Petsy Pet Insurance

Petsy Pet Insurance

 Verifiedpetsy.com.au
4.8

140 reviews · Statistics

PositivevsNegative
96% · 1345 · 4%
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Claim Resolution Time
  • <1 week (30)
  • 1-2 weeks (7)
  • 2-4 weeks (6)
Claim ApprovedYes (40) · No (5)
Value for Money
4.8 (102)
Transparency
4.8 (98)
Customer Service
4.9 (120)

Reviews

Petsy Pet Insurance140 reviews
Jessica P.
Jessica P.NSWSydney, NSW11 posts
  Top Cover

Amazing customer service!

I'm really happy with the customer service received from the Petsy team. Very empathetic and understanding. So glad I switched over. Show details
Laurel L.
Laurel L.2 posts
  Puppies Insurance

Outstanding customer service!

One of the best customer service I’ve experienced. Incredibly helpful! Show details
M P.
M P.2 posts
  Dogs Accident and Illness Insurance

My Brussels Griffon ended up at Sydney Vet Hostpital for 3 days

My griffon was terribly ill and spent 3 nights in hospital on a drip. The bill was $5000 and 80% was covered by Petsy. Having the insurance gives me such peace of mind and comfort. Show details
SalingerC
SalingerCNSWSydney, NSW4 posts
  Top Cover

Very professional insurance

The customer service staff here are very professional and really go the extra mile. Extra caring and very knowledgeable. I have been a customer with my mother on the last pet and just covered the new puppy with petsy. Highly recommend the petsy team to anyone Show details
Thi
ThiVICGreater Melbourne (Inner), VIC
  Cats Illness Insurance

Best choice for my kitten !!!!

My little kitten, named Mey, got FIP a month ago and stayed in the ICU for over a week. Luckily, I bought Petsy insurance for him after doing extensive research. There's no sub-limit, and despite the pre-existing condition report showing which illnesses aren't covered (most of which can be reviewed after one year, except for cat flu), everything has been good. The claiming process is easy, and I've already claimed back over $12k after submitted claim and processed only in 3 days. I'm still in the process of claiming back for prescription costs :) (luckily, I chose a limit up to $25k). I want to thank Alex, Fiona, Michelle, and the Petsy team for helping me with the claiming process. I highly recommend Petsy to everyone. Show details
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Dogs life
Dogs life
  Dogs Accident and Illness Insurance

Excellent cover that really works affordable ideal for pensioners & very helpful

Above & beyond.. I was very sceptical but the affordable premiums, no sub limits & lovely helpful people answering all questions gave some peace of mind.
A few weeks after taking out the policy my pup had tick paralysis, costing over $4000. Most other companies have a sublimit of $1500 for tick. Everyone at petsy was wonderful, esp Annie who looked after us the whole way through. Claim was paid fast & no hassle. Literally lifesaving , can't afford not to have this. ... Show details
Natalie
NatalieVICGreater Melbourne (Inner), VIC
  Customised Cover

Excellent customer service

Petsy customer service has been nothing but kind, understanding and patient. I felt comfortable asking numerous questions for insurance advice. Both representatives showed great empathy towards me and were very knowledgeable. It's great that they cover so many different conditions and offer so much flexibility. I feel confident that Petsy will help with caring for my new furry companion. Thank you to the two customer service representatives who assisted me. Show details
Value for Money
Transparency
Customer Service
Cherylee A.
Cherylee A.NSWMid North Coast, NSW
  Dogs Accident and Illness Insurance

My puppy has a pre existing condition

Joined up my puppy (4 months) for Petsy pet insurance and the first claim I made was rejected. Why? Because it was deemed she had a preexisting condition. How does a newborn have a preexisting condition??? She doesn’t. Show details
Rachel M.
Rachel M.
  Indoor Cats Illness Insurance

Product and Customer Service = 100%

Everyone I spoke to at Petsy was knowledgeable (and Australian which was a huge plus). Never had any issues with claims and the customer service was above and beyond. Show details
Jenny
Jenny
  Verified Cats Illness Insurance
My H
My H
  Top Cover

