Pet Insurance Australia

Pet Insurance Australia

4.2

1,962 reviews · Statistics

PositivevsNegative
81% · 1,594318 · 16%
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Claim Resolution Time
  • <1 week (453)
  • 1-2 weeks (254)
  • 2-4 weeks (85)
  • 1-2 months (28)
  • 3+ months (16)
Claim ApprovedYes (771) · No (56)
Value for Money
4.2 (881)
Transparency
4.3 (800)
Customer Service
4.4 (880)
3 types of insurance to suit a range of budgets
Impressive customer service
Saves money on vet bills
Some services are excluded
See the Best Pet Insurance in 2023 as rated by Australians on ProductReview.com.au.

Reviews

1,962 reviews
V Walter
V Walter · 2 posts

So thankful for this policy!

Comprehensive Cover
Heather Skeen
Heather Skeen South East Queensland, QLD · 2 posts
 · Verified

Best Pet Insurance

Comprehensive Cover
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Angela
Angela South East Queensland, QLD · 3 posts

Amazing service! Could not do without it!

Pet Insurance Australia
Madeline
Madeline Sydney Surrounds, NSW · 2 posts

Prompt, reliable and supportive

Comprehensive Cover
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Anna W.
Anna W. Greater Melbourne (Inner), VIC

Fast and easy claim process

Comprehensive Cover
CBH
CBH Sydney, NSW · 3 posts

Great fast returns

Comprehensive Cover
Value for Money
Transparency
Customer Service
Diane
Diane Perth, WA · 3 posts

Satisfied pet-owner customer of PIA

Comprehensive Cover
Maria
Maria Sydney, NSW

Highly recommended!!

Comprehensive Cover
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Peter Greenwood
Peter Greenwood · 4 posts

Even my Vet can't believe how good my coverage is!

Comprehensive Cover
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Jane
Jane Greater Melbourne (Outer), VIC

The best decision we made

Comprehensive Cover
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John
John South East Queensland, QLD

I am very impressed.

Comprehensive Cover
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Sandeep K.
Sandeep K. Greater Melbourne (Outer), VIC

Claiming process is very easy and quick

Comprehensive Cover
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Louise
Louise

Exceeding expectations

Major Medical Cover
Karyn j M
Karyn j M Metropolitan Adelaide, SA

Valuable Produce, Excellent Service

Comprehensive Cover
Julie K
Julie K South East Queensland, QLD · 5 posts

Pet Insurance

Comprehensive Cover

Questions & Answers

Larisa S.
Larisa S. ·  · Comprehensive Cover

I am looking to switch pet insurance. My 6 year old dog is pretty good. When he was a puppy he swallowed something (a bone or something) which caused intestinal intersusseption . He had a surgery and his guts were fixed. No issues for over 5 years. Would that be regarded a pre-existing condition? Many thanks.

Pet Insurance Australia
Pet Insurance Australia · 

Hi Larisa. Thank you for your enquiry. Confirming that providing the level of cover is correct and after any waiting periods served, future episodes of foreign body ingestion that bear no relation to the previous instance would be eligible according to the policy's terms and conditions. I hope this has been of some help, have a great day.

Guest
Jas
Jas ·  · Pet Insurance Australia

My cat needs a total hip replacement on the right side. The surgeon has cleared the left side as being ok. If later down the track, the left side does end up the same as the right is this classed as a pre existing condition?

Pet Insurance Australia
Pet Insurance Australia · 

Hi Jas. As per the Terms and Conditions outlined in the Product Disclosure Statement, a Condition which was first noted prior to your policy Commencement Date or within an applicable Waiting Period is classified as a Pre-existing Condition. Any Vet Expenses related to a Pre-existing Condition, unfortunately, cannot be claimed under the policy and are not eligible for Cover. Under the Terms and Conditions of the policy, a Bilateral Condition means any Condition affecting body parts of which the Pet has at least two, one each side of the body (e.g. ears, eyes, knees and elbows). When applying an exclusion, a Bilateral Condition will be considered a single Condition. This means the Condition being claimed is classified as a Pre-existing Condition and any ongoing Vet Expenses to treat this Condition unfortunately cannot be claimed under the policy.

