Bow Wow Meow Pet Insurance

Bow Wow Meow Pet Insurance

Peace of Mind, Ultimate Care, Accident Plus · See All

4.3

2,816 reviews · Statistics

PositiveNegative
83% · 2,349384 · 14%
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Claim Resolution Time
  • <1 week (586)
  • 1-2 weeks (308)
  • 2-4 weeks (124)
  • 1-2 months (34)
  • 3+ months (11)
Claim ApprovedYes (989) · No (51)
Value for Money
4.3 (1,136)
Transparency
4.4 (1,010)
Customer Service
4.5 (1,115)
Great customer service
Quick, straightforward claims process
Competitive pricing
See the Best Pet Insurance in 2023 as rated by Australians on ProductReview.com.au.

Details

About Bow Wow Meow Pet Insurance

Bow Wow Meow Pet Insurance offers cover for cats and dogs, with over 120,000 Aussie pet owners using them to protect their animals.

There are different levels of cover to choose from:

  • Dogs: Accident only (Accident Plus); Accident and illness (two levels of cover: Peace of Mind, Ultimate Care).
  • Cats: Accident only (Accident Plus); Specified illness (Indoor Cat); Accident and illness (two levels of cover: Peace of Mind, Ultimate Care).

You can get up to 80% of eligible vet bills reimbursed, and you also have the option to change the percentage of your benefit. There’s also no excess, so you can claim for even small eligible vet expenses.

Bow Wow Meow boasts an easy claim process, and you can get your claim processed on the spot, so you only have to pay the gap at the vet.

The pet insurer also offers discounts for puppies and kittens, a 10% multi-pet discount, and a complimentary ID tag every year, and a pet health card for you to keep in your wallet.

Points of praise:

  • Most reviewers found that the customer service at Bow Wow Meow Pet Insurance was excellent. They described staff as professional, compassionate people who “truly care about their furry clients”.
  • They also found that submitting a claim was a very quick, simple and straightforward process, and the claim itself was processed quickly. A number of reviewers said that the GapOnly™ service claim made it convenient for them, as they didn’t have to pay more out of pocket than they needed to.
  • Overall, reviewers found that their policy with Bow Wow Meow Pet Insurance represented great value for money, saying that they got good policy inclusions at a competitive price.
Compare all Bow Wow Meow Pet Insurance listings
Bow Wow Meow Pet Insurance - Peace of Mind
  • Award Winner 2023
  • +5 more
Bow Wow Meow Pet Insurance - Peace of Mind4.6
(437)
Bow Wow Meow Pet Insurance - Ultimate Care
  • Award Winner 2023
  • +5 more
Bow Wow Meow Pet Insurance - Ultimate Care4.6
(366)
Bow Wow Meow Pet Insurance - Accident Plus
  • Award Winner 2023
  • +5 more
Bow Wow Meow Pet Insurance - Accident Plus4.6
(120)
CategoryPet InsurancePet InsurancePet Insurance
UnderwriterHollardHollardHollard
Annual Benefit Limit $15,000$20,000$10,000
Amount of Vet Bill Covered Up to 80%Up to 80%Up to 80%
Minimum Pet Age 8 weeks8 weeks8 weeks
Illness CoverIncludedIncludedNot Included
Routine Care CoverIncludedIncludedIncluded
Tick Paralysis $2,000$3,000$1,200
Emergency Boarding Fees $500 if you are hospitalised for 1 or more consecutive days during the policy period or require emergency accommodation due to family violence.$1,000 if you are hospitalised for 1 or more consecutive days during the policy period or require emergency accommodation due to family violence.$500 if you are hospitalised for 1 or more consecutive days during the policy period or require emergency accommodation due to family violence.
Lifetime Cover IncludedIncludedIncluded
Cooling Off Period 21 Days21 Days21 Days
Consultation Fees300300300
Cruciate Ligament Conditions 2,6002,6002,600
Waiting Period for Illness 30 Days30 Days30 Days
Discounts / OffersPuppies & kitten get 2 months free in their first year, Get 15% off your first year’s premiums, 10% discount for multiple pets, Get a free ID tag & pet health card for your pet, Get 2 complimentary VetChat calls, Get access to Bow Wow Benefits discounts for policy holdersPuppies & kitten get 2 months free in their first year, Get 15% off your first year’s premiums, 10% discount for multiple pets, Get a free ID tag & pet health card for your pet, Get 2 complimentary VetChat calls, Get access to Bow Wow Benefits discounts for policy holdersPuppies & kitten get 2 months free in their first year, Get 15% off your first year’s premiums, 10% discount for multiple pets, Get a free ID tag & pet health card for your pet, Get 2 complimentary VetChat calls, Get access to Bow Wow Benefits discounts for policy holders
Accidental Injury Cover IncludedIncludedIncluded
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Visit official website

Contact info for Bow Wow Meow Pet Insurance

Mon8:30 am - 5:00 pm
Tue8:30 am - 5:00 pm
Wed8:30 am - 5:00 pm
Thu8:30 am - 5:00 pm
Fri8:30 am - 5:00 pm
SatClosed
SunClosed
  • ABN: 76124601127

Reviews

Tony
Tony Sydney, NSW · 4 posts

The Best Pet Insurance Company

Peace of Mind

Completely professional, great value, compassionate and unbelievably fast with claims. I cannot see myself insuring my pets with any other company. Highly recommended.

