I made a claim to PIA via my vet after my dog had to receive urgent care and an overnight stay. PIA processed the claim quickly and efficiently with no hassle at all. Highly recommend PIA. They even followed up with me to see how my dog was doing which was a nice touch.

I've been with PIA for 12+ years. I've only had excellent, worry-free experiences. Lately, technology makes it even easier (the vet makes a claim directly for me or I can use the Pet Portal) and claims are processed in a couple of days without fuss.

All I focus on is for my dog to recover and thrive. Thanks to PIA I can do this without worries.

I recommend for everyone with a beloved pet to buy a policy BEFORE they turn 9 y.o. and ideally, before they have a long list of pre-existing problems. You won't regret taking out a policy with PIA and your pets deserve this!

I purchased the insurance when my pup was 3 months old, and have now been with PIA nearly 6 and half years. Over this time I have lodged multiple claims, all resolved with in a week. The online system is simple to do (my regular vet does it for me but the specialist vet claims I do myself) and lately I have found that the refunds are in my account within a couple of days.

Thank you to PIA when Taió has been sick they have made life easy with claims being dealt with efficiently and quickly sometimes by the end of the week, would recommend them to anyone, excellent for Pet Insurance

I have been with PIA since I got my beloved Coco a staffi in 2013.
I have made quite a few claims in that time and have always received my rebates within 2 to 3 days of lodging the claim, which I think is fantastic service.
The lodging of a claim is very quick and easy via the online portal.
I have asked a few questions in that time via email and received a reply the same day.
Once Coco reached 9 they offered me an option to save on premiums by accepting a lower % rebate, which I appreciated.
Coco is now on medication for life and I am grateful I have insurance with PIA as I know she can get the care she needs when she needs it and I don't have to wait to get a rebate
Thanks PIA

Nicky

We have had 3 policies with PIA covering 2 dogs and 1 cat. After initial history gathering, we have found claiming insurance to be very easy. Our vet lodges the claim and within a few days PIA send a confirmation email and then a few days later the claim is paid with a follow up email to explain the invoice.

I took the policy out when I bought my toy poodle. Price was competitive but most importantly when I had to make a claim it was seamless and an amazing quick turnaround. Very happy

Couldn't be happier with PIA and their coverage and service. Claims are processed so quickly either in my vet's office or in a couple of days after lodgement. I'm so thankful my dog's medication is covered. Thank you so much.

I have PIA insurance for my French bulldog for while and I got a new pup in few days ago and i checked PIA quote on PIA website and its say $31.20 for Major Medical Cover and its say need to ring PIA to add another pet so I did. Michael on the phone say its will cost $35.20 per month include 2nd pet discount?!

My little dog has had major issues and had to have an operation. If I did not have this insurance I would not have been able to afford for her to have the operation. PIA is easy to deal with and pays your claims promptly. I can highly recommend this company as it is by far the cheapest pet insurance you will find.

Having my dog, Nutmeg, insured with PIA for 6 years has been an easy, worry free interaction. No matter what may happen, I know there is a safety net in place. Very necessary for any pet owner and especially now as an aged pensioner.

My Dachshund George had had 2 serious problems in the last 6 months, thank goodness I had insurance with PIA. The claim process was very simple and I was very happy with the amounts I received back. I have been with PIA since I got George 6 years ago and have never had any problems at all.

In the year we have been with PIA they have been great. Most of the time paying claims within 2 days, larger claims have been up to a week. Our frenchie recently spent 4 days in an emergency vet and they even emailed to check up and see how he was recovering, fantastic service.

Getting pet insurance for our first pet so I thought it would be complicated but it took me only a few minutes to sign up for the insurance. Within 3 months our dog had to undergo surgery. The vet put through the claim and within days our claim was processed. It was well worth every penny as no stress at all.

Having a sick pet is stressful enough. I am so thankful I have pet insurance with PIA. My fur(less) sphynx baby became very unwell recently and needed emergency surgery and several follow up trips to the vet. Thanks to PIA for making the claim process quick and easy. I have recommended PIA to all my friends who have fur babies.

After only having our first pet insurance set up for a month or so, our gorgeous dog had to receive emergency treatment and a few ongoing treatments. All claims were received and processed within days! Even the quite substantial one. You never know what costs may pop up and having this piece of mind at such a reasonable price is great!

Policy is really good value even though we had a hiccup at the beginning. A substantial claim was made and paid out within a week , very impressed. This is our first year with Pet Insurance and no one should be without it as you never know what can happen.

Lodged a claim during these challenging 2020 COVID times and was processed in a fortnight. Love Pet Australia Insurance. Pet Portal was so easy to use and load documents. Thank you!

Well worth the money to protect our little guy. It meant that when things went wrong we could afford the expensive vet fees. I would recommend insuring from the minute you pick up your puppy.