- Sign in
- Write a review
Pet Insurance Australia
Comprehensive Cover, Major Medical Cover, Pet Essentials (See All)Pros
Cons
Reviewer Photos & Videos
- 3 reviews
All claims have been handled quickly and payments made promptly. Have been insured for 6 years.
- Value for Money
- Transparency
- See all answers
My claim was a quick review, response and reimbursement. Very happy.
- Value for Money
- Transparency
- See all answers
Would be better if I didn't have to query the excess payable all the time
Once approved, payment of claims is swift and straight forward. GapOnly solution is helpful for large procedures. However it seems a default position to deduct excess for every claim - regardless if already paid, or if actually multiple issues related to same diagnosis. Each time needing me to escalate and query, it would be better if claims were corrected assessed initially and perhaps a little more research completed prior to excess deduction by default.
- Value for Money
- Incentivised Review No
- See all answers
- 2 reviews
Fast, easy claim process.
Excellent value with minimal fuss
Can not fault
- Value for Money
- Transparency
- See all answers
Find out how Pet Insurance Australia compares to other Pet Insurance
Know better, choose better.
Money was in my account within 2 days of initial contact. Very easy to claim. And staff very helpful. Took the stress out of my little girls stay for us anyway!
- Value for Money
- Transparency
- See all answers
Been with them since the day I got my girl Ruby Tuesday. Never had a problem with any of my claims. They keep me informed of the progress and the refund is so quick. Wouldn't be without it.
- Value for Money
- Transparency
- See all answers
- 5 reviews
- 2 likes
Within three days of placing our claim it was paid out. Have improved significantly since since changing their website and Vets being able to submit is even betterf
- Value for Money
- Transparency
- See all answers
Related Articles
A good super fund can make a substantial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2022.
Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.
Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.
- 5 reviews
Claims are processed very quick and easy been with them for years
- Value for Money
- Transparency
- See all answers
- 3 reviews
This was my first time to use this insurance I had picked it because of recommendations on line It was easy to use and they paid my account fast and without any problems
- Value for Money
- Transparency
- See all answers
Thanks George for posting your review on Product Review. Have a wonderful week.
Find out how Pet Insurance Australia compares to other Pet Insurance
Know better, choose better.
Always quick and efficient service, easy to lodge, took less than a week to resolve
- Value for Money
- Transparency
- See all answers
Thanks Kovac1 for your review on PIA. I hope your pet/s are doing well? Have a great day.
- 2 reviews
I am more than satisfied with the majority of my claims processed by PIA. The response time in dealing with claims is very good.I was disappointed to see the claim made for my dog's broken tooth which need surgery, being rejected but I saw that dental work was not covered by my policy so I accepted the outcome.
It seems to me that since the broken tooth needed an operation to have the roots removed that some of the costs could have been covered. The alternative for us would have been to leave the broken tooth as it was but this would have been...
- Value for Money
- Transparency
- See all answers
Thanks, Peter for sharing your PIA experience with Product Review. I'd like to have my team take a look at your claim. Can I please have your policy number so I can get someone to reach out asap? Thanks, have a great day.
PI04061056 is my policy number.
PI04061056
- 2 reviews
I have had PIA for my girl for nearly 8 years. I've never had any problems with claims and I have found PIA easy to deal with. All claims reimbursed very quickly
- Value for Money
- Customer Service
- See all answers
Thanks Vanessa for sharing your PIA experience. Have a wonderful day.
Find out how Pet Insurance Australia compares to other Pet Insurance
Know better, choose better.
Pet Insurance is a must in our home and the service from Pet Insurance Australia has been amazing.
Our claim was acted on immediately and refund issued promptly.
- Value for Money
- Transparency
- See all answers
Thanks, Elise for taking the time to post your feedback on PIA with Product Review. I hope your pet/s are doing well? Have a wonderful week.
From the get go of my dog being diagnosed with a cruciate ligament injury to then being diagnosed with cancer 2 months later, I wouldn't have been able to have a (relative) less stressful experience thanks to have pet insurance. The process to make claims each week for my dog receiving chemotherapy and being reimbursed so quickly by the time her next appointment was, was such a relief. I recommend PIA to anyone friends, family and strangers! For under $50 a month to have this cover is nothing to ensure your pet is looked after. Thank you a million times PIA
- Incentivised Review No
- Claim Made No
Thanks, Sara for taking the time to post about your experience with PIA. It's lovely to hear that we are able to take some of this stress away. Sending your beautiful girl a big PIA pat from the whole team. Have a wonderful day.
Just made my first claim for my little dogs ear infection, using the online portal made the claims process very easy. I am very impressed with the fast and friendly service. And the claim funds were with me within a week. Thank you!
- Value for Money
- Transparency
- See all answers
Thanks, ChloeDot for taking the time to share your first claim experience on Product Review. I hope your dog's ear infection is all cleared up and they are on the mend. Have great weekend.
Questions & Answers
Do you cover when dog eat foreign object like socks, kids toys (Lego)?
