Philips Viva Food Processor HR7762/90 (Black)

Blender blades stopped spinning – Already replaced the blender blade once and now they are intermittent/ineffective. There appears to be nothing wrong otherwise as the processor works still. Not happy as we use it often. Show details

Good Product – I bought this food processor 6 months back and am happy with the performance. I use it regularly and have never faced any issues. Cleaning is also easy and it has become my best companion in kitchen. Will recommend the product. Show reply

Smoking – I used the kneading option this morning to knead my pizza dough. The recipe suggested to knead in a machine for 8 to 10 minutes. I could only knead the dough for 3 minutes because the machine began to smoke and was jumping all over the place....not happy. Show details

Shocked by Quality of Customer Service – I cannot describe the quality, performance or my satisfaction with the Philips 7762/90 Food Processor I purchased because after 4 weeks I am none the wiser on how to effectively utilize the product, following my interaction with the Philips Customer Service team. I can declare that I have never previously owned or operated a modern Food Processor,… Read more

so maybe my expectations of product support are unreasonable? The boxed unit came with 2 small booklets - a Quick Reference Guide & User Guide. I have good eyesight, but was really struggling to read & comprehend these guides. In the guides, there are small black & white graphics of the attachments next to pictures of e.g a potato. There is no reference to the naming of the attachments. I first checked the Philips website for additional resources & also checked YouTube for instructional videos unsuccessfully, prior to contacting Philips customer support. It's worth noting that at this point, I searched for resources of competitor products & found multiple user resources (videos, manuals, recipes etc.). I wanted similar materials that referenced the tools on the device I had bought. I contacted customer support and was directed to a call centre where I outlined my request for information. The response was that the issue would be referred to a Product Specialist to provide a list of 'part names'? and I would be sent a link to video resources. The link was sent promptly with a standard search results page from You Tube (note - none are Philips videos). I responded with the following email.

"Thank you. Now I know how to unpack my box and how to operate the machine in 6 languages other than English. The You Tube links were not helpful and nothing I had not already found, as I mentioned.

To reiterate, I bought the Viva., having never owned a Food Processor before. The user manual and quick start guides are awful. All my family have tried to take the lead in deciphering the manuals, without success.

If I look on Sunbeam/Breville sites, there is information/resources for use of their products and descriptive use of the tools in the recipes. Sending me a 'how to use' 3rd party video in Japanese or German does not constitute the service levels I would expect from a brand like Philips.

My questions are quite broad: What are the tools called? When would I use each of them (a drawing of a potato gives me a glimmer of hope)? When would I use Pulse rather than Speed 1 or 2? Why would I use Pulse rather than Speed 1 or 2? I have worked out the 'emulsifier' makes baby food - what else is it for?

I would really appreciate a more substantial response. Sending those You Tube links, while I am sure the intent was good, is quite dismissive and impersonal. Hoping for further feedback."

After no further response I checked back in, and was advised the issue was still being coordinated with the Product Specialist. A few days later, I was sent a PDF of the QRG that came in the box with the product. I have chosen not to participate in any further correspondence with the support team.

I am sure the products great, if you know what you are doing. However, I remain pretty disappointed with what I consider to be a genuine and undemanding request for customer support.

Good value for the versatility and small storage capacity – Good value for the versatility and small storage capacity. While I have mostly been using it to grind coffee and make smoothies I like to have the other options available to me if I decide to bake the occasional cake or for slicing. I can't comment on alot of the other functions as I have not utilised them. I love that it is so compact as I have… Read more ·  1

a tiny kitchen, though would be great if the blades etc came in a more compact storable container, so I could safely stack the rarely used ones in the back of a cupboard. Would also like to see a glass jug as opposed to plastic.

My main gripe would be the interchangeable blade at the bottom - if you are not careful in making sure it is very secure it can leak liquid out the bottom. I once unlocked the blender from the base, while doing this it loosened the blade attachment and the liquid leaked out everywhere. It generally does a good job blending most items, although when using the smaller grinder option you have to make sure there is enough in there or it causes the food to stick to the sides and just blend thin air. You then have to either give it a shake - or given the blade attachment is at the bottom - unscrew the whole thing, remove the attachment - give it a stir and re-attach, sometimes on repeat. So this can be a bit tiresome. Overall though I am happy so far with the performance, especially given the price point and versatility.

Great value for light usage – It seems too good to be true. A food processor, blender and mill for $100!? I've always believed you get what you pay for but this unit is great value. When I opened the box for the first time I went *urgh*! The plastic of the blender and food processor felt cheap and I was immediately disappointed. But after 6 months of use the results are… Read more ·  3

effective so I'm back in love with this unit. In fact, the plastic is robust and I've even dropped it a couple times so *yay* plastic.

The things I use it for:

- Making smoothes (Done very well)

- Grinding nuts (Good)

- Chopping and pureeing garlic/onion (Good)

- Mixing dough (Very Good)

- Making fries with the attachment (Bad. Comes out short, limp and shrivelled to the left)

- Slicing (Good but small bowl size means frequent emptying. No bother for me as I cook for 2).

