Bow Wow Meow Pet Insurance
Peace of Mind, Ultimate Care, Accident Plus · See All
- bowwowinsurance.com.au
- ✓ Verified company
- Award Winner 2023
- +5 more
2,816 reviews · Statistics
- See all reviewer photos
- <1 week (586)
- 1-2 weeks (308)
- 2-4 weeks (124)
- 1-2 months (34)
- 3+ months (11)
Bow Wow Meow Pet Insurance is a ProductReview.com.au Awards Winner for 2023, 2022, 2021, 2020, 2019 and 2018. Learn more
Details
About Bow Wow Meow Pet Insurance
Bow Wow Meow Pet Insurance offers cover for cats and dogs, with over 120,000 Aussie pet owners using them to protect their animals.
There are different levels of cover to choose from:
- Dogs: Accident only (Accident Plus); Accident and illness (two levels of cover: Peace of Mind, Ultimate Care).
- Cats: Accident only (Accident Plus); Specified illness (Indoor Cat); Accident and illness (two levels of cover: Peace of Mind, Ultimate Care).
You can get up to 80% of eligible vet bills reimbursed, and you also have the option to change the percentage of your benefit. There’s also no excess, so you can claim for even small eligible vet expenses.
Bow Wow Meow boasts an easy claim process, and you can get your claim processed on the spot, so you only have to pay the gap at the vet.
The pet insurer also offers discounts for puppies and kittens, a 10% multi-pet discount, and a complimentary ID tag every year, and a pet health card for you to keep in your wallet.
Points of praise:
- Most reviewers found that the customer service at Bow Wow Meow Pet Insurance was excellent. They described staff as professional, compassionate people who “truly care about their furry clients”.
- They also found that submitting a claim was a very quick, simple and straightforward process, and the claim itself was processed quickly. A number of reviewers said that the GapOnly™ service claim made it convenient for them, as they didn’t have to pay more out of pocket than they needed to.
- Overall, reviewers found that their policy with Bow Wow Meow Pet Insurance represented great value for money, saying that they got good policy inclusions at a competitive price.
 | | | |
|---|---|---|---|
| Category | Pet Insurance | Pet Insurance | Pet Insurance |
| Underwriter | Hollard | Hollard | Hollard |
| Annual Benefit Limit | $15,000 | $20,000 | $10,000 |
| Amount of Vet Bill Covered | Up to 80% | Up to 80% | Up to 80% |
| Minimum Pet Age | 8 weeks | 8 weeks | 8 weeks |
| Illness Cover | Included | Included | Not Included |
| Routine Care Cover | Included | Included | Included |
| Tick Paralysis | $2,000 | $3,000 | $1,200 |
| Emergency Boarding Fees | $500 if you are hospitalised for 1 or more consecutive days during the policy period or require emergency accommodation due to family violence. | $1,000 if you are hospitalised for 1 or more consecutive days during the policy period or require emergency accommodation due to family violence. | $500 if you are hospitalised for 1 or more consecutive days during the policy period or require emergency accommodation due to family violence. |
| Lifetime Cover | Included | Included | Included |
| Cooling Off Period | 21 Days | 21 Days | 21 Days |
| Consultation Fees | 300 | 300 | 300 |
| Cruciate Ligament Conditions | 2,600 | 2,600 | 2,600 |
| Waiting Period for Illness | 30 Days | 30 Days | 30 Days |
| Discounts / Offers | Puppies & kitten get 2 months free in their first year, Get 15% off your first year’s premiums, 10% discount for multiple pets, Get a free ID tag & pet health card for your pet, Get 2 complimentary VetChat calls, Get access to Bow Wow Benefits discounts for policy holders | Puppies & kitten get 2 months free in their first year, Get 15% off your first year’s premiums, 10% discount for multiple pets, Get a free ID tag & pet health card for your pet, Get 2 complimentary VetChat calls, Get access to Bow Wow Benefits discounts for policy holders | Puppies & kitten get 2 months free in their first year, Get 15% off your first year’s premiums, 10% discount for multiple pets, Get a free ID tag & pet health card for your pet, Get 2 complimentary VetChat calls, Get access to Bow Wow Benefits discounts for policy holders |
| Accidental Injury Cover | Included | Included | Included |
Contact info for Bow Wow Meow Pet Insurance
| Mon | 8:30 am - 5:00 pm |
|---|---|
| Tue | 8:30 am - 5:00 pm |
| Wed | 8:30 am - 5:00 pm |
| Thu | 8:30 am - 5:00 pm |
| Fri | 8:30 am - 5:00 pm |
| Sat | Closed |
| Sun | Closed |
- ABN: 76124601127
The Best Pet Insurance Company
Peace of MindCompletely professional, great value, compassionate and unbelievably fast with claims. I cannot see myself insuring my pets with any other company. Highly recommended.
