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Knose
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No problems with claims
Very easy to make a claim and good communication throughout. If there are delays, this is due to the vet not sending in clinical notes promptly.
- Customer Service
- Incentivised Review No
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Very easy to lodge claim and fast response even through Covid times.
Very easy to lodge claim and fast response even through Covid times.
- Value for Money
- Transparency
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Hi Duncan, that is such a lovely review, thank you, We appreciate you being part of our Knose Family and hope our furry family members are doing great.
- 2 reviews
Great customer service
A little care goes a long way and the human touch that knose service team provides definitely makes us happy customers.
- Incentivised Review No
- Claim Made No
Hi Gemma, as pet lovers and owners ourselves, we truly understand. We thank you for your lovely review also for being one of our Knose Family.
Knose Pet insurance is value for money
Yes it is good value & easy to claim. The claim took 3 weeks to finalise & I’ve been 3yrs with Knose.
- Value for Money
- Transparency
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Hi Zeze What an adorable fur kid, thanks for sharing the picture. We appreciate you being part of our Knose Family and thank you for your review. Team Knose
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- 3 reviews
BEWARE -Excessive premium increases
Buyer beware, I purchased insurance for my 2 dogs and just got my renewal and its gone up 25%. I have made no claims and was told its due to other customers making too many claims. I should of listened to the person who wrote the same thing on this review page warning of Knose ridiculous price increases.
- Value for Money
- Incentivised Review No
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- 2 reviews
EXCELLENT PET INSURER - DON'T GO PAST IT
Cannot fault this pet Insurer. They pay exactly what you sign up for. No hidden costs and no extra fees and no fine print. The staff are so polite and really go out of their way to help you. They respond at any time of the day or night. Superior customer service. After submitting my claim for an unfortunate accident on my puppy's leg and emergency treatment at our VET, Knose Pet Insurance were amazing. They dealt directly with my VET and always emailed me and kept me informed. They paid the account accordingly and in a timely fashion. It rea...
Read morelly is worth filling the pre-existing forms out when you sign up for the policy. Don't go past it. Accidents do happen and having that pre-existing assessment clearance on your policy just makes the process so much more transparent and streamline when you come to make a claim. Best decision I have made insuring my dog with KNOSE. A small price to pay for piece of mind. 5 STARS. Highly recommend.- Value for Money
- Transparency
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Hello, Thank you for being part of our Knose Family and for your wonderful review, very much appreciated. We sincerely hope your Furry family member is back to their frivolous puppy antics delighting you daily.
Comprehensive and Easy to deal with
We took the policy out on our puppy as soon as he was old enough and Knose efficiently assessed that he had no 'pre-existing' conditions, which has made all future claims assessments smooth and easy. We have had no significant issues with our now 18-month-old Labrador ( so with Knose for about 15 months), but the 'normal' range of minor aliment Vet visits and an ongoing skin condition (under control now) have been claimed, assessed and paid without any undue delay. Making the claim online is easy and quick, and the the only delay is while Kno...
Read morese seeks the Vet's notes (the Vet's response time) on the Claim; however, Knose keeps us informed of the steps they are taking and where the process is up to. Our Vets have an arrangement with some Pet Insurers where they sent the paid Invoice and Vet's notes straight to the Insurer for the Client, it will be great when Knose can establish this relationship with appropriate Vets. I would highly recommend Knose Pet Insurance for consideration- Value for Money
- Transparency
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Hi Tim, thank you for your review. Some great information there. Although at this time we are not linked to all vets, your vet can send notes and paid tax invoice on your behalf to claims@knose.com.au...
Read more. Hope that helps a little. Thank you for being part of our Knose Family. We wish you and your undoubtedly delightful Lab much fun for the future.Related Articles
Best service ever!!!
Claims are quick and easy. Service is exceptional everytime! My dog has had a bit of bad luck so I have put in a few claims and its never an issue. Staff are super friendly and efficient. They do all the work for you. Plus payment comes through pretty quickly.
I would not recommend any other pet insurance but Knose!
- Value for Money
- Transparency
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Wow Lorraine, that is an amazing review, thank you and thank you for being part of our Knose Family. We hope your furry family member is doing much better now.
Easy set up and so far so good!!!
Claim for our first visit to the Vet was dealt with professionally and in a timely manner.
We are only new to Knose and had to make a claim within the second month of cover.
We were very happy with how the claim was handled and the level of service and communication provided.
