Petsy Pet Insurance

I really don’t trust insurance companies these days, regardless of what I am insuring. However, Petsy has restored my faith in that they are doing the right thing by who they are insuring. In our case, that is our 6-month old puppy, Cino, who has severe elbow and hip dysplasia. Thank you Petsy. You’re awesome. Show details

I changed pet insurance last year I have two dogs being disabled I depends on other people to take my dogs to the vets so I don't see the vet myself a lot of the time but they only gone to any vet for vaccines and getting the nails done.I been very lucky both my dogs have been in great health. But recently my Kelpie cross has been drinking a lot… Read more

of water and I was a bit worried about her so I took her to the vet who checked her out she still needs a wee test but all looks good maybe a little arthritis so got some anti-inflammatory medication for her. And to my surprise my vet has not heard of petsy pet insurance and out of all pet insurance company's and so I had to pay the whole bill and claim the rest back from petsy. Being disabled I don't have much money but I used my pension money and paid it. As soon as I got home I sent the invoice to the insurance company after 3 days I received a email saying before we can pay a claim we need every vet records you have for the past till I got her so 6 or 7 years back I have no idea the name of any vet she has been too maybe the RSPCA for her vaccines. I now live out in the country. I have two dogs who touch wood have been well most of their life's. But the point I am making why wait till I need my money to live on and ask about her past history. Been taking my $150 every month. If they was not going to cover you pets for any reason then they should say and ask for my dogs history. What if something serious had happened to one of my dogs and they needed $8000 of treatment and me thinking I have insurance so I am ok for the insurance company to turn around and tell me I may not be covered. It's leaves a bad taste in my mouth. So I would recommend you contact them and make sure you have cover. Ask them if they need to contact every vet your animal has ever seen to make sure you pet has insurance. Being sick and disabled it takes time to find out addresses of vets ECT should of asked for this information from the start of the insurance cover. It makes you think they can choose who to cover so they can leave out people who may make a large claim.

Not a straight-forward process with older dogs – I am happy with Petsy Insurance and I am a tough cookie to please. They are really nice people to deal with. If you are interested in insuring your pets with them, please read my review of my personal experience with them, starting at the bottom of my post and working your way up. I am SO pleased that my two dogs are covered by pet insurance. … Read more

For the previous 15 years and 4 pets, my veterinary costs were minimal……..until the snake bite in October last year and from then on, it has been horrendous.

UPDATE NUMBER THREE: March 2023 This time I claimed for the new dog who had a gross vomiting and diarrhoea sickness that I wouldn’t wish on my worst enemy. The cost for the vet, including an overnight stay, was $591.54 and I received $298.03 from Petsy as reimbursement. Again, claiming was straight forward and I received the reimbursement back expeditiously.

UPDATE NUMBER TWO: January 2023 Updated to a 4 star rating My older dog was bitten by a brown snake for the second time. This was my first claim on my Petsy Insurance. Potential policy purchasers need to know that you have to pay the veterinary costs first and then claim on your policy. I am informed that many pet insurance policies are like this, but not all. So if you are not “cashed up” or have a “clear” credit card, be warned. The cost this time was $6,688.12 and with the initial vet consultation and the annual excess for this policy deducted, I received $5230.50 back as reimbursement. The claim process was straight forward and I was paid within 7 days of submitting my claim.

UPDATE: 14 December 2022 I have to say that Petsy staff have gone out of their way to communicate with me since my initial review, and I am impressed. Very nice people, and for a gasbag like me, easy to talk with. Clarifying issues: It turns out that my “replacement” dog did have a skin condition when taken into care at the refuge several months earlier which was treated by a vet, and I was not told of this by the refuge or the foster carer when I accepted the dog. I have since clarified matters with the foster carer. This skin condition is classified by Petsy as a pre-existing condition and is excluded from the insurance coverage until reviewed in 12 months. Also, my “replacement” dog had conjunctivitis according to the vet report to Petsy, although the foster cared said this wasn’t correct, and this too, is excluded from coverage until the 12 month review, Regardless, my “replacement” dog shows no signs of either conditions at the moment….hopefully it stays that way. I do feel that Petsy really tries to do the right thing, and I feel more confident in the product as a result. However, as I have told all Petsy staff, with whom I have spoken, one only knows how good their insurance company is when a claim is lodged.

