Pet Insurance Australia

Great insurance provider, easy and quick claim process they keep you informed all the way. Show details ·  1

I cannot thank Pet Insurance Australia (PIA) enough for their support during a very difficult time. My Havanese, Cubee, was recently diagnosed with Stage C heart disease (MMVD). Between the emotional drain and the intensive care required from our vet and Veterinary Cardiologist Australia, I was heartbroken and exhausted. Knowing PIA had my back… Read more ·  1

took the financial stress completely off my shoulders. They approved and paid my vet bills promptly and effortlessly, allowing me to focus entirely on Cubee’s recovery. Thanks to their efficiency and the great medical care he received, Cubee has bounced back and we are now enjoying our 'new normal' together. You guys are amazing!

We have had both our Beagles covered with PIA since they came to us. Whilst the insurance is quite a lot, we found out last year just how quickly things can go wrong and how expensive they can be. Spinal surgery for one beagle, then she had a blockage that need intensive care (but no surgery), coupled with the occasional visit due to something… Read more ·  1

she's eaten. We believe that Lucy alone was a $22k dog last year, a huge amount that would have caused us to have to think hard how we'd proceed.

Our boy beagle was a much less dramatic experience until a small benign tumour (which we discovered after it was removed) needed emergency treatment on Xmas morning. Knowing that our pets would be covered for the majority portion of the bill allows us to say 'Yes, do what you need to do' with mess less hesitation than were we not covered. In a way, I'd much rather be looking at the premiums as a waste of money because to be honest, I'd much rather not have our previous pets suffer in any way, but knowing we get support and cover is a tremendous relief.

We have also found the claims experience to be easy as the vet uses a Gap service who automate a lot of the process. Even when we haven't been able to use the Gap service, the vet has made a claim directly on our behalf and it's been paid direct to our account.

So to summarise, I wish pet insurance wasn't required, but we love our animals so much that to not have it and then to have to make a cost based decision on treatment, rather than clinical need is something I'd rather not think about.

King has had 2 major medical incidents over his short time in my life; two snake bites within 12 months. PIA has been caring, understanding and payment claims processed rapidly. PIA has now partnered with my vet clinic in the gap only which has made financial stress of a $4000 bill completely gone. Health insurance for loved ones is a standard for… Read more ·  1

me as without it; it can be costly and heartbreaking.

I highly recommend PIA for their coverage and customer service.

Can't fault the experience. Our dog has had terminal cancer and not only has the insurance helped us to keep him alive for 2 years beyond diagnosis but the process of claiming has been seamless, which is really appreciated as some consults we come out crying due to the emotional roller-coaster of a cancer diagnosis. We will always go with PIA now… Read more ·  1

because they have been so good at the worst time for us and our dog and I couldn't be more grateful for that customer experience. Everyone should have pet insurance, it is so invaluable when you need it and even better when you go with a good provider like PIA

We recently made a number of claims after our 3 year old groodle had an accident with a large 14cm stick that pierced her throat. Millie saw 3 different Vets during her treatment and our experience in claiming through our policy was efficient in cases. The Specialist Vet even progressed the claim before I picked her up after her surgery which… Read more ·  1

really reduced our out of pocket costs in advance. Having purchased PET insurance when we adopted our puppy 3 years ago, we have considered dropping it from time to time however, we are so grateful we kept it after the costs for this recent accident and realisiing how quickly a healthy dog can become very sick. The process to claim was seamless and the financial assistance really needed. We will be keeping our policies ongoing and highly rcomend PIA.

