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Knose

Reviews

Review distribution

5 star
11
4 star
1
3 star
0
2 star
0
1 star
0

Kyle H

Kyle HSydney, NSW

The best value for money pet insurance that I could find.

published

I had just got my first dog in years and started with a clean slate for pet insurance. I used some comparing sites but they were spammy and didnt give the whole picture. I found Knose and was surprised with what the policy offered and at the (relative) low price. Easy onboarding, no terrible reviews online and an Aussie business; very impressed and certainly recommend.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers

Katica K.

Katica K.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Uncomplicated and excellent value for money!

published

Easy to purchase online and great feature of having no excess to pay. Flexible and easy to understand. This company provides something different without compromising on the level of cover.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers

Review collected in partnership with Knose

Stuart

Stuart

  • 2 reviews
  • Verified customer

Such a great policy. Fantastic customer service.

published

Excellent value for money. Easy online purchase of my policy. Before buying I spoke to the customer service team they explained everything in easy to understand language and set my mind at ease.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Knose
Tiaan D.Knose

Hi Stuart. I'm glad you found the team easy to deal with. Here's to healthy and happy pets!

Review collected in partnership with Knose

nrich77

nrich77Victoria

  • 29 reviews
  • Verified customer

Great customer service

published

Hopefully I don't ever need to use this insurance but I wanted a plan just in case.
I looked into a few options to insure my new pup and found Knose offered one simple plan that was easy to understand and provided great limits. With three coverage options of my choosing, and at affordable prices, I have chosen to opt for 80% coverage.
After noticing errors in my policy (my mistake) I needed to contact customer service and make some changes. I found the staff at Knose to be extremely helpful and quick in their responses. Really lovely to deal with.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Knose
Tiaan D.Knose

Thank you for the kind review. I'm glad we got the policy sorted.


Samuel F.

Samuel F.

  • 2 reviews
  • 1 like
  • Verified customer

Fresh approach to pet insurance

published

Knose policy is simple to understand, as it has no sublimits. All you do is set the reimbursement rate (up to 90%!) and that's it. This means you'll be able to utilise the annual benefit when your pet needs medical treatment the most. The annual benefit limit itself is amongst the highest of all products in the market.

Knose's simplified policy is a positive direction in the Australian pet insurance market, which currently lacks competition and is still underdeveloped. If you're after no frill pet insurance, this is the one!

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Knose
Tiaan D.Knose

Thanks, Samuel. Great to have you on board.

Review collected in partnership with Knose


Aninas

AninasAU

  • 2 reviews
  • Verified customer

So far happy with what is on offer and premium

published

Easy to set up the policy. No claim yet so cannot comment on the outcome of that. Premium however much cheaper for better coverage than the previous insurer. Love the no excess and choice between 70, 80 or 90% refunds. The waiting periods also better, as on illness, for example, most other insurers have 21 days whereas Knose has 14. I will definitely be on the lookout for the yearly premium increase as that was what made me run from my previous insurer.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Knose
Tiaan D.Knose

Hi Aninas. Glad you found the sign-up process easy. Thank you for choosing Knose.

Review collected in partnership with Knose


Intheend

IntheendAU

  • 6 reviews
  • 7 likes
  • Verified customer

So far so good....

published
Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers

Review collected in partnership with Knose


Marisa

MarisaMurrumbidgee Region, NSW

  • 2 reviews
  • 1 like

Absolutely perfect KNOSE plan for Kitty

published

Yes the policy is good value, have not lodged a claim, have not been long with KNOSE. .Great plan for Kitty she is safe for her medical plan and well looked after with Knose great staff also to talk to.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredCat
Claim MadeNo
See all answers
1 comment
Knose
Tiaan D.Knose

Thanks Marissa! It's been a pure pleasure and delight looking after you and Kitty!

The reviewer stated that an incentive was offered for this review

Paula B

Paula BSouth East Queensland, QLD

Easy Insurance Choice for Pet Owners

published

I always knew I needed pet insurance but never got around to it because I thought it was too hard. In the end it was really easy with this company and no silly exclusions like others told me they had on their pet insurance.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Knose
Tiaan D.Knose

Thankyou so much for becoming a valued customer of Knose. We appreciate your support!

  • Verified customer

Brilliant Customer Experience

published
Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Knose
Tiaan D.Knose

Thankyou for the review Aiden. We appreciate you taking the time to complete and we absolutely value you as a customer!

Review collected in partnership with Knose


K9 Mine

K9 MineSouth East Queensland, QLD

  • Verified customer

It’s taken out the stress of a huge vet bill and manageable monthly payments are ideal.

published

I’ve only been in the scheme for a couple of months. Being on a pension, and having a Medical Assistance Dog that requires being up to standard on all his health requirements plus, me constantly being concerned about his wellbeing, for my wellbeing, I can afford to have those health checks more than once a year. It’s peace of mind for me.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Claim MadeNo
See all answers
1 comment
Knose
Tiaan D.Knose

Thank you for the review. Appreciate it and value having you as a customer!

Review collected in partnership with Knose


Kaylene  Perissnotto

Kaylene PerissnottoSouth East Queensland, QLD

  • Verified customer

Great speedy service

published

I recently purchased pet insurance from Knose. Soon afterwards, I noticed the dog had a sore ear, so off to the vet. Made this claim and was quickly contacted by the team. Claim was processed and money was in my account. Thanks Knose!

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJuly 2019
Claim ApprovedYes
See all answers

Review collected in partnership with Knose

The reviewer stated that an incentive was offered for this review

Questions & Answers

Shomik S.

Shomik S.asked

Would like to know about COVER VET CONSULTATION FEES in depth. As its an optional check box, couldnt find details specific to it in the PDS. Would like to know if it covers general consultation and if yes, is there a yearly cap?

2 answers
Stuart
Stuart

In order to make sure you get the correct information, you should contact Knose by phone and ask the consultant. They are helpful and explain everything in plain English.

Knose
Tiaan D.Knose

Thank you Stuart! Absolutely Shomik, we would love to chat with you. We are available 8am - 8pm Monday - Saturday on phone, email or Webchat, and we can answer any questions you may have. Have a great day!


Get an answer from our members and Knose representatives

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