I have had to make several claims with Bow Wow and without exception every time I have received excellent service. The level of communication is commendable and the processing of claims is prompt. Excellent value for money.
Terrible service, extensive wait for claims and ridiculous loop holes
Be careful guys, 2 claims only 1 paid out after waiting 6 weeks. Vet sent reports 4 times, I have the transcripts. Tried to claim a follow up consultation for skin condition and because I asked questions about breeding during the consultation the vet notes were thorough and included this question so bow wow refused to pay the consultation claim as it mentioned breeding. Cancelling and going to fair trading
Sam & Ash
Simple and easy
We have been with bow wow 7 yrs. Recently they have become so easy to deal with and the vet now sumits everything for us. Great policy and great piece of mind for our fur baby
Dog attack claim
Easy to set up, reasonable price. We have only been with your company for a short while. I recently rang to inquire about a claim when my dog was attacked. I was in two minds whether to claim or go after the owner of the offending dog for the full amount of the bill. Your operator encouraged me to claim through the insurance. Just as well as the offender was not very co operative . I could easily been out of pocket for over $2000. Payment was made into my bank account promptly. I think other insurance companies could take a leaf out of your book. I would highly recommend your company.
Mark & Tania
Speedy and easy claims process
I have had pet insurance for my two dogs with Bow Wow Meow for approximately 3 years. More recently I have had to make many claims due to ongoing skin issues with one of my dogs. I have found the claims experience to be easy and dealt with in a timely manner. Would definitely recommend this insurer.
Fast and easy
I have pet insurance policy over 7 years.
My dog is getting old and he needed a big check up.
Claim was easy and payment was fast. I love the online platform to lodge a claim.
This pet insurance is great! The portal is easy to use and the claims process is quick and easy ! Most claims take less than a week to resolve and payment is direct debited right away !
Complicated claim but process was hassle free
My little dog suddenly lost her vision about 6 months ago. She had multiple appointments, especially after she walked into something and damaged one eye. The whole claim process with Bow Wow Meow Pet Insurance was easy. The rebates were very reasonable too.
I have made 3 claims so far and each time the process couldn't be faulted. Super prompt and the online portal is great, once approved the money was in my account the next day. Highly recommend! I wish other insurance types operated this way!
Prompt payment, well worth the money
We had to claim when our dog was admitted to hospital for 2 nights over the Easter weekend. The hospital sent the paperwork directly to Bow Wow Meow and the money was back in our account in about a week with nothing further required from us.
Easy claiming process
Great communication with the BWM regarding upcoming surgery for my dog and the claim process, i got pre authorization for what i could claim and estimate of the return costs
I have been with BWM for 5years and love the easy online claim process.
I have insured my cats with Bow Wow Meow insurance for a few years and needed to submit a claim for Vet bills. The claim was handled promptly and I received a payment within the week. Easy to use and a great outcome.
Great experience with BWM
We have had a very unfortunately and unlucky year with our new Golden Retriever puppies, and the stress has been greatly reduced by the financial support that our Bow Wow Meow pet insurance has provided. We have only been members for over a year, and all of our many claims have been submitted automatically by our vet and processed with fantastic online communications and prompt claims payments. Keep up the great service !
Yet another great experience with Bow Wow Meow!
I have been with Bow Wow Meow Pet Insurance for around ten years. My previous dog had serious health problems requiring expensive treatment. Bow Wow Meow were great throughout. Now we have a rescue greyhound, Ellie, who has not had any health worries until just recently. She had a suspicious lump which needed removal. Bow Wow Meow paid what I was entitled to quickly and efficiently. I just love the new online claim process which is completed by my Vet; so easy and trouble free. Well done, Bow wow Meow!
The best pet insurer around
I submitted a large claim and within two business days the fund were in my account. Their website is easy to navigate and the online claims portal is very user friendly. With consistently great service, you can’t ask for much more!
Would Never Go Anywhere Else for Pet Insurance
Second Patella and ACL operation for our dog - Bow Wow Meow came to the party again. A huge relief knowing how we can rely on them to assist us financially
The claim ing in process is good but what I do not like is that there are only 3 consultation that you can claim on per annum and that my monthly premiums went up by 40%
We have always been hesitant to get pet insurance as we didn't know if it would be worth it due to the cost. After much research (& recommendations from friends) we decided to go with Bow Wow Meow for peace of mind if anything were to ever happen to our dog. That day came recently when our dog had to undergo surgery, we contacted Bow Wow Meow prior to the surgery to seek advice and once the surgery was complete we submitted our claim. We have never submitted an insurance claim so assumed this would be a long difficult & stressful process but it was SO seamless :) I wouldn't hesitate to recommend Bow Wow Meow!
So glad we have Bow Wow Meow... our staffy has become very clumsy and ended up at the vets more times than I want to know about! All claims were easily and quickly processed with payment back in my account within 1-2weeks. I’ve been with them for over 7 years now and very happy with them.
Excellent value for money and fast electronic claims process
We have Bow Wow Pet Insurance for our puppy and it has proved to be excellent value for money. Our puppy has had her fair share of puppy-related "mishaps" during her first year and this insurance has provided excellent cover for these. The claims process is easy and fast. Our vet submits the claims for us electronically and we receive the money very quickly. I would thoroughly recommend having pet insurance to cover accidents and illnesses if you have a puppy, as they can be very expensive otherwise!! And I would definitely recommend Bow Wow Meow.
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