Doja Cat was diagnosed having swallowed a foreign object by the wonderful Drs at Sash. On the same day she was admitted to surgery. PIA came through and provided a quick estimate of cost cover making a stressful situation more manageable. Thank you PIA for helping me look after my two beautiful cats. I appreciate your prompt action and Doja Cat is recovering well. Show details ·  1

My experience when making a claim as been very smooth sailing. My French bulldog has has several procedures this year and the coverage has been such a relief. I’m glad I have used Pet Insurance Australia the whole time my dogs were puppy’s. Show details ·  2

We were shocked when we learned that Mia, our 6 year old labradoodle had cancer. Pet insurance Australia have been wonderful and very supportive. Mia has undergone extensive surgery to remove a tumour and infected lymph node and is now undergoing chemotherapy. We often question the need and value of insurance, but having comprehensive cover has… Read more ·  1

allowed us to act quickly and we hope that we will have Mia for a longtime yet. Without the insurance, we would not have been able to afford her treatment. Our thanks to PIA!

Our 12 month Rottweiler recently had to undergo surgery. With all of the scans, appointments, medications and the surgery itself, a quite substantial bill would have been left for us to wear if it weren't for Pet Insurance Australia. With the option to utilise the GapOnly Cover, we were left with only a minimal expense to ensure the best of care for our pup. Show details ·  1

pet insurance is something you don’t need until you do. Without PIA, my dog would be dead. In April he was diagnosed with congestive heart failure and a heart tumor and in just 5 months we’ve probably needed about $20k worth of vet care, something I would definitely not have been able to cover without insurance. Gap pay is very convenient with claims coming back relatively quickly. Show details ·  1

I’m so happy with Pet Insurance Australia! Their service is outstanding – claims are processed super quickly, and everything is made really easy and stress-free. I feel completely at ease knowing my pets are covered. I honestly wouldn’t change for the world – highly recommend them to anyone who loves their pets as much as I do! Show details ·  1

My sausage Bobby has been in care for almost 3 weeks now. He suffered IVDD and underwent surgery but after a few days wasn't responding. An MRI showed that the disc had further failed and a secondary disc was now effected. Secondary surgery has occurred and the slow road to recovery (hopefully) is under way. The comprehensive insurance cover along… Read more ·  1

with the gap payment system has been a godsend with costs north of $25,000 as I write. The process has been smooth and uneventful from a PIA perspective. Without this cover my Bobby wouldn't be with us today.

Thank you for providing a very easy claim service, the claim was resolved with in 48 hours and the communication was excellent. Show details ·  2

Easy to claim and quick claim times. Love the gap only. Only down fall is they don’t cover dental. Show details ·  1

We have had a few recent claims for our greyhound and they have been settled quickly and in line with the cover. The major percentage of the expenses for some major internal surgery and part of the costs for the treatment of an injured paw were covered. The policy provided peace of mind and financial cover when our hound was in need of expensive… Read more ·  1

surgery but is much less effective for smaller issues. We have also found PIA to be friendly and easy to deal with.

However pet insurance is not a cheap product and I have dropped a star because of the way that excesses are applied and administered. This approach reduces the overall value for money of the product.

When faced with veterinary costs in the thousands of dollars an excess in the hundreds seems less significant but multiple excesses do add up and in our experience they are not always applied correctly. We had an excess applied to two related claims which we had to firstly notice and then get reviewed by PIA in order to get corrected. We also ran into excesses resetting on the renewal date. This is in line with the policy conditions, as PIA politely pointed out when we enquired why an excess had been applied twice (again), but it does mean double excesses for the same course of treatment if it runs over the renewal date.

Unable to recommend PIA at this time. My Pet is now 8 and has been with PIA since he was 8 weeks old. He has had minimal claims in 8 years. In 2025 I was paying $184 per month, I am now paying $234, I dread to think of what it will rise to over the next couple of years. Upon calling PIA to discuss, I was offered varying options including… Read more

reducing the coverage from 30k per month to 25k or 15k, I requested they provide a quote in writing but they insisted I wait on hold for 20 minutes while they generate one, only to then be told that the cost would be the same regardless without offering an alternative solution. The rise in fees year on year is excessive and overall feels like a trap. Leave my pet without coverage after 8 years of payments or pay what they demand just because they can.