523 reviews
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Fetch are extremely informative and their communication is excellent always keeping me in the loop. With the cover thay I have and the low monthly payments I never have to worry. The app is also so easy to use. Show details
Honestly the best and most caring insurance company. All the girls at fetch have made all the claims so easy and have checked in to see how both Morty and I are going post op. Show details
Fetch Pet has been fantastic helping us through a very difficult time with our Boston Terrier suffering a very rare immune disorder. Their claims team have been quick efficient and very fair through the whole process. I have referred and recommended Fetch Pet to multiple friends and couldn't be happier. Thank you Fetch! Show details
Reviews with attachments
I honestly cannot be more grateful for Fetch Insurance. My dog had a bladder blockage and was on the brink of death. The surgery he required cost $17,200 all up and I didn’t have to ask myself the scary question of it I can afford this or not. I knew that I was supported by Fetch. The first part of the claim I put in was paid into my account… Read more
within 2 hours of me submitting it. The second took 2 days. I love how effectively it all works: the app, the customer service, and the compassion that they show. I have recommended this company to everyone I know. 20/10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
We are very grateful to have insurance with Fetch. Our little Italian greyhound broke her arm and the process of submission to approval for our claim was quick (a couple days) and simple. We did it all in app - and it made a very stressful situation a little easier to deal with. The customer support is excellent. Our experience has been great and I would recommend if it suits your needs! Show details
The process was very easy. Empathy, kindness and great service came through in the messages. Everything was quick and I was able to mark off my to-do list and move forward into my day. Thank you, Fetch. Show details
I can say that Fetch are life savers. They were there when we needed them, and we had only joined 3 months prior. We experienced every daschy owners nightmare, IVDD!!! We were in Singapore and got in touch with Fetch through their chat app and just amazing, they were there when we needed them, and they are still there now during our girls… Read more
recovery. I HIGHLY recommend Fetch, just amazing group of people. Once everything was done and we got her home, I lodged the claim, Fetch got straight onto it, they had processed the claim and money was in our bank 4 days later. To us, they are superstars
Excellent, responsive service. Everyone that you deal with at Fetch Pet is extremely professional, polite and knowledgeable. A brilliant organisation to deal with. Thanks Fetch Pet Show details
Very efficient. Went the vet for my border Collie limping issue. Uploaded the claim on Sunday. Email received Monday, telling me the claim has been finalised. Waiting for the 90% refund to be deposited in our bank account. Show details
Fetch whole team makes you feel like your fur babies is there own fur baby. They make what can be a stressful time feel not so stressed. They always are very quick at replying to any messages in the app and will always try there best to help out. Just be honest and open to them and they will be with you every step of the way. Would highly recommend them to anyone. Thank you fetch family Show details · 1
Signing up to Fetch Pet Insurance for my cat Lilah was super easy and straightforward. The process was simple to follow, the information was clear, and I didn’t feel overwhelmed trying to understand what was included. It only took a few minutes to get everything sorted, which made the whole experience feel really smooth. It gave me peace of mind knowing Lilah is covered without having to jump through a million hoops to get there. Show details · 1
We honestly couldn’t be more grateful for our experience with Fetch Pet Insurance. We only took out our policy a couple of months ago for our young puppy, never expecting we’d need it so soon. When we were suddenly faced with the shock of our pup needing surgery, it was a really stressful time, but Fetch made the whole process so much easier. … Read more · 1
They were incredibly supportive, understanding, and efficient from the start. Despite being new customers, they covered 80% of the surgery without any hassle or back-and-forth. Our claim was approved within just a couple of days, and the payment was in our account shortly after.
At a time when we really needed help, they came through in the best possible way. We’re so relieved we chose Fetch and couldn’t recommend them highly enough. Definitely a very happy customer!
