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Petbarn Pet Insurance

Petbarn Pet Insurance

Essential, Ultimate, Saver Plus (See All)
2.7 from 10 reviews · View Statistics
Listing monitored by Petbarn

Reviews

2.7
10 reviews
5
(4)
4
(0)
3
(0)
2
(1)
1
(5)
  • Value for Money
    2.5 (4)
  • Transparency
    2.0 (5)
  • Customer Service
    1.6 (5)
  • Claim Resolution Time
    • 1-2 weeks (1)
    • 1-2 months (1)
    • 3+ months (1)
  • Claim ApprovedYes (0) · No (2)
Previous
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Jacqueline
JacquelineSydney, NSW
  • 20 reviews
  • 6 likes

Disappointing

published

I've had a policy for almost 2 years but have never been able to make a claim and they often ignore my contact. I started finally being able to process my first claim a month ago but they ask for additional documents which I reply to and they pretend they never receive and so the circle goes round and round. Tried calling the hotline but the system hangs up on me before I can reach a human. I've asked asked cancel the policy several times if they won't help me me claims, but they won't cancel the policy either. Next stop ombudsman I guess. Disgusting experience. Bunch of crooks.

Value for Money
1/5
Transparency
1/5
Petbarn
Meagan P.PetbarnSend a private message
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SMc
SMcSouth East Queensland, QLD
  • 14 reviews
  • 6 likes

DO NOT USE!!! THEIVING MONGRELS

published
Value for Money
1/5
Transparency
1/5
Petbarn
PetbarnPetbarnSend a private message
SMc
SMc

I have already spoken to a manager. It was she who advised the 19% increase was 'within the increase limits'.
You should be ashamed of yourselves!

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Jayde F.
Jayde F.Greater Melbourne (Inner), VIC
  • 2 reviews

Stay away - Awful customer service and do not pay claims

published

We lodged a simple claim which took 1 month and 3 follow up calls to get resolved after I've paid premiums for 2 years without a single claim - I was repetitively told that the vet hadn't sent through the details when they had. They use an international call centre who has no idea what they are talking about. My claim wasn't paid as they split out the general visit with the specific biopsy and changed me double excess.
I'm currently trying to cancel and have been on hold for 20 minutes. Awful awful customer service and don't payout.
Look elsewhere.

Value for Money
3/5
Transparency
2/5
Petbarn
PetbarnPetbarnSend a private message
Jayde F.
Jayde F.

Just to confirm Petbarns awful customer service - I sent them an email straight after I received the above comment and still haven't heard anything back. Beyond disappointing.

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Denise
DeniseSydney, NSW
  • 2 reviews

Terrible, still waiting for payment.

published

Absolutely terrible, still waiting nearly a month later for reimbursement for a straight forward claim, every excuse under the sun, shocking customer service, blaming the vets for not forwarding documents that I have already supplied with claim. Continue giving me the run around and still not paid.

Transparency
1/5
Customer Service
1/5
Petbarn
PetbarnPetbarnSend a private message
Denise
Denise

I have sent 2 emails and called twice, both times I was told someone would return my call but no call back which is why I have written this review.

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Julia
Julia
  • 4 reviews

Really Happy

published

I only purchased pet insurance from Petbarn In December last year and they have been excellent. We have claimed several times and the process of claiming was easy and everything we claimed was covered. Highly recommend!

Value for Money
5/5
Transparency
5/5
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ShelleyB
ShelleyB
  • 2 reviews

Very pleased

published

I just wanted to leave positive feedback regarding our Petbarn pet insurance. After my dog needed intensive veterinary care I'm so relieved that Petbarn actually did what our policy said they would do. When signing up for pet insurance you never know if it is going to be legitimate or if you're going to get stooged. I'm so relieved to say that claiming was a straightforward and smooth process and the response from Petbarn was really quick. This helped to alleviate some of the stress that arises when a pet is unwell. Thus I highly recommend Petbarn pet insurance based on our positive experiences.

Incentivised Review No
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Madelaine S
Madelaine SSouth East Queensland, QLD
  • 4 reviews
  • 5 likes

Love Petbarn Insurance

published

I received a booklet of discounts from them, easy claims process. Never regretted switching from a previous pet insurance to Petbarn. Kudos team!

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Jacquie
JacquieSydney, NSW
  • 2 reviews

Best Customer service experience from the manager Sue in Caringbah

published

Today I phoned the store to get some advise on my puppy and Sue was amazing. She spent time to explain about different foods to suit my puppy and had great product knowledge. Thank you so much Sue for your advise. I highly recommend Petbarn in Caringbah.

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Helen
Helen
  • 2 reviews

Don't pay out...

published

Company make it impossible to make a claim so don't waste your money on the policy. Demand all sorts of difficult to obtain documents to make a simple claim in the hope that you will give up on the claim.

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G.Y. Land
G.Y. LandGarran 2605, ACT
  • 89 reviews
  • 94 likes

Petbarn Insurance or Nothing?

published
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Petbarn Pet Insurance

Details

Compare all 3 Petbarn Pet Insurance
CategoryPet InsurancePet InsurancePet Insurance
UnderwriterHollardHollardHollard
Annual Benefit Limit$10,000$15,000$20,000
Amount of Vet Bill Covered Up to 50%Up to 80%Up to 80%
Minimum Pet Age 8 weeks8 weeks8 weeks
Accidental Injury Cover IncludedIncludedIncluded
Illness CoverIncludedIncludedIncluded
Routine Care CoverNot IncludedOptional ExtraOptional Extra
Tick Paralysis$1,000$1,200$1,500
Emergency Boarding Fees$500$1,000$1,200
Lifetime Cover IncludedIncludedIncluded
Consultation Fees$300$300$300
Cruciate Ligament Conditions$2,600$2,600$2,600
Waiting Period for Illness 30 Days30 Days30 Days
Compare all 3 Petbarn Pet Insurance
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