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Bow Wow Meow Pet Insurance
Peace of Mind, Ultimate Care, Accident Plus (See All)Pros
Details
About Bow Wow Meow Pet Insurance
Bow Wow Meow Pet Insurance offers cover for cats and dogs, with over 120,000 Aussie pet owners using them to protect their animals.
There are different levels of cover to choose from:
- Dogs: Accident only (Accident Plus); Accident and illness (two levels of cover: Peace of Mind, Ultimate Care).
- Cats: Accident only (Accident Plus); Specified illness (Indoor Cat); Accident and illness (two levels of cover: Peace of Mind, Ultimate Care).
You can get up to 80% of eligible vet bills reimbursed, and you also have the option to change the percentage of your benefit. There’s also no excess, so you can claim for even small eligible vet expenses.
Bow Wow Meow boasts an easy claim process, and you can get your claim processed on the spot, so you only have to pay the gap at the vet.
The pet insurer also offers discounts for puppies and kittens, a 10% multi-pet discount, and a complimentary ID tag every year, and a pet health card for you to keep in your wallet.
Points of praise:
- Most reviewers found that the customer service at Bow Wow Meow Pet Insurance was excellent. They described staff as professional, compassionate people who “truly care about their furry clients”.
- They also found that submitting a claim was a very quick, simple and straightforward process, and the claim itself was processed quickly. A number of reviewers said that the GapOnly™ service claim made it convenient for them, as they didn’t have to pay more out of pocket than they needed to.
- Overall, reviewers found that their policy with Bow Wow Meow Pet Insurance represented great value for money, saying that they got good policy inclusions at a competitive price.
For the fifth year running, Bow Wow Meow Pet Insurance has won a ProductReview.com.au Award for Best Pet Insurance. The pet insurance received rave reviews, with those using the service praising the company for their exceptional customer service and transparent pricing and product.
 | | | |
|---|---|---|---|
| Category | Pet Insurance | Pet Insurance | Pet Insurance |
| Underwriter | Hollard | Hollard | Hollard |
| Annual Benefit Limit | $10,000 | $15,000 | $20,000 |
| Amount of Vet Bill Covered | Up to 80% | Up to 80% | Up to 80% |
| Minimum Pet Age | 8 weeks | 8 weeks | 8 weeks |
| Accidental Injury Cover | Included | Included | Included |
| Illness Cover | Not Included | Included | Included |
| Routine Care Cover | Optional Extra | Optional Extra | Optional Extra |
| Tick Paralysis | $1,200 | $2,000 | $3,000 |
| Emergency Boarding Fees | $500 if you are hospitalised for 5 or more consecutive days | $500 if you are hospitalised for 5 or more consecutive days | $500 if you are hospitalised for 5 or more consecutive days |
| Lifetime Cover | Included | Included | Included |
| Cooling Off Period | 21 Days | 21 Days | 21 Days |
| Consultation Fees | $300 | $300 | $300 |
| Cruciate Ligament Conditions | $2,600 (6 months waiting period, can be waived on application) | $2,600 (6 months waiting period, can be waived on application) | $3,200 (6 months waiting period, can be waived on application) |
| Waiting Period for Illness | Not Included | 30 Days | 30 Days |
Reviewer Photos & Videos
- 2 reviews
I have been with BWM for 9 years and had nothing but excellent service and care for my dog. Claims are handled professionally and quickly and communication has been great throughout. I do not think I could find a better insurance company for our dog. Thank you.
I have never had or needed pet insurance before but BWM made it easy to set up and easy to claim direct through my vet. It gives me peace of mind given rising medical costs.
Hi Jo, Thanks so much for the lovely review. Glad to hear you have been able to take advantage of the Gap Only claims system and that we could take some of the stress out of taking your dog to the vet. All the best from the Bow Wow team :)
- 3 reviews
- 1 like
I have been insured with BWM for 9 years since my dog was aged 5; Since then I have spent over $6000 on insurance and have had 95% of my claims rejected, but that's not to the worst part.
At age 9, my insurance premium skyrocketed, Why? because BWM knows I can't get insurance anywhere else so they can charge whatever they like and I can't do a thing about it.
