Petsy Pet Insurance

We recently made a claim with Petsy for our beloved Chibby’s surgery, and we were so impressed with how fast and easy the whole process was. Having a pet go through surgery is already such a worrying and emotional experience, so having our claim processed so quickly gave us one less thing to worry about. We’re truly grateful to Petsy for the… Read more

smooth and efficient service and for making such a stressful time a little easier for our family. Thank you, Petsy, for taking care of Chibby’s claim so quickly. We really appreciate it! ❤️

Extremely happy with my choice! Never had a problem with claims!

Petsy is truly just so easy to manage and easy to make a claim with. My baby has been suffering with ear infections and has been back and forth to the vet. Petsy make it so easy and stress free when making a claim. Simply upload the invoice, submit and thats all there is to it . Having such peace of mind when it comes to my baby and his care is amazing and I can not recommend petsy enough to everyone. Show details

We've had nothing but positive communication with Petsy. I have never had pet insurance before but decided with our new puppy to get it. Wowwww thank goodness we did. Regardless of her problem Petsey has been there. Show details

so quick and easy and payment recieved within 4 days of receiving the online claim. Would highly recommend. Show details

When Harley, our Maltese x Shitzu Poodle, had a seizure and we had to suddenly to go to emergency, it was one of the most stressful experiences we’ve had as pet owners. We found out she was diagnosed with epilepsy. It was heartbreaking and overwhelming, especially knowing she may need medication and ongoing care for life. Thank goodness we had… Read more

Petsy. Knowing Harley’s treatment and ongoing medication could be covered gave us real peace of mind at a time when we were already worried enough. The claim was easy to submit and paid VERY quickly, but what really stood out was the customer service. The team were kind, helpful and genuinely caring. It didn’t feel transactional at all, it felt like we were dealing with people who understood how much Harley means to us. We’re incredibly grateful we chose Petsy.

Excellent service, fast response, friendly team and really felt like I was looked after from start to finish. I am so grateful to the team at Petsy for their support and care. Show details

Everything about obtaining Petsy Insurance and then making a claim was easy, efficient and seemed personal. Highly recommended. Show details

“I had to make two claims with Petsy Insurance in the month of December, 1 before Christmas and 1 just after. I was pleasantly surprised by how quick and easy it all was. Both claims were approved quickly, and the money was paid back soon after. Excellent service and a huge relief during an already stressful time.” Show details

Absolutely amazing service and cannot recommend enough. Made a very stressful situation easy to deal with. Show details

I recommend Petsy. No sub limits . I chose $25,000 cover with $150pa excess and all vet consults covered with I especially like. Pleasant Australian call centre. I have made several claims for my dog Darcy, which were approved quickly - 2 an hour after I made the claim. Show details

They are super efficient and update you throughout the process, good customer service. Another thing that I find helpful is that they contact the vent directly, without me having to ask for the vet notes and send it to the insurer. Show details

Highly satisfied customer – We welcomed 2 miniature labradoodles into our family in March 2024. They were 4 months old. At 7 months old one started to limp. We then received the horrendous news that he had developed a necrotic hip and would require a total hip replacement.… Read more

Petsy were amazing. Naturally they undertook all of the due diligence required and once they determined the issue was not pre-existing they gave pre-approval for the surgery and paid our claim promptly. I highly recommend Petsy. All communication has been courteous and they provide great follow up.

Petsy makes it easy to claim and almost always pay out. I’m very happy! – This policy is such great value! We use it all the time and Buddy (my English staffy) is a bit of a reckless, curious sort. So he gets himself in a spot of trouble fairly often. I feel safe knowing that no matter what he gets himself into we’re… Read more

covered. Petsy makes it easy to claim and we’ve gotten pretty much every claim we made paid out fast. I recommend it to anyone - especially new pet parents like me. Who tend not to know things about pet care until they have to learn the hard way.

When we brought our puppy home, I had no experience with pets, but had started researching and was kind of ready. I had booked a vet visit the very next day. During that first visit, the vet asked if I had thought about insurance. He warned that if a puppy ever got a paralysis tick, the treatment could cost over $20,000, and without good… Read more

insurance, it could be devastating. I told him I had decided on Petsy, but he wasn’t familiar with them and suggested some of the bigger, more well-known companies. I went home, did more research, compared policies, and checked differences. I found those other insurers had sub-limits and lots of fine print, while Petsy was clear, straightforward, and covered what mattered. So I stuck with my choice. Less than four months later, the vet’s warning came true – our puppy suffered tick paralysis, and we went through absolute hell. At that moment, all we cared about was her coming back healthy. I hadn’t even thought about the insurance claim, the Vet had put through the claims automatically, our puppy was still at the hospital when Petsy emailed about the refund, it was a beautiful surprise. They processed everything quickly and with no hidden clauses – exactly what you hope for in a crisis. Petsy is amazing. Honest, straightforward, and so supportive during one of the hardest times of our lives.

Went through a really scary and stressful time at the emergency vet for my cat, which quickly racked up thousands of dollars with overnights. Doing the actual claim was comically easy - I had prepared a 1-hour block to do a bunch of forms, but it was simple and took me 5 minutes. They also kept me in the loop as to how the claim was progressing… Read more

and followed up with the vet, all from their end, while I focused on taking care of my cat. I am genuinely so grateful towards Petsy who accepted the claim with no issues, and anything that wasn’t covered was clearly stated and explained, which was all reasonable. They seem to really be more than an insurance company, and it’s refreshing to see the humanness in a company that helps people not worry about money during an already stressful time. I’ve had to make decisions for my furry family members based on my financial capacity in the past, which is an awful feeling. I could not have been more thankful that I could just help my cat get back to her usual healthy, loving self. Would recommend to anyone and everyone with a pet!

Petsy has made my pets welfare so much less stressful – The service provided by Petsy has been amazing. My puppy got parvo and even with full vaccination needed 24/7care for a week until she was well enough to come back home. Once she was back home I made a claim with two days and got correspondence from the team a day after. I expected the process to take up to two weeks as it was a large claim but… Read more

within five days the claim had been processed and two days later the funds were in my account. All I had to do to make my claim was provide the details of the vet and invoices if the care was complete and they would do all the work getting information from the vet. They also checked in with me a few times during this process to let me know how the claim was going and asked me how my puppy was going.

I have been with Petsy for three months and they have been so much more approachable than my previous insurer. Their policy is the same price of my previous policy but covers two dogs while my previous policy only covered the one. I wish I had been with Petsy earlier as my other cavoodle needed to have dental surgery on some adult teeth and my current policy would have covered this when my old insurer did not.

They also provide a Pre-existing assessment for all pets that helps to outline what vet costs will or won’t be deductible based on their prior vet history. They are also open to updating information when some existing vet notes change, such as a dog no longer eating poop!

My amazing experience with Petsy has made me speak highly of them to everyone who has heard about my poor puppy getting sick and I recommend them to anyone who has a pet.