PetsOnMe

I have recently made a third claim on my policy. As before the payment was in my account within a couple of days! Thanks Mallory! Show details

Pets on me normally refund money within a day! Because I have a reoccurring issue with my dog i get 100% back! They are amazing! Show details

Very poor service – very difficult to communicate with over the phone, initially refused to cancel my policy and kept trying to reschedule my phone call. asked could they speak to my partner instead of dealing with me to see if they could convince him instead. I asked multiple times can I please just cancel - continued to refuse until I was angry and adamant on the phone Show details

Not transparent – PetsonMe Insurance failed to clearly communicate the distinction between hereditary conditions and accidental incidents in their policy documents and through other website. This lack of transparency proved detrimental during an emergency when swift and informed decisions about vet care were imperative. Without clarity on coverage details,… Read more

navigating the situation became needlessly stressful and challenging.

Despite providing comprehensive medical documentation supporting the incident as an accident, PetsonMe classified it as a hereditary condition. This contradiction between their assessment and medical advice caused significant frustration and confusion.

Based on this experience, it's difficult to recommend PetsonMe Insurance for emergency vet care. The lack of transparency regarding coverage details poses a significant risk to pet owners facing unexpected medical expenses.

Moving forward, PetsonMe must should pritorise transparency and clarity regarding what is covered under hereditary conditions versus accidental incidents.

The Best experience ever! – The Best experience ever. From the start, Nomathemba was very attentive and helpful. I was skeptical that the claim process would take forever with lots of back and forward questions, documentations and more ( We had bad experience with another pet insurance company in the past). But PetsOnMe has the great customer service, they contacted vet and… Read more

asked us to supply tax invoices and the bank details, the whole claim process took two days. We are very grateful for taken away extra stress from us. Because having a sick dog which is a part of the family is stressful enough. We are real people with a real dog and no one paid to us to wright this review. We want to thank you company who does a wright things. Warm regards, Svetlana, Uwe and Zena

Speedy and helpful – I needed to call to ask a question, both prompt and helpful. Show details

Finally ! A Insurance Company that gives you satisfaction and smiles! – No fuss ,efficient and very good Insurance Company. Staff are friendly and knowledgeable. Very fast settlement of claims. If all Insurance Companies were like POMI , the world would be so less stressful. Show details

Great insurance company – Submitted my claim online and had a response within two days by email and on phone. Mallory was great to deal with and would not hesitate to recommend this pets insurance to anyone. Thanks Angelo Show details

Excellent Pet Insurer – I had some questions regarding a claim and they were answered swiftly. Claim was paid without issue. Show details

Criminals taking people's money – Do not insure with this dodgy company they don't answer the phone saying they're closed at 1.pm I have been trying for hours no answer no email you can't get contact with anyone. This is a big time scamer's I'm going to get my bank to stop payments because they're scamer's. I'm glad I call to insure another dog but it's saying they're closed don't… Read more

believe the people who have given 5 star's they must be scamer's as well supporting these criminals. Mon 2 oct

Amazing company! – Fantastic pet insurance company, I wouldn’t be with anyone else! Their monthly premium is cheaper than so many of the others, and they cover so much more! I especially love the wellness package that pays for my yearly vaccinations, and when I had to make a claim recently, the process was so quick and simple and paid out within 24 hours!! Can not recommend enough =) Show details

Easy claims process – Had no issues when i made a claim recently, would recommend. Show details

Not transparent re annual vaccinations NOT covered unless you pay additional – Lured by good customer reviews was astounded that 6 months in, I make my first claim to be told annual vaccinations are ineligible unless you have ADDITIONAL coverage! PETSONME.com.au // compare plans - there is no obvious BUTTON or words saying 'Extra $XYZ for this' - frustrating series of conversations with the brand who each blamed the other department (policy & claims blaming marketing) Show details

Best insurance company ever – Great company to deal with easy to claim and Mallory was great Show details

The best insurer iv had whether it be home, car, pet etc – For such a relatively new insurer on the market, it came recommended by a friend so i took up a policy approx 18 mths ago. I recently had a claim and it was easily handled and in my account with no fuss within 48 hrs. Would recommend to any pet owners considering insurance Show details

Easy Claims Experience – I took out a policy 2 months ago and last week had to make a claim. It was super efficient and I got paid yesterday. Show details

Ethically problematic business practices – Warning: If you own a brachycephalic dog breed (French Bulldog, Pug etc.), or are a breeder, please do not take out this insurance. They specifically state that any surgery related to BOAS (Brachycephalic Obstructive Airway Syndrome) is excluded, which a high percentage of these dogs require. The PDS also vaguely states that ALL common… Read more

breed-specific problems are excluded.

I believe this company is ethically problematic, as it actively pursues breeders, offering incentives to sign up new puppy owners for 'two months free coverage' - knowing they exclude common conditions of the breed. If the breeder does not read the find print/wants the kickback Petsonme offers, and a condition is diagnosed during this two month period (say if you just assume the breeder would use a breed-appropriate insurance policy) your pet may end up with a pre-existing condition. This could be financially and emotionally devastating considering other insurers who DO cover this (such as Bow Wow Meow, etc.) will then not cover the condition either.

When I approached them about this their response was:

'We work with a number of French Bulldog breeders and have always maintained that we do not cover BOAS, many reputable breeders still choose to work with as they are confident in their breeding that the condition is not prevalent.

Once again thank you for taking the time to write to us and rest assured we will highlight to French Bull dog owners going forward that BOAS is excluded from coverage'.

I don't believe this company should be allowed to actively pursue and offer incentives to breeders, and I don't think any reputable breeder should place their puppies on a policy that actively excludes common, breed-specific conditions, especially BOAS. The whole situation is unacceptable.