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Bow Wow Meow Pet Insurance
Peace of Mind, Ultimate Care, Accident PlusReviewer Photos & Videos
Allycat South East Queensland, QLD
- 2 reviews
Great to have when it is needed!
I had been a customer of Bow Wow Meow for 13 months with my cat, MeMe. I only made one claim in that time, sadly it was due to a sudden serious illness that forced me to say goodbye to my furr-baby.
I put the claim in a few days after and, although it took nearly three weeks, Bow Wow kept me informed and paid back nearly 80% of what I had paid. Not only that, they also refunded a large part of the premium I had paid upfront a month earlier, which I had not expected after the claim I had made.
I had questioned to myself a lot about getting pet...
1 comment
CyndiMetropolitan Adelaide, SA
- 13 reviews
- 10 likes
Great fast no fuss claiming very happy so far
Have hassles with other pet insurance when trying to claim so very reluctant to join another. I have only been with Bow Wow Meow for a short time but had reason to claim and it was really easy and benefit refund processed in 2 days. Very happy so far and good value as they cover for consults on my policy which some do not.
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Good to hear that your claim went smoothly. Just an FYI, although we cover consults, there is unfortunately a sub-limit on them for the year (please check your policy for details). Thanks so much for the review Cyndi.
- Accident Plus
- Verified customer
Great Experience
The gap system made it so easy to deal with. When your dog is ill and the last thing is dealing with a head ache on claims, this was the best and easiest system used. Highly recommend. All communication was very transparent. So far so good!
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Hi Mandy, thanks for the review. We are only hearing positives about the No Gap system & obviously look forward to it being rolled out with as many vets as possible. Glad it worked well for you too! All the best from the Bow Wow team.
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Mike CPerth, WA
Great service
No issues with the insurance payments for my Schnauzer Tessa.
She has just finished her 16th chemo session and the Lymphoma is in recession.
Claims did vary in costs.
Never had to wait more than a fee weeks to receive the benefit.
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Hi Mike, thanks for the feedback and we are glad to hear that Tessa's lymphoma is now in recession. We hope that she is feeling well and that her health will continue to improve! All the best from the Bow Wow team.
MarissaVictoria
Worth having it
I’m very happy I insured my golden retriever dog. I insured him for accident plus. For peace of mind, He was a healthy do, i only claim once when he was 5yrs old and now that He is nearly 14 yrs old, the insurance was a big help, I was able to claim all his medical consults and medications, different kinds of blood tests when he was diagnosed with cancer. They processed my claim so quickly and I was able to claim 40% of the total cost. It’s worth having it.
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Hi Marissa, thanks for the lovely feedback. We are glad to have been there for you and your fur baby when you needed us. We hope your boy is doing well and not in too much pain. All the best from the Bow Wow team.
JodiePerth, WA
Wouldn’t live without pet insurance
My husband and I are very happy with Bow Wow Insurance. Using the online portal is easy and efficient.
Been with Bow Wow 5 1/2 years.
I found when making a claim from start to finish is only taken a week except for my last claim which has taken a lot longer.
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Hi Jodie, thank you for taking the time to give your feedback. It's great to hear that you have had a good experience and are satisfied with our claims process. :) All the best from the Bow Wow team.
stevehendoSydney, NSW
- 2 reviews
- 1 like
Great service... especially with Gap Only
Great when you need it.. provides easy payment with Gap Only at the vets.
Good online portal which allows you to update details easily
Watch out when you get offered to reduce premiums especially with an older animal it may not be worth the small monthly decrease
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Hi Steve, great to hear that you are happy with our service, and taking advantage of the convenience of GapOnly claiming! All the best from the Bow Wow team.
First major claim success
I have been with BWM with my two small dogs for five years now. We had been fortunate enough not to need to claim for anything major up until this year. My dog unfortunately needed to have her eye removed from an accident, which ended up being several thousand dollars. BWM came through and paid the majority of the claim for us. It was fast and so easy to claim via online!
3 comments
Bow Wow M.Bow Wow Meow Pet Insurance
Glad the claim went well Vanessa. An eye removal sounds really stressful. We hope your dog is on the road to recovery.
Bow Wow M.Bow Wow Meow Pet Insurance
Hi again Vanessa, we noticed that you only gave 1 star for Value for Money and Transparency so just wanted to check if that was a mistake, as you sound pleased overall with our service? Please let us ...
Read moreknow if we can help with anything. From the Bow Wow team.Hi BWM, yes I just noticed that too...mistake. Very happy with all aspects of your company thus far. Thanks!
Tiffany DrewGreater Melbourne (Metropolitan), VIC
- Peace of Mind
- Verified customer
Very prompt assessment and payment
I've paid very little insurance in my 1 year old puppy's life and received a substantial amount in reimbursement from my Bow Wow Meow policy. Whilst I would do anything not to have had to face a total hip replacement for my 10 month old pup, it was a huge load off my mind knowing that the exorbitant costs were not going to hurt as much after I submitted my insurance claims.
Bow Wow Meow paid a generous portion of my costs, no questions asked!