  • Claim Made: Yes
  • Number of Pets: 2 pets
  • Pet Type(s) Insured: Cat and Dog
  • Claim Resolution Time: <1 week
  • Claim Approved: Yes
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sue city sue
sue city sue · 4 posts

Great service

Peace of Mind

My 18th old puppy picked up a nasty infection and had investigations, blood test and other samples, also an anaesthetic as she was so stressed having the procedures over 2 days, I submitted my 2 invoices and they were processed and money in my account within 24 hrs, with no problems or interventions. Very happy with the service and would recommend, Lottie took a week to improve, and she’s well now.

  • Claim Made: Yes
  • Number of Pets: 1 pets
  • Pet Type(s) Insured: Dog
  • Claim Resolution Time: <1 week
  • Claim Date: November 2023
  • Claim Approved: Yes
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Sharon
Sharon Richmond-Tweed, NSW · 5 posts

So easy

Peace of Mind

I’m an older lady with a gorgeous beagle and the claiming process is so easy thank you

  • Claim Made: Yes
  • Pet Type(s) Insured: Dog
  • Claim Resolution Time: <1 week
  • Claim Approved: Yes
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ellekue
ellekue · 2 posts

Disgusted Ex Member

Bow Wow Meow Pet Insurance

Thinking of Pet Insurance, STOP, DON'T DO IT !! We were loyal members for 8 years spending close to $10,000 on so called cover. This year we had the opportunity and audacity to actually make a claim, receiving about $300 in total rebates. Their way of rewarding our loyalty was by increasing our premium by 40 % without even notifying us. Outrageous !! Save your money and put the ridiculously high premiums they charge in you own pet account and you will end up way in front, and have the extra bonus of not having to deal with these profiteering predators.
Justin

  • Claim Made: Yes
  • Number of Pets: 1 pets
  • Pet Type(s) Insured: Dog
Value for Money
Transparency
Customer Service
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Bow Wow Meow Pet Insurance
Bow Wow Meow Pet Insurance · 
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Michelle
Michelle Metropolitan Adelaide, SA

Exceeded all expectations!

Ultimate Care

When things go wrong, which they unexpectedly did for my beautiful 2 year old Dalmatian, you need the best of support, coverage and speed - and Bow Wow exceeded all expectations, and allowed my boy to get the best of care, without the stress of what was covered or what the costs would be. will never be without this ultimate care!

  • Claim Made: Yes
  • Number of Pets: 2 pets
  • Pet Type(s) Insured: Dog
  • Claim Resolution Time: <1 week
  • Claim Date: November 2023
  • Claim Approved: Yes
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Winnies
Winnies · 2 posts

perfect for us and our Missie

Ultimate Care

With the Vet able to claim direct and us only having to cover the balance makes this a hassle free experience

  • Claim Made: Yes
  • Number of Pets: 1 pets
  • Pet Type(s) Insured: Dog
  • Claim Resolution Time: <1 week
  • Claim Approved: No
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Lauren
Lauren · 5 posts

40% price increase!!

Peace of Mind
  • Claim Made: No
  • Number of Pets: 2 pets
  • Pet Type(s) Insured: Dog
Value for Money
Customer Service
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Gemma Reed
Gemma Reed South East Queensland, QLD

Actually really easy to claim

Peace of Mind
  • Claim Made: Yes
  • Number of Pets: 1 pets
  • Pet Type(s) Insured: Dog
  • Claim Resolution Time: <1 week
  • Claim Date: October 2023
  • Claim Approved: Yes
Value for Money
Transparency
Customer Service
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Gavin
Gavin South East Queensland, QLD · 2 posts
 · Verified

The two year old cockers

Accident Plus

Our male 2 yo cocker spaniel picked up a paralysis tick recently, and it very quickly led to back leg disfunction, and all round lethargy and a very sick dog

  • Claim Made: Yes
  • Number of Pets: 2 pets
  • Pet Type(s) Insured: Dog
  • Claim Resolution Time: 1-2 weeks
  • Claim Date: October 2023
  • Claim Approved: Yes
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eliselilli
eliselilli Greater Melbourne (Metropolitan), VIC · 2 posts

If you have a fur baby - you NEED this.