- Value for Money
- Transparency
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Hi Jo, great to hear. Welcome to the Knose Family, it is our pleasure to have you join us. Here is hoping your fur kid is doing much better now.
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- 2 reviews
Great value pet insurance with a focus on customer service and value
Great value pet insurance with an easy claims process. Staff are knowledgeable and helpful. Claims are resolved quickly and staff keep you updated each step of the process. Have been using Knose for almost a year and cannot fault them.
- Value for Money
- Transparency
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Hi Scruffylicious, Great name! Thank you for your review. It lifts our hearts to hear our valued Knose family members are as happy as we are to be there for you when needed. Here is wishing you and your family well for the future.
Outstanding !
Knose offer highly competitive policies. The customer service is exceptional. I am kept in the loop on the progress of my claim and the personalization of the emails using both my name & my pet's from the Knose team makes me feel than I am more than just a policy holder but a really valued customer.
- Value for Money
- Transparency
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Hi Neil, What can I say, when you join Knose you become part of the Knose Family. Welcome to you and yours. What a great review, thanks so much. Our Customer Care team take a personal interest in your...
Read more journey and do genuinely care for all of our members. Great to see the positive results of that. Thank you- 2 reviews
Good Cover and Good Communicators
Couple of claims have been logged and they have been processed. Good detail and the process is fairly quick and easy. Vet lodged our claim on our behalf which speeds up the process
- Value for Money
- Transparency
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Hi Gavrose, we sincerely hope your furry family member is doing much better now and well on the way to recovery. Your review is wonderful and we thank you for it and for being part of our Knose Family.
Find out how Knose compares to other Pet Insurance
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- 3 reviews
Good communication and process
My experiences with Knose have been professional and positive. Staff are always friendly and answer questions. I’ve been with knose now for two years and I’ve had multiple claims for both dogs.
- Value for Money
- Transparency
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Hi John, We thank you for being part of our Knose Family and for your review. It is appreciated. We wish you and your dogs a happy healthy future. Thank you
Great cover and fast claims processing. Super helpful and supportive
Knose processed my claim for my puppy's broken leg and made payment within 3 business days. They were very supportive and helpful and the online claim process is quick and easy. I was very happy to have this insurance in place.
- Value for Money
- Transparency
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Hi Anja, Aww we hope your puppies little leg is healing well. Thank you for being part of our Knose Family and your lovely words.
Amazing service
Amazing insurance company. All claims have been approved and paid quickly. Highly recommend knose. Friendly service ++
Unfortunately dog has been sick alot but financially it’s nice to know the claims will be sorted
- Value for Money
- Transparency
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Hi Miriah, Thank you for your kind words, It is wonderful to see where we make a difference in peoples lives. We hope your Dog is well again very soon. Thank you for being part of our Knose Family
Questions & Answers
Hi can you transfer another Insurer over to you or do I have to cancel with them first then join Knose ?
Hi John C. Great question. One that requires us to look at your case specifically so you can make an informed decision about what is right for your family. Any of our Aussie team will be happy to help...
Read more. Are you able to give us a call on 1300 356 642 or if you prefer please jump onto the website knose.com.au where our webchat team are more than happy to assist. Thanks for reaching outThanks Tiaan, will do
Do you cover total hip replacements?
Hi Anna
Thanks for reaching out.
We would need to understand more about the context to answer that question. Please private message your number or call us on 1300 356 642 so that a product speciali...
Is palate surgery for puppy covered?
I don’t know but their PDS is available online and pretty clear. Knose is also very transparent and answers questions quickly.
Hi Jennifer
Thanks for reaching out.
Please contact us on 1300356642 so that one of our product experts can discuss this with you. ...
Please check my reviews, I have claims from last year that the company has not reimbursed, sent me an email or call me, They just went silent. Be aware that for many people they have raised their poli...
Read morecies by 25%. Do your research before giving your automatic debit details to any company.Get an answer from our members and Knose representatives
Details
Category | Pet Insurance |
---|---|
Underwriter | Allied World |
Annual Benefit Limit | $25,000 |
Amount of Vet Bill Covered | Up to 90% |
Minimum Pet Age | 8 weeks |
Accidental Injury Cover | Included |
Illness Cover | Included |
Routine Care Cover | Not Included |
Cooling Off Period | 21 Days |
Manual | Download manual |
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Hi Kathy, we appreciate your review and thank you. Hopefully your furry family member(s) are doing well now. Thank for being part of our Knose Family!