I have raised a complaint with the ACCC but sadly due to the legal mombo-jumbo consumers do not have a leg to stand on. from age 9 the premiums got higher and higher (40%+) year on year.
...
Hi Will,
We are sorry to hear that you have not had a positive experience with us. Unfortunately, as pets age, vet bills increase and as such, so do insurance premiums. However, as you will see from ...
- 2 reviews
- 1 like
Claims are very easy to put in and are processed quickly and with good explanation. I have been with Bow Wow Meow for over five years now and have found it to be worthwhile for our boy who requires daily medication.
Hi Debi, thanks for taking the time to share your feedback. We are so happy to hear that you have been satisfied with our service and that we have been able to assist with your boy's ongoing treatment. All the best from the Bow team. :)
Find out how Bow Wow Meow Pet Insurance compares to other Pet Insurance
Know better, choose better.
Bow Wow Meow makes it very easy and hastle-free to look after your loved pet. It takes less than 5 minutes to make a claim and it is dealt with swiftly
Hi Will, thanks so much for taking the time to share your feedback. We are very happy to hear that you are satisfied with our claims process. All the best to you and your fur baby! :)
- 2 reviews
- 1 like
Best pet insurance ever. Easy and quick pet insurance claim on accidents! Very very happy customer.
- My accidents only cover is amazing value
- The longest my claim took was one day, otherwise - within hours
- 2+ years
I am a very happy customer and highly recommend Bow Wow Meow!
Thanks for this fantastic feedback Jamie! We are so happy to hear that you find your cover to be great value and that you are happy with our claims process. We look forward to looking after your fur babies for many years to come. :)
Our dog recently broke two bones in her foot, we have had eight claims over eight weeks. Bow Wow have been great, very easy to deal with and refunds have been in our account within two to three days. We are very happy with our choice of Bow Wow and definitely would recommend them to other pet owners.
Hi Lizzie, firstly we are very sorry that your poor girl had to go through such an ordeal. It is so hard to keep them still and off their feet. :(
But we are very happy to hear that your claims exper...
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- 3 reviews
- 2 likes
While it is a little more expensive that some other Pet Insurance you could not fault Bow Wow. From set up of account to ease of processing claims and quick claims returns, I would not use anyone else and in fact am happy to recommend them to anyone. Thank you Bow Wow for the " Peace of Mind "
Hi Becky, thanks for this amazing feedback. We are so thrilled to hear how happy you have been with our service and appreciate your loyalty and recommendations! All the best to you and your fur babies, from the Bow Wow team. :)
Been insured with Bow Wow Meow for 11 years now. Recently added 2 more to the policy when I adopted 2 puppies.
Claims are resolved very quickly - can’t fault it, a pleasure to deal with.
Thanks so much for being such a loyal customer Mandy, and for this lovely feedback. We hope to be able to give you and your fur babies many years of great service and support! :)
Find out how Bow Wow Meow Pet Insurance compares to other Pet Insurance
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- 2 reviews
- 1 like
Great insurance, limits and sub-limits are very clear and I've never had any trouble being reimbursed for anything. Turnaround is also very quick, I usually receive payment within 1-2 weeks of submitting.
Hi Rebecca, thanks so much for taking the time to share your views. We are very happy to hear how satisfied you have been with our service and look forward to looking after you for many years to come. All the best from the Bow Wow team. :)
- 2 reviews
We have been insured with Bow Wow Meow since 2019 with our first ever dog! We have claimed twice so far with no issues at all. We are on the 80% Claim Policy. Claims done direct by vet- no paperwork. These policies increase each year and it’s easy to call up and speak about your policy before Renewal. Shout out to Jaycee for amazing customer service- explaining the features and reiterating the changes I wanted to implement.
Hi Lulu,
Thank you so much for leaving this kind review. We are glad to hear you find our claims process hassle free. It is a great recommendation to give us a call if you have any questions regardin...
- 28 reviews
- 17 likes
Recently moved over to Bow Wow Meow after a bad experience with RSPCA insurance but I’m starting to think that was a mistake.
A vet visit, surgery, vaccinations and microchipping later and I’m only getting $80 back from a $279 bill?? Extremely disappointed with such a low payout amount. Maybe it’s not even worth having insurance at this rate.. you get slapped in the face by this company.
