Philips Azur 8000 Series DST8050/21
VerifiedMPN: DST8050/215 reviews
- Weekly
Literally died as the warranty ended. Waste of the extra $$$. I'm now using a $25 sunbeam iron which I'm hoping to get my monies worth. Absolute rubbish iron, don't buy.
Purchased in at David Jones for $213.
- Product is used: Weekly
- Clothing Material: Cotton, Silk and Synthetics
After using Philips Azur irons for many many years and even my normal go to for wedding gifts I am so disappointed with the new Azur 8000. From day of purchase it has leaked water and discolour on my garments and this is main reason for my review. Unfortunately being unable to control the temperature is also an issue when ironing delicate fabrics. So sad I will never purchase a Philips Azur again.
Purchased in at Myer for $189.
- Product is used: Weekly
Hi. Thank you for reaching us out. Thank you for sharing your feedback and experience with us, and I completely understand how frustrating it must be to deal with water leakage, garment discoloration, and temperature control issues, especially with a product you’ve trusted for years. Let me offer some suggestions that might help: Water Leakage: Check if the water tank is securely closed and not overfilled. Sometimes incorrect tank placement can cause leakage. Garment Discoloration: Clean the soleplate to ensure it’s free of residue, as this could cause stains during ironing. Temperature Control: Refer to the manual to better understand how to handle different fabrics with this model. If you have any further questions, please feel free to contact us on our support channels through external link
Thank you for your reply. As stated this is not my first rodeo in regards to Philips irons and since I have used a Philips iron for at least 40 years your response implies I do not know how to use it. The iron is clean and the quick calc release also cleaned. The water level is never overfilled.
I would note that I had once laid the iron down on the ironing board (the iron had cooled and children were present so to be careful it wasn’t knocked off), when I went to move the iron it had leaked water all over the ironing board.
The fault in this product is extremely disappointing
Worst iron ever – Takes forever to heat up and never gets hot enough to iron linen properly. Also leaks water onto garments. Honestly this is the worst iron I have ever owned and the one I paid the most money for. I’ve since replaced this with an iron that lets me control the temperature myself. I think they are trying to make appliances too clever these days and a computer doesn’t know how to get to the right temperature.
Thank you for your honest review. We're sorry to hear your experience with one of our irons has been far from ideal. If there's anything we could do to improve your experience with the iron, we'd be happy to help. Please feel free to reach out to us on +61 1300 80 58 65 (Monday - Friday: 09:00 - 17:00 AST) or via WhatsApp on +61 370356760 (Monday - Friday: 09:00 - 17:00 AST). One of our colleagues will then do their best to assist you. Kind regards, Philips Home Living Team
Rubbish – This iron is absolutely rubbish. It drips water and scale strangely builds up on the outside of the iron which indicates to me it leaks or is not sealed properly. Philips have made it impossible to be exchanged or refunded and have given many excuses or keep requesting additional information. I have only had it for 3 months but it's the last time I'll purchase anything from Philips. Save your money the product is junk and their customer service is appalling.
Hi there, We're sorry to hear that you've been facing issues with your iron and that customer support has not been helpful so far. If the iron is out of warranty and is not a model we repair, our options are unfortunately limited. Still, if our colleagues requested additional information to be able to assist you further, we recommend providing this when you can.
If you need further assistance, please feel free to contact us at 800 854 885 (NZ) from Monday - Friday: 09:00 am - 05:00 pm EST and 1300 80 58 65 (AU) from Monday - Friday: 09:00 am - 05:00 pm EST. One of our colleagues will be happy to help you out.
Kind regards, The Philips Australia Team
Doesn't like cold weather – My old Philips Azure started making ironing hard work so I bought a new one. I used it for the first time yesterday and it ironed like a breeze making short work of the ironing pile and it didn't need filling with water every 5 minutes like the old one. I got it out again today but the blue light on the handle kept blinking and it wouldn't heat up. I unplugged it then re-plugged it but still no joy so I rang Philips. It seems my new iron doesn't like the cold weather so I had to boil the kettle, wet a towel with the hot water then stand the iron on it for 3 minutes. Honestly, it's an iron. The customer service person said I could return it but it does do a terrific job once it gets going. At least I'll know what to do the next time it happens, but I do think it's a bit odd.
Thank you for sharing your experience with the Philips DST8050/21. We're glad to hear that it made ironing easier for you initially. We understand how frustrating it can be when the iron doesn't heat up properly. To troubleshoot, you might try ensuring the iron is stored in a warmer environment before use. If the issue persists, please feel free to contact us at 800 854 885 (NZ) from Monday - Friday: 09:00 am - 05:00 pm EST and 1300 80 58 65 (AU) from Monday - Friday: 09:00 am - 05:00 pm EST. One of our colleagues will be happy to help you out.
Kind regards, The Philips Australia Team
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Hello Leanne. We’re really sorry to hear about your experience and understand your frustration. We appreciate you taking the time to share your feedback, it’s very valuable to us and will be shared with our product team to help improve our products.