Thank you Hannah and the area manager in that day I came
So I want to start my review regarding the negative comments about the refund and exchange policy. These are classed as consumable products which means that cannot refund or exchange any products that are oils. They should be able to accept an unopened unused diffuser.
Now, my experience in the Chermside location. I was looking for an essential oil that smells like twilight from lush. As lush don't make oils.
Hannah was amazing, extremely helpful and didn't mind all the questions I asked and tried to help match some singular oils together to find the right mixture. I ended up with cosmic which I put on at home to relax and sleep. I will be going back.
Lost a loyal customer.
I bought the replenish night balm. The second ingredient is cera alba (beeswax) which actually feels terrible on the skin. After a week of using it the skin on my face and neck is completely dried out and damaged. Not sure what skin type the balm is formulated for but a nourishing overnight moisturiser for mature skin it ain't.. Over the years I have been a very loyal customer to PP. Buying almost everything for myself and my family from shampoo, moisturisers and deodorants from them. But shoddy products like this expensive "night balm" and these recent price hikes (their deodorants nearly doubled in price after recent repackaging) have totally lost me. Someone who spruiked PP for many years. I'm now sourcing my products elsewhere.
I’m in love with perfect potion
Everything organic smells good on my skin and hair. I’m impressed with everything perfect potion. I will be adding additional products to my skin care to replace another brand later. Products with good value and reasonable prices to keep me healthy. Thank you for looking after me.
- Verified customer
100% would recommend if you want good quality oils
The staff were so helpful and friendly, you don’t feel like you’re bothering them if you take a good amount of time having a look. I’m more that happy with the oils I purchased.
Terrible policy and customer service
Terrible store policy! My boyfriend got me these diffusers pack for Christmas from perfect potion in QVB and he didn’t realize that I am allergic to some of the senses aka tea tree oil. So we went in there trying to refund the unopened products and the SAs refused to give a refund and didn’t offer to do the exchange for a store credit either. All they said was it’s a store policy. I have been to many stores around the world and many of them inform their customers when purchasing that there’s no refund or exchange but this is not the horrible pa...rt. The most horrible part was that the SAs pretty much told me that I had to open one of the products that contains tea tree oil which I am allergic to and put it on myself and see if I get allergic reaction so then I can go back to the store and show them my rashes to get the store refund wow. I even repeated that to the SAs and with their straight face....they said “yes unfortunately it’s a store policy”
First timer to perfect potion
Walking into the Melbourne central store feeling like a product change . In my 30s and feeling a bit glum ! Decided to start with the cleanser then I was hooked .
Have the whole range now and feeling super fresh and hydrated , and so easy to use .
Also I love the fact that you get a discount when purchasing a certain number of products .
I purchased an aromatherapy diffuser which the salesperson wrapped as a gift. Less than half an hour later I returned to the store as I discovered that the person I had purchased for already had a diffuser. I asked to exchange the diffuser for oils and was told there was no refund for health and safety reasons! The diffuser was still wrapped! I will not be shopping at Perfect Potion again given such a rigid application of the no refund policy. I fail to see what healthy and safety issues could apply in this case.
Always friendly. Great products.
I've shopped at Perfect Potion for years and the West End staff are always so welcoming and helpful. The integrity and ethos of this company (they sponsor the Festival of Tibet, have products made by Palestinian communities and support the Koala Foundatio ) along with their exceptional products and service keep me coming back. I have sensitive skin and use their tinted moisturiser everyday. I also love their double cream body moisturiser and rose hand cream. I use their breathing space room spray, lavender spray and breathe easy oil in the humidifier for my son. They have a range of great gift packs also, including mum and bubs gift packs. Some of their products can be expensive but you get quality natural and organic ingredients.
Active Massage Oil
My partner and I love this product. It spreads nicely and if you are generous at the beginning you don't have to re-apply. 100ml bottle has been great for my 4 weeks of travel.
There is only one bad thing, my Partner is asking for a massage from me every day. Can you sell this product with a professional masseuse please! Hahahaha
Thanks for making us happy Sal
I bought items for my daughter from the carindale store I found all the staff to be very friendly especially the manager she served me a very lovely lady and professional thank you for being so helpful is very happy with the items that I purchased for her as a Christmas present great store keep up the good work great store keep up the good work
- Verified customer
Terrible, unfriendly staff
I was unaware that products couldn’t be exchanged or refunded. Staff was great yesterday. I changed my mind because wasn’t a good present for an allergic person.
Today i went back and the staff was unfriendly when I wanted my refund. Unable to help and inexperienced to do it on the system. Midi the sales woman ask my to talk to the head offices so they may help here
- Verified customer
Go else where
After searching online and thinking this store would look after me. I was deeply surprised to find that the staff were not friendly and did not want to assist or help. I was bitterly disappointed after spending 200 dollars of my hard earned cash to not be treated somewhat better. I will never buy here again and will tell every single friend of mine to never purchase here. This company quite simply does not care.
Aromatherapy MASSAGE and facial using Perfect Potion natural organic oils and cremes at the PP Bondi
If you are after a total mind, body, spirit self-care indulgence to revive, rejuvenate or simply re-focus on your health and wellbeing you must try an aromatherapy massage with Masayo the professional therapist at the Bondi Treatment Room. Every minute was a total joy of scent and steam infusions ,using quality oils and warm woody environment. It offes an ultra luxurious setting using high-quality luxury products, towels and brushes direct to the face and body. The spa room is immaculate, hygienic and professional. I was lifted to another...dimension by the exquisite quality of ylang ylang oils and massage techniques of the professional masseuse. They offered relaxational music, warm herbal PP chakra tea before the massage and advice on different needs that came up during the discussions on health and wellbeing. I think every woman deserves a treat like this. It was the best massage i have ever had in Australia xx Thank you Perfect Potion and Masayo.
Beautiful gentle products - in LOVE!
Perfect potion are a beautiful range of natural aromatherapy products, which have helped me create a more natural approach to my skin, hair and beauty care. I am especially I love with the lavender pillow spray and the Eros decoderant. Thank you for my lovely products!
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Questions & Answers
Can you use different brand oils in a perfect potions diffuser?
Are the essential oils safe for pregnant women?
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