Knose
- knose.com.au
- ✓ Verified company
260 reviews · Statistics
- See all reviewer photos
- <1 week (45)
- 1-2 weeks (89)
- 2-4 weeks (45)
- 1-2 months (8)
Reviews
Awesome, friendly customer service.
Awesome, friendly customer service.
Very knowledgeable and informative customer service.
Insurance here is a lot better value than my current insurer for less $$'s.
Collected in partnership with Knose
Good service
The service is efficient and nice. We can check the process by email conveniently
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Fabulous service
Knose are so professional. They keep you informed by email at every step of the way with your claim. They have many alternatives regarding price and cover so you can find the best policy that suits your pocket and needs. We'll done. Can't recommend them more highly Thank You!
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worthwhile insurance
kept aware of progress and resolved in a timely manner
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Find out how Knose compares to other Pet Insurance
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Peace of mind
Seamless claims process.
Affordable premium.
Not a negative thing to say.
Just great!
Reliable pet insurance
This was our second major claim with Knose having had the policy for four years. Easy on line claiming, frequent email updates as to how the claim is progressing and quick payment once approved. Would recommend Knose to everyone who cares about their pet.
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Easy claim process
Process was easy to make claim. Communication throughout. Paid within a couple of weeks. With Knose for 3 years.
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Easy to use claim submission process
Submitted a couple of claims for my puppy and had the money back in my account within 10 working days. Easy process!
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Professional, Responsive, Simple to Use
Very responsive. Assess and pay claims promptly.
Keep the customer informed during assessment process.
Very professional.
Find out how Knose compares to other Pet Insurance
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Rosie’s experience
Very supportive and professional in your approach. Honest in all dealings when assessing our claim
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Excellent Service
This was a very positive experience and one I did not expect from an insurance company. It was a very stressful situation and from the moment I called Caitlin was exceptionally helpful. She really went above and beyond what she needed to do. I will be forever grateful.
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Great peace of mind!
Great peace of mind knowing that the bulk of the vet bills are covered so I can get the vet treatment she needs.
Good communication that my claim had been lodged, when they had all the information they needed to assess my claim and then the claim outcome itself.
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Great result thank you!
My dog had an emergency and ended up at the emergency vet 3 times on a weekend and public holiday. I had multiple bills for various vets and it was a huge expense. Knose sorted my claim quickly and with excellent customer service. Thank you so much!!! I will not go without Knose. Definitely need insurance for all our pets. Thank you Knose.
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Easy and fast
The claims process was super easy, and resolved quickly. The benefits paid were fantastic too.
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Great customer service
Called customer service to ensure my claim was coming through, spoke to chantelle for the 2nd time recently, she remembered me and told me that she had made sure my feedback was passed on in a meeting which I appreciate so very much.
... Read moreQuestions & Answers
Hi. I was interested in getting pet insurance. I have read the pds but i would just wondering if you could help me out?
1) my dog has eaten a chicken bone but didn't suffer any major problems. ie: surgery. She just got an upset stomach. If she ate something sinister and needed emergency surgery for foreign body; will it still be covered even though she ate a bone in this year? again,didn't need surgery,vet checked her stomach and no blockage.
2) she has gotten blood tests this year. Would this count as a pre-condition if she needed another one? Will it be covered?
3) I thought she was walking funny but the vet checked her knees and they were fine. Is this. Considered pre existing condition?
Hi Charbel, Interesting questions, and great overview. I am hoping that you may consider giving us a call on 1300 356 642. You see, these are questions for the gurus in our team, all highly trained veterinary staff. They know the right questions to ask you so that you get the right answers for your situation. Me, well I am just the person that gets to read your brilliant questions and point you to those that know. Thanks for reading the PDS, also, there is a waiver form form on our site that may assist. Though for all your answers, give us a call, one of our wonderful Aussie team will be there to help you.
Hi there, do you need the vet consultation notes to be emailed through/attached when making a claim, every time? I understand that you may want an initial set of notes, but do you need me to send them through with every claim, or is a receipt enough? Some vets don't let you have consultation notes and they can take weeks to do the claim, so I prefer to do it myself. Thanks!
Hi Leah, Great question, thanks for asking. In short the answer is yes. Each consult you will need to submit vet notes. However, you can submit the claim without the notes and we will contact the vet to obtain the notes on your behalf once we have received a paid tax invoice from you. Unfortunately we cannot begin assessment until we have received all of the information. Sometimes if you have a chat with the reception or nursing staff at the clinic and let them know that it will be an insurance claim they may be able to assist in having those notes ready for you. Hope that helps. If you would like further clarification, please give us a call we will be happy to assist 1300 356 642 Have an amazing day!
Hi can you transfer another Insurer over to you or do I have to cancel with them first then join Knose ?
Hi John C. Great question. One that requires us to look at your case specifically so you can make an informed decision about what is right for your family. Any of our Aussie team will be happy to help. Are you able to give us a call on 1300 356 642 or if you prefer please jump onto the website knose.com.au where our webchat team are more than happy to assist. Thanks for reaching out
Thanks Tiaan, will do
Get an answer from our members and Knose representatives
Details
| Category | Pet Insurance |
|---|---|
| Underwriter | Allied World |
| Annual Benefit Limit | $25,000 |
| Amount of Vet Bill Covered | Up to 90% |
| Minimum Pet Age | 6 weeks |
| Maximum Pet Age | 8 years |
| Illness Cover | Included |
| Routine Care Cover | Not Included |
| Emergency Boarding Fees | If you are hospitalised for 4 or more days and it is not reasonable for someone who lives with You to look after Your Pet, We will reimburse a portion of Your incurred boarding costs for a period of up to 30 days up to the Benefit Percentage, subject to the Annual Excess and Annual Limit as shown in Your Certificate of Insurance |
| Cooling Off Period | 30 Days |
| Accidental Injury Cover | Included |
| Manual | Download manual |
Contact info for Knose
- ABN: 96619770973
Extra Information
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