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Knose
4.5 from 155 reviews · View Statistics
See the Best Pet Insurance in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

4.5
155 reviews
  • Value for Money
    4.6 (139)
  • Transparency
    4.6 (132)
  • Customer Service
    4.6 (141)
  • Claim Resolution Time
    • <1 week (36)
    • 1-2 weeks (46)
    • 2-4 weeks (15)
    • 1-2 months (3)
  • Claim ApprovedYes (92) · No (4)
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Reviewer Photos & Videos

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Kathy S.
Kathy S.South East Queensland, QLD

No problems with claims

published

Very easy to make a claim and good communication throughout. If there are delays, this is due to the vet not sending in clinical notes promptly.

  • Customer Service
  • Incentivised Review No
Knose
Tiaan D.KnoseSend a private message

Hi Kathy, we appreciate your review and thank you. Hopefully your furry family member(s) are doing well now. Thank for being part of our Knose Family!

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Very easy to lodge claim and fast response even through Covid times.

published

Very easy to lodge claim and fast response even through Covid times.

  • Value for Money
  • Transparency
Knose
Tiaan D.KnoseSend a private message

Hi Duncan, that is such a lovely review, thank you, We appreciate you being part of our Knose Family and hope our furry family members are doing great.

Similar opinion? Write a review on ProductReview.com.au!
Gemma Eades
Gemma Eades
  • 2 reviews

Great customer service

published

A little care goes a long way and the human touch that knose service team provides definitely makes us happy customers.

  • Incentivised Review No
  • Claim Made No
Knose
Tiaan D.KnoseSend a private message

Hi Gemma, as pet lovers and owners ourselves, we truly understand. We thank you for your lovely review also for being one of our Knose Family.

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Zeze
ZezeSydney, NSW

Knose Pet insurance is value for money

published

Yes it is good value & easy to claim. The claim took 3 weeks to finalise & I’ve been 3yrs with Knose.

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  • Value for Money
  • Transparency
Knose
Tiaan D.KnoseSend a private message

Hi Zeze What an adorable fur kid, thanks for sharing the picture. We appreciate you being part of our Knose Family and thank you for your review. Team Knose

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Daniel
DanielGreater Melbourne (Outer), VIC
  • 3 reviews

BEWARE -Excessive premium increases

published

Buyer beware, I purchased insurance for my 2 dogs and just got my renewal and its gone up 25%. I have made no claims and was told its due to other customers making too many claims. I should of listened to the person who wrote the same thing on this review page warning of Knose ridiculous price increases.

  • Value for Money
  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
dfarhat46
dfarhat46Sydney, NSW
  • 2 reviews

EXCELLENT PET INSURER - DON'T GO PAST IT

published
  • Value for Money
  • Transparency
Knose
Tiaan D.KnoseSend a private message

Hello, Thank you for being part of our Knose Family and for your wonderful review, very much appreciated. We sincerely hope your Furry family member is back to their frivolous puppy antics delighting you daily.

Similar opinion? Write a review on ProductReview.com.au!
Tim
TimSouth East Queensland, QLD

Comprehensive and Easy to deal with

published
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  • Value for Money
  • Transparency
Knose
Tiaan D.KnoseSend a private message
Similar opinion? Write a review on ProductReview.com.au!

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Best service ever!!!

published

Claims are quick and easy. Service is exceptional everytime! My dog has had a bit of bad luck so I have put in a few claims and its never an issue. Staff are super friendly and efficient. They do all the work for you. Plus payment comes through pretty quickly.
I would not recommend any other pet insurance but Knose!

  • Value for Money
  • Transparency
Knose
Tiaan D.KnoseSend a private message

Wow Lorraine, that is an amazing review, thank you and thank you for being part of our Knose Family. We hope your furry family member is doing much better now.

Similar opinion? Write a review on ProductReview.com.au!
Jo P.
Jo P.Sydney, NSW

Easy set up and so far so good!!!

published

Claim for our first visit to the Vet was dealt with professionally and in a timely manner.
We are only new to Knose and had to make a claim within the second month of cover.
We were very happy with how the claim was handled and the level of service and communication provided.

