16 reviews

75% · 124 · 25%

Claim Resolution Time
  • <1 week
  • 1-2 months
Claim ApprovedYes · No
Value for Money
Customer Service
Brand Manager for PetsOnMe? Claim your listing.


16 reviews
Vicki P.
Vicki P.Queensland4 posts


Excellent promt processed almost immediately and paid quickly. Excellent customer service Show details
Value for Money
Customer Service
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BabushkaPerth, WA2 posts

The Best experience ever!

The Best experience ever.
From the start, Nomathemba was very attentive and helpful. I was skeptical that the claim process would take forever with lots of back and forward questions, documentations and more ( We had bad experience with another pet insurance company in the past). But PetsOnMe has the great customer service, they contacted vet and asked us to supply tax invoices and the bank details, the whole claim process took two days. We are very grateful for taken away extra stress from us. Because having a sick dog which is a part of the family is stressful enough. We are real people with a real dog and no one paid to us to wright this review. We want to thank you company who does a wright things.
Warm regards, Svetlana, Uwe and Zena Show details
Patti McGorman
Patti McGormanCentral, SA

Speedy and helpful

I needed to call to ask a question, both prompt and helpful. Show details
Sarah and Bobby
Sarah and Bobby


I'm beyond satisfied with the level of care from PetsOnMe.
Mallory was an absolute pleasure to deal with during the whole process. She went above and beyond to help and made me feel as though they were more than willing to look after my pupper and myself through the process.
Claims processed in record time.
If looking for pet insurance I 100% recommend PetsOnMe. Show details
GeoffreySouth East Queensland, QLD3 posts

Finally ! A Insurance Company that gives you satisfaction and smiles!

No fuss ,efficient and very good Insurance Company. Staff are friendly and knowledgeable.
Very fast settlement of claims.
If all Insurance Companies were like POMI , the world would be so less stressful. Show details
Angelo Hatzon
Angelo Hatzon

Great insurance company

Submitted my claim online and had a response within two days by email and on phone.

Mallory was great to deal with and would not hesitate to recommend this pets insurance to anyone.

Angelo Show details

Steph Hockley
Steph Hockley

Excellent Pet Insurer

I had some questions regarding a claim and they were answered swiftly. Claim was paid without issue. Show details
John30 posts

Criminals taking people's money

Do not insure with this dodgy company they don't answer the phone saying they're closed at I have been trying for hours no answer no email you can't get contact with anyone. This is a big time scamer's I'm going to get my bank to stop payments because they're scamer's. I'm glad I call to insure another dog but it's saying they're closed don't believe the people who have given 5 star's they must be scamer's as well supporting these criminals. Mon 2 oct Show details
CmartinHervey Bay5 posts

Amazing company!

Fantastic pet insurance company, I wouldn’t be with anyone else! Their monthly premium is cheaper than so many of the others, and they cover so much more! I especially love the wellness package that pays for my yearly vaccinations, and when I had to make a claim recently, the process was so quick and simple and paid out within 24 hours!! Can not recommend enough =) Show details
Rod H.
Rod H.South East Queensland, QLD

Easy claims process

Had no issues when i made a claim recently, would recommend. Show details
disappointedSydney, NSW

Not transparent re annual vaccinations NOT covered unless you pay additional

Lured by good customer reviews was astounded that 6 months in, I make my first claim to be told annual vaccinations are ineligible unless you have ADDITIONAL coverage! // compare plans - there is no obvious BUTTON or words saying 'Extra $XYZ for this' - frustrating series of conversations with the brand who each blamed the other department (policy & claims blaming marketing) Show details
RickyHobart, TAS6 posts

Best insurance company ever

Great company to deal with easy to claim and Mallory was great Show details
Jacob M
Jacob MSydney, NSW

The best insurer iv had whether it be home, car, pet etc

For such a relatively new insurer on the market, it came recommended by a friend so i took up a policy approx 18 mths ago.

I recently had a claim and it was easily handled and in my account with no fuss within 48 hrs.

Would recommend to any pet owners considering insurance Show details

Alan S
Alan SSydney, NSW

Easy Claims Experience

I took out a policy 2 months ago and last week had to make a claim. It was super efficient and I got paid yesterday. Show details

Questions & Answers

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CategoryPet Insurance
UnderwriterPacific International Insurance
Annual Benefit Limit $15,000
Minimum Pet Age 6 weeks
Illness CoverIncluded
Routine Care CoverNot Included
Lifetime Cover Included
Cooling Off Period 21 Days
Waiting Period for Illness 21 Days
Accidental Injury Cover Included
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