Listing monitored by Pet Insurance Australia

Pros

3 types of insurance to suit a range of budgets
Impressive customer service
Saves money on vet bills

Cons

Some services are excluded

Reviews

  • Value for Money
    4.1 (672)
  • Transparency
    4.2 (604)
  • Customer Service
    4.3 (676)
  • Claim Resolution Time
    • <1 week (295)
    • 1-2 weeks (229)
    • 2-4 weeks (84)
    • 1-2 months (26)
    • 3+ months (14)
  • Claim ApprovedYes (592) · No (46)
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DeeDee
DeeDee
  • 3 reviews

Quick response - great service.

published

All claims have been handled quickly and payments made promptly. Have been insured for 6 years.

  • Value for Money
  • Transparency
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Retro
RetroSouth East Queensland, QLD

No issues

published

My claim was a quick review, response and reimbursement. Very happy.

  • Value for Money
  • Transparency
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KateH
KateHGreater Melbourne (Inner), VIC

Would be better if I didn't have to query the excess payable all the time

published

Once approved, payment of claims is swift and straight forward. GapOnly solution is helpful for large procedures. However it seems a default position to deduct excess for every claim - regardless if already paid, or if actually multiple issues related to same diagnosis. Each time needing me to escalate and query, it would be better if claims were corrected assessed initially and perhaps a little more research completed prior to excess deduction by default.

  • Value for Money
  • Incentivised Review No
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Andrew
AndrewFar North Queensland, QLD
  • 2 reviews

Pet Insurance Australia

published

Fast, easy claim process.
Excellent value with minimal fuss
Can not fault

  • Value for Money
  • Transparency
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Jackie
JackieIllawarra, NSW

Very easy to claim. Definitely recommend pet insurance Australia

published

Money was in my account within 2 days of initial contact. Very easy to claim. And staff very helpful. Took the stress out of my little girls stay for us anyway!

  • Value for Money
  • Transparency
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So glad I have it.

published

Been with them since the day I got my girl Ruby Tuesday. Never had a problem with any of my claims. They keep me informed of the progress and the refund is so quick. Wouldn't be without it.

  • Value for Money
  • Transparency
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John
JohnTynong
  • 5 reviews
  • 2 likes

Very prompt to pay out claims

published

Within three days of placing our claim it was paid out. Have improved significantly since since changing their website and Vets being able to submit is even betterf

  • Value for Money
  • Transparency
Similar opinion? Write a review on ProductReview.com.au!

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Vince
VinceSydney, NSW
  • 5 reviews

PIA are the best company couldn't have done it without them

published

Claims are processed very quick and easy been with them for years

  • Value for Money
  • Transparency
Pet Insurance Australia
PIA Management P.Pet Insurance AustraliaSend a private message

Thanks, Vince for posting your feedback with Product Review. I hope your pet/s are doing well? Have a lovely day.

Similar opinion? Write a review on ProductReview.com.au!
George
GeorgeSydney, NSW
  • 3 reviews

First time user

published

This was my first time to use this insurance I had picked it because of recommendations on line It was easy to use and they paid my account fast and without any problems

  • Value for Money
  • Transparency
Pet Insurance Australia
PIA Management P.Pet Insurance AustraliaSend a private message

Thanks George for posting your review on Product Review. Have a wonderful week.

Similar opinion? Write a review on ProductReview.com.au!
Pet Insurance

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kovac1
kovac1Greater Melbourne (Outer), VIC

Excellent service

published

Always quick and efficient service, easy to lodge, took less than a week to resolve

  • Value for Money
  • Transparency
Pet Insurance Australia
PIA Management P.Pet Insurance AustraliaSend a private message

Thanks Kovac1 for your review on PIA. I hope your pet/s are doing well? Have a great day.

Similar opinion? Write a review on ProductReview.com.au!

A worthwhile pet insurance cover.

published
  • Value for Money
  • Transparency
Pet Insurance Australia
PIA Management P.Pet Insurance AustraliaSend a private message

Thanks, Peter for sharing your PIA experience with Product Review. I'd like to have my team take a look at your claim. Can I please have your policy number so I can get someone to reach out asap? Thanks, have a great day.