- Claim Made: Yes
- Number of Pets: 2 pets
- Pet Type(s) Insured: Cat and Dog
- Claim Resolution Time: <1 week
- Claim Approved: Yes
Great service
Peace of MindMy 18th old puppy picked up a nasty infection and had investigations, blood test and other samples, also an anaesthetic as she was so stressed having the procedures over 2 days, I submitted my 2 invoices and they were processed and money in my account within 24 hrs, with no problems or interventions. Very happy with the service and would recommend, Lottie took a week to improve, and she’s well now.
- Claim Made: Yes
- Number of Pets: 1 pets
- Pet Type(s) Insured: Dog
- Claim Resolution Time: <1 week
- Claim Date: November 2023
- Claim Approved: Yes
So easy
Peace of MindI’m an older lady with a gorgeous beagle and the claiming process is so easy thank you
- Claim Made: Yes
- Pet Type(s) Insured: Dog
- Claim Resolution Time: <1 week
- Claim Approved: Yes
Disgusted Ex Member
Bow Wow Meow Pet InsuranceThinking of Pet Insurance, STOP, DON'T DO IT !! We were loyal members for 8 years spending close to $10,000 on so called cover. This year we had the opportunity and audacity to actually make a claim, receiving about $300 in total rebates. Their way of rewarding our loyalty was by increasing our premium by 40 % without even notifying us. Outrageous !! Save your money and put the ridiculously high premiums they charge in you own pet account and you will end up way in front, and have the extra bonus of not having to deal with these profiteering predators.
Justin
- Claim Made: Yes
- Number of Pets: 1 pets
- Pet Type(s) Insured: Dog
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Exceeded all expectations!
Ultimate CareWhen things go wrong, which they unexpectedly did for my beautiful 2 year old Dalmatian, you need the best of support, coverage and speed - and Bow Wow exceeded all expectations, and allowed my boy to get the best of care, without the stress of what was covered or what the costs would be. will never be without this ultimate care!
- Claim Made: Yes
- Number of Pets: 2 pets
- Pet Type(s) Insured: Dog
- Claim Resolution Time: <1 week
- Claim Date: November 2023
- Claim Approved: Yes
perfect for us and our Missie
Ultimate CareWith the Vet able to claim direct and us only having to cover the balance makes this a hassle free experience
- Claim Made: Yes
- Number of Pets: 1 pets
- Pet Type(s) Insured: Dog
- Claim Resolution Time: <1 week
- Claim Approved: No
40% price increase!!
Peace of MindLast years price: $220/month
Next years quote: $306/month
Option to reduce my cover but still pay $219!
I have been with Bow Wow for many years, always great to deal with claims however because my dog is now older they are now taking advantage of this and charging a whopper of a price increase.
Update: Since this review was to be published originally, I had been in contact with Bow Wow. The options remained the same, I wasn’t given the opportunity to pay more excess to keep the price down. Fortunately I was able to find an insurer that of
... Read morefered more benefit per year, no condtion limits (as with a lot of other policies of dogs of 9+ years) and the price was $70 less than what I was paying last year! Bow Wow, you had been great up to this point, never had any issues with any claims, customer service was great. We had been with you for many years for both of our dogs. Greed got the better of you however and you’ve lost a loyal customer.- Claim Made: No
- Number of Pets: 2 pets
- Pet Type(s) Insured: Dog
Actually really easy to claim
Peace of MindOur King Charles caviler teenager was taken to a Gold Coast animal hospital with apparent poisoning symptoms. He was able to be medicated and was taken home the next day. The hospital kindly emailed an invoice (being worried sick and sleep deprived - forgot to ask for one). Logged on to Bow Wow via website on my phone. Uploaded the invoice and completed a few generic questions primarily tick box choices and done! Received an email the claims team were reviewing the claim. Few days later claim confirmed as processed and was reimbursed with a
... Read moren itemised breakdown. So easy. Have had insurance with Bow Wow for 9 months, and after researching quite a number of others, and being with another one for 5 years, Bow Wow was the best value for money especially having a caviler. It was also the easiest to set up especially via mobile.- Claim Made: Yes
- Number of Pets: 1 pets
- Pet Type(s) Insured: Dog
- Claim Resolution Time: <1 week
- Claim Date: October 2023
- Claim Approved: Yes
The two year old cockers
Accident PlusOur male 2 yo cocker spaniel picked up a paralysis tick recently, and it very quickly led to back leg disfunction, and all round lethargy and a very sick dog
- Claim Made: Yes
- Number of Pets: 2 pets
- Pet Type(s) Insured: Dog
- Claim Resolution Time: 1-2 weeks
- Claim Date: October 2023
- Claim Approved: Yes
Find out how Bow Wow Meow Pet Insurance compares to other Pet Insurance
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If you have a fur baby - you NEED this.
