Fetch Pet

After 2 years of being with Fetch I've just now needed to use them and I'm so grateful for them. They made the process easy, quick and simple. They were so helpful the entire time. No long waiting times and the chat function is so convenient. The pre-approval really eased any concerns and their 100% back option which I'm covered for has been… Read more

amazing. It was well worth the small weekly amount to be covered for our boy. The cover and the team at Fetch really took the money worry out of the already stressful situation. It was amazing to be able to confidently sit in the vet and agree to what needed doing, and ASAP, without the stress of the bill. We all know how quickly they rack up for each individual aspect of a treatment. If there's one thing you do for your pet, let it be insurance. The prayer is always that you never use it. But for the price of a drink and a snack eaxh week, it's the peace of mind you and your pup deserves. Thanks Fetch <3

Recently our Staffy Caspian needed surgery, xrays and extra hospitalisation due to knee and cruciate ligament issues on the right back leg. Not only was our local vet just PAWSOME but so was FETCH. Brooke the consultant I spoke with often online was fantastic at offering information, updates and concern for our boy. Our rebates were also paid, for… Read more

which I am truly grateful. Brooke was also able to discuss directly with our vet's admin team to ensure a complete story could be ascertained so payment could be made promptly. I thank the Fetch team for the support they offered. The journey has been tricky but now heading in the right direction. Once Fetch and our vet can do the gap only payment from us, all will be perfect...but have to say another Pawsome from us.

Adrienne & John

The phpto below is a happy pup feeling better

Every single customer service representative we came into contact with over the last 2 1/2 years have been nothing short of excellence. Truly are remarkable, thought and caring Couldn’t recommend any more Thank you so much

Really good customer service. They don’t let you with no answer. Always someone pick up the chat to help you out. Coco is well covered with Fetch. Show reply

Fetch has been amazing! Super easy app, quick responses in the chat, fast claims, and they even sent Cooper a toy during chemo. I've never had this level of support and care from a pet insurer. They treat you like a human not just a policy. Best decision I made was going with fetch! Show reply

I’d give more than 5 stars if I could. The team at Fetch (in particular Emily) have made the process of my dog being diagnosed with diabetes immeasurably easier. The team are empathetic, patient, and have put a smile on my face on days I’ve been overwhelmed and incredibly upset. I am so relieved I switched to Fetch last year, as they have helped… Read more ·  1

me and my dog’s life so much now that he requires a lot of extra medical care and love. Their customer service is unmatched!

I absolutely recommend Fetch insurance cover for my little dog. Easy to use app and fast response. Show reply

I can not fault our very first experience with Fetch. Our dog was hit by a car & we were completely beside ourselves, had never been through anything like this nor needed Fetch for anything up until now but they were brilliant & went over & above helping us through this traumatic time & even checking in how our little puppy was going. Highly recommend & very grateful for them taking over when we were not thinking straight. Show reply

I cannot state how happy I am with Fetch and the service and communication. Highly recommend. When little Henry got sick and nearly didn't make it , knowing we could afford his treatment was priceless. Show 2 replies

I’ve had my two cats get sick one after the other and it was such a relief not having to worry about my pet insurance on top of it. Fetch was responsive and very easy to deal with. It really felt they had my back. From the bottom of my heart, thank you Fetch team! Show reply

I’ve had such a positive experience with Fetch, especially with Darci. My dog needed surgery to remove an eyelid mass, and naturally I was already worried about the procedure. Darci was incredibly helpful throughout the whole process. She kept me updated, followed up with the vet clinic, and even called them directly to help get FetchPay set up… Read more ·  1

before the surgery.

Everything was explained clearly and I always knew what was happening next. Once the clinic was set up with FetchPay, the claim was assessed quickly and Fetch could pay the clinic directly, which meant I didn’t have to pay the full treatment cost upfront and wait to be reimbursed.

Juniper’s treatment came to $2,146.73 and Fetch covered $1,717.38, exactly in line with my 80% cover.

Insurance is something you hope you never need to use, but when you actually do, this is the kind of service you want. Having someone actively help instead of just telling me what forms to fill out made a stressful day so much easier.

Thank you Darci and the Fetch team for looking after Juniper and making the whole process so smooth. Really appreciate it. ❤️

Fetch have been amazing with help for my little frenchie, from the small stuff to bigger surgeries I have found them so easy and helpful to deal with. My claims are processed quickly without any hassle. Would absolutely recommend this pet insurance. Emily from Fetch has been an angel, responding and helping out with all my questions. Show reply

What incredible customer service the Fetch team provide! I took out cover the week we got our beautiful puppy and didn't think we'd ever need to use it, but was good to have it there in case of emergency. Little did I know 10 months later he would get allergies and the treatment costs would add up quickly. Being able to communicate through the app… Read more ·  1

with real people, upload documents and have them contact the vet for the info needed, super super fast refund costs, I can't recommend them highly enough!!!

I have been nothing but impressed with Fetch! Payments are made within the 48 hours even over a weekend. The little message of hoping he is ok when contacted to confirm coverage is a nice touch as well. Our boy has started a journey for focal epilepsy and knowing he is 100% covered is an enormous relief. Thank you Fetch, I highly recommend you :) Show reply

Great service all my questions were answered, I'm very pleased with the results, my cat Masie is happy as well Show reply

Great service and my video shows more details...including a hilarious view of me...looking like something only my dog would love. Show reply

Fantastic claims experience I’ve been really impressed with Fetch Pet Insurance. My vet sent through the invoice for my dog’s treatment and within about 15 minutes the claim had been processed, Fetch had paid their portion and I had paid the gap.… Read more ·  1

Everything was completely sorted.

The whole process was incredibly quick and easy, with no chasing people up or waiting around wondering what was happening. When you’re dealing with a pet that needs veterinary treatment, the last thing you want is extra stress over insurance.

I’ve had a very positive experience with Fetch and their claims process and would happily recommend them. Excellent service.

I reckon that’s a proper five-star review — especially considering you didn’t even have to pay the whole vet bill upfront and then wait to be reimbursed. That’s the bit pet insurance companies should make easy.

My partner recommended Fetch to me years ago, mentioning Fetch has been easy to use, quick/easy to claim, and cute in UI design, for the dog. Finally I am staring with Fetch, and it is the first insurance company that I’ve dealt with, which, in the communication, never sounded like an insurance company. Fetch’s staff members show care, they… Read more ·  1

might have been sending some words or sentences that were still from a script, but they feel like a human being team who cares about my pet and me.

I’m a new member and I’m already very happy choosing Fetch for my third cat. Fetch has the option to skip the waiting period, and after uploading some required pics and vids, we just skipped the waiting period for the cat, before the policy even started! I’m in the process of transferring my other cat to Fetch from another company that just belongs to a huge “umbrella insurance company.”

The only thing is that Fetch doesn’t start new policies for pets over 10 years of age, and I’ll have to leave my 16-year-old happy and still healthy cat with another company for now.