Initial review: Given a three star rating I am not a fan of any insurance companies, so I have not previously insured any of my animals until late this year. In October 2022 I lost one dog to a snake bite and it cost me $9200 to save my other dog, also bitten by the same snake. So, when I found a “replacement” dog from a refuge to keep my saved dog company, I thought I would take out pet insurance for both of them “just in case”. I chose Petsy Insurance based solely on the good reviews on Product Review, which is a site I have posted reviews to, in the past. My “saved” dog is almost 7 and in the 5 years he has owned me, apart from annual vaccinations and the incredibly expensive snake bite, the only other cost has been for dentistry, which I have not taken up in this policy, knowing it would be an exclusion. On the day that the two-year old “replacement” dog came into my ownership from the refuge, I took out pet insurance with Petsy, registered her with the local authority, got her annual heart worm vaccination and purchased tick/flea medication for both pooches. Over two weeks have gone by now, without confirmation of policy coverage, and I was notified yesterday that I would be contacted in relation to pre-existing conditions for both dogs. I expected a short delay with the “replacement” dog, but none with my “saved” dog as he has been treated by the same veterinary practice for the past five years. I know the “saved” dog doesn’t have any pre-existing conditions and the “replacement” dog was sold to me by the refuge as being in good health, so it will be interesting to see what transpires. It is not straightforward insuring older dogs, so be warned, and I am concerned that even if coverage is offered, loop holes will be found to wheedle out of paying out claims. I will post an update when there is progress.

I've recently insured my third pet with petsy after changing from a few providers that have just mucked us around. When we make claims they pay my vet direct and the staff are always onto it. They follow up and make sure we are okay. The difference between petsy and the others is like chalk and cheese Show details

Pets have been excellent to deal with, and the claims process was incredibly easy, efficient and they were incredibly responsive. I would highly recommend them for pet insurance, they have provided outstanding service! Show details

Pesty have been absolutely incredible — I couldn’t be happier with their service and promptness. My pup was sadly admitted to hospital for 4 days with pneumonia, which was a very scary experience. On top of the worry, the financial stress could have been overwhelming, but Pesty paid the vet directly and helped me massively. Every claim I’ve… Read more

submitted has been confirmed and reimbursed almost instantly. and the customer service was excellent.

I truly couldn’t be happier and highly recommend this pet insurance to anyone. Thank you ❤️

Confirmed not pre-existing, then another agent denied claim – I insured our 10 week old "healthy" puppy. As part of a routine vaccination (after policy was taken out) the vet checked pup's ears (brown, not irritated). In the pre-check Petsy initially said there was a pre-existing condition. When I queried this in the pre-check, they reviewed and confirmed that under their policy it was NOT pre-existing.… Read more

Months later I put in a claim for a new mild yeast infection in ear and follow up. Claim denied due to a pre-existing condition! I emailed back with Petsy's previous advice to me. I did not hear back from that agent - then almost 1 month later I received an email from Petsy that I had made a complaint and that they would get back to me within 30 more days. In the meantime I am paying for cover, and am out of pocket awaiting more advice when they previously said it was NOT pre-existing. How can this be? Awaiting the outcome.

I cancelled after a few months – UPDATED review. Five stars for a good signing on experience, then three for poor communication and mistakes three months in. I cancelled the policy. Show details

I first saw an ad for petsy on the costco app and im really glad I did, I signed up straight away for our little fury family member and haven't looked back. The premiums are very affordable and customer service is second to none. Very happy with the services offered. Show details

I’m a Costco customer and have been really impressed with the Petsey insurance. It’s affordable, reliable, and the customer service has been excellent. Very happy with the experience so far. Show details

We've been with Petsy for 3years now for both our dogs and they are fantastic! Cannot fault them! We have lodged multiple claims over the years and always experienced and easy carefree process while doing so. They make it super easy to lodge a claim and our claims have always been approved within a few days and the money back in our account within… Read more

the week. We have never had a claim questioned or refused. I highly recommend Petsy for pet insurance and will definitely be staying with them for as long as our dogs live.