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Thank you for the review Tiffany. It is good to hear we made a stressful situation a little less stressful. We hope your little pup has fully recovered.
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MagsGreater Melbourne (Inner), VIC
- 2 reviews
Excellent
I have been using Bow Wow for many years now for my 13 year old dog and it has been so very good - she has had hip replacement and ASL op plus bits in between and I've found Bow Wow t always be so very very helpful........as a Travel Agent with all suspended etc due to Covid my premiums for two months were suspended and it helped immensely and so very kind of them to do this as is all very difficult.
They can never do enough to assist in all the years I've been using them..........I feel I am their PR person as I tell everyone incl Vets to use Bow Wow Meow.
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Hi Mags, thank you so much for the lovely review. We are really glad we have been able to assist you and your furry friend. A hip replacement and ASL op must have been really stressful. We hope your dog has recovered.
Sarah H.
- 2 reviews
- Peace of Mind
- Verified customer
Simple and easy to claim
It was very easy to file claims using the online portal. Very quick turnaround on claim processing - particularly since most of the claims were filed over the Christmas period. A good experience for our first set of claims for our dog!
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Hi Sarah, thank you for the lovely review. Good to hear it all went smoothly.
MacasbarGippsland, VIC
Great value for money
Took out a policy when we got our puppy. Had never had pet insurance before but was tempted after vet gave us free cover (with a different company) on our 1st visit. Did some research and found Bow Wow Meow the best value. My policy pays 80% with a $200 annual excess per condition. Turns out she has had recurring skin issues so the excess per condition has not been an issue as she has had to have regular quite expensive treatments for the same condition so in her case it has been very worthwhile. They have been really good with the claims process and very prompt with their payments. I would recommend anyone considering insurance to check out these guys to see if they suit your situation.
MeghanSydney, NSW
Thinking of getting pet insurance? You won’t regret it!
I had never had pet insurance before my current dog but after hearing some friends experience I got it for peace of mind. In the last few month my dog has had such a terrible time from a leg injury to an anaphylactic reaction to a bug bite we have practically lived at the vets. Although throughout all of this I was not concerned financially as we had pet insurance what has already covered more then what we would pay them in the year. My vets have a claim on the spot option which is quick and easy to use and I just pay the gap. I have only been with bow wow for less then 12 months but it was the best thing I did for my dog!
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Hi Meghan, it sounds like you have really been through it all. I hope your dog has recovered? Thanks for the review and glad to hear we were able to help.
Leigh-Anne Perth, WA
Excellent Service
Bow Wow Meow Pet Insurance has been a pleasure to deal with - they are very professional, quick and have paid out all my claims. One of my dogs, Teddy had to unfortunately have hip surgery but they were excellent throughout the claim process. Can highly recommend them.
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Glad to hear it Leigh-Anne. Appreciate the review and I hope Teddy is doing much better now.
This Was a Lifesaver!
I took out Accident Plus insurance on our Labrador in April. The price was good and covered exactly what I needed, all the “just in case” issues. I’ve never had a problem with any of my dogs but three weeks ago that “just in case” happened with the swallowing of a foreign object. The claim was a large one and went through immediately and was paid, as promised, with no issues and in under three weeks. Very impressed. Thank you! This was actually a life saver. Highly recommended.
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Thanks for sharing Farm Girl. I am glad it was a smooth process. Hopefully your furry friend has fully recovered?
Find out how Bow Wow Meow Pet Insurance compares to other Pet Insurance
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trkishdeliteSouth East Queensland, QLD
Takes forever for claims to be approved
I have had to submit a few claims as I have 2 dogs with them who are both on the ultimate care package - their processing time is ridiculously long. We have been with other insurance providers and have had the process take a quarter of the time it takes BowWowMeow to process it.
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Hi trkishdelite, this is definitely not the service we strive for. I am so sorry too hear this. The majority of our claims are processed fairly quickly. Please can you email insurance@bowwow.com.au ...
Read morewith your policy number and the above review so that this can be investigated. We will get back to you ASAP. Thanks, GregAnnieMELBOURNE
- 16 reviews
- 16 likes
- Accident Plus
- Verified customer
2nd dog second refusal to pay
My second dog had an eye infection, required medication. All info on invoice from vets. Took over a month for Bowowomeow to finally get back to me, refused to pay their share saying it was routine care and they don't pay for that.
I am so weary of dealing with this company.
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Hi Annie, I am sorry to hear this. Please can you email insurance@bowwow.com.au with the above review and your policy number and I will send this through to our resolutions team to investigate. Many thanks, Greg
Beware the premium increases
I joined last year and thought it was good value for peace of mind. When joining I received a 10% discount on the premium. Now come to renewal time and my premium has gone up by nearly 40%. Minor standard increases i would expect but that is excessive by anyone’s standards.
2 comments
Bow Wow M.Bow Wow Meow Pet Insurance
Hi RAM, thanks for your review. This does sound like a large increase and we would like to investigate further to see if there is anything we can do. Please can you send an email to insurance@bowwow.c...