Peter Greenwood
Peter Greenwood

PI04061056 is my policy number.

Peter Greenwood
Peter Greenwood

PI04061056

Similar opinion? Write a review on ProductReview.com.au!
Vanessa M.
Vanessa M.South East Queensland, QLD
  • 2 reviews

Thank you PIA

published

I have had PIA for my girl for nearly 8 years. I've never had any problems with claims and I have found PIA easy to deal with. All claims reimbursed very quickly

  • Value for Money
  • Customer Service
Pet Insurance Australia
PIA Management P.Pet Insurance AustraliaSend a private message

Thanks Vanessa for sharing your PIA experience. Have a wonderful day.

Similar opinion? Write a review on ProductReview.com.au!
Pet Insurance

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Pet Insurance is a must in our home and the service from Pet Insurance Australia has been amazing.

published

Our claim was acted on immediately and refund issued promptly.

  • Value for Money
  • Transparency
Pet Insurance Australia
PIA Management P.Pet Insurance AustraliaSend a private message

Thanks, Elise for taking the time to post your feedback on PIA with Product Review. I hope your pet/s are doing well? Have a wonderful week.

Similar opinion? Write a review on ProductReview.com.au!

Strongly recommend PIA for animal lovers!

published

From the get go of my dog being diagnosed with a cruciate ligament injury to then being diagnosed with cancer 2 months later, I wouldn't have been able to have a (relative) less stressful experience thanks to have pet insurance. The process to make claims each week for my dog receiving chemotherapy and being reimbursed so quickly by the time her next appointment was, was such a relief. I recommend PIA to anyone friends, family and strangers! For under $50 a month to have this cover is nothing to ensure your pet is looked after. Thank you a million times PIA

  • Incentivised Review No
  • Claim Made No
Pet Insurance Australia
PIA Management P.Pet Insurance AustraliaSend a private message

Thanks, Sara for taking the time to post about your experience with PIA. It's lovely to hear that we are able to take some of this stress away. Sending your beautiful girl a big PIA pat from the whole team. Have a wonderful day.

Similar opinion? Write a review on ProductReview.com.au!
ChloeDot
ChloeDotCentral Queensland, QLD

Easy and Fast

published

Just made my first claim for my little dogs ear infection, using the online portal made the claims process very easy. I am very impressed with the fast and friendly service. And the claim funds were with me within a week. Thank you!

  • Value for Money
  • Transparency
Pet Insurance Australia
PIA Management P.Pet Insurance AustraliaSend a private message

Thanks, ChloeDot for taking the time to share your first claim experience on Product Review. I hope your dog's ear infection is all cleared up and they are on the mend. Have great weekend.

Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

rikimo
rikimoasked
Pet Insurance Australia

Do you cover when dog eat foreign object like socks, kids toys (Lego)?

No answers
Eskimo
Eskimoasked
Pet Insurance Australia

If our puppy happens to swallow a foreign body is it only once a year we can claim for it? My sister is with rspca her dog swallows items all the time that requires the vet to make him vomit them out and her claims are always paid out. I read in your product disclosure its only one per policy period? Is that only if surgery is required? If its multiple times without surgery and vomting induced only will this be covered more than once?

Secondly is Ivdd and other hereditary classed issues that can arise with a french bulldog covered with your comprehensive cover providing that any of the conditions are not pre existing? For example BOAS etc?
Thirdly if an issue was to arise that was an ongoing issue does the excess need to be paid everytime or is it one excess paid per condition? Thanks

2 answers
Pet Insurance Australia
PIA Management P.Pet Insurance AustraliaSend a private message
Pet Insurance Australia
PIA Management P.Pet Insurance AustraliaSend a private message
skychels
skychelsasked
Pet Insurance Australia

My dog currently has blood in his urine and is required to undergo some tests. If we took out insurance, would this be considered as pre-existing condition?

