Philips DST8050/21

Avoid this iron if you live in cold climate – I bought this iron from Amazon in December 2022. It is working perfectly fine until it meets Melbourne's winter temperature. The unit suddenly stopped heating up even though it has been plugged for more than 15 minutes. I contacted Philips customer care and we did some troubleshooting which involves putting the iron on its plate on top of hot… Read more

towel for 3-5 minutes to warm up the plate. Apparently, the iron has been designed to shut itself off and not heating up if the plate's temperature gets below 20oC. Now if you live in Victoria or other southern states in Australia, you know that temperature inside our homes can get below 20oC anytime during winter. I have raised this design flaw concern with Philips customer service (not based in Australia), and they promised to get back to me on this issue again soon. For the time being, it looks like have to manually warm up the iron before it can warm itself up. What an inconvenient it is. This is a design flaw by Philips and they don't advise anything on this limitation in the manual or on the box of the product. I'm thinking to go to ACCC with this if Philips does not do anything to fix this issue. I'm sure I won't be the only one that has this issue. Philips, you need to be responsible for this issue!