Perri Cutten

Customer Care as it should be – The lining of my Perri Cutten coat had started to 'shred' in several places. The exterior of the coat was fine; the garment was only a couple of years old and had been worn as a 'best' coat several times a week during the winter months. Following the advice from a saleslady of Perri Cutten David Jones, I took the coat in to show the Manager who took photos of the badly damaged lining to send to her bosses. Two week later, I had heard nothing, so I contacted the Manager. It sounded like very little had been done to address my concerns. Another two weeks later, again having heard nothing, I phoned the store. The Manager was not available, but there was a sales assistant who offered to help. I told her about my problem coat. Within one hour, the sales assistant phoned me to say that Head Office had offered to replace my unwearable coat. Two days later, I was able to collect my new coat from Perri Cutten David Jones. The sales assistant - based in Perri Cutten Manuka and 'helping out' in Perri Cutten David Jones - had quickly found a positive outcome to a problem that had been unresolved for a whole month. Her pro-active approach, which resulted in a high degree of customer satisfaction, is to be commended.