Hi Mara, we are very sorry to hear that you are unhappy with the amount that has been paid out to you so far. Our policies are designed to cover your pet for unexpected illness and injuries, and do no...
Read moret generally include cover for routine care items like vaccinations or microchipping. However, your vet consult and surgery should generally be claimable, as long as you are outside the waiting period and the condition was not pre-existing. We would really appreciate it if you could email us with your policy number so we can investigate further and get back to you with a more specific response. The email address is help@bowwow.com.auFind out how Bow Wow Meow Pet Insurance compares to other Pet Insurance
Know better, choose better.
- 9 reviews
- 4 likes
We were in difficult times in our life and this company understood our concerns and did helped us with our pet's needs. Very easy to handle and communicate with the team. They deserve more than 5 stars. Customer service was excellent.
Thank you so much for sharing this feedback. We are so happy to have been able to help you during a stressful time and that you found us empathetic and easy to deal with. We hope to give you great ser...
Read morevice for many years to come. All the best from the Bow Wow team. :)
Easy to set up my insurance, made a couple of claims over the 4 years I have been with them and claim paid out within a couple of days each time
Hi Carol,
Thank you for the kind review. We are happy to hear you have had a positive experience with us over the last 4 years. Your continued loyalty is greatly appreciated. All the best from the Bow Wow team :)
- 6 reviews
- 2 likes
We have been with Bow Wow Meow Pet insurance for now over 8 years and they have been expectational. Always punctual with our claims and never an argument about the claims that we have summited. Believe it or not, this is a very honest insurance company that strives to honor their commitment to their customers. For example, we received a sum of money from Bow Wow the other day after they had identified that my policy was higher than it should be. I would not have known the difference as we have been extremely happy with Bow Wow over the past 8 years. This is truly a great and honest pet insurance company.
Hi Geoff,
Thank you for taking the time to leave such a kind review. We pride ourselves on transparency and customer care so we are glad that this has been reflected through our service to you. Thank...
Questions & Answers
I recently joined Bow wow Pet insurance last year. I am a retired vet nurse and have recommended bow wow pet insurance to clients over the years with good feed back.. So I thought I better practice what I preach....
I insured 4 cats and 1 dog last year and I am still having trouble logging into my account..
I have rung the 1800 668 502 pet insurance line a few times and they have been helpful and they have tried to sort it out for me re logging in plus they have sent me an email confirming details of my insurance but with the wrong animals name on it and I still cant log in. Just wondering if someone could help me get it sorted.
Hi Debra,
Thank you for contacting us! We are very sorry to hear that you have had trouble accessing the portal. I would like to get someone to sort this out for you ASAP. Can you please send an emai...
Hi, we have had Bow Wow insurance since 23 September 2018 when our American Bulldog was 2 mths old. We decided to cancel it in September 2021. Our dog starting having issues with her elbow in August 2021 and we took her to the vet to get treated but did not claim. Now she requires a CT scan and possible operation for her elbow and we are wondering if we reinstate our policy if this will be covered and if there is a waiting period. Thanks Jayda
Hi, we have had Bow Wow insurance since 23 September 2018 when our American Bulldog was 2 mths old. We decided to cancel it in September 2021. Our dog starting having issues with her elbow in August 2021 and we took her to the vet to get treated but did not claim. Now she requires a CT scan and possible operation for her elbow and we are wondering if we reinstate our policy if this will be covered and if there is a waiting period. Thanks Jayda
Hi Jayda, we are sorry to hear about your dog's elbow issues. We would like to understand more and discuss your situation with you further.
Would it be possible to send us an email with your policy ...
Read morenumber and best contact number please so we can get in touch? Please send it to help@bowwow.com.auGet an answer from our members and Bow Wow Meow Pet Insurance representatives
Extra Information
Bow Wow Meow Pet Insurance is a ProductReview.com.au Awards Winner for 2022, 2021, 2020, 2019 and 2018
Contact info for Bow Wow Meow Pet Insurance
Great Experience and Service
This Insurance has been the Best
Excellent support
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Thank you for this wonderful feedback, you've made our day! We are so happy to have been able to look after you and your gorgeous Schnauzer for so many years and give you great service. All the best from the Bow Wow team. :)