Pet City
2.1
11 reviews
PositivevsNegative
18% · 28 · 73%
Return Claim MadeYes (0) · No (10)
Product Quality
2.9 (8)
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Reviews
ray m South West, WA 6 posts
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Pet city ain't pet friendly
Disgraceful and obviously don't care about animal welfare COCKBURN/JANDAKOT W.A store prime 100 pea &algae dog roll out of date 2months past best before date and staff couldn't care Show detailssharon Perth, WA 3 posts
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3 staff at service counter
Made to stand and wait with 3 staff at service desk, phone ringing was totally ignored.No other customers in the shop.
Mandurah . such poor service. Show details
Product Quality
Debbie Perth, WA 3 posts
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Great customer service Cockburn
I came and spoke with Georgia back in February .I have a chihuahua who is a very fussy eater. She suggested several things, But I took the royal canine chihuahua biscuits which she informed me had a money back guarantee
These worked fabulous!!!!!!!!!!!!!!
Thanks Georgia for taking the time to help me as I’ve bought so many other biscuits that didn’t help in the past. It’s great to see my little dog eating. Your a lifesaver ⭐️
Will definitely come here for help and pet products in the future . Show details
Richard Perth, WA 4 posts
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What a disgrace
I don't know how this place is still running? Really bad customer service & the way they keep the animals is shameful. Lazy comes to mind & suggest going elsewhere Show detailsProduct Quality
John C Perth, WA 4 posts
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Senior unfriendly
My mother (90yo) had just paid at the till for 2 items, I noticed 1 of the items she had was a bag of glass rocks, I told her she must of had at least 20 unopened bags of glass rocks at home, so I asked the cashier, if my mother could get a refund on this item, as she had a bucket load (unopened) of the same items at home.I was so amazed to hear "No refund" and I started to go off the deep end, so the other employee stepped in to calm things down, and said they would give a store credit, as my mother lived over 50Km's away from the store, it ... Read more
wasn't much use, I can not believe you cant get a refund, after not even leaving the counter/cashier. I know I will never be back to Pet City Rockingham and I will be telling my friends how they treat Senior Citizens.K of Brisbane South East Queensland, QLD 2 posts
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No customer service at al
If you are visiting this store for a customer service experience, then don’t! Online experience reflects in store experience too Show detailsProduct Quality
wa1ker123 South East Queensland, QLD 4 posts
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Pet City's Chicken Feed is Amazing
I have 3 chickens and they live quite a lavish life. They are quite picky with what they like to eat and I will regularly switch out brands to find something ideal. After visiting Pet City, I tried their home brand "Candy Crush" and the girls absolutely love it! So do I actually, they have never produced so well before.If you want to increase the health of your chickens and make them lay more, I would definitely recommend picking up some of their candy crush as a treat for your chickens! Show details
ajay South East Queensland, QLD 6 posts
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Terrible customer service
Great selection of bird toys as long as you never have a problem because the customer service is non-existent, they will not help you in any way and may actually just be rude. Show detailswendyschmidt Perth, WA 3 posts
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Live Fish
Have bought some fish from this shop before. They are Ok. They probably need to do more maintenance on their tanks and their fish are a bit expensive. probably wouldnt recommend them for fish. They do seem to have tanks with dead fish in them. Show detailsRosemary Mc Peel, WA 31 posts
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Not Good Enough
I ordered a ceramic cat bowl that was listed as 15cm's. I was expecting a small rounded cat bowl. When I got it was shocked by how small it was, tiny like the size of a soap dish. I measured it and it was actually 13.5cm's diameter horizontally across and 10cms vertically from top to bottom, so it was tiny oblong shape, not round like the image showed. Would not have been a problem if the size of it was correctly listed. At least it was shipped and well packaged and arrived intact. Wont buy from them again, will use it as a dish for dips.Upda... Read more
te: When I first purchased this bowl the only information listed was that it was 15cm's, then after posting my review, they added all the complete correct measurements to the listed product. It's good that they try and provide more information and correct things. But should've had much more information in the first place. I just assumed it was a ok size of what I was after like 13cm's all around.AndyM Brisbane 10 posts
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Pet City VIP Club really not worth it
We have been going to Pet city for a number of years. We paid $25 per year for VIP members which gives us discounts of 15%. The problem is that we just purchased NexGard Spectra 6 pack for 30.1-60kg Dogs for $133.05 which included a discount of $23.45 making the original price $156.50. I checked on-line and found the same product for $112.48 on Pet Circle, $108.99 on Vet Supply.com.au both with free shipping and I dont have to pay $25 per year. In addition to this Pet City have the RRP at $156.50 but everyone else has it at $144.99.I have ... Read more
also found their dog food to be inconsistent in pricing. The last 3 times I purchased Royal Canin it was cheaper twice at Petbarn and Petbarn price matched the other time. The service at the shop is fairly good but unfortunately it is let down by its pricing policies.The Vet ShedBarney BedThe BrooklynPupnapsAquatic Supplies AustraliaPetstockPet ChemistMy Pet WarehouseVetsupply.com.auCity FarmersBudget Pet ProductsSash BedsPawezyOlly's BoxPetbarn
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Contacted prime 100 who showed concern over stores attitude and stock dating policy and stated they where going to contact store to clear stock