I had been a customer of Bow Wow Meow for 13 months with my cat, MeMe. I only made one claim in that time, sadly it was due to a sudden serious illness that forced me to say goodbye to my furr-baby.
I put the claim in a few days after and, although it took nearly three weeks, Bow Wow kept me informed and paid back nearly 80% of what I had paid. Not only that, they also refunded a large part of the premium I had paid upfront a month earlier, which I had not expected after the claim I had made.
I had questioned to myself a lot about getting pet...

Have hassles with other pet insurance when trying to claim so very reluctant to join another. I have only been with Bow Wow Meow for a short time but had reason to claim and it was really easy and benefit refund processed in 2 days. Very happy so far and good value as they cover for consults on my policy which some do not.

The gap system made it so easy to deal with. When your dog is ill and the last thing is dealing with a head ache on claims, this was the best and easiest system used. Highly recommend. All communication was very transparent. So far so good!

No issues with the insurance payments for my Schnauzer Tessa.
She has just finished her 16th chemo session and the Lymphoma is in recession.
Claims did vary in costs.
Never had to wait more than a fee weeks to receive the benefit.

I’m very happy I insured my golden retriever dog. I insured him for accident plus. For peace of mind, He was a healthy do, i only claim once when he was 5yrs old and now that He is nearly 14 yrs old, the insurance was a big help, I was able to claim all his medical consults and medications, different kinds of blood tests when he was diagnosed with cancer. They processed my claim so quickly and I was able to claim 40% of the total cost. It’s worth having it.

My husband and I are very happy with Bow Wow Insurance. Using the online portal is easy and efficient.
Been with Bow Wow 5 1/2 years.
I found when making a claim from start to finish is only taken a week except for my last claim which has taken a lot longer.

Great when you need it.. provides easy payment with Gap Only at the vets.
Good online portal which allows you to update details easily
Watch out when you get offered to reduce premiums especially with an older animal it may not be worth the small monthly decrease

I have been with BWM with my two small dogs for five years now. We had been fortunate enough not to need to claim for anything major up until this year. My dog unfortunately needed to have her eye removed from an accident, which ended up being several thousand dollars. BWM came through and paid the majority of the claim for us. It was fast and so easy to claim via online!

I've paid very little insurance in my 1 year old puppy's life and received a substantial amount in reimbursement from my Bow Wow Meow policy. Whilst I would do anything not to have had to face a total hip replacement for my 10 month old pup, it was a huge load off my mind knowing that the exorbitant costs were not going to hurt as much after I submitted my insurance claims.
Bow Wow Meow paid a generous portion of my costs, no questions asked!

I have been using Bow Wow for many years now for my 13 year old dog and it has been so very good - she has had hip replacement and ASL op plus bits in between and I've found Bow Wow t always be so very very helpful........as a Travel Agent with all suspended etc due to Covid my premiums for two months were suspended and it helped immensely and so very kind of them to do this as is all very difficult.
They can never do enough to assist in all the years I've been using them..........I feel I am their PR person as I tell everyone incl Vets to use Bow Wow Meow.

It was very easy to file claims using the online portal. Very quick turnaround on claim processing - particularly since most of the claims were filed over the Christmas period. A good experience for our first set of claims for our dog!

Took out a policy when we got our puppy. Had never had pet insurance before but was tempted after vet gave us free cover (with a different company) on our 1st visit. Did some research and found Bow Wow Meow the best value. My policy pays 80% with a $200 annual excess per condition. Turns out she has had recurring skin issues so the excess per condition has not been an issue as she has had to have regular quite expensive treatments for the same condition so in her case it has been very worthwhile. They have been really good with the claims process and very prompt with their payments. I would recommend anyone considering insurance to check out these guys to see if they suit your situation.

I had never had pet insurance before my current dog but after hearing some friends experience I got it for peace of mind. In the last few month my dog has had such a terrible time from a leg injury to an anaphylactic reaction to a bug bite we have practically lived at the vets. Although throughout all of this I was not concerned financially as we had pet insurance what has already covered more then what we would pay them in the year. My vets have a claim on the spot option which is quick and easy to use and I just pay the gap. I have only been with bow wow for less then 12 months but it was the best thing I did for my dog!

Bow Wow Meow Pet Insurance has been a pleasure to deal with - they are very professional, quick and have paid out all my claims. One of my dogs, Teddy had to unfortunately have hip surgery but they were excellent throughout the claim process. Can highly recommend them.

I took out Accident Plus insurance on our Labrador in April. The price was good and covered exactly what I needed, all the “just in case” issues. I’ve never had a problem with any of my dogs but three weeks ago that “just in case” happened with the swallowing of a foreign object. The claim was a large one and went through immediately and was paid, as promised, with no issues and in under three weeks. Very impressed. Thank you! This was actually a life saver. Highly recommended.

I have had to submit a few claims as I have 2 dogs with them who are both on the ultimate care package - their processing time is ridiculously long. We have been with other insurance providers and have had the process take a quarter of the time it takes BowWowMeow to process it.

My second dog had an eye infection, required medication. All info on invoice from vets. Took over a month for Bowowomeow to finally get back to me, refused to pay their share saying it was routine care and they don't pay for that.
I am so weary of dealing with this company.

I joined last year and thought it was good value for peace of mind. When joining I received a 10% discount on the premium. Now come to renewal time and my premium has gone up by nearly 40%. Minor standard increases i would expect but that is excessive by anyone’s standards.

I purchased a policy in May 2020 when we got a kitten. Easy to set up and plenty of information provided.

Early November our cat got out in the morning and came home an hour later with an approximately 3 inch tear in his abdomen which we thought were exposing his intestines. Took him to the vets and it was close to $1,100 for surgery.

Approximately two weeks later the stitches were removed and the tear split open again. It was on a local public holiday so we had to take him to a vet in a neighbouring town as the vet who saw him first was ...

I was referred to Bow Wow Pet Insurance by the breeder whom I purchased my puppy from. The process was easy to deal with even though it was the first time I made a claim with this company.
I had been with Bow Wow for less than a year when my puppy (who was less than a year old) unexpectedly got rushed to hospital. After an Xray showing that my puppy's spleen was twisted we were referred to surgical clinic which resulted to the removal of his spleen. I then found myself approx. $6000 out of pocket.
The staff at Bow Wow who were very helpful an...