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Excellent customer service and great benefits
I purchased the top cover for my Cat, Lenny 5 months ago. Lenny received discounts on a lickimat on signup, and he also got a free cat collar when I referred a friend.
The customer service was exemplary, I was able to chat to one on the phone while making the purchase to confirm the cover level, and also regarding what is covered after buying the insurance.
I was offered two free vet video sessions in April (maybe because of my cover level?).
Haven't had to claim yet, but by all historical interactions it should be easy.
The online site is also superior to the competition, I was previously using medibanks one and it's like night and day!
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