13 reviews · Statistics

77% · 103 · 23%

Claim Resolution Time
  • <1 week (7)
Claim ApprovedYes (5) · No (0)
Value for Money
4.0 (12)
3.8 (10)
Customer Service
4.2 (10)
Brand Manager for PetsOnMe? Claim your listing.
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13 reviews
Patti McGorman
Patti McGormanSACentral, SA

Speedy and helpful

I needed to call to ask a question, both prompt and helpful. Show details
Sarah and Bobby
Sarah and Bobby


I'm beyond satisfied with the level of care from PetsOnMe.
Mallory was an absolute pleasure to deal with during the whole process. She went above and beyond to help and made me feel as though they were more than willing to look after my pupper and myself through the process.
Claims processed in record time.
If looking for pet insurance I 100% recommend PetsOnMe. Show details
GeoffreyQLDSouth East Queensland, QLD3 posts

Finally ! A Insurance Company that gives you satisfaction and smiles!

No fuss ,efficient and very good Insurance Company. Staff are friendly and knowledgeable.
Very fast settlement of claims.
If all Insurance Companies were like POMI , the world would be so less stressful. Show details
Angelo Hatzon
Angelo Hatzon

Great insurance company

Submitted my claim online and had a response within two days by email and on phone.

Mallory was great to deal with and would not hesitate to recommend this pets insurance to anyone.

Angelo Show details

Steph Hockley
Steph Hockley

Excellent Pet Insurer

I had some questions regarding a claim and they were answered swiftly. Claim was paid without issue. Show details
John29 posts

Criminals taking people's money

Do not insure with this dodgy company they don't answer the phone saying they're closed at 1.pm I have been trying for hours no answer no email you can't get contact with anyone. This is a big time scamer's I'm going to get my bank to stop payments because they're scamer's. I'm glad I call to insure another dog but it's saying they're closed don't believe the people who have given 5 star's they must be scamer's as well supporting these criminals. Mon 2 oct Show details
CmartinHervey Bay5 posts

Amazing company!

Fantastic pet insurance company, I wouldn’t be with anyone else! Their monthly premium is cheaper than so many of the others, and they cover so much more! I especially love the wellness package that pays for my yearly vaccinations, and when I had to make a claim recently, the process was so quick and simple and paid out within 24 hours!! Can not recommend enough =) Show details
Rod H.
Rod H.QLDSouth East Queensland, QLD

Easy claims process

Had no issues when i made a claim recently, would recommend. Show details
disappointedNSWSydney, NSW

Not transparent re annual vaccinations NOT covered unless you pay additional

Lured by good customer reviews was astounded that 6 months in, I make my first claim to be told annual vaccinations are ineligible unless you have ADDITIONAL coverage! PETSONME.com.au // compare plans - there is no obvious BUTTON or words saying 'Extra $XYZ for this' - frustrating series of conversations with the brand who each blamed the other department (policy & claims blaming marketing) Show details
RickyTASHobart, TAS6 posts

Best insurance company ever

Great company to deal with easy to claim and Mallory was great Show details
Jacob M
Jacob MNSWSydney, NSW

The best insurer iv had whether it be home, car, pet etc

For such a relatively new insurer on the market, it came recommended by a friend so i took up a policy approx 18 mths ago.

I recently had a claim and it was easily handled and in my account with no fuss within 48 hrs.

Would recommend to any pet owners considering insurance Show details

Alan S
Alan SNSWSydney, NSW

Easy Claims Experience

I took out a policy 2 months ago and last week had to make a claim. It was super efficient and I got paid yesterday. Show details
AngelaQLDSouth East Queensland, QLD4 posts

Questions & Answers

No questions yet


CategoryPet Insurance
UnderwriterPacific International Insurance
Annual Benefit Limit $15,000
Minimum Pet Age 6 weeks
Illness CoverIncluded
Routine Care CoverNot Included
Lifetime Cover Included
Cooling Off Period 21 Days
Waiting Period for Illness 21 Days
Accidental Injury Cover Included
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Contact info for PetsOnMe

  • ABN: 14154486727

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