Shocked by Quality of Customer Service
I cannot describe the quality, performance or my satisfaction with the Philips 7762/90 Food Processor I purchased because after 4 weeks I am none the wiser on how to effectively utilize the product, following my interaction with the Philips Customer Service team.
I can declare that I have never previously owned or operated a modern Food Processor, so maybe my expectations of product support are unreasonable?
The boxed unit came with 2 small booklets - a Quick Reference Guide & User Guide. I have good eyesight, but was really struggling to read & comprehend these guides. In the guides, there are small black & white graphics of the attachments next to pictures of e.g a potato. There is no reference to the naming of the attachments.
I first checked the Philips website for additional resources & also checked YouTube for instructional videos unsuccessfully, prior to contacting Philips customer support. It's worth noting that at this point, I searched for resources of competitor products & found multiple user resources (videos, manuals, recipes etc.). I wanted similar materials that referenced the tools on the device I had bought.
I contacted customer support and was directed to a call centre where I outlined my request for information. The response was that the issue would be referred to a Product Specialist to provide a list of 'part names'? and I would be sent a link to video resources. The link was sent promptly with a standard search results page from You Tube (note - none are Philips videos). I responded with the following email.
"Thank you. Now I know how to unpack my box and how to operate the machine in 6 languages other than English. The You Tube links were not helpful and nothing I had not already found, as I mentioned.
To reiterate, I bought the Viva., having never owned a Food Processor before. The user manual and quick start guides are awful. All my family have tried to take the lead in deciphering the manuals, without success.
If I look on Sunbeam/Breville sites, there is information/resources for use of their products and descriptive use of the tools in the recipes. Sending me a 'how to use' 3rd party video in Japanese or German does not constitute the service levels I would expect from a brand like Philips.
My questions are quite broad:
What are the tools called? When would I use each of them (a drawing of a potato gives me a glimmer of hope)? When would I use Pulse rather than Speed 1 or 2? Why would I use Pulse rather than Speed 1 or 2? I have worked out the 'emulsifier' makes baby food - what else is it for?
I would really appreciate a more substantial response. Sending those You Tube links, while I am sure the intent was good, is quite dismissive and impersonal. Hoping for further feedback."
After no further response I checked back in, and was advised the issue was still being coordinated with the Product Specialist. A few days later, I was sent a PDF of the QRG that came in the box with the product. I have chosen not to participate in any further correspondence with the support team.
I am sure the products great, if you know what you are doing. However, I remain pretty disappointed with what I consider to be a genuine and undemanding request for customer support.
The shredding disk broke in the first use.
Hi team, my shredding and slicing disk broke the very first time I used the food processor to shred carrots. The blue knob and the steel disk were separated. I fixed that and the same thing happened again. I can provide the pictures if necessary. I am happy with the other attachments but I didn't expect that Philip's product would break in first use.
Great buy !!
I bought this as it fit the budget I had. Reviews were mixed and I really wasn't sure. I was worried about getting something that would break & be useless. I wanted something to cut all sorts of veg so I could have quick access throughout the week for ready cut ingredients. It is easy to use, fast, does what I bought it for and I can make quick salads, vegies, stir-fries and not have to do all the preparation every night. The instructions are more like a joke. Printed in many languages but giving no help. I took a photo of the pictures on the box and they have been far more use.
Does the job
Good product. Worth the price. Was looking for cheap but multi purpose processor. Does all the basic jobs. The negative about this product is the same blade used for blender and grinder. Which means change blade again and again which can make its rubber go loose. Quality of the plastic is average.
I know why I didn't buy it earlier
I'm really happy with this food processor, I use the blender almost everyday to make smoothies and it's fast and perfect. It's dishwasher safe so no difficulty in cleaning at all, food processor is also good, even if I don't use it too much. Main blade is so sharp so be careful with that.
So much better than the $600 Magimix!
This was $159, works brilliantly, easy to take apart and clean, dishwasher-proof. comes with a separate blender attachment and the usual grating/slicing discs. It has a plastic disc which whips cream in seconds - haven't tried egg whites yet. Only potential worry is that the plastic looks a bit breakable, but I haven't dropped it yet! The instructions were on one big sheet - a booklet would have been better.
Best multi food Processor
This has been a very good item to have in the kitchen as it sits on the bench without taking up much bench space. Great for grating cheese & carrot. Slicing sweet potatoes, potatoes, carrots , zucchinis, pumpkin, cucumbers, capsicum etc. Plus having a blender, grinder & a few discs for slicing, grating etc. Well worth purchasing this item. Plus parts are Dishwasher Safe on top shelf which is a bonus.