If our puppy happens to swallow a foreign body is it only once a year we can claim for it? My sister is with rspca her dog swallows items all the time that requires the vet to make him vomit them out and her claims are always paid out. I read in your product disclosure its only one per policy period? Is that only if surgery is required? If its multiple times without surgery and vomting induced only will this be covered more than once?
Secondly is Ivdd and other hereditary classed issues that can arise with a french bulldog covered with your comprehensive cover providing that any of the conditions are not pre existing? For example BOAS etc?
Thirdly if an issue was to arise that was an ongoing issue does the excess need to be paid everytime or is it one excess paid per condition? Thanks
Hi Eskimo, thanks for making contact.
I'll need to double-check on the foreign body ingestion question but I can help now with the others. IVDD and other conditions are covered as long as they are not...
Hi Eskimo,
As outlined in our current Product Disclosure Booklet, this exclusion has been removed and we cover for more than one incident of your pet swallowing a foreign object that causes blockage o...
My dog currently has blood in his urine and is required to undergo some tests. If we took out insurance, would this be considered as pre-existing condition?
Hi Skychels, unfortunately, yes it will be considered a pre-existing condition as it was discovered before taking out the insurance. However, depending on the outcome, this could be considered a 'temp...
Read moreorary' pre-existing condition meaning it could be covered in the future after a period of time. For more information on how our pre-existing conditions work take a look here: https://www.petinsuranceaustralia.com.au/pre-existing-conditions/ Thanks, I hope this has been of some help? Have a lovely day.Get an answer from our members and Pet Insurance Australia representatives
Details
About Pet Insurance Australia:
With Pet Insurance Australia, you can choose from three types of insurance for your dog or cat:
- Pet Essentials Cover
- Comprehensive Cover
- Major Medical Cover
Other features include:
- You can insure your pet for life, but your pet needs to be between the ages of 8 weeks and 9 months.
- The three covers range in comprehensiveness. For example, Pet Essentials Cover only reimburses up to $1000 on veterinary treatments, whereas the Major Medical Cover refunds up to 80%.
- There’s a 21-day cooling-off period, so you if you change your mind, you’re not locked into a contract.
- Discounted insurance available for multiple pets, with a maximum discount of up to 15% for 4 or more.
- Insurance fees depend on the breed, age, and pre-existing conditions of your pet. You can request a quote by filling in your pet’s details via a form on the website.
- Flexible premiums offer cheaper insurance – but means you’ll be paying a higher excess fee
What reviewers liked about Pet Insurance Australia:
- The easy-to-use online claims system was a recurring point of praise, due to rapid processing times and claim payouts. Additionally, the “GapOnlyTM” insurance scheme made it possible to process claims on the spot at participating vets.
- Reviewers praised Pet Insurance Australia for being open and honest about the terms of their insurance coverage – most people weren’t caught off guard by hidden fees
- Investing in pet insurance brought about peace of mind, as there was comfort in knowing that pets would be covered in the event of illness or accident
- Reviewers were relieved to save significant amounts of money that would’ve been spent on vet bills.
Points to consider:
- It’s important to do your research, as you’ll find there are certain services that Pet Insurance Australia doesn’t cover. Pre-existing conditions, cancer conditions, and dental procedures are some of the services that are excluded.
- Insurance fees increase each year as your pet ages.
Having a beloved pet fall ill or get involved in an accident is already stressful enough, which is why pet insurance can help. Pet Insurance Australia, winner of the Pet Insurance Category in 2022, 2021, 2019 and 2018, has proven to be a pet insurer that consumers can rely on, due to its outstanding customer service and great value for money.
 | | | |
|---|---|---|---|
| Category | Pet Insurance | Pet Insurance | Pet Insurance |
| Underwriter | Hollard | Hollard | Hollard |
| Annual Benefit Limit | $8,000 | $15,000 | $15,145 |
| Amount of Vet Bill Covered | Up to 80% | Up to 80% | Up to 80% |
| Minimum Pet Age | 8 weeks | 8 weeks | 8 weeks |
| Accidental Injury Cover | Included | Included | Included |
| Illness Cover | Not Included | Included | Included |
| Routine Care Cover | Not Included | Not Included | Included |
| Tick Paralysis | Not Included | $1,000 | $1,200 |
| Emergency Boarding Fees | $500 | $1,000 | $1,200 |
| Lifetime Cover | Included | Included | Included |
| Cooling Off Period | 21 Days | 21 Days | 21 Days |
| Consultation Fees | $300 | $300 | $300 |
| Cruciate Ligament Conditions | $2,600 | $2,600 | $2,600 |
| Waiting Period for Illness | Not Included | 30 Days | 30 Days |
| Discounts / Offers | Incremental 5% discount for each additional pet up to a maximum discount of 15% | Incremental 5% discount for each additional pet up to a maximum discount of 15% | Incremental 5% discount for each additional pet up to a maximum discount of 15% |
Extra Information
Pet Insurance Australia is a ProductReview.com.au Awards Winner for 2022, 2021, 2019 and 2018. Learn more
Contact info for Pet Insurance Australia
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Thanks, Vince for posting your feedback with Product Review. I hope your pet/s are doing well? Have a lovely day.