Everything about this insurance has been easy. Easy to sign up. Easy to claim. Transparency in the policy. When we had to make a claim, we were informed of the process and the refund was with us within a week.

We switched over to Bow Wow Meow in 2017 because we were unhappy with our previous pet insurance company. Since then, they've made the process of claiming easier, with online submissions first, to the vet being able to submit claims on our behalf. It makes it very streamlined, so all we need to do is to give our vet our pet policy number. Bow Wow Meow are generally pretty quick to respond to our claim, usually within a week. Only once did it take a few weeks and I had to follow up with them, but it was just that once. They are great overall and would recommend Bow Wow Meow insurance for your dog or cat.

Everything about this policy is great. The price is reasonable and the claim process is easy. Our vet processes the claim on our behalf and then boom the money is in our account within a week. We have had no issue making a claim with this company.

Very easy claims process. Our vet did it all for us. Policy is good value. We have been insured for three years Nd this is our first claim so far.

Several years ago, we had pet insurance with a different company for an earlier dog and our experience could not have been worse. At every turn they seemed to only look for reasons to exclude and never paid a claim. We have now adopted a Labradore cross puppy and after much research chose Bow Wow Meow as our provider. We have had to make 2 claims in the first 4 months, and the result has been perfect service. Our vet lodged the claims and within a few short days the appropriate refund was in the bank.... just like insurance should be. We could not be happier, nor more confident, that this level of service will continue.

Our 4 year old cavoodle was recently diagnosed with cancer. He has had an operation to remove three tumours and then had follow up oncology tests and scans.
We couldn’t be happier with our choice to cover Bailer through Bow Wow Meow. They processed our claims promptly and made a stressful time much easier to cope with.
Thank you.

The Accident Plus is great value - my gorgeous goldie is one and he had terrible gastro earlier this year, and I honestly did not think my insurance would cover me for as much as it did! Not only did I get majority of the spend back, the payment was made swiftly into my bank account. It was a huge relief!! I can't recommend Bow Wow Meow enough. It's already made it worthwhile for me. After much research, this is by far the best out there. Thank you!

My young puppy suffered an unfortunate accident 2 days after taking out my policy and I was so impressed with the level of service that followed from the first person I spoke to through to ease of claim process and constant updates on claim status through to final payment of claim .
This amazing experience has lead me to recommend bow wow meow to several of my friends who were looking for a pet insurance that follows through on their promises.
A special mention needs to go to Greg Mattes the general manager of bow wow meow who followed up to check if I was happy with claims process and outcome.
This is an exceptional company that delivers on everything stated in policy .Keep up the good work !

I have been with Bow Wow Meow for approximately 9 years for my 2 Staffies and highly recommend them! Just recently my boy Axel had to have his leg amputated due to a bone tumor, the claim process was quick and easy! Always is!

Been with company since August 2017 and think other basic things as well as teeth should be covered more for this amount. Claim came through in reasonable time and my call to ask a question was helpful enough. I was disappointed that I never received anything to give me the breakdown of what was covered until I called and even then it wasn't what I expected.

Joined Bow Wow approximately 5 months ago. Then last month our rescue dog became very sick quickly and her health deteriorated. We took her straight to the animal hospital in Sinnamon Park (very good service). She stayed overnight, they ran numerous tests and scans, and provided medicine etc. We asked the hospital to do whatever it took to make her well again but of course the cost was building up. Our claim was lodged - first claim we’ve had to lodge. Fairly quick turn around and we were thrilled and surprised at how much our insurance covered! Very happy customers.

Have made a couple of claims to date and have had the claim processed and money back within days. Very happy customer, I would highly recommend using bow wow meow

Our beautiful 12 year old lab suddenly got very sick. We felt so fortunate to know that we had taken our pet insurance some time ago with Bow Wow. Knowing that we were covered gave us considerable peace of mind as the road to recovery was expensive.

Our big boy, Sebastian, is 5 years old and has been super healthy until a few weeks ago when he had to undergo emergency surgery to get the gall bladder removed.
Bow Wow Meow and my Vet worked together on the claim without us having to worry about the payment which is great value when all your attentions are somewhere else.
We will always be grateful to the Vet and Bow Wow Meow for saving Sebastian.

I have had insurance for our dog with Bow Wow Meow for 6 years now. I can honesty say that I have never once had difficulty in making a claim. Teddy recently had surgery on his spine, and I phoned to make sure our level of cover made this surgery possible, we were reassured it was, and we had 80% of our claim reimbursed and back in our account within one week of lodging the claim. It could not have been easier. I have and will continue to recommend this insurance to all of our family and friends.

Easy to set up the policy
Easy to put in claims
Claims are processed quickly and efficiently
Very happy with bow wow, great value
Been with Bow wow for almost 5 years

Bow Wow Meow insurance claim process is so efficient and seamless. The vet completes the claim online and Bow Wow processes within a couple of days. So easy and worry free.

We took out pet insurance with Bow Wow Meow for our dog as a pup 7 years ago and as recently as a few months ago was thinking about not renewing insurance as we had never made a claim, but after been struck down with a terrible bout of gastro, and copping thousands of dollars of vet and hospital fees, I am thankful I didn't. Bow Wow Meow processed and paid our claim within 7 days of lodgement. Couldnt be more satisfied!

Im in the 4th year of cover for my Labrador. During this time I've unfortunately had 2 serious incidents requiring hospitalisation for 4/5 days. I cannot fault my experiences with claims against my policy. There were no issues with dealing with my claims, I was kept informed about progress and received reimbursement in a timely manner. Despite having these claims my premium is still good value for money when compared to other providers, although this particular policy is no longer on offer.

I was recommended by our vet to get pet insurance for our golden retriever puppy. I am so glad we chose Bow wow meow because they have made it so easy to make a claim via the pet portal. They communicated clearly via text and email and our claim was processed quickly.