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2Knose

Knose

 Verifiedknose.com.au
2Knose
4.8

705 reviews

Positive vs Negative
94%6%
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Claim Resolution Time
  • <10 minutes
  •  · 
  • <1 hour
  •  · 
  • <1 day
  •  · 
  • <1 week
  •  · 
  • 1-2 weeks
  •  · 
  • 3-4 weeks
  •  · 
  • 1-2 months
  •  · 
  • 3+ months
Claim ApprovedYes · No
Transparency ?
4.7
Customer Service
4.7
Value for Money
4.5
705 reviews
5 annrat  · Easy process via App with a prompt payment of claim.
5 KAT  · The Knose claim process was smooth for our unexpected second claim after our puppy unfortunately tried to make friends with a toad!
5 Andrew D.  · Very simple claims process and were able to get two claims processed over the past 18 months with Knose with no issues.
5 Hannah  · Amazing insurance company, easy to deal with and processes claims very quickly. Couldn’t be happier
5 SarahC  · This was my first claim for my puppy and the online process was very easy and convenient. The claim took a little while but I was updated and informed.
5 Sam  · Never had any issues with claiming, they always are clear with the communications
Gold Coast
Gold Coast2 posts
 

The first claim took a few weeks but the second was super fast and the staff I dealt with were lovely. I wish I knew the name of the lovely lady I spoke to today. She deserves a shout out as an exceptional representative of the company! Show details

Ask the reviewer

Reviews with attachments

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Sam
SamWA5 posts
  Verified

Knose is an amazing insurance company I had a very tragic case with my 10 month old puppy Not only did they quickly handle things , they genuinely cared about my dog and myself. When I called to follow up with a few things not only did the staff immediately remember myself , she said she had been wondering how Crowley was going. Such a small… Read more ·  1

thing meant so much to me No at this time they don’t have gap pay but they’re so helpful and worked with me in my very stressful time Each customer service, claim, and manager I dealt with went above and beyond My old girl is now going to be with them and they’ve now got a life long customer

I can’t thank knose enough for the support and professionalism they carry. I will always recommend them to anyone And any fur doggie in my life I know will be so well taken of

From my family to Knose team Thankyou for everything

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Julie V.
Julie V.QLD2 posts
  Verified

Our Cavalier Charlie, has had to have two rounds of surgery recently. Our claims were approved with no hassles and paid promptly. The staff are always supportive and friendly and show a very caring nature in regard to Charlie. This caring attitude makes it more personal for us. Very happy with Knose. Show details ·  1

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Eliza
ElizaTAS
 

Knose have always been excellent with claims for my dog Nova! Show details ·  1

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Phillip
PhillipVIC8 posts
  Verified

Amazing service and communication was outstanding. Submitting the claim was super easy aswell. I so happy we decided to go with Knose for peace of mind. Show details ·  1

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APRIL MATTERS-SMITH
APRIL MATTERS-SMITHSA3 posts
 

Pre-approval completed in less than a day, allowing me to have my insurance pay my vet directly for unexpected vet costs when my cat broke his leg. Show details ·  1

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Linda W.
Linda W.QLD
  Verified

Our beautiful little baby dachshund seems to love eating everything but the food we put in her bowl! We have had 2 trips to emergency vet in her first 6 months of life and Knose has been there for us both times. Considering we are new clients and her first stint was at 3 months I am overwhelmed with their support and coverage. It was such an… Read more ·  1

easy process to claim and such a relief to know we could fix our little girl without financial burden. I don't know if we could have afforded to help her the second time if it wasn't for Knose. We are for ever grateful and will be lifetime supporters. Thank you Knose for saving our little baby.

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Janeane S.
Janeane S.NSW4 posts
 

Knose pet insurance is the best!! You receive up to 90% back, of the money you've paid out, it's a win win!! They are always very fast in their reimbursements and they send you step by step updates!! Highly recommend!!! Show details ·  1

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Horacio L.
Horacio L.VIC
  Verified

Like always a fast and efficient service. Thank you Knose. Show details ·  1

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Gary
GarySouth Australia
 

My Labrador Wink who is nine years old was recently diagnosed with leukaemia, She didn’t really show many symptoms and my vet picked it up at a yearly health check. I have had to make quite a few claims for blood test, MRI scans, and medications over the past weeks. The couple of times I have had to ring Knose the staff have been kind caring and… Read more ·  1

attentive, my claims have been sorted and paid promptly, couldn’t ask for a better service. As for Wink she is getting a better blood count and I hope I can get a bit more time with her, hate to think of my life without her. I have been with Knose for four years now and they have been outstanding. Like all insurances it helps in a crisis, at least now I can afford to provide my girl with the help she needs.