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Fetch is very helpful and caring. They were there when me and my puss needed them. Quick in replying. I started my claim last week and it was finalised within the week. My puss has been with fetch for about 8 months. Great value and a wise investment. Show details · 1
Best service ever! Never had an insurance claim handled so positively Show details · 2
Fetch has been extremely helpful and supportive to Tiffany. She got coronavirus and they messaged to see how she was going and my claims were paid in hours after being submitted by my vet. Show details · 1
Fetch Pet approve my lil girls claim within two days. Quickly and no hassle giving me peace of mind and the ability to concentrate on the well being of my fur baby Show details · 1
I have only been a member for just over a year. My puppy has already had over $6000 worth of claims paid by fetch and believe me I haven’t paid them anywhere near that in premiums - very amazing !!! So easy to deal with and responsive to message. I can’t sing their praises enough. Previously with another dog I had used someone else and had nothing but major problems trying to claim. Fetch is amazing Show details · 1
100% recommend these guys! Customer Service is outstanding - Our new edition got hold of a toad and he nearly didn't make it. From the time we picked him up from the vet till we got home- 25 minutes. Fetch had transferred the funds into my account! Show details · 1
Latest follow-ups
They started out really well last year - 2024. We got our new Saint Bernard boy on board and about 8 months after his first insurance payments without incident he got an access behind his right eye. We got expert treatment and the condition was… Read more
thankfully dealt with but left him with a cherry eye and made his eye droopy. Again, we got expert treatment involving a procedure on both eyes. Excellent outcome. Fetch paid 90% for all these bills. Then the trouble started. We insured our new second Saint Bernard puppy on the same plan. After about 6 months we had ear issues with both of them and they simply would not cover anything for either of them. Then we tried to get her eyes sorted out with the same issue as our boy - no chance - they would they cover her procedure. Everything from then on was "a pre-existing condition" and therefore not covered.
We realised we were wasting our time making claims apparently - they obviously needed to recoup their money from their first payouts.
They're cheap for a reason.... Avoid.
You can't get a download pdf about anything with them and they don't have a policy number for your insured pets - it's all "in-app" and a pain.
Follow-up · Follow up is simple - Alice needs another surgery because the first eye operation failed completely. So that's nearly $8,000 for no result. Now we need to spend another large sum to try and fix her eyes. As for insurance - well we can't afford monthly fees for a service we don't get...and they would not cover us for their problems....either… Read more
TL;DR: So far, reasonable premiums with good coverage, an easy-to-use app, and friendly customer service. The main area for improvement is the time taken to process claims, otherwise it would have been a 5 stars. I’ve been with Fetch for a little… Read more
over a year. So far, the premiums feel reasonable for the level of coverage provided.
My first claim was for an accident. It was eventually covered, but the process took about a month due to pre-existing condition checks, and I suspect it would have taken longer if I hadn’t followed up.
The second claim was processed a little faster, around three weeks, but still involved some back-and-forth between Fetch and my vet. Again, I found that actively following up and relaying information helped move things along.
The good news is that all claims have been approved in the end, so the coverage has worked as promised — it just requires some patience. On the plus side, Fetch’s customer service team has been consistently friendly and helpful, and lodging claims through the app is straightforward.
Follow-up · I have recent claim that is still pending (it's been more than 2 weeks), so I don't think they have improve much in terms of speed. The claim is marked as waiting for vet and from what I can tell, Fetch ask a lot of follow up questions hence the slowness. In the previous claim I had to follow up to both Fetch and the vet, I also requested the email they sent to the vet so I can ask the vet to respond.
Fetch has been a dream to deal with, pre authorizing my dogs knee ligament surgery without a quibble. I have been very impressed with their communication and the speed with which I received my refund. Can't recommend highly enough - tell your friends! Been with them 3 years now Show details · 1
Follow-up · Continued excellent service, money was in my account within days after my dog's surgery.