Ultimate CareWhen anyone tells me they’re getting a pet I bombard them with praise for bow wow meow. From the online portal, to the customer service, ease of use (and everything’s super easy to understand) to claims processing time? I’ve never had one single experience that hasn’t left me saying “I’m so glad we have this!”
Could not recommend a single business or product more highly.
- Claim Made: Yes
- Number of Pets: 2 pets
- Pet Type(s) Insured: Cat
- Claim Resolution Time: <1 week
- Claim Date: October 2023
- Claim Approved: Yes
Very happy with the service
Peace of MindNever had a problem with any of my claims. Process is easy and quick. Glad I went with Bow Wow which was recommended by my vet. Also recommended you to my daughter and she is also very happy
- Claim Made: Yes
Great product
Peace of MindEasy and quick
Good value
Can place claim at the vet
Good service
- Claim Made: Yes
- Number of Pets: 1 pets
- Pet Type(s) Insured: Dog
- Claim Resolution Time: <1 week
- Claim Approved: Yes
Find out how Bow Wow Meow Pet Insurance compares to other Pet Insurance
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Ultimate peace of mind
Ultimate CareAt a time when we had enough stress and worry, knowing we had Bow Wow Meow on our side was the best feeling.
Our vet is a 'gap only' provider so we only had to worry about our puppy getting through surgery, and coming home.
Bow Wow team were the best.
- Claim Made: No
- Number of Pets: 1 pets
- Pet Type(s) Insured: Dog
Great customer service. They’ve earned my loyalty.
Ultimate CareWe had an Italian Greyhound who passed away recently. She had her issues throughout her life and became quite ill toward the end. Bow Wow Meow, never missed a beat, they always paid and never put us through the hoops. We always felt quite respected. Paying the “gap only” at the vet was brilliant. We also took advantage of complimentary VetChat who were also very good and gave us comforting advice when it wasn’t possible to get her to a vet. We would definitely use this company again.
- Claim Made: Yes
- Number of Pets: 1 pets
- Pet Type(s) Insured: Dog
- Claim Resolution Time: <1 week
- Claim Date: September 2023
- Claim Approved: Yes
Prompt and straightforward
Ultimate CareWas easy to claim and was quickly delt with. Very happy with my ongoing insurance for my cats like I have for the past 2 yrs
- Claim Made: Yes
- Number of Pets: 1 pets
- Pet Type(s) Insured: Cat
- Claim Resolution Time: <1 week
- Claim Approved: Yes
Questions & Answers
Thinking about insuring with this company. How does this company perform with non related injuries? We just took our puppy into the vet after she was limping after a big play session. Vet had non conclusive answers as she was totally fine there (no limping), likely just over exerted herself . If she was to develop hip/elbow displasia at a later time (high risk breed), would this vet visit make it a pre-existing condition?
Hi Goldengirl, thanks for getting in touch. As your question is related to a specific scenario, I will have to get our claims department to advise so I don't give you the incorrect information. I have sent your request to them and should hear back shortly. If you would like to get someone from our team to give you a call to discuss these concerns, please send me your best contact number and I will get someone to contact you. Kind Regards, Paige
Just wondering if vaccinations and Desexing are covered
Hi Michelle, unfortunately, vaccinations and desexing are not covered under our policies. However, if you choose to add routine care to your cover, you can receive a $50 annual benefit for desexing and up to $30 for vaccinations. For more details on Routine Care, please see the following link https://bowwowinsurance.com.au/routine-care-cover/. Hope this helps :)
Hey, I have a French Bulldog puppy, I would like to know if the insurance coves the BOAs surgery? Thank you
Hi Gabrielle, thanks so much for reaching out.
This is a bit of a tricky one and I will need to get our team to look into this for you. I will get back to you. Thanks so much, Kerstin
Depending on the level of cover you have / will sign up for, BOAS is generally covered under the illness section of the policy. Provided it is not a pre-existing Condition and your pet did not show any signs / symptoms of this condition prior to the policy commencement date or within the 30 days waiting period. Hope this helps :)
Thank you !!
Get an answer from our members and Bow Wow Meow Pet Insurance representatives
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Hi Justin, thank you for taking the time to give us some feedback. I am sorry to hear you you are unhappy with the outcome of your claim and premium increase. You should have been notified about the p
... Read morerice increase so we have clearly failed you on this occasion. We would like to look into this further and see what has happened here so we can improve. Can you please send your policy details and this review to help@bowwow.com.au? Please note that if your claim was for consultation fees, there is an annual sublimit of $300. This is clearly noted in our PDS and online. Kind Regards, Bow Wow Meow