I hope this has been of some help, have a lovely day.

Guest
Vevene
Vevene ·  · Pet Insurance Australia

I am looking to switch pet insurance. My dog has previously had ingestion of foreign object and skin lesions, does this means that I have to wait 18 months to claim for these?

Pet Insurance Australia
Pet Insurance Australia · 

Hi Vevene, I would love to pop you in touch with a PIA Policy Expert over the phone. I'll private message you now for some additional information. Thanks, have a great day.

Guest

Get an answer from our members and Pet Insurance Australia representatives

Select a listing for your question
Pet Insurance Australia

Details

About Pet Insurance Australia:

With Pet Insurance Australia, you can choose from three types of insurance for your dog or cat:

  • Pet Essentials Cover
  • Comprehensive Cover
  • Major Medical Cover

Other features include:

  • You can insure your pet for life, but your pet needs to be between the ages of 8 weeks and 9 months.
  • The three covers range in comprehensiveness. For example, Pet Essentials Cover only reimburses up to $1000 on veterinary treatments, whereas the Major Medical Cover refunds up to 80%.
  • There’s a 21-day cooling-off period, so you if you change your mind, you’re not locked into a contract.
  • Discounted insurance available for multiple pets, with a maximum discount of up to 15% for 4 or more.
  • Insurance fees depend on the breed, age, and pre-existing conditions of your pet. You can request a quote by filling in your pet’s details via a form on the website.
  • Flexible premiums offer cheaper insurance – but means you’ll be paying a higher excess fee

What reviewers liked about Pet Insurance Australia:

  • The easy-to-use online claims system was a recurring point of praise, due to rapid processing times and claim payouts. Additionally, the “GapOnlyTM” insurance scheme made it possible to process claims on the spot at participating vets.
  • Reviewers praised Pet Insurance Australia for being open and honest about the terms of their insurance coverage – most people weren’t caught off guard by hidden fees
  • Investing in pet insurance brought about peace of mind, as there was comfort in knowing that pets would be covered in the event of illness or accident
  • Reviewers were relieved to save significant amounts of money that would’ve been spent on vet bills.

Points to consider:

  • It’s important to do your research, as you’ll find there are certain services that Pet Insurance Australia doesn’t cover. Pre-existing conditions, cancer conditions, and dental procedures are some of the services that are excluded.
  • Insurance fees increase each year as your pet ages.
Compare all Pet Insurance Australia listings
Pet Insurance Australia Comprehensive Cover
  • Award Winner 2023
  • +4 more
Pet Insurance Australia Comprehensive Cover4.3
(684)
Pet Insurance Australia Major Medical Cover
  • Award Winner 2023
  • +4 more
Pet Insurance Australia Major Medical Cover4.3
(163)
Pet Insurance Australia Pet Essentials
  • Award Winner 2023
  • +4 more
Pet Insurance Australia Pet Essentials4.3
(74)
CategoryPet InsurancePet InsurancePet Insurance
UnderwriterHollardHollardHollard
Annual Benefit Limit $30,000$30,000$6,000
Amount of Vet Bill Covered Up to 80%Up to 80%Up to 90%
Minimum Pet Age 8 weeks8 weeks8 weeks
Illness CoverIncludedIncludedIncluded
Routine Care CoverNot IncludedIncludedNot Included
Tick Paralysis $1,000$3,000Not Included
Emergency Boarding Fees $1,000$1,200$500
Lifetime Cover IncludedIncludedIncluded
Cooling Off Period 21 Days21 Days21 Days
Consultation Fees$300$500Not Included
Cruciate Ligament Conditions $4,000$4,000Not Included
Waiting Period for Illness 30 Days30 Days30 Days
Discounts / OffersIncremental 5% discount for each additional pet up to a maximum discount of 15%Incremental 5% discount for each additional pet up to a maximum discount of 15%Incremental 5% discount for each additional pet up to a maximum discount of 15%
Accidental Injury Cover IncludedIncludedIncluded
ManualDownload manualDownload manualDownload manual
Compare all Pet Insurance Australia listings
Visit official website

Contact info for Pet Insurance Australia

  • ABN: 85113507850

Extra Information

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