  • Value for Money
  • Transparency
Knose
Tiaan D.KnoseSend a private message

Hi Jo, great to hear. Welcome to the Knose Family, it is our pleasure to have you join us. Here is hoping your fur kid is doing much better now.

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Great value pet insurance with a focus on customer service and value

published

Great value pet insurance with an easy claims process. Staff are knowledgeable and helpful. Claims are resolved quickly and staff keep you updated each step of the process. Have been using Knose for almost a year and cannot fault them.

  • Value for Money
  • Transparency
Knose
Tiaan D.KnoseSend a private message

Hi Scruffylicious, Great name! Thank you for your review. It lifts our hearts to hear our valued Knose family members are as happy as we are to be there for you when needed. Here is wishing you and your family well for the future.

Similar opinion? Write a review on ProductReview.com.au!

Outstanding !

published

Knose offer highly competitive policies. The customer service is exceptional. I am kept in the loop on the progress of my claim and the personalization of the emails using both my name & my pet's from the Knose team makes me feel than I am more than just a policy holder but a really valued customer.

  • Value for Money
  • Transparency
Knose
Tiaan D.KnoseSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Gavrose
GavroseSouth East Queensland, QLD
  • 2 reviews

Good Cover and Good Communicators

published

Couple of claims have been logged and they have been processed. Good detail and the process is fairly quick and easy. Vet lodged our claim on our behalf which speeds up the process

  • Value for Money
  • Transparency
Knose
Tiaan D.KnoseSend a private message

Hi Gavrose, we sincerely hope your furry family member is doing much better now and well on the way to recovery. Your review is wonderful and we thank you for it and for being part of our Knose Family.

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John
JohnMetropolitan Adelaide, SA
  • 3 reviews

Good communication and process

published

My experiences with Knose have been professional and positive. Staff are always friendly and answer questions. I’ve been with knose now for two years and I’ve had multiple claims for both dogs.

  • Value for Money
  • Transparency
Knose
Tiaan D.KnoseSend a private message

Hi John, We thank you for being part of our Knose Family and for your review. It is appreciated. We wish you and your dogs a happy healthy future. Thank you

Similar opinion? Write a review on ProductReview.com.au!
Anja A.
Anja A.Greater Melbourne (Inner), VIC

Great cover and fast claims processing. Super helpful and supportive

published

Knose processed my claim for my puppy's broken leg and made payment within 3 business days. They were very supportive and helpful and the online claim process is quick and easy. I was very happy to have this insurance in place.

  • Value for Money
  • Transparency
Knose
Tiaan D.KnoseSend a private message

Hi Anja, Aww we hope your puppies little leg is healing well. Thank you for being part of our Knose Family and your lovely words.

Similar opinion? Write a review on ProductReview.com.au!

Amazing service

published

Amazing insurance company. All claims have been approved and paid quickly. Highly recommend knose. Friendly service ++
Unfortunately dog has been sick alot but financially it’s nice to know the claims will be sorted

  • Value for Money
  • Transparency
Knose
Tiaan D.KnoseSend a private message

Hi Miriah, Thank you for your kind words, It is wonderful to see where we make a difference in peoples lives. We hope your Dog is well again very soon. Thank you for being part of our Knose Family

Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

John C.
John C.asked

Hi can you transfer another Insurer over to you or do I have to cancel with them first then join Knose ?

2 answers
Knose
Tiaan D.KnoseSend a private message
John C.
John C.

Thanks Tiaan, will do

Anna W
Anna Wasked

Do you cover total hip replacements?

1 answer
Knose
Tiaan D.KnoseSend a private message
Jennifer Santos-Angeles
Jennifer Santos-Angelesasked

Is palate surgery for puppy covered?

3 answers
ClareM
ClareM

I don’t know but their PDS is available online and pretty clear. Knose is also very transparent and answers questions quickly.

Knose
Tiaan D.KnoseSend a private message
Carlos
Carlos
See all Knose questions

Get an answer from our members and Knose representatives

Details

CategoryPet Insurance
UnderwriterAllied World
Annual Benefit Limit$25,000
Amount of Vet Bill Covered Up to 90%
Minimum Pet Age 8 weeks
Accidental Injury Cover Included
Illness CoverIncluded
Routine Care CoverNot Included
Cooling Off Period21 Days
ManualDownload manual
Visit official website

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