Such great service and so glad I found these guys

The team were so lovely and were very transparent about coverages and explained a lot of things I didn't understand. I didn't know what sublimits were til they explained it to me and I'm glad they did! Petsy has no sublimits at all which is reassuring. Thank you to the petsy team and for protecting Oscar and biscuit Show details
Value for Money
Transparency
Customer Service
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Jason L
Jason L
  Dogs Accident and Illness Insurance

Excellent Service

Petsy's customer service is excellent, the team was amazing to work with and claims sorted in no fuss. Show details
Debbls
DebblsVICGreater Melbourne (Outer), VIC8 posts
  Dogs Accident and Illness Insurance

Never heard of Petsy but so glad I found them!

These days, there is not a lot of positive things to say about customer service delivery...but today Annie proved my thoughts wrong and delivered the real thing! I hadn't heard of Petsy Pet Insurance...I am glad I did a google search and found them...Annie was amazing as we went over the details of my new policy, explaining the things I didn't understand...I am confident that I have found, the best insurance company for my dog. Thank you Annie & Petsy. Show details
kerry
kerryWAPerth, WA3 posts
  Verified Dogs Accident and Illness Insurance

very unsatisfactory interaction

on making a claim one is given the fourth degree, no instant claim through Vet. Very wordy emails and no satisfaction. claim not paid and though I am now aware of why, I feel shaky about continuing with this company. poor wording from my Vet contributed to confusion, but the overreaction from this company was epic. Really sorry I chose them. Show details
Value for Money
Transparency
Customer Service
M P.
M P.2 posts
  Indoor Cats Illness Insurance

My Brussels Griffon Has Needed His Insurance

Thank heavens for my insurance. My Brussels Griffon had an infection and spent 3 nights at Sydney Vet Hospital on Botany Road. I could use the insurance up front so I only paid 20% of what would otherwise have been an expensive experience. Show details

Questions & Answers

Sharon
Sharon · Petsy Pet Insurance

We are relocation to South Australia from New Zealand with our 18mth old desexed French Bulldog Frankie. He has been fully covered with Southern Cross health insurance since 6 months old and is in very good health with no underlying health conditions. Would be looking for pet insurance once we have a moving date and was wondering if you could offer a quote and let me know if you would require any health reports from our vet or current provider. regards Sharon Reynolds

Petsy
Petsy   DM   
Leah M.
Leah M. · Petsy Pet Insurance

Hi there. Do you require vet consultation notes to be attached/emailed to you with every claim? Some vets refuse to give me their notes for each claim and having them do the claim can take weeks. I understand an initial set of notes for history etc, but do you expect me to send new ones through with every claim, or do you contact the vets yourselves when you need them? Thanks!

amy h.
amy h. · Petsy Pet Insurance

I’m a new customer with a Ragdoll kitten, and I’m just wondering how much do the annual plan increase each year. My monthly plan is currently $30 but what will it be in 10 or so years

See all Petsy Pet Insurance questions

Details

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CategoryPet InsurancePet InsurancePet InsurancePet Insurance
UnderwriterHollardHollardHollardHollard
Annual Benefit Limit $25,000$25,000
Amount of Vet Bill Covered Up to 80%Up to 100%
Minimum Pet Age 6 weeks8 weeks
Illness CoverIncludedIncluded
Routine Care CoverOptional ExtraNot Included
Tick Paralysis Included$1500
Emergency Boarding Fees If you are hospitalised for 5 or more consecutive days$500 If you are hospitalised for 5 or more consecutive days.
Lifetime Cover IncludedIncluded
Cooling Off Period 30 Days30 Days
Consultation FeesIncludedNot Included
Cruciate Ligament Conditions Included$4000
Waiting Period for Illness 30 Days21 Days
Accidental Injury Cover IncludedIncluded
ManualDownload manual
Visit official website

Contact info for Petsy Pet Insurance

Mon8:00 am - 8:00 pm
Tue8:00 am - 8:00 pm
Wed8:00 am - 8:00 pm
Thu8:00 am - 8:00 pm
Fri8:00 am - 8:00 pm
Sat8:00 am - 8:00 pm
SunClosed
  • ABN: 54633343058

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