Fetch Pet

Great pet insurance company, easy to communicate with and a very convenient app. One star missing just as currently they are not able to do direct payments to vets outside of business hours and our vet can’t directly begin a claim through them so it’s very hands on. Show details

Fetch pet insurance were there for us when our dog suddenly fell ill and required emergency hospitalisation. They processed our requested pre-approval for treatment promptly (within hours) and arranged to pay the hospital directly. Amanda guided us smoothly through the claims process, for which I will be forever grateful. I highly recommend Fetch pet insurance. Show details ·  1

They started out really well last year - 2024. We got our new Saint Bernard boy on board and about 8 months after his first insurance payments without incident he got an access behind his right eye. We got expert treatment and the condition was… Read more

thankfully dealt with but left him with a cherry eye and made his eye droopy. Again, we got expert treatment involving a procedure on both eyes. Excellent outcome. Fetch paid 90% for all these bills. Then the trouble started. We insured our new second Saint Bernard puppy on the same plan. After about 6 months we had ear issues with both of them and they simply would not cover anything for either of them. Then we tried to get her eyes sorted out with the same issue as our boy - no chance - they would they cover her procedure. Everything from then on was "a pre-existing condition" and therefore not covered.

We realised we were wasting our time making claims apparently - they obviously needed to recoup their money from their first payouts.

They're cheap for a reason.... Avoid.

You can't get a download pdf about anything with them and they don't have a policy number for your insured pets - it's all "in-app" and a pain.

TL;DR: So far, reasonable premiums with good coverage, an easy-to-use app, and friendly customer service. The main area for improvement is the time taken to process claims, otherwise it would have been a 5 stars. I’ve been with Fetch for a little… Read more

over a year. So far, the premiums feel reasonable for the level of coverage provided.

My first claim was for an accident. It was eventually covered, but the process took about a month due to pre-existing condition checks, and I suspect it would have taken longer if I hadn’t followed up.

The second claim was processed a little faster, around three weeks, but still involved some back-and-forth between Fetch and my vet. Again, I found that actively following up and relaying information helped move things along.

The good news is that all claims have been approved in the end, so the coverage has worked as promised — it just requires some patience. On the plus side, Fetch’s customer service team has been consistently friendly and helpful, and lodging claims through the app is straightforward.

WARNING they are removing and restricting negative comments Absolute disaster of a company, read google comments/reviwes carefully rather than these. My 1 year old dog had a cough and vet decided to test him for digestion as his breed can have some issues. Test came back negative to any pre existing or current digestion issues, I then received… Read more

an email from Fetch after lodging the claim asking if my dog had EVER had diarrhoea in his first 6 months of life? I replied yes as we walk every day and he is a puppy who chews sticks and eating things in the park he shouldn't from time to time.

They used this to not pay my claim citing this must have been a pre existing condition?????

I responded with this being no different than refusing a claim of a 9 year old dog with pneumonia because it sneezed once when it was 4 months old?

If you are reading this thinking there must be more to the story I can assure you there is not. Again read independent reviews carefully as there is a pattern emerging.

This will be the first of many posts trying my best to warn honest pet owners to stay away.

Ps they are removing negative comments. I have had these removed many times

⭐️⭐️⭐️⭐️⭐️ ABSOLUTELY OUTSTANDING – Fetch Pet Insurance I cannot recommend Fetch Pet Insurance highly enough. They have been nothing short of incredible during one of the most stressful weeks of my life, after finding out our little Frenchie, Bowie, needed BOAS surgery. From the moment I requested the pre-approval, Fetch were attentive,… Read more ·  1

supportive, and proactive. They liaised directly with the vet, kept me informed every step of the way, and handled the entire claim with zero stress on my end. They even settled the bill before I had picked Bowie up, all I paid was my excess. No delays, no complications, no runaround. Just genuine support when it mattered. In times like this, you realise how important it is to have the right insurer. I am SO thankful I did my research before choosing Fetch they have proven to be the BEST by far. Honestly, can you afford to be with anyone else? If you want an insurer who actually shows up when you need them, choose Fetch. They’ve been amazing, and I’m beyond grateful. Thanks again Taylor and the whole fetch team

Best pet insurance ever! And again Fetch have been amazing looking after my sick big boy Ted the Maine coon, fast, efficient and the best communication, easy to put in a claim on the app, even I can work it out :) and fast payouts, Fetch would have to be the best pet insurance on the market!! Show details ·  1

Just had my dog to the vet for a yeast infection in his right ear. Fetch made our visit not as expensive as it would otherwise have been covering 80% of the cost. Very happy . Thank you. Show details

Have been with Fetch for both our dogs for almost two years now since we moved to Aus. Have now made a claim for each of them, one for an injury and one for an allergic reaction, and both have been accepted and paid out with no issues and very promptly. Its been easy to deal with the app and upload any necessary documents in the claims form, and chat to them whenever we needed clarification. Would recommend. Show details ·  1

I honestly can’t recommend Fetch Pet Insurance enough. In the middle of one of the most stressful days during my exams, my gorgeous Frenchie Bowie suddenly became unwell and needed an emergency trip to the vet. The last thing I needed was more stress, but Fetch made the whole process incredibly easy. They quickly organised with the emergency vet… Read more ·  1

to have all the paperwork sent directly to them, and the claim was assessed and paid almost immediately. What could have been an even more overwhelming day was made so much more manageable thanks to their efficiency and support. A huge thank you to the claims team and especially Emily in customer support, for being so helpful and compassionate. As I’ve said before, I truly wouldn’t trust Bowie’s health with anyone else but Fetch Oh and I passed today’s exam as well so great results all round

My 6 year old Cavoodle has been insured with Fetch for several years now. It has been very easy to claim online and all my claims have been attended to promptly. Communication is excellent! Value wise, it would be hard to find a better policy! Show details ·  1

These reviews and this company is a Scam. They just Refused a claim with some robotic language and also reset our waiting periods. Keep asking videos never complete the checks on their side. Don't go with them there are other better options. I wasted a month with them that's the only positive. Now I need to endure the pain of cancelling my… Read more

insurance with them when all I get is AI messages.

I am certain they will have a response ready for why my experience was justified. I still can not believe all these good reviews.

Just go with a proper bigger insurance company that have deeper pockets I know the reason why these people are acting the way they are because of their overheads.

My bad for being lazy with my research.