- Chopping (So So. It's tough to control so I avoid when attempting anything requiring consistency of dicing but that's probably why you shouldn't use a food processor when chopping in general).

Some other random thoughts:

- The tray is a good concept but tough to keep organised neatly because of the stacked/sloped placement of the blades. A slotted configuration would have been better in my opinion but I can understand that some would need the lower profile to keep in a draw.

- I've never had an issue with unit power and the noise is very acceptable.

- Plastic still looks new despite frequent dishwashing.

- Food processor handle fills with water during dishwashing and sputters out later - annoying.

- I feel the bowl size is a perfect. Not too small; not too big.

Overall this is a ridiculously good value unit and would recommend. 3 in 1 for $100 At first glance, the unit feels a little cheap; but I suppose that's because it is. But I'm about value so overall happy :)

Great buy !! – I bought this as it fit the budget I had. Reviews were mixed and I really wasn't sure. I was worried about getting something that would break & be useless. I wanted something to cut all sorts of veg so I could have quick access throughout the week for ready cut ingredients. It is easy to use, fast, does what I bought it for and I can make quick… Read more ·  1

salads, vegies, stir-fries and not have to do all the preparation every night. The instructions are more like a joke. Printed in many languages but giving no help. I took a photo of the pictures on the box and they have been far more use.

I know why I didn't buy it earlier – I'm really happy with this food processor, I use the blender almost everyday to make smoothies and it's fast and perfect. It's dishwasher safe so no difficulty in cleaning at all, food processor is also good, even if I don't use it too much. Main blade is so sharp so be careful with that.  Show details ·  1

So much better than the $600 Magimix! – This was $159, works brilliantly, easy to take apart and clean, dishwasher-proof. comes with a separate blender attachment and the usual grating/slicing discs. It has a plastic disc which whips cream in seconds - haven't tried egg whites yet. Only potential worry is that the plastic looks a bit breakable, but I haven't dropped it yet! The instructions were on one big sheet - a booklet would have been better.  Show reply

The shredding disk broke in the first use – Hi team, my shredding and slicing disk broke the very first time I used the food processor to shred carrots. The blue knob and the steel disk were separated. I fixed that and the same thing happened again. I can provide the pictures if necessary. I am happy with the other attachments but I didn't expect that Philip's product would break in first use.  Show details

Does the job – Good product. Worth the price. Was looking for cheap but multi purpose processor. Does all the basic jobs. The negative about this product is the same blade used for blender and grinder. Which means change blade again and again which can make its rubber go loose. Quality of the plastic is average.  Show details

so far am happy with the level of efficiency – With a baby in one hand the functions really help my other hand with food prep when making a meal. The grinder function is great for blending meat into a baby food. The size is not overwhelming for my small kitchen but is big enough to help me make a meal for 3 adults. If I could perfect anything it would be to make the container sections glass,… Read more

have the small grating and slicing discs that attache to one big plastic disc change to several big discs and have a safety switch on machine rather than having to turn main power of at power point. I did get it on sale and so far I am happy with the level of efficiency.

Good one for the price – It does it work, the capacity fits my requirement, it`s very easy and quick to get vegetables sliced or graded with Philips Viva Collection Food Processor. It seems to be quite powerful - doesn`t struggle while working. A bit noisy but not too much. Very easy to clean and assemble. Love the machine overall. Would recommend.  Show details ·  1

easy to use, good value of money – easy to use, good value of money. versatile and good for daily use. but need clean probably and air well, otherwise will left previous food smell especially dairy products, as it is plastic material not glass. price point is good value and can do many recipes and cooking make much easier.  Show details ·  1

great – Great product. I bought it a few weeks back as we had some guests over and had to do a lot of cooking .... 0this food processor really mademy cooking so much easier and quicker ... it is so easy to clean as well ... i would highly recommend it.  Show details ·  1

Excellent value for money, would definitely recommend purchasing – Excellent processing performance, great for making cheesecakes and slicing salad vegetables. Very versatile and able to be used for mixing, chopping, grating, making smoothies, whipping cream etc. All attachments fit in well and are able to be pulled on and off with ease. For the price of this food processor it is excellent value for money  Show details ·  1

a real life changer – this was given to me for Xmas as i always wanted and needed it and our family's meals are so good...i have picky eaters but now they eat everything e.g vegies hidden and slowly we are showing them what they are really eating.I never thought that this would change how we do meals etc...i fully reccommend it to everyone  Show details ·  1

Must have kitchen item – such a great product, easy to use, handy in the kitchen, works very well. My teenage kids love to make smoothies, they enjoy experimenting with various ingredients and they also love how easy the appliance is to use. I suggested the product to a friend for making baby food. The only issue I had was fitting it in a cupboard as I have limited space  Show details ·  1

Handy machine to use for fast food preparation and smoothies – I find the Philips Viva Food Processor a great help when I make my smoothies and salads. It saves me time and does the job well. For the money I paid, it was well worth it since it is much cheaper than the other high end models in the market.  Show details ·  1

Good value for money – I couldn't believe the prices for food processors when I first started looking. This on does everything you need it to do and more without breaking the bank! Have not had any issues, holds a reasonable volume of food and has lots and lots of different attachments to suit any need.  Show details ·  1

Good Product - fragile / below average quality parts – For the money you pay - it is a good overall package. Unfortunately, I must agree with few low scores/review as I too fount the the parts are very fragile and doesn't have much life. I have already had the grinder jar replaced last year. Now I have cracked and leaking blender jar. Even worse the Blade unit started leaking and it dripped liquid… Read more ·  3

into my motor, it now has burning smell coming from motor and it has tripped my electricity few times. Now I am scared to use it as I don't wan't electrocution. I only realised after last few uses that the blade itself has started leaking liquid into my motor.

