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Jayde F.Greater Melbourne (Inner), VIC
Stay away - Awful customer service and do not pay claims
We lodged a simple claim which took 1 month and 3 follow up calls to get resolved after I've paid premiums for 2 years without a single claim - I was repetitively told that the vet hadn't sent through the details when they had. They use an international call centre who has no idea what they are talking about. My claim wasn't paid as they split out the general visit with the specific biopsy and changed me double excess.
I'm currently trying to cancel and have been on hold for 20 minutes. Awful awful customer service and don't payout.
Look elsewhere.
2 comments
Just to confirm Petbarns awful customer service - I sent them an email straight after I received the above comment and still haven't heard anything back. Beyond disappointing.
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TerribleSydney, NSW
Terrible, still waiting for payment.
Absolutely terrible, still waiting nearly a month later for reimbursement for a straight forward claim, every excuse under the sun, shocking customer service, blaming the vets for not forwarding documents that I have already supplied with claim. Continue giving me the run around and still not paid.
2 comments
PetbarnPetbarn
Hi,
Thank you for taking the time to provide us with your feedback.... Read more
We would like to escalate this for you as we do take these takes of feedback very seriously. Would you mind contacting our Customer Service team and they will assist you on 1300 618 412 or petbarn@petsure.com.au The Petbarn TeamI have sent 2 emails and called twice, both times I was told someone would return my call but no call back which is why I have written this review.
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I only purchased pet insurance from Petbarn In December last year and they have been excellent. We have claimed several times and the process of claiming was easy and everything we claimed was covered. Highly recommend!
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Very pleased
I just wanted to leave positive feedback regarding our Petbarn pet insurance. After my dog needed intensive veterinary care I'm so relieved that Petbarn actually did what our policy said they would do. When signing up for pet insurance you never know if it is going to be legitimate or if you're going to get stooged. I'm so relieved to say that claiming was a straightforward and smooth process and the response from Petbarn was really quick. This helped to alleviate some of the stress that arises when a pet is unwell. Thus I highly recommend Petbarn pet insurance based on our positive experiences.
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Madelaine SSouth East Queensland, QLD
- 3 reviews
- 5 likes
Love Petbarn Insurance
I received a booklet of discounts from them, easy claims process. Never regretted switching from a previous pet insurance to Petbarn. Kudos team!
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Helen
- 2 reviews
Don't pay out...
Company make it impossible to make a claim so don't waste your money on the policy. Demand all sorts of difficult to obtain documents to make a simple claim in the hope that you will give up on the claim.
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Blue CowGarran 2605, ACT
- 71 reviews
- 3 likes
- Verified customer
Petbarn Insurance or Nothing?
During the last week, I insured my dog, a Persian Tazi, with Petbarn Insurance. The main reason for this was that I followed Petbarn as I am a customer and purchase pet supplies in the shops at Petbarn. I also had another dog insured with them as to their promotion.
Buying insurance with Petbarn for my new dog I was offered a $50 credit that could be used at Petbarn shops. I agreed to the policy. However, when I purchased this week items in the Petbarn shop at Woden in the ACT I was told that there was no credit of $50 raised on my account. ...Read more
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PetbarnPetbarn
Hi Jayde,
Thank you for your feedback and bringing this to our attention. I am sorry that you have has this experience with our insurance department. We take feedback like this very seriously and wou... Read more
ld like the opportunity to discuss this with you further. If you could please email this to us at petbarn@petsure.com.au along with your contact details I can have a manager get in contact with you.