Stay away - Awful customer service and do not pay claims
We lodged a simple claim which took 1 month and 3 follow up calls to get resolved after I've paid premiums for 2 years without a single claim - I was repetitively told that the vet hadn't sent through the details when they had. They use an international call centre who has no idea what they are talking about. My claim wasn't paid as they split out the general visit with the specific biopsy and changed me double excess.
I'm currently trying to cancel and have been on hold for 20 minutes. Awful awful customer service and don't payout.
Terrible, still waiting for payment.
Absolutely terrible, still waiting nearly a month later for reimbursement for a straight forward claim, every excuse under the sun, shocking customer service, blaming the vets for not forwarding documents that I have already supplied with claim. Continue giving me the run around and still not paid.
I only purchased pet insurance from Petbarn In December last year and they have been excellent. We have claimed several times and the process of claiming was easy and everything we claimed was covered. Highly recommend!
I just wanted to leave positive feedback regarding our Petbarn pet insurance. After my dog needed intensive veterinary care I'm so relieved that Petbarn actually did what our policy said they would do. When signing up for pet insurance you never know if it is going to be legitimate or if you're going to get stooged. I'm so relieved to say that claiming was a straightforward and smooth process and the response from Petbarn was really quick. This helped to alleviate some of the stress that arises when a pet is unwell. Thus I highly recommend Petbarn pet insurance based on our positive experiences.
- Verified customer
Petbarn Insurance or Nothing?
During the last week, I insured my dog, a Persian Tazi, with Petbarn Insurance. The main reason for this was that I followed Petbarn as I am a customer and purchase pet supplies in the shops at Petbarn. I also had another dog insured with them as to their promotion.
Buying insurance with Petbarn for my new dog I was offered a $50 credit that could be used at Petbarn shops. I agreed to the policy. However, when I purchased this week items in the Petbarn shop at Woden in the ACT I was told that there was no credit of $50 raised on my account. ...
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