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GinaG
GinaGNSW2 posts
  Verified

Knose Insurance is easy to communicate with. we have our two cats insured with them and they are definitely the best pet insurer we have used before. Show details ·  2

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Stuart
Stuart9 posts
 

I have been very happy with the level said service and support from Knose. They are very reasonable with their response time and payment of your claim. Knose are accessible by phone and their staff are always helpful. Knose provides a fantastic service to pet owners. The policy has great cover and a reasonable price. Show details ·  1

Pet Insurance

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paddy and janet
paddy and janetVIC
  Verified

i have a german shepherd dog and we took out the 90% coverage policy nearly 3 years ago when he was about 5 months old. my dog had come with a 2 month 'free' insurance policy from another company, putting the idea of insurance into our heads so that when it ended, we decided to look for a company people trusted and were prepared to talk about. … Read more ·  1

i read a lot of reviews and terms and personal anecdotes of pet insurers before i settled on Knose. we didn't have to use it for a few years and the price rose a little over those years, but in a fairly reasonable way. at times we wondered if it really was something we needed, then spud needed veterinary care. the veterinary care was in the thousands of dollars and is still ongoing at this time. it took a bit longer than we expected to hear back from our first claim, and that turned out to be because the vets we had gone to, who had done his shots and check ups, in a small country town, didn't reply very quickly ,or at all, to knose's requests for information. once we spoke to knose it progressed at a perfectly reasonable speed. and all claims since have ranged between a week and a few weeks. one bit of one bill didn't fall within the policy coverage, and honestly, we understood that when we thought about it. the representatives we have dealt with have been kind, thoughtful and supportive and i have no complaints about a single one of them. i have left writing a review for months now because its hard to write a review before you really see how the company, or product, works for you. so i now i know how our claims for spuds treatment unfolded, and if you've decided to get pet insurance, then i really can recommend Knose based on my wife and my personal experiences.

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Tim
TimQLD
 

Been with Knose for close to four and a half years now; we covered our new puppy as soon as we were able. In that time, Knose has been nothing but easy to deal with and they continue to provide easy claim submissions and prompt management and payment of claims. If there is any delay (usually delays in the Vet providing the required details) we… Read more ·  1

are kept informed. The return on eligible claims is the best I have seen (90%). I strongly recommend to friends considering Pet insurance to include Knose in their considerations.

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Jackie Holman
Jackie HolmanNSW4 posts
  Verified

Knose pet insurance does it again! My dog injured his leg and my rebate & speed of the claim refund was excellent. I always say Knose is the best pet insurance I have ever used! Show details ·  1

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Alison
AlisonWA2 posts
 

They were able to pre-approve my Rotti’s knee surgery claim. The surgeon was unable to do a ‘gap only’ type payment so I paid upfront. The funds hit my account within 48 hours of providing the final invoice/receipt. Great service. Thank you to the claims team!! Show details ·  1

Latest follow-ups

Ian
Ian2 posts
 

We had a genuine issue with our 15 month old Golden which resulted in a significant vet bill. Knose process for claiming was simple, their correspondence was excellent and the result and refund was exactly as advertised. We would recommend them to anyone. Show details ·  1

 Follow-up  · Q1 - What was the issue. She stopped eating, stopped pooping, stopped drinking, looked to be in pain. We feared an intestinal blockage. It wasn't fortunately, it was a gastric bug of some sort. Probably ate a lizard or something. But still we had to go through the process of ultrasounds and overnight stays, on a Sunday of course, so SASH is the… Read more

twkitch
twkitchWA37 posts
 

Quick to take your money but forget making a claim they steal make excuses then ghost you. Forget these clowns get pet insurance with someone honest and reliable Show details

 Follow-up  · Soon after writing this review they reached out, surprise surprise. Out of the $1005 claim after excess and some other nonsense charge they ended up reimbursing me $644 There are far better insurers our who I will be changing too

Knose
Knose    

Hi, we’re sorry to hear this. Could you please reach out to us with your details so we can look into this for you?

