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My dog had surgery for peritonitis from bowel perforation, which happened after delivering a litter of puppies. The vets have said they don't know what caused the bowel to perforate and the issue is not pregnancy related. The insurance claim was rejected saying it's pregnancy related!!! It took over 3 weeks for them to reject the claim. I have asked them again and again that if I get a letter from the specialist saying the condition was not pregnancy will they cover the claim? They won't answer and keep going back to it was pregnancy related without any other valid reason. I will be taking this matter further to the ombudsman.
Thankyou bow wow insurance
Lodged my first claim for my German Shepherd. During a stressful time bow wow insurance were so fast and efficient and made the bill the least stressful part - we were reimbursed for 70% of the bill within 4 days. The peace of mind plan is definitely worth the price. I will definitely be recommending this pet insurance and taking out policies for my future pets with them.
80% refund claim paid
Having reluctantly made the grudge purchase of cat insurance for my 6-month-old kitten in early December 2019, little did I know that it was the best choice that I could have financially made during the typically costly Christmas period.
Three months later my kitten accidentally fell 1.5 stories down from my balcony to the concrete floor below fracturing both arms and also dislocating one.
Following $10,033 of surgery and hospital treatment later, Bow Wow Meow effortlessly within 3 weeks promptly refunded 80% of my claim.
Never will I stray from taking out pet insurance or from Bow Wow Meow ever again!
No claims first year insured and premium goes up!!
Have had my dog insured for 1 year, he is about to turn 2.
I have made no claims and his yearly insurance has gone up from $449 to over $600!!
What a joke! will I be paying over $800 next year.
Don’t purchase with them! Horrible experience!
This insurance company is horrible. DON’T purchase with them! They rejected claims for non sense.
When I first rescued my cat, she had a little bit of loss of hair in one spot, probably just skin allergy to new environment.
Then last month, I took my cat to the vet for another condition- feline acne, which is completely different from skin allergy. Acne is due to oily food or plastic bowl and incurred black chin acne. Bow wow meow declined my claim of feline acne because they think it’s pre-existing condition, which is totally bullsxxx! Th...ey should know these two conditions are totally different but just argued that they’re all skin problem. I have purchased this insurance for so long and never had a claim. I felt disappointed and disgusted by how customers are treated. They didn’t even cover consultancy fee but the cover said they would. I just cancelled my policy and want my money back.
Very happy customer!
I have been with Bow Wow Meow pet insurance for my Cavalier "Ruby" for 6 years now and I have never had a problem anytime I have made a claim. Simple process, around 80% each time and no hassles at all. Worth it for peace of mind.
Saved us this year
Having 4 dogs insured with bow wow meow and never really having to claim on them over the past 4/5 years, that all changed this year when one of our dogs went through a nightmare year with claim after claim of unrelated condition. Bow wow meow have paid out over $4,500 to us this year. I cant express how relieved we are to have the insurance in place, we have a few more claims to make before (fingers crossed) we can get a break from the vets and I also have everything crossed bow wow meow will pay them out as quickly as they have done the rest.
The so-called team of veterinarians of this company called the operation to remove the testes due to the threat of cancer in my dog as usual castration and, relying on my policy, agreed to return $ 50 only. Castration $ 350, the operation that my dog needs $ 1300, payments in case of cancer - $ 0 because it is not treated in animals. In this case, it remains to watch your pet slowly dying.
The reviewer stated that an incentive was offered for this review
The process was clearly explained and fair. The claim was quickly paid. Can’t ask for more than that.i would end this review now except they don’t accept less than thirty words. This is the only complaint I have with Bow Wow Meow.
Easy claim process after my dog was operated on to remove a twist tie she’d eaten.
I received the stated 80% refund quickly and without any problems.
The claim process was easy as well.
Definitely happy I took out cover with Bow Wow Meow, which had been recommended to me.
Very happy customer
Over the years I have had a number of pets and tried a number of insurers. I can honestly say that Bow Wow Meow is hands down the best.
Very easy to claim - my vet does it for me!
Very easy to understand and very prompt. When I first joined BW Meow I had a few questions after my first claim and the staff member who answered my questions was very good - very professional.
Everything I expect with Pet insurance
We unfortunately had to make a few claims for our Pet Shiloh. However, Bow Wow Meow let insurance has an easy claims procedure which is fast, efficient and claims are settled in a timely fashion.
I find Bow Wow Meow to be very efficient and responsive with all my claims.They always keep me informed with the status of each claim. My Dachshund has recently had spinal surgery which was really expensive and a very stressful time for me as it was quite serious and his recovery needed my focus and attention .I appreciated my claim being processed quickly without complication. When I did have a concern with one of my claims they were very responsive with their review of it and made the necessary amendments. My partner and I checked our policy...thoroughly before we made any claims.It is important that you know what you are and not covered for. Thank You Bow Wow Meow for taking the financial worry out of the picture for me so I can focus on getting my pooch well again. I am singing their praises to all with pets.
1st claim - perfect!
Lodged our first claim after an injury to our dog. Claim paid promptly and as per policy. We have only had the policy for 10 months but will be continuing.
