Bow Wow Meow Pet Insurance

If i was not for BowWow Meow our little Fur baby would not be with us today. After eating cooked Chicken bones and needing surgery to remove them from her stomach she was recovering and out of nowhere for got a severe case of Puppy Gastro and was hospitalised for days with antibiotics and fluids. This all came to thousands of dollars but with Bow… Read more

Wow Meow pet insurance we didnt have to worry about not being able to help our fur baby. The insurance was all preapproved by the time Honey needed anything extra from the vet. This was a life saver and such a stress free process in regard to the money side of things while trying to care for a new born and transition to going back to work full time. Thank you Bow Wow Meow

I love gap only insurance. So much simpler than the way it used to be. Pay any excess or contribution, and that's it. Done. Pre approval for the tricky or expensive stuff. Value for money routine care, and add on dental as that was the only thing missing. So far so good! Show reply

Making a claim is always very easy and quick. Claims have always been dealt with either on the day or within a day or two. Have made multiple claims and also used the gap only feature. Have never had any problems. Always a very straight forward and pleasant experience. Would highly recommend. Show reply

Pre-approval and claim payout was easy and seamless! Very happy with the customer service Show details ·  1

Great Pet Insurance company – I have been with BowWowMeow since my Goldie was a puppy, 7 years now. Fast claims, within days the claim is in my bank account. I would recommend the Peace of Mind policy to anyone who has a furry child - it takes the financial stress out of vet visits. Show details ·  1

I researched many pet insurance plans, and found that Bow Wow Meow offers the most coverage Vs costs, they even cover dental procedures every year, while many others didn’t. Dentals are always a very expensive procedure and every pet needs them eventually. I have a chihuahua, and insured her at 6 weeks old. I knew Chihuahuas notoriously need… Read more ·  1

dentals at an early age, which are vital to maintain their health, so an insurance company that covered dentals was a big priority for me. My fur baby is only 4 years old now, and she has already had two dentals and both were covered. The claim process was so easy to do online, but with larger bills, I get my vet clinic to process it on the spot, which is done within 15 minutes, and all I had to do was pay the gap. The insurance plan I chose, covers 80% of the cost, which is significant with a $2,000 dental bill. Although pet insurance is quite expensive in itself, the relief it gives me is unmeasurable. My dog is my everything, and sacrificing insurance payments every two weeks, is a small price to pay for the peace of mind I have, knowing she is medically covered. My financial position is not good, living on a pension, but I was able to nominate the day the payments come out and the gap fees are achievable for me to save for, or pay off. I never have to worry about the vet bill, which is a significant relief, during an already stressful time when your pet is sick or injured, so I recommend that even if you are financially struggling, it is an investment you need and won’t regret. The only thing cheaper than pet insurance, is religiously putting money aside every payday, solely for future vet care, but if you’re anything like me, and saving large amounts of money for lengthy periods of time, is near impossible not to dip into, then pet insurance is definitely the best option.

Based on my personal experience, I would not recommend Bow Wow Meow. I have been a customer for 13 years, however my recent interactions have been disappointing. When contacting customer service, calls are now directed to an overseas call centre. During my most recent call, I spent over 38 minutes on the phone, including extended time on hold,… Read more

and was unable to resolve my issue during that call.

I contacted Bow Wow Meow to discuss policy differences, as my current policy has an excess per condition, while newer policies apply a yearly excess. After initially speaking with the overseas call center, I was later connected with Kim in Australia, who was professional, clear, and helpful. Kim took the time to explain the policy thoroughly, offered to waive three months of premiums as a goodwill gesture, and noted my preference to speak with local agents in future. I genuinely appreciated her assistance and communication.

Despite this, the overall value of the policy is inadequate. My premium has increased from approximately $30 per month to $145 per month. As my pet is now nearly 13 years old, changing insurers or policies is not a practical option due to cost. I could not even change within Bow Wow Meow for a slightly better policy they now offer.

Additionally, on a recent claim totaling $850, the reimbursement amount was $352, which did not meet my expectations given the long-term premiums paid. In my view, I would have been better off setting aside the equivalent of my policy premiums in a personal savings account, as financially I would definitely be in a stronger position.

While I acknowledge the helpful service provided by one staff member, my overall experience suggests that Bow Wow Meow no longer offers the level of value or service I would expect. Based on this experience, I would not recommend them.

Best Service from a Pet Insurer I have Ever Received Yesterday, after being loyal and regular pet insurance customer for 5-years, I called Bow Wow Meow insurance after receiving our renewal notice for our Great Dane. The initial premium shocked me because it had increased by $500 in 1-year. So I called Bo Wow. I spoke to Arman in the Complaints… Read more ·  1

Department. He listened to me; and assessed our circumstances. At the end, he went to his managers and they reviewed our policy and came back with a better combination of premium, excess, payment terms etc that we could afford. And they maintained the coverage we needed for our fur baby. This is quite unique. And I have never experienced this in the insurance business before. Nor have I ever written a review like this. So if you are concerned about your poet insurance and cannot afford the automatic renewal they send out, give them a call and talk about your circumstances. If you're lucky enough to get Arman, he will listen and help you find a solution. Cannot recommend highly enough.

What a pleasant surprise after my dog Murphy’s recent procedure at the vets. After his consult and surgery I wasn’t sure what to expect in relation to the cost. But my vet was able to put the claim through on the spot and thank goodness I was covered by Bow Wow Meow the majority of my bill was paid. Thank you Bow Wow Meow extremely happy with your coverage of Murphy. Show reply

Couldn't be happier with the level of customer care I receive not just for my dogs I have insured with Bow Wow but also the care and compassion I have received when going through a difficult time myself. Always happy with the time claims are processed. I have been with Bow Wow for several years now and couldn't recommend it highly enough. Show reply

We are just in the throes of a claim for our puppy’s broken foot. Definitely can’t complain. Great service, really prompt, at a reasonable cost for our premium. During this process we also found our puppy has a PDA which also must be repaired. BWMeow have pre-approved our claim through the vet for this procedure providing us with peace of… Read more ·  1

mind. We will pursue it when our premium renews in November. Very happy with BWMeow, and will stay with them for our puppies needs.

I've been really impressed with how quick and easy it was for our vet to claim through our dogs insurance. I used gap only at the emergency vet so wasn't out of pocket which is super helpful. And another claim was done by our vet which was finalised quickly and money was in my account within a couple of days. Highly recommend Bow Wow Meow pet insurance. Show details ·  1

I can not fault this company with claims. My daschunds & border collies are insured with them & 1 of the dashies has had quite a few issues since we got her 4 years ago. Not 1 claim has been denied which gives us peace of mind when they are ill. Well done Bow Wow Meow! Show details ·  1