Jess
JessQLD2 posts
  Verified

DO NOT RECOMMEND They are ok, when your dog is a puppy and young with a very low risk of veterinary claims. However, as your dog gets older, one day they just DOUBLE your premium with no reason, just in case. They have just increased my premium… Read more

by 92%. I have been with them for 5 years and paid them way more than what I claimed. My dog is 6 (not even a senior dog) and healthy- visiting vet twice per year preventatively (for yearly vaccinations, yearly health check ups and around 6 monthly preventative skin injections as she is a white doggie who can have a sensitive skin (no emergencies). My premium had been increased by $15-20 per month each year, which was reasonable given the inflation etc. However, the increase went suddenly up out of nowhere by almost $100 , exactly from $102 to 194.21 per month (with $200) excess. When I asked for their policy and calculations, they refused to provide that saying just general reason, which Mr google had already told me. Instead they advised me that if I will change insurer, everything my dog received a treatment for would be considered a preexisting condition (And this is exactly why they know they can charge you suddenly anything, because then you have no option then either pay or stay without insurance). They advised to increase my excess, which will decrease premium. I cancelled my policy, because if they can increase whatever they want, even double it, what will I pay in 2-3 year time? Would it be suddenly $500, $600, or ?$800 per month? Ridiculous.

 Follow-up  · Did they explain the increase? - They explained that the increase is due to vet rising costs and the amount of claims from all their customers. - So, the increase was due to general reasons, not directly related to my dog or my claims. However, while they said that veterinary costs are raising by approximately 5-9 % annually, a 15–20% renewal… Read more

Recent reviews

Barbara and
Barbara and
 

Calling I got my answers email was more tricky to get through right people but I got my answer back and my claim deposit back to me quickly so yes I am happy with your services thanks Show details ·  1

Sheena  Bell
Sheena BellTAS3 posts
 

Both our dogs were bitten by a snake. We were lucky that we got them to the vets quickly and they have both recovered. The staff at Knose were extremely helpful while we were making the claims. Also the claims were settled quickly with no fuss. We were very impressed. Show details ·  1

Pet Insurance

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Malcolm
Malcolm2 posts
 

Initially there was a delay in processing our claim, but after calling Knose we received a note saying that there had been a substantial number of claims recently and that staff were working hard to clear the backlog Show details ·  1

Karen
Karen
 

Knose were great in keeping in touch when our claim was going through the process. We were extremely happy with the service and outcome. I will recommend Knose to any of my friends wanting pet insurance. Thank you. Show details ·  1

Adrian
Adrian2 posts
 

Avoid this dodgy company at all costs. I have a 10 months old puppy, and Knose was recommended by the breeder. We went with Knose base of the breader recommendations and heaps of highly rated reviews (which are most likely fake). We never had an issue with our dog, so we haven't claimed anything until this weekend - this was a small claim for an… Read more

injection due to the dog vomiting. I logged the claim and never heard back despite sending emails to their support email. The claim also doesn't show up in their buggy portal despite receiving an email with confirmation. I escalated with AFCA as this company is completely useless. Once I receive my money back, I will cancel the insurance straight away - my dog has no preconditions so I have no issues moving to a different, much better provider.

RIT
RIT
  Verified

My claims have progressively taken longer and longer to be processed.... now taking 4-6 weeks which is unacceptable. Don't be fooled with the $20,000 coverage, you will be in a world of pain with the hassle of not being able to claim on the spot at the vet, and long processing time. They do not respond to any email and even their CEO [Name Removed] also ignored my email. I am now forced to escalate the matter with the ombudsman, AFCA. Show details

Knose
Knose    

We are very disappointed to hear that you have not received… Read more

Sandra
SandraNSW8 posts
 

Reliable insurer, claims process is simple and very quick turnaround. So glad I’ve had this as my dog has had several serious illnesses and I wouldn’t have been able to afford the specialist without it. Show details ·  1

Jasper
JasperVIC2 posts
 

As a first time claimant it took a while to obtain the required information, 3 weeks,however my claim was settled as I expected. Hopefully future claims will be easier. Show details ·  1

Mem
Mem2 posts
 

Kelly M was so helpful and was able to resolve a minor issue I had immediately. She was so friendly and knowledgeable and was able to rectify the issue promptly. Great service, Thank you xx Show details ·  1

Violeta
Violeta2 posts
 

Very easy and simple claiming procedure via online portal. Processing times are very quick. If you need to speak to someone there is never a long wait and representatives are always friendly and helpful. Show details ·  1

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