Pet Insurance Australia

I Insured with them for 'Unexpected veterinary expenses' and they will not pay up.
I've payed hard earned money to do the right thing for my beloved dog when she ends up in the vet to listen to 'Pet Insurance Australia' tell me that this claim is a grey area and they will not pay.
I now have to take my case to 'AFCA' Australian Financial Complaints Authority for them to get the money out of them.
They have very poor communications also to over seas call centre.
AFCA gave me a number for the Sydney office of 'Pet Insure' which is there underlying insured and they wanted nothing to do with it transferring me back to the call centre.

Made a claim after our Doberman fractured a part of his foot and the claim was quickly and seamlessly processed. The service I have received from PIA over the last three years has been great and they have always provided me with a competitive quote.

Extremely poor service. Would not recommend to anyone at all ever. Steer clear. I would never sign up to this insurance again. What a complete waste of time and money.

Dog got to rat poison, thought we might not be covered but were and received over $900 back. Between that and the other couple of incidents our puppy has had we are up fo the next couple of years. There are some exclusions that are sure to get you/us at some point but that have come through so far.

The excess I found rather confusing, and I don't think I've put in for every claim simply because I assumed that the excess would either be more than the claim, or was considered an excess on something that hasn't been claimed before, therefore a new ailment/injury where you have to pay the first initial excess (which is confusing in itself), or because the claim included the word/s tooth or teeth, then it was 'all over red rover' if it had those words in the claim. The claim process is easy, because it's all online and you just scan and attach the invoice/receipt, although, having to ring the vet for extra notes is a pain, and should be explanatory enough in the wording on the invoice/receipt.

We foster failed Leo in May 2019 and in August, finally got around to extending my policy to now include two dogs and a cat! One month later, Leo had a bowel obstruction requiring emergency surgery. He has made a full recovery but it was incredibly scary for the whole family and adding a huge vet bill would have been the last thing we needed. Our payout was paid within days and they have since touched base to check on his recovery. I am very happy with PIA and wouldn't want to be without it.

very strange way of calculating excess!!
spent $270 on emergency vet consultations, the excess is $200 and got merely $12 back!! Called for explanation and they insist they are right very well well done for money grab and I am out.

Having never had pet insurance for my other pets, I wasn't convinced that I should have it for our rescue pup. Every year as renewal came round I considered cancelling. Fortunately I didn't! My boy ended up with a bowel perforation, followed by post-op complications and then further surgery. October was a horror month. I submitted the first half of the claim online, which was very easy to do. The claim was processed without any issue in a short time. The second half of the claim took a little longer but still in a perfectly acceptable time (<2 weeks). I would definitely recommend it

I have been with PIA for my staffy for about 5 years and have made numerous claims as my dog ended having a lot of health issues. PIA makes it super easy to lodge a claim and is so prompt with paying my claims. Makes it extremely stress free. Thank you PIA! I would be in a world of financial stress without you.

Hello I called earlier today to cancel this policy and I was told I will get a call back to complete the process. I did Not get a call back. Can you please cancel this policy asap and confirm with reply once done. Thank you

Very happy with the response times regarding payback with claims, the vets did all the claim. It helped financially especially with an older dog after quite a big op. We got most of the money back which was helpful as it was an expensive op.

The current inflation rate is 1.9% and wages growth for 2019 is 2.3%, yet somehow Pet Insurance Australia decided they were justified in raising my annual premium by 72% over 2 years. This forced me to cancel my policy and switch insurers leaving our leaving our pup uninsured against illness for a 30 day waiting period. We made 1 (fully justified) claim during that period as my pups eye was injured in an incident with another dog. We were paid $100. This was also a difficult process to go through. I would avoid PIA.

My dog has had two cruciate ligament tears (back left knee and back right knee) in the last couple of years. In both cases, the claim was paid within a few weeks and covered a significant amount of my quite large vert surgery bills!

We have had this Policy since our Staffy was 4 months old. He is 8yrs now and recently a large lump appeared on his Left Shoulder, whilst his Left Back Leg started to present painful! This company have been amazing to deal with even advising me of Pre-Authorisation forms the vet could fill out for pending surgery to see if we were covered. Having his surgery we now know we will get 80% back. Wonderful, I could not recommend them highly enough.

Recently my dog is diagnosed SA, a skin issue cause by immune system. I claimed the biopsy test and also the capsules for my dog. However, the fortnightly payment goes up little bit, hope it won't goes up too much for the next policy year.

I understand an inflation price is to be expected annually, but a 26% price increase is outrageous!
Extremely disappointed, would advise others check their annual increases.
We have never made a claim and our dog is only 1.5 years old.

With the experience I had with PIA after the last accident happened to my lab I felt that my policy was really good value! We've been with PIA since my puppy was 4 months old, Feb 2019.