Fast & seemingly efficient
After being with Bow Wow for nearly 2 years Im very happy with policy and Bow Wow to date. All claims have paid up to amounts indicated in my policy. Would recommend Bow Wow to any pet owner.
Peace of Mind and then some ..
I've 5 pedigree large breed dogs insured with Bow Wow Meow. I've been with them for several years and recommend them to new puppy owners and other pet owners. Their claim process is usually quick, unless they need to investigate a new claim and research pet's health history. That can take a little longer, but they keep you informed of progress and work toward a quick resolution. I am a happy client!
First claim for an ear infection
Decided to ensure our tabby with Bow Wow after reading good reviews and chose the peace of mind plan.
We recently had to make our first claim due to our cat getting an ear infection. Our claim was initially declined due to showing clinical signs of a pre-exisiting condition but after The claim was reviewed they approved. I was very pleased with the way they handled my objection to the declined claim. They contacted me straight away and had it resolved within a day. I believe you don’t realise how good a company is until there is a problem and they have the opportunity to correct. I will certainly stay with Bow Wow insurance and use for a future furr babies.
Poster Company for why they say Pet Insurance is a rip off!
Do your research thoroughly people before you decide to sign up with this lot. Complete rip off and not worth a cent paid. Will be cancelling as soon as I can first thing Monday morning. Paid for the accident and illness level, second top I believe, and my dog had an ear infection. Not an uncommon illness with dogs and cleared with drops in a couple of weeks. Sent in the claim, which by the way took forever, and today received the rejection letter because he had had an ear infection prior to taking out the insurance, which had all cleared, and ...so they class this as a prior condition and so refuse to pay. He is a rescue dog who had been abandoned. Checked the dates and it was 8 days before taking out the policy so the VET notes said. Never even thought that an ear infection would be a preexisting condition. What a joke. So why in the world would you take out illness cover? An ear infection is an illness not a condition. Bit more expensive to change but then I have also heard from others, and seen on here, that renewal with Bow wow rip off skyrockets after the first year. They will come back and say all pet insurance providers will class this as a preexisting condition. Just goes to show how true it is that pet insurance is an expensive rip off. As I discovered from Choice: "Pet Insurance is the insurance a business sells when it wants to make money without providing any service at all. Riddled with exclusions and technicalities, pet insurance is one of this country's worst-value insurance products. It relies on emotionally manipulating your love of your pet to sell you worthless insurance. There was not a single policy that we could in good conscience suggest that pet owners consider buying".
Quick process. Get back what they say you will.
Claimed a few times for my cat and now once recently with my dog. My claims have been processed quite quickly each time and always got back what my policy said I would.
Unfortunately this is the second time I have needed to write a review for Bow Wow Meow.
We have had the insurance for around 3 to 4 years for our pup. We have made one major claim, approximately 2 years ago. This claim took a long time to be processed due to multiple errors, missing emails (sent to Bow Wow) and requests for completely unrelated veterinary certificates. Fortunately it was resolved and we couldn’t fault them on their response, despite the months it took to finally straighten everything out.
I’ve chosen to write this second revie...w unfortunately due to payment problems. At the end of December, my monthly premium was rejected due to changing accounts and obviously the Christmas season. The letter enclosed with the email informing me that payment for two months (December and January) was due in the 27th of January. I have been attempting to log onto the online portal for around a week so I could settle the bill. Finally and after much frustration, I emailed Bow Wow (I like to have a paper trail) and was informed that instead of the policy being cancelled on the 27th of January, it was cancelled at the end of December. They have requested that I call and get this straightened out (indicating some kind of glitch) but due to my previous experience of multiple phone calls, emails and other methods of communication - I’m not sure how effective this will be. With this in mind, I am now actively looking for another provider. However, I would like to reiterate that although the policies, procedures and guidelines set forth by Bow Wow Meow, their staff and customer service has been impeccable.
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Questions & Answers
I've just had to come home early from holiday to take care of my pet after he had emergency treatment on his eye. Does his policy cover any of my travel costs?
I'm wondering if your insurance can cover after hour vet fee on public holiday.
Bow Wow M.Bow Wow Meow Pet Insurance
Hi Nicole, apologies for the late response. Yes, it will cover all eligible vet fees on public holidays or after hours up to the vet consultation fee sub-limit of $300 per annum.
Hello, I wish to cancel my two dogs' insurance policy. I have been very disappointed by the minimal refunds we have received and feel that your (and other pet insurance companies') advertising is a bit misleading when you claim to refund up to 80%. It was closer to 15% to 25% of the total cost of vet fees. Additionally, your PDS, on closer inspection, does not cover a range of conditions pertinent to my dogs. Can you please tell me how to cancel the policies?
Thank you, B
Bow Wow M.Bow Wow Meow Pet Insurance
Hi Bernie, I am sorry you feel disappointed. Just like most the pet insurers in the market, there is an annual sub limit of $300 on vet consults which is why you may not have received 80% back. There are a few other sub limits, however, most of the conditions we cover will go up to 80% of the annual limit. Please email email@example.com to cancel your policy. Thank you.
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