I lodged my claim and it took less than 2 weeks for it to be resolved. The service is efficient and my policy is value for money. Very happy with Pet Insurance Australia. I recommended PIA to my family and have now signed up since.

I tried to switch from Woolworths to Pet Insurance Australia after reading the positive reviews. Got hassled five times by their marketing arm after making an initial internet inquiry. I applied and now the underwriters have complicated and stalled this switch.

I just don't have the time or energy to beg for them to take my business and Pet Insurance Australia have done nothing to help resolve the issues for me. I now also don't have much confidence they would be helpful if I needed to make a claim.

I have a healthy three year old dog. I've never made a claim. No reason not to insure him.

So my advice is don't waste your time.

I've insured my dog for more than 12 years with PIA and never regretted my decision. Claims get processed quickly, even during the very busy X'mas/New Year period. Very much appreciated!

I've been a customer of "Pet Insurance Australia" for long time... I've dogs and cats and they're covered by PIA . I also made a claims few times for my different pets and very easy to do , Customer Service are very helpful as well. However, something changed these times as PIA didn't cover the food which hospital feeding my cat when he had been at hospital.. I know food shouldn't covered by insurance but only whenever I buying to bring home, Insurance need to covered all of food when the Pets staying Hospital or Vet as they're Special Food from Hospital or Vet as we can't buying any foods from outside to give them to feed for Pets. Before PIA were coved everything but they didn't covered these, it's so strange

During a very stressful time with my dog's serious illness it was a huge help to have claims made easy by the gap system with vets. Been with PIA 3 years.

A quick, easy, online claim, and immediate peace of mind after our dog ate something he shouldn't have, and needed emergency surgery and days of expensive veterinary intensive care. Wonderful.

This is the first time I have ever made a claim on pet insurance. My dog had a sudden illness requiring specialist care for 3 nights. The surgery put the paperwork through for me & the claim was processed promptly & met my expectations of what I was covered for. It was done very quickly & payment was in my account before I received the paperwork. I made one phone call to follow up something that had not been submitted & the staff member was very helpful. I submitted the missing page & it was processed promptly. I would recommend based on the professionalism I have experienced.

I always resented those fortnightly payments coming out of my bank until my dog fell sick one day out of the blue. $2000 later in vet costs I was a little stressed to say the least. Ended up getting around $1600 back without any questions. Was really impressed!

Provided the company with every conceivable details about my rescue dogs when signing up but when the time came to make a claim, they wanted details all over again which was really inconvenient (as after 13 years i can't find the adoption papers so need to find my email to them because it's not good enough I've already sent it to them when I signed up) but I only found out I needed to do this when I called weeks later to see how the claim was progressing to be told this. It's lazy and duplicating work for everyone on info everyone has.

I took out Pet Insurance with PIA with a great deal of scepticism as to wether or not it was the right decision for me. At not quite 8 months of age my puppy was struck down with a rare infection and needed emergency and Specialist hospitalisation and treatment. PIA have been amazing, they have processed all claims quickly and professionally. My decision to join this fund was definitely the right one! The total bill was very big but my “gap” portion very small as I only paid about 20%. I haven’t been a member for very long but intend to stay a member for the lifetime of my pet now, very grateful.

We found it easy to submit claim and claim paid out fairly quickly.
Peace of mind to have pet insurance cover
We have been covered by PIA for quite awhile now and had a problem with one of our claims but the other 3 have been good

We have been with PIA for 6 years and made several claims for things we never would have imagined happening. PIA has responded quickly and made the process easy. Thankyou

I am so glad I purchased pet insurance, it gave me complete peace of mind when my beloved dog needed emergency intervention on a Sunday. My claim was easy to lodge and completed in less than 5 days.

This policy is good value and very easy to set up
I have lodged many claims and very prompt to resolve them as our Freddie has many allergies which is on going
I’ve been with pet insurance for 2 1/2 years now and very are happy ... thanks PIA

Claim took some time to finalise due to misplaced documentation and poor communication of documentation required. Had to contact vet several times for invoice and receipt. Transfer of money on approval of claim was timely.

It's always easy and fast to claim with Pet Insurance Australia. I'm taking care of a very ill cat, and the last thing I want to do is mess about with administrative problems when I'm sitting in the emergency department with him, so PIA have helped me keep focused on what matters the most. Thanks so much guys - I can't tell you how much I've appreciated your support...

I've been a customer for 10 years for both my pets and the experience I've had with PIA has been extremely positive, hence why I haven't even thought of changing my insurance provider. They have also streamlined the process for claims processing making it a breeze to get my refund.
Now, my oldest dog has been diagnosed with cancers and PIA has been great in the whole process. Not only have they managed the whole claim without any issues, they have also followed up with a concern for my pets well being.
The personal touch makes the whole experience much more pleasant.