Pet Insurance Australia

I've had my dog covered by Pet Insurance Australia since he was a puppy and unfortunately I've had to make a number of claims in the 2.5 years he's been covered.

Using the claims portal is a breeze and after having to do quite a bit of run around for the first claim, subsequent claims have been easy to submit and payment has been very quick in my experience.

Overall, I am happy with the service provide by PIA and the peace of mind it provides should my dog ever experience issues in the future.

Yes policy is good value & no dramas with completing all what was expected of me
Claim was submitted via my vet who use's Gap Payment. Instantaneous.
This is my 2nd year & have renewed.

PIA were fantastic! Claim was fast so I was able to focus on our unwell dog rather than stressing about insurance woes. As a new customer I was very happy!!

They recalculate the proce for your insurance every years and it goes up more then 40% of you call them they offer you to do 3months for free, but what happen in 6 years you pay 400% of the initial price??? I should never went with them they do not deserve those 5 stars review, if I have know that before I will have save $500

Major medical was the perfect policy for our fur baby. Claim was an easy process due to the agreement between the vet surgeon and PIA. Communication was A+ Could not fault

Happy with our recent claim through gap pay at our local vet for our pet dog's surgical procedure. It was straightforward and everything handled by the vet for the claim.

Policy was easy to organise, easily the cheapest cover i could find compared to competitors even after the initial discount rate expired. Been with PIA for about 2-3 years since we got our rescue doggo, only had one real issue that required vet care but every claim we made to remedy it was dealt with quickly and the benefit returned within a week or 2.

Took 2 weeks from submitting the claim to getting a payout. After such a stressful time with the dog and the money it cost us I was really pleased with the way PIA handled everything. People say pet insurance isnt worthwhile but I would never have been able to keep our dog alive without it. Submitting another claim too which is a continuation. I expect the same service from these guys again.

Cheers
Dave and Arthur Frank

I have both my dogs insured with Pet Insurance Australia. My 11 year old dog has had some ongoing symptoms over past 6 months and has had a lot of diagnostic tests done. PIA have always paid out quickly and I have only had to contact them a couple of times re a few very minor issues.

My 5 year old Doberman has recently had to have two cruciate ligament surgeries. There is a sub-limit on the amount you can recover for cruciate surgeries, but we knew that when we insured them. Luckily, each surgery occurred in a different policy year so we coul...

My dog recently went in for surgery cause he cut his leg open. Bill was just over 1k
They went through my bill and excluded a test cause it was apparently “routine care”
The test in question was a blood test that the vet needed to to to make sure out boy could go under anaesthetic.
Even the vet was disgusted that pia wouldn't pay this as it was part of the emergency surgery.
Have spoken to multiple reps and they all stand by their decision, regardless of what the vet says.

I have been with PIA for a while they were good up until I started making claims. My dog diagnosed with heart disease and he is on medication . Last year they increased my monthly installments to $160 from $110 and im up for a renewal, they increased it to $224! What a joke! Sounds like you are trying everything to make me cancel my policy. Yes you are good with the claims but who pays $224 monthly for an animal insurance. Extremely disappointed and wont be recommending to anyone.

Puppies claim rejected because the day of the claim was lodged a few hours prior to cooling off period ended. Pretty disappointed that they have stood by this decision even though they were sent a full medical history from our Vets and analysis testing results. Cancelled my policy as I am not prepared to risk my money with a company like this one.

I lodged a claim when my puppy went to emergency not once but twice....I contacted the insurance and they sent me the money within 2 weeks, no questions asked... 80% of the cost reimbursed. Thanks pet insurance Australia

I have been with PIA for three years and three weeks ago my beloved Pooch was diagnosed with Bone Cancer and had to have a rear leg amputated and followed up with intensive care and chemotherapy. Claims have been resolved quickly and efficiently, helpdesk superb. First class all the way. Thank you PIA !

I have have been with Pet Insurance Australia for well over 10 years. I have a healthy bunch of four dogs who have had very few health issues over that time so I had little reason to claim until recently.

I received notification that I was not receiving any refund for a very large claim and because I don't claim often I didn't know until it was explained to me today that the item numbers receiving no refund are sent before the item numbers receiving a refund even if they are part of the same claim. It was a bill in its thousands of dollars ...