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In-depth reviews
WARNING they are removing and restricting negative comments Absolute disaster of a company, read google comments/reviwes carefully rather than these. My 1 year old dog had a cough and vet decided to test him for digestion as his breed can have some issues. Test came back negative to any pre existing or current digestion issues, I then received… Read more
an email from Fetch after lodging the claim asking if my dog had EVER had diarrhoea in his first 6 months of life? I replied yes as we walk every day and he is a puppy who chews sticks and eating things in the park he shouldn't from time to time.
They used this to not pay my claim citing this must have been a pre existing condition?????
I responded with this being no different than refusing a claim of a 9 year old dog with pneumonia because it sneezed once when it was 4 months old?
If you are reading this thinking there must be more to the story I can assure you there is not. Again read independent reviews carefully as there is a pattern emerging.
This will be the first of many posts trying my best to warn honest pet owners to stay away.
Ps they are removing negative comments. I have had these removed many times
⭐️⭐️⭐️⭐️⭐️ ABSOLUTELY OUTSTANDING – Fetch Pet Insurance I cannot recommend Fetch Pet Insurance highly enough. They have been nothing short of incredible during one of the most stressful weeks of my life, after finding out our little Frenchie, Bowie, needed BOAS surgery. From the moment I requested the pre-approval, Fetch were attentive,… Read more · 1
supportive, and proactive. They liaised directly with the vet, kept me informed every step of the way, and handled the entire claim with zero stress on my end. They even settled the bill before I had picked Bowie up, all I paid was my excess. No delays, no complications, no runaround. Just genuine support when it mattered. In times like this, you realise how important it is to have the right insurer. I am SO thankful I did my research before choosing Fetch they have proven to be the BEST by far. Honestly, can you afford to be with anyone else? If you want an insurer who actually shows up when you need them, choose Fetch. They’ve been amazing, and I’m beyond grateful. Thanks again Taylor and the whole fetch team
I honestly can’t recommend Fetch enough. I’ve only been with them a short time, but I’ve already had two claims in three weeks — both handled flawlessly. The process was quick, clear, and genuinely stress-free. I received a call from the vet saying my dog’s surgery was over, and within minutes the invoice was emailed to Fetch. They processed the… Read more · 1
claim and sent my gap payment request through their app almost immediately. I paid my portion, and Fetch settled the rest with the vet right away. No arguments, no delays, no confusion — just smooth, efficient service.
The customer service team were on the ball and incredibly easy to deal with. It’s such a relief having a pet insurer who actually does what they say they’ll do. After years of hearing horror stories about slow or difficult claim processes, Fetch has been a breath of fresh air.
I’m genuinely impressed — they’ve earned my trust completely. If you want reliable, honest, fast pet insurance that actually cares about helping you, Fetch is the one to go with.
Recent reviews
My mini dashie had IVDD operation last sunday. It was very stressful but Fetch staff was really good, they organised everything for us. Im just so happy with their efficiency n top notch service!!! I will surely recommend Fetch to my friends Show details
Fetch has the most incredible customer service. Every interaction feels personal, and it's clear they genuinely care about both you and your pet. Their response times are incredibly fast, and they make what can often be a stressful experience feel so much easier. The team is supportive, compassionate, and truly makes you feel like they're with you every step of the way. I couldn't recommend them more highly. Show details
WOW! Just cut my JR girl’s pet insurance in half while staying at the top cover level, better than current insurer! Great customer service, much better than PetCover and 100% reimbursement for her lifetime! Show details
Had a problem with a pre existing issue that I put a claim in for but after a discussion it was greatly sorted. I have been with fetch for a while and also told friends and family. I’m happy with the final result with the latest claim and so quick. The professionalism and compassion was outstanding with online chat. 10/10 Show details
My high claim was paid very promptly once the hospital sent the required clinical notes. Very happy with Fetch staff attitude and their no nonsense approach to pet insurance claims. It is a great relief that an insurance company does what they claim. Thankyou Fetch! Show details
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Sorry you didn't get the experience we want you to… Read more (+1 reply)