1 answer
Pet Insurance Australia
PIA Management P.Pet Insurance AustraliaSend a private message
See all Pet Insurance Australia questions

Get an answer from our members and Pet Insurance Australia representatives

Pet Insurance Australia

Details

About Pet Insurance Australia:

With Pet Insurance Australia, you can choose from three types of insurance for your dog or cat:

  • Pet Essentials Cover
  • Comprehensive Cover
  • Major Medical Cover

Other features include:

  • You can insure your pet for life, but your pet needs to be between the ages of 8 weeks and 9 months.
  • The three covers range in comprehensiveness. For example, Pet Essentials Cover only reimburses up to $1000 on veterinary treatments, whereas the Major Medical Cover refunds up to 80%.
  • There’s a 21-day cooling-off period, so you if you change your mind, you’re not locked into a contract.
  • Discounted insurance available for multiple pets, with a maximum discount of up to 15% for 4 or more.
  • Insurance fees depend on the breed, age, and pre-existing conditions of your pet. You can request a quote by filling in your pet’s details via a form on the website.
  • Flexible premiums offer cheaper insurance – but means you’ll be paying a higher excess fee

What reviewers liked about Pet Insurance Australia:

  • The easy-to-use online claims system was a recurring point of praise, due to rapid processing times and claim payouts. Additionally, the “GapOnlyTM” insurance scheme made it possible to process claims on the spot at participating vets.
  • Reviewers praised Pet Insurance Australia for being open and honest about the terms of their insurance coverage – most people weren’t caught off guard by hidden fees
  • Investing in pet insurance brought about peace of mind, as there was comfort in knowing that pets would be covered in the event of illness or accident
  • Reviewers were relieved to save significant amounts of money that would’ve been spent on vet bills.

Points to consider:

  • It’s important to do your research, as you’ll find there are certain services that Pet Insurance Australia doesn’t cover. Pre-existing conditions, cancer conditions, and dental procedures are some of the services that are excluded.
  • Insurance fees increase each year as your pet ages.

ProductReview_2022 Awards_logo

Having a beloved pet fall ill or get involved in an accident is already stressful enough, which is why pet insurance can help. Pet Insurance Australia, winner of the Pet Insurance Category in 2022, 2021, 2019 and 2018, has proven to be a pet insurer that consumers can rely on, due to its outstanding customer service and great value for money.

Compare all 3 Pet Insurance Australia
Pet Insurance Australia Pet Essentials
  • Award Winner 2022
  • 2021
  • 2019
  • 2018

Pet Insurance Australia Pet Essentials

4.3
(68)
Pet Insurance Australia Comprehensive Cover
  • Award Winner 2022
  • 2021
  • 2019
  • 2018

Pet Insurance Australia Comprehensive Cover

4.3
(505)
Pet Insurance Australia Major Medical Cover
  • Award Winner 2022
  • 2021
  • 2019
  • 2018

Pet Insurance Australia Major Medical Cover

4.2
(116)
CategoryPet InsurancePet InsurancePet Insurance
UnderwriterHollardHollardHollard
Annual Benefit Limit$8,000$15,000$15,145
Amount of Vet Bill Covered Up to 80%Up to 80%Up to 80%
Minimum Pet Age 8 weeks8 weeks8 weeks
Accidental Injury Cover IncludedIncludedIncluded
Illness CoverNot IncludedIncludedIncluded
Routine Care CoverNot IncludedNot IncludedIncluded
Tick ParalysisNot Included$1,000$1,200
Emergency Boarding Fees$500$1,000$1,200
Lifetime Cover IncludedIncludedIncluded
Cooling Off Period21 Days21 Days21 Days
Consultation Fees$300$300$300
Cruciate Ligament Conditions$2,600$2,600$2,600
Waiting Period for Illness Not Included30 Days30 Days
Discounts / OffersIncremental 5% discount for each additional pet up to a maximum discount of 15%Incremental 5% discount for each additional pet up to a maximum discount of 15%Incremental 5% discount for each additional pet up to a maximum discount of 15%
Compare all 3 Pet Insurance Australia
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