Ultimate Care

When anyone tells me they’re getting a pet I bombard them with praise for bow wow meow. From the online portal, to the customer service, ease of use (and everything’s super easy to understand) to claims processing time? I’ve never had one single experience that hasn’t left me saying “I’m so glad we have this!”
Could not recommend a single business or product more highly.

  • Claim Made: Yes
  • Number of Pets: 2 pets
  • Pet Type(s) Insured: Cat
  • Claim Resolution Time: <1 week
  • Claim Date: October 2023
  • Claim Approved: Yes
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Avid reader
Avid reader · 4 posts

Very happy with the service

Peace of Mind

Never had a problem with any of my claims. Process is easy and quick. Glad I went with Bow Wow which was recommended by my vet. Also recommended you to my daughter and she is also very happy

  • Claim Made: Yes
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Suzanne Beare
Suzanne Beare Metropolitan Adelaide, SA · 3 posts

Great product

Peace of Mind

Easy and quick
Good value
Can place claim at the vet
Good service

  • Claim Made: Yes
  • Number of Pets: 1 pets
  • Pet Type(s) Insured: Dog
  • Claim Resolution Time: <1 week
  • Claim Approved: Yes
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Pet Insurance

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Tommy P
Tommy P

Ultimate peace of mind

Ultimate Care

At a time when we had enough stress and worry, knowing we had Bow Wow Meow on our side was the best feeling.
Our vet is a 'gap only' provider so we only had to worry about our puppy getting through surgery, and coming home.
Bow Wow team were the best.

  • Claim Made: No
  • Number of Pets: 1 pets
  • Pet Type(s) Insured: Dog
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7sistas
7sistas Darwin · 19 posts
 · Verified

Great customer service. They’ve earned my loyalty.

Ultimate Care

We had an Italian Greyhound who passed away recently. She had her issues throughout her life and became quite ill toward the end. Bow Wow Meow, never missed a beat, they always paid and never put us through the hoops. We always felt quite respected. Paying the “gap only” at the vet was brilliant. We also took advantage of complimentary VetChat who were also very good and gave us comforting advice when it wasn’t possible to get her to a vet. We would definitely use this company again.

  • Claim Made: Yes
  • Number of Pets: 1 pets
  • Pet Type(s) Insured: Dog
  • Claim Resolution Time: <1 week
  • Claim Date: September 2023
  • Claim Approved: Yes
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Gilly
Gilly

Prompt and straightforward

Ultimate Care

Was easy to claim and was quickly delt with. Very happy with my ongoing insurance for my cats like I have for the past 2 yrs

  • Claim Made: Yes
  • Number of Pets: 1 pets
  • Pet Type(s) Insured: Cat
  • Claim Resolution Time: <1 week
  • Claim Approved: Yes
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Questions & Answers

Goldengirl
Goldengirl ·  · Ultimate Care

Thinking about insuring with this company. How does this company perform with non related injuries? We just took our puppy into the vet after she was limping after a big play session. Vet had non conclusive answers as she was totally fine there (no limping), likely just over exerted herself . If she was to develop hip/elbow displasia at a later time (high risk breed), would this vet visit make it a pre-existing condition?

Bow Wow Meow Pet Insurance
Bow Wow Meow Pet Insurance · 

Hi Goldengirl, thanks for getting in touch. As your question is related to a specific scenario, I will have to get our claims department to advise so I don't give you the incorrect information. I have sent your request to them and should hear back shortly. If you would like to get someone from our team to give you a call to discuss these concerns, please send me your best contact number and I will get someone to contact you. Kind Regards, Paige

Guest
Michelle
Michelle ·  · Bow Wow Meow Pet Insurance

Just wondering if vaccinations and Desexing are covered

Bow Wow Meow Pet Insurance
Bow Wow Meow Pet Insurance · 

Hi Michelle, unfortunately, vaccinations and desexing are not covered under our policies. However, if you choose to add routine care to your cover, you can receive a $50 annual benefit for desexing and up to $30 for vaccinations. For more details on Routine Care, please see the following link https://bowwowinsurance.com.au/routine-care-cover/. Hope this helps :)

Guest
Gabriela M.
Gabriela M. ·  · Ultimate Care

Hey, I have a French Bulldog puppy, I would like to know if the insurance coves the BOAs surgery? Thank you

Bow Wow Meow Pet Insurance
Bow Wow Meow Pet Insurance · 

Hi Gabrielle, thanks so much for reaching out.
This is a bit of a tricky one and I will need to get our team to look into this for you. I will get back to you. Thanks so much, Kerstin

Bow Wow Meow Pet Insurance
Bow Wow Meow Pet Insurance · 

Depending on the level of cover you have / will sign up for, BOAS is generally covered under the illness section of the policy. Provided it is not a pre-existing Condition and your pet did not show any signs / symptoms of this condition prior to the policy commencement date or within the 30 days waiting period. Hope this helps :)

Gabriela M.
Gabriela M. · 

Thank you !!

Guest

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