 4 years now, and it is the only skin care brand in my routine! The CLEAR Pore Normalizing Cleanser is a super refreshing gel that cleanses without drying, which is great for my sensitive skin! The BHA Gel is fantastic and has smoothed my skin drastically and makes it feel super smooth! The Benzyl Peroxide treatment has done wonders for healing up any breakouts within a few days, and the Skin Balancing Moisturizers (Day & Night) are great for my oily combo skin, it doesn't dry out my cheeks like oth...er oily/combo moisturizers have done in the past, and they feel super light weight! I swear by this brand, although i have had a few misses (like the cleansing oil - gave me cystic acne) but they are very quick to refund anything that irritates your skin. Never had an issue with customer service!
Questions & Answers
I accidentally chose “auto replenishment” on my last order without using my PC account. Is there still a way to cancel “auto replenishment”?
Hi, what would be your best product to use to clear, dark spots caused by age and sun, and to give a smoother complexion.I am keen to get the benefits through a moisturiser.I am 45 yrs old.Thankyou
I have started using paulas choice acne kit but after every use my skin stings, is that normal?
I did find that happened when I started using the product. After a while the sting does go away, however I did find some products did make some parts of my skin really dry like above my lip and eyelid. I have since used a different Paula's choice product the 'Rehydrating moisture mask' which feels amazing and leaves my face feeling soft.
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