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Petbarn Pet Insurance

Reviews

(3)
(0)
(0)
(1)
(3)
  • Value for Money
    4.0 (2)
  • Transparency
    2.7 (3)
  • Customer Service
    2.0 (3)


Jayde F.

Jayde F.Greater Melbourne (Inner), VIC

Stay away - Awful customer service and do not pay claims

published

We lodged a simple claim which took 1 month and 3 follow up calls to get resolved after I've paid premiums for 2 years without a single claim - I was repetitively told that the vet hadn't sent through the details when they had. They use an international call centre who has no idea what they are talking about. My claim wasn't paid as they split out the general visit with the specific biopsy and changed me double excess.
I'm currently trying to cancel and have been on hold for 20 minutes. Awful awful customer service and don't payout.
Look elsewhere.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateNovember 2019
Claim ApprovedNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
2 comments
Petbarn
PetbarnPetbarn
Jayde F.
Jayde F.

Just to confirm Petbarns awful customer service - I sent them an email straight after I received the above comment and still haven't heard anything back. Beyond disappointing.


Terrible

TerribleSydney, NSW

Terrible, still waiting for payment.

published

Absolutely terrible, still waiting nearly a month later for reimbursement for a straight forward claim, every excuse under the sun, shocking customer service, blaming the vets for not forwarding documents that I have already supplied with claim. Continue giving me the run around and still not paid.

Transparency
Customer Service
Claim MadeYes
Claim DateDecember 2019
Number of Pets2 pets
Pet Type(s) InsuredCat and Dog
See all answers
2 comments
Petbarn
PetbarnPetbarn
Terrible
Terrible

I have sent 2 emails and called twice, both times I was told someone would return my call but no call back which is why I have written this review.

Julia

Julia

  • 2 reviews

Really Happy

published

I only purchased pet insurance from Petbarn In December last year and they have been excellent. We have claimed several times and the process of claiming was easy and everything we claimed was covered. Highly recommend!

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Number of Pets1 pets
See all answers

Very pleased

published

I just wanted to leave positive feedback regarding our Petbarn pet insurance. After my dog needed intensive veterinary care I'm so relieved that Petbarn actually did what our policy said they would do. When signing up for pet insurance you never know if it is going to be legitimate or if you're going to get stooged. I'm so relieved to say that claiming was a straightforward and smooth process and the response from Petbarn was really quick. This helped to alleviate some of the stress that arises when a pet is unwell. Thus I highly recommend Petbarn pet insurance based on our positive experiences.


Madelaine S

Madelaine SSouth East Queensland, QLD

  • 3 reviews
  • 5 likes

Love Petbarn Insurance

published

I received a booklet of discounts from them, easy claims process. Never regretted switching from a previous pet insurance to Petbarn. Kudos team!


Helen

Helen

  • 2 reviews

Don't pay out...

published

Company make it impossible to make a claim so don't waste your money on the policy. Demand all sorts of difficult to obtain documents to make a simple claim in the hope that you will give up on the claim.


Blue Cow

Blue CowGarran 2605, ACT

  • 71 reviews
  • 3 likes
  • Verified customer

Petbarn Insurance or Nothing?

published

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