Fetch Pet

My partner recommended Fetch to me years ago, mentioning Fetch has been easy to use, quick/easy to claim, and cute in UI design, for the dog. Finally I am staring with Fetch, and it is the first insurance company that I’ve dealt with, which, in the communication, never sounded like an insurance company. Fetch’s staff members show care, they… Read more ·  1

might have been sending some words or sentences that were still from a script, but they feel like a human being team who cares about my pet and me.

I’m a new member and I’m already very happy choosing Fetch for my third cat. Fetch has the option to skip the waiting period, and after uploading some required pics and vids, we just skipped the waiting period for the cat, before the policy even started! I’m in the process of transferring my other cat to Fetch from another company that just belongs to a huge “umbrella insurance company.”

The only thing is that Fetch doesn’t start new policies for pets over 10 years of age, and I’ll have to leave my 16-year-old happy and still healthy cat with another company for now.

My dog just came home after a $10 000 procedure and treatment. Fetch were there to help every step of the way and my payment was in my bank account before we even got in the car to go home. Show reply

Ann was brilliant! So far Fetch has been amazing. I was unsure about being online only and while it’s a lot of writing the team members have been very prompt and amazing. Hopefully they cover our vet bill and would not be able to recommend enough!! Show reply

The FETCH team member (Ash) was extremely helpful through my first time claiming for Izzy Bee’s MRI. The whole process was the easiest I’ve ever had with any pet Insurance company in 15 years. All my dogs are now being moved over the FETCH! Show details ·  1

I highly recommend Fetch! I have been with Fetch for about 4 months after taking out insurance on my young (mischievous) border collie. I recently had to take him to the vet as he wasn’t feeling well. I submitted a claim with Fetch when he got home and it was approved within a couple of days. Submitting a claim on the app was super easy. Email… Read more ·  1

communication with Darci was always very pleasant and professional and I was kept up to date with my claim. So nice to have peace of mind being able to trust an insurance company will do what it says it will do (and very good value). Thank you team Fetch!

Fetch have been incredible! The Pre Approval process was so easy and fast. Simple to understand and I knew exactly what to expect when I arrived at the Specalist. The staff were so compassionate and caring. Fetch has proved to be a fabulous product for my 10month old puppy and I would obviously recommend it. Show details ·  1

Finding out about Fetch and the process was really good. Easy to set up. Good value. The app is easy to follow. Just started out so the guidance was terrific. Show reply

I honestly cannot be more grateful for Fetch Insurance. My dog had a bladder blockage and was on the brink of death. The surgery he required cost $17,200 all up and I didn’t have to ask myself the scary question of it I can afford this or not. I knew that I was supported by Fetch. The first part of the claim I put in was paid into my account… Read more ·  1

within 2 hours of me submitting it. The second took 2 days. I love how effectively it all works: the app, the customer service, and the compassion that they show. I have recommended this company to everyone I know. 20/10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

We are very grateful to have insurance with Fetch. Our little Italian greyhound broke her arm and the process of submission to approval for our claim was quick (a couple days) and simple. We did it all in app - and it made a very stressful situation a little easier to deal with. The customer support is excellent. Our experience has been great and I would recommend if it suits your needs! Show details ·  1

The process was very easy. Empathy, kindness and great service came through in the messages. Everything was quick and I was able to mark off my to-do list and move forward into my day. Thank you, Fetch. Show 3 replies

I can say that Fetch are life savers. They were there when we needed them, and we had only joined 3 months prior. We experienced every daschy owners nightmare, IVDD!!! We were in Singapore and got in touch with Fetch through their chat app and just amazing, they were there when we needed them, and they are still there now during our girls… Read more ·  1

recovery. I HIGHLY recommend Fetch, just amazing group of people. Once everything was done and we got her home, I lodged the claim, Fetch got straight onto it, they had processed the claim and money was in our bank 4 days later. To us, they are superstars

Excellent, responsive service. Everyone that you deal with at Fetch Pet is extremely professional, polite and knowledgeable. A brilliant organisation to deal with. Thanks Fetch Pet Show details ·  1

Very efficient. Went the vet for my border Collie limping issue. Uploaded the claim on Sunday. Email received Monday, telling me the claim has been finalised. Waiting for the 90% refund to be deposited in our bank account. Show details ·  2

Fetch whole team makes you feel like your fur babies is there own fur baby. They make what can be a stressful time feel not so stressed. They always are very quick at replying to any messages in the app and will always try there best to help out. Just be honest and open to them and they will be with you every step of the way. Would highly recommend them to anyone. Thank you fetch family Show reply

Signing up to Fetch Pet Insurance for my cat Lilah was super easy and straightforward. The process was simple to follow, the information was clear, and I didn’t feel overwhelmed trying to understand what was included. It only took a few minutes to get everything sorted, which made the whole experience feel really smooth. It gave me peace of mind knowing Lilah is covered without having to jump through a million hoops to get there. Show reply

My dog Shunka had a CCL operation on her rear right leg. I paid the account and It was expensive and received my refund within 5 working days. This… Read more ·  1

Pet insurance is a no nonsense, true to it's word insurance. I highly recommend. I have been with Fetch for over two years and my baby girl is worth every penny. Thanks Fetch for being efficient

As a first-time pet insurance customer and first-time dog owner, I was extremely disappointed with my experience. My dog required emergency exploratory surgery just one day before the waiting period ended. While I understand that waiting periods exist, I was disappointed that there was no flexibility or discretion applied given how close the… Read more

incident was to the end of the waiting period and the circumstances involved. The surgery placed a significant financial burden on me and I had taken out insurance believing it would provide support during unexpected emergencies. Having my claim denied was incredibly stressful at a time when I was already struggling to afford the treatment my dog needed. What was even more frustrating was that after the claim was denied, the condition was then classified as a pre-existing condition and excluded from cover. I felt this was unfair given the nature of the incident. I was advised that the exclusion would only be reassessed after 18 months, which was very discouraging. While the staff I spoke with were polite, the overall experience left me feeling unsupported and disappointed. I joined for peace of mind during emergencies, but when faced with one of the most stressful situations I've experienced as a pet owner, I felt that the policy provided very little assistance.

I honestly can’t recommend Fetch enough. I’ve only been with them a short time, but I’ve already had two claims in three weeks — both handled flawlessly. The process was quick, clear, and genuinely stress-free. I received a call from the vet saying my dog’s surgery was over, and within minutes the invoice was emailed to Fetch. They processed the… Read more ·  1

claim and sent my gap payment request through their app almost immediately. I paid my portion, and Fetch settled the rest with the vet right away. No arguments, no delays, no confusion — just smooth, efficient service.

The customer service team were on the ball and incredibly easy to deal with. It’s such a relief having a pet insurer who actually does what they say they’ll do. After years of hearing horror stories about slow or difficult claim processes, Fetch has been a breath of fresh air.

I’m genuinely impressed — they’ve earned my trust completely. If you want reliable, honest, fast pet insurance that actually cares about helping you, Fetch is the one to go with.