Petsy Pet Insurance

Petsy Pet Insurance

 Verifiedpetsy.com.au
Petsy Pet Insurance
4.8

158 reviews

PositivevsNegative
96% · 1525 · 3%
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Claim Resolution Time
  • <1 day
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
Claim ApprovedYes · No
Value for Money
4.8
Transparency
4.8
Customer Service
4.9

Reviews

158 reviews
Marisa B.
Marisa B.2 posts
  Puppy Protection Plus
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Dan C.
Dan C.
  Fair Incentive Pet Protection Plus

Petsy Keeping our Dog bouncy as ever

Thorough work and never had a complaint with Petsy. Our dog seems to have a few issues and Petsy is really helping his journey through this.

Last few claims were processed very quickly by Sharon. Great service. Show details

Value for Money
Transparency
Customer Service
Barbara Whait
Barbara WhaitMetropolitan Adelaide, SA
  Verified Dogs Accident and Illness Insurance

Petsy dog insurance

I have lodged 2 claims for my Cavalier King Charles Spaniel, Darcy, both due to a corneal ulcer in his eye. The first claim was paid within 3 business days as I had provided his full vet history. The second one was approved an hour after I lodged it. A lady even rang me to ask how Darcy was. I have spoken to several staff members over the phone to ask various questions. They have all been very pleasant, patient and helpful. I have also not had to wait long on the phone. I chose Petsy as there are no sublimits. I chose the option to have all the vet consultations covered. The claims process was easy- and that they will write to the vet for me if needed. Show details
Lara
Lara
  Pet Protection Plus

Great pet insurance

I have a 2 year old corgi and we've been with Petsy for about a year now and made two claims with them that have both been resolved quickly and efficiently, with a satisfactory result. Their customer service has always been helpful. I'd recommend Petsy to others. Show details
Chelsea Widgett
Chelsea Widgett
  Verified Dogs Accident and Illness Insurance

Reliable pet insurance

Honestly very easy claim submission and prompt to respond. Highly reccommend. I have been with Petsy for almost two years and the returns have only gotten faster. Show details
Marina Rzic
Marina Rzic
  Verified Cats Illness Insurance

Excellent, worth every dollar

Couldn’t be happier I decided to get pet insurance for my cat through Petsy. My boy Norton has had a rough couple of years with expensive vet bills and Petsy have been so wonderful and easy to deal with through all the stress, as well as prompt with communication and no hassles whatsoever when it comes to paying out everything my policy entitles me to. Very grateful. Show details
Arlen M.
Arlen M.2 posts
  Pet Protection Plus

Good value for money

The claim process and assessment are really quick, and Petsy contacted the vet directly to get the vet notes, which is great as with my previous insurance, I had to get the vet notes myself. When I first got the insurance, it took a little while to get the preexisting conditions from the previous vet, but it all worked in the end. Customer service has also been really good. Show details
Value for Money
Transparency
Customer Service
vanessa d.
vanessa d.2 posts
  Pet Protection Plus

Highly recommend

Super fast claim responses (I’m talking 90 minute turn around). Friendly service and genuinely care about my pup. Highly recommend. Show details
Beck F.
Beck F.
  Pet Protection Plus

Pet insurance that’s not painful

Competitive price, seamless claims process and the customer service team are lovely to deal with and very helpful. Show details
Private P.
Private P.
  Pet Protection Plus
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Shane B.
Shane B.Peel, WA2 posts
  Puppy Protection Plus

Excellent Claims Service by Petsy

Excellent turnaround time from claim submission to claim approval. It took less than 24hrs to approve. Keeping in mind when I first created the policy I provided a complete vet history for our dog and made sure I submitted the clinical notes for the claim. It made everything smooth and a very easy process. I had read reviews saying it was a very long drawn out process. But, for me it was fast, easy and simple. Glad I chose Petsy for my insurance. Oh and competitive pricing as well. Show details
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Raf
Raf
  Vet Basic Pet Insurance

Helpful and Supportive

Great customer service and support working through the options available Show details
Yolande
Yolande
  Verified Pet Protection Plus

Pet insurance claims and pre existing conditions

Have found Petsy relatively easy to navigate regarding claims and reevaluating pre existing conditions after a full year. Great communication from the support team and pretty quick to assess and pay out claims Show details
Value for Money
Transparency
Customer Service
Rebecca K.
Rebecca K.
  Dogs Accident and Illness Insurance

Brilliant personalised customer service

Dan provided the most incredible customer service this afternoon as I tried to navigate this whole new world of pet insurance. He patiently listened to my many questions and, in the most beautifully soothing voice, translated insurance jargon into plain English, contrasted a variety of insurance options and explored practical scenarios with me. He even shared his screen with me so I could visually follow along. In short, he was absolutely brilliant. I wish my kids had teachers like this at school! I now feel confident to choose the right pet insurance for my new puppy :) Thank you! Show details
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srini
sriniVictoria
  Verified Pet Protection Plus

Simple and clear claim process

I’m very happy with the quick and easy claim process. Show details

Questions & Answers

Sharon
Sharon · Petsy Pet Insurance

We are relocation to South Australia from New Zealand with our 18mth old desexed French Bulldog Frankie. He has been fully covered with Southern Cross health insurance since 6 months old and is in very good health with no underlying health conditions. Would be looking for pet insurance once we have a moving date and was wondering if you could offer a quote and let me know if you would require any health reports from our vet or current provider. regards Sharon Reynolds

Petsy
Petsy   DM   
Leah M.
Leah M. · Petsy Pet Insurance

Hi there. Do you require vet consultation notes to be attached/emailed to you with every claim? Some vets refuse to give me their notes for each claim and having them do the claim can take weeks. I understand an initial set of notes for history etc, but do you expect me to send new ones through with every claim, or do you contact the vets yourselves when you need them? Thanks!

amy h.
amy h. · Petsy Pet Insurance

I’m a new customer with a Ragdoll kitten, and I’m just wondering how much do the annual plan increase each year. My monthly plan is currently $30 but what will it be in 10 or so years

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Details

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CategoryPet InsurancePet InsurancePet InsurancePet Insurance
UnderwriterHollardHollardHollardHollard
Annual Benefit Limit $25,000$25,000
Amount of Vet Bill Covered Up to 80%Up to 100%
Minimum Pet Age 6 weeks8 weeks
Illness CoverIncludedIncluded
Routine Care CoverOptional ExtraNot Included
Tick Paralysis Included$1500
Emergency Boarding Fees If you are hospitalised for 5 or more consecutive days$500 If you are hospitalised for 5 or more consecutive days.
Lifetime Cover IncludedIncluded
Cooling Off Period 30 Days30 Days
Consultation FeesIncludedNot Included
Cruciate Ligament Conditions Included$4000
Waiting Period for Illness 30 Days21 Days
Accidental Injury Cover IncludedIncluded
ManualDownload manual
Visit official website

Contact info for Petsy Pet Insurance

Mon8:00 am - 8:00 pm
Tue8:00 am - 8:00 pm
Wed8:00 am - 8:00 pm
Thu8:00 am - 8:00 pm
Fri8:00 am - 8:00 pm
Sat8:00 am - 8:00 pm
SunClosed
  • ABN: 54633343058

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