Petkit Australia

The purobot is Excellent but one i dont get is you pay over $1000 and it's yours including camera, why is there a subscription to monitor your cat how ridiculous!! Anything for money so it's a 2 star from me

I rarely leave negative reviews, but my experience with this company was frustrating enough that I feel others should be warned. From the start, the product descriptions and sales information were misleading. I was encouraged to purchase additional items for the automatic litter box that, as it turns out, were not required at all. Unfortunately, I trusted the information provided and ended up with products I had no real use for - half of the items in the order.

When I contacted customer service to return the items, the situation became even worse. I was told that I would be responsible for paying the return postage, and that a restocking fee would be deducted from my refund. This means that even if you return an item in perfect condition, you are penalised financially, making the return process unnecessarily costly and unreasonable. Essentially, customers are left stuck with products they don’t need unless they are willing to lose money in the process.

In my opinion, this is not how a trustworthy or customer-focused business should operate. Clear communication, honest sales practices, and a fair return policy are the minimum expectations when shopping online. Unfortunately, this company fell short on all three.

I will not be purchasing from them again, and I strongly recommend that potential customers do their research before placing an order.