Good one for the price
It does it work, the capacity fits my requirement, it`s very easy and quick to get vegetables sliced or graded with Philips Viva Collection Food Processor. It seems to be quite powerful - doesn`t struggle while working. A bit noisy but not too much. Very easy to clean and assemble. Love the machine overall. Would recommend.
easy to use, good value of money
easy to use, good value of money. versatile and good for daily use.
but need clean probably and air well, otherwise will left previous food smell especially dairy products, as it is plastic material not glass. price point is good value and can do many recipes and cooking make much easier.
Great product. I bought it a few weeks back as we had some guests over and had to do a lot of cooking .... 0this food processor really mademy cooking so much easier and quicker ... it is so easy to clean as well ... i would highly recommend it.
Excellent value for money, would definitely recommend purchasing
Excellent processing performance, great for making cheesecakes and slicing salad vegetables. Very versatile and able to be used for mixing, chopping, grating, making smoothies, whipping cream etc. All attachments fit in well and are able to be pulled on and off with ease. For the price of this food processor it is excellent value for money
a real life changer
this was given to me for Xmas as i always wanted and needed it and our family's meals are so good...i have picky eaters but now they eat everything e.g vegies hidden and slowly we are showing them what they are really eating.I never thought that this would change how we do meals etc...i fully reccommend it to everyone
Must have kitchen item
such a great product, easy to use, handy in the kitchen, works very well. My teenage kids love to make smoothies, they enjoy experimenting with various ingredients and they also love how easy the appliance is to use. I suggested the product to a friend for making baby food. The only issue I had was fitting it in a cupboard as I have limited space
Handy machine to use for fast food preparation and smoothies
I find the Philips Viva Food Processor a great help when I make my smoothies and salads. It saves me time and does the job well. For the money I paid, it was well worth it since it is much cheaper than the other high end models in the market.
Good value for money
I couldn't believe the prices for food processors when I first started looking. This on does everything you need it to do and more without breaking the bank! Have not had any issues, holds a reasonable volume of food and has lots and lots of different attachments to suit any need.
Good value for the versatility and small storage capacity
Good value for the versatility and small storage capacity. While I have mostly been using it to grind coffee and make smoothies I like to have the other options available to me if I decide to bake the occasional cake or for slicing. I can't comment on alot of the other functions as I have not utilised them.
I love that it is so compact as I have a tiny kitchen, though would be great if the blades etc came in a more compact storable container, so I could safely stack the rarely used ones in the back of a cupboard. Would also like to see a glass jug as opposed to plastic.
My main gripe would be the interchangeable blade at the bottom - if you are not careful in making sure it is very secure it can leak liquid out the bottom. I once unlocked the blender from the base, while doing this it loosened the blade attachment and the liquid leaked out everywhere. It generally does a good job blending most items, although when using the smaller grinder option you have to make sure there is enough in there or it causes the food to stick to the sides and just blend thin air. You then have to either give it a shake - or given the blade attachment is at the bottom - unscrew the whole thing, remove the attachment - give it a stir and re-attach, sometimes on repeat. So this can be a bit tiresome. Overall though I am happy so far with the performance, especially given the price point and versatility.
Good Product - fragile / below average quality parts
For the money you pay - it is a good overall package. Unfortunately, I must agree with few low scores/review as I too fount the the parts are very fragile and doesn't have much life. I have already had the grinder jar replaced last year. Now I have cracked and leaking blender jar. Even worse the Blade unit started leaking and it dripped liquid into my motor, it now has burning smell coming from motor and it has tripped my electricity few times. Now I am scared to use it as I don't wan't electrocution. I only realised after last few uses that the blade itself has started leaking liquid into my motor.
so far am happy with the level of efficiency
With a baby in one hand the functions really help my other hand with food prep when making a meal. The grinder function is great for blending meat into a baby food. The size is not overwhelming for my small kitchen but is big enough to help me make a meal for 3 adults. If I could perfect anything it would be to make the container sections glass, have the small grating and slicing discs that attache to one big plastic disc change to several big discs and have a safety switch on machine rather than having to turn main power of at power point. I did get it on sale and so far I am happy with the level of efficiency.
Overall nearly 2 thumbs up
It slices, dices and shreds well. The coleslaw I made was so thin it was almost store quality. My only gripe and its a minor thing is that the bowl has been disengaging from the machine, which causes it to turn off. Its light weight and for the price could not be happier.
This food processor performs well. Grates hard cheese slices leeks does biscuit crumbs. Very easy to use. Light weight makes it easy to move around the kitchen. Dishwasher proof. A good price for what you get. Would recommend to my friends. Even if it does not last long it is cheap enough to buy another
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