Overall nearly 2 thumbs up – It slices, dices and shreds well. The coleslaw I made was so thin it was almost store quality. My only gripe and its a minor thing is that the bowl has been disengaging from the machine, which causes it to turn off. Its light weight and for the price could not be happier.  Show details ·  1

Great value – This food processor performs well. Grates hard cheese slices leeks does biscuit crumbs. Very easy to use. Light weight makes it easy to move around the kitchen. Dishwasher proof. A good price for what you get. Would recommend to my friends. Even if it does not last long it is cheap enough to buy another  Show details ·  1

Worked for about 3 months – I bought this food processor in February as it was a Choice 'Recommended Product. I had only used it a few times but within about 3-4 months the motor would spin the blade around but wasn't crumbing bread crusts. Just spun them around without cutting them. Have sent it back to Appliances Online and still waiting for my refund. Now on the hunt for a new decent food processor. Why is it so hard?  Show details

great little machine! lasted 3 years – it looked good, it was cheap to purchase, and lasted a fair while (for appliances these days). it wasnt as powerful as it could have been, and it got stressed out blending almonds up, but for the price I think it was very reasonable. yes i was never clear on what the other attachments did, but I could have worked it out with someone more experienced at cooking than myself  Show details ·  1

It says blander can be used with ice - but it can't ! I am replacing jar for the fourth time – If you plan to use the blender with frozen fruits for milkshake like me you better find another one - I am now replacing leaking jar for the fourth time. Always break in the same point - very fragile plastic. They really should say it is not suitable for ice or frozen stuff (e.g. strawberries). Anyone know if is possible to replace plastic jar with glass jar?

Philips support disappointing – This is my first food processor and the manual that come with it is not helpful. I have no idea what i can do with each attachment this comes with. Its advertised as having 28 + functions but when i ask Philips what they are they cant tell me. So far i have made fries with the attachment and works ok , crushed biscuits for a dessert and made smoothies for breakfast and seems to be ok

Good but could have been better – I have been using this for over a year. Its good but the plastic quality is bad. The blender jar broke after falling on the floor and the the other small jar is also showing cracks.If you are not looking for something long lasting then this is ok.The blade is good.

Super useful but difficult to store – Love this unit and can't live without it! Have used almost all the functions and blades it comes with. It works well, and the blender and mini processor is a huge bonus for me and space saver in the kitchen. Only downside for me is the size - which is understandable due to its multifunctionality - but it does make it hard to store in a small… Read more ·  1

kitchen.

Usage-wise however it is a lifesaver and if mine breaks down after a couple of years, I will buy the same one from Phillips!

Was a gift – My good friend in which I bought this for is so rapt-she loves this appliance. A good cook deserves a good appliance-can only enhance. Just so happy that I cut her preparation time into slivers. Makes me smile every time when she tells me how unreal it is to use it.  Show reply

Good food processor and blender – We loved this food processor / blender / milling combo. I'd regularly use the blender to make smoothies during summer. It's powerful enough to blend ice. Unfortunately, a few months ago I accidentally put some whiskey stones into the blender and it broke the blade attachment. I would have really liked to purchase spare parts so I could use the… Read more ·  3

blender again, but I looked online and the new blade would cost half as much to purchase the entire set again. It lasted two years. I wasn't having any trouble with it - though you had to double check you'd put the blade attachment into the blender properly otherwise it would leak. A shame I broke it.

Okay...but – Bought this processor few months ago..I cant use the main blender due to leaky blade stem..I have tried to contact the seller, as its still under warranty..but haven't got any positive reply..hopefully Philips can replace that part. I would recommend this product if Philips's customer care can sort this out soon.

Amazing Machine But – I love this food processor, it's very powerful and diverse but my tool holder broke at the top when chopping potatoes with one of the discs.. Only had the machine for a little over 6 months now, but it's on Amazon. I still use the blender part everyday. Very disappointing that I can't find replacement tools anywhere on the Philips website though for the tool holder.  Show reply

Blender leaking. good only for 2 years – At the beginning we were quite happy about the machine (HR7762/90), but after 2 years (mixing only fruit smoothies, no ice or any hard products) the blender knife started to leak. I contacted Philips support in France and asked if I could buy the broken part. Their answer- no, I should send machine to repair and it would cost 85 EUR (crazy! price of new machine is 72-75 EUR). Very disappointing...