Read moreom.au with your policy number and advising above so we can help with this. Kind regards, Lindsey.Thanks Lindsey, this was looked into and I was told the premium increase was set against a variety of factors. They also indicated that my first year I was on a good deal.
LaniaTasmania
- 2 reviews
- 1 like
- Peace of Mind
- Verified customer
Excellent, so glad I got this
I purchased a policy in May 2020 when we got a kitten. Easy to set up and plenty of information provided.
Early November our cat got out in the morning and came home an hour later with an approximately 3 inch tear in his abdomen which we thought were exposing his intestines. Took him to the vets and it was close to $1,100 for surgery.
Approximately two weeks later the stitches were removed and the tear split open again. It was on a local public holiday so we had to take him to a vet in a neighbouring town as the vet who saw him first was ...
Read moreclosed. The new Vet located a serious infection when going in to re-stitch the wound so he needed emergency surgery and removal of underlying fatpad (my cat now looks a bit lopsided). Second invoice was for over $1,050. Submitted the claim to Bow Wow Meow and wasn't sure what they would say as two vets were involved in the process. Claim was split into two parts (one for each surgery) and both were approved and paid in under two weeks. Very easy process to lodge the claim, very responsive to queries. Only thing I wish was easier with them was adding an extra pet to your policy through the portal.1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Hi Lania, thanks so much for taking the time to share your experience. That must have been a very stressful experience and we are so glad to hear that your claims were paid out with no issues. Thanks ...
Read morefor the feedback about adding new pets through the Pet Portal, I believe this is something that we are working on. We hope that your kitty is now back to full health! :)Bill D.Greater Melbourne (Metropolitan), VIC
what a relief having pet insurance when the unexpected comes along
I was referred to Bow Wow Pet Insurance by the breeder whom I purchased my puppy from. The process was easy to deal with even though it was the first time I made a claim with this company.
I had been with Bow Wow for less than a year when my puppy (who was less than a year old) unexpectedly got rushed to hospital. After an Xray showing that my puppy's spleen was twisted we were referred to surgical clinic which resulted to the removal of his spleen. I then found myself approx. $6000 out of pocket.
The staff at Bow Wow who were very helpful an...
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Hi Bill, thanks so much for taking the time to give your feedback. That must have been a shock having something like that come on so suddenly. We are glad to hear that you were paid out the full 80% a...
Read morend that you are happy with the service you received. Thanks also for the feedback on the Pet Portal. We are trying to improve it to make it an easier experience for our customers. We hope your pup is now back to full health again! :)Questions & Answers
Eliza Smithasked
Does the $300 sub limit for consultations mean that if my pet has an ongoing issue that requested a consultation every 6 weeks or so, I will only receive $300 for this even though it could cost me a thousand?
1 answer
Bow Wow M.Bow Wow Meow Pet Insurance
Hi Eliza, yes...consultations have a sub limit of $300 per policy period. However, most of the accident and illness conditions cover up to the annual benefit limit specific to the policy taken.
Haitchybabeasked
Can you start on lower cover as a puppy and upgrade your insurance as they get older?
1 answer
Bow Wow M.Bow Wow Meow Pet Insurance
Hi, apologies for the delayed response. Yes, you are able to upgrade your cover at any time, but this new cover may be subject to waiting periods (eg. 30 day waiting period applies for most illness conditions if you upgrade from an Accident plan to the Peace of Mind or Ultimate Care plan). I hope this helps but please call us on 1800 668 502 if you have any more questions or would like to discuss further.
Deborah Sasked
Hi there is there is cooling off or stand down period with this insurance?
Thank you.
1 answer
Bow Wow M.Bow Wow Meow Pet Insurance
Hi Deborah, yes there is. The cooling off period is 21 days from policy inception date.
Details
Category | Pet Insurance | Pet Insurance | Pet Insurance |
---|---|---|---|
Underwriter | Hollard | Hollard | Hollard |
Annual Benefit Limit | $10,000 | $15,000 | $20,000 |
Amount of Vet Bill Covered | Up to 80% | Up to 80% | Up to 80% |
Minimum Pet Age | 8 weeks | 8 weeks | 8 weeks |
Accidental Injury Cover | Included | Included | Included |
Illness Cover | Not Included | Included | Included |
Routine Care Cover | Not Included | Optional Extra | Optional Extra |
Tick Paralysis | $1,200 | $2,000 | $3,000 |
Emergency Boarding Fees | $500 if you are hospitalised for 5 or more consecutive days | $500 if you are hospitalised for 5 or more consecutive days | $500 if you are hospitalised for 5 or more consecutive days |
Lifetime Cover | Included | Included | Included |
Cooling Off Period | 21 Days | 21 Days | 21 Days |
Consultation Fees | $300 | $300 | $300 |
Cruciate Ligament Conditions | $2,600 (6 months waiting period) | $2,600 (6 months waiting period) | $3,200 |
Waiting Period for Illness | Not Included | 30 Days | 30 Days |
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Bow Wow M.Bow Wow Meow Pet Insurance
Thank you for the review Allycat. I am so sorry to hear about your loss, it never is easy losing them. I am glad to hear we made things a little less stressful for you. All the best from the Bow Wow team.