Philips HTL2150/79 Questions & Answers
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We have a HTL2150 and every couple of minutes the volume disappears, we have tried everything and even reset the remote to it's factory setting. Can you please help.
It is a common fault. Although I loved my Philips sound bar, I had to dump it. Cost to repair was ridiculous. Chuck it and get something else that doesn't have a fatal flaw.
I bought second hand but it does not have cables. Where can i get it please? Any guidance?
Hi there, Saroj, thank you for reaching out to us here. We encourage you to contact our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help you with your question.
Kind Regards The Philips Australia Team
Got the cables from K mart And working fine. Thanks
I have lost the remote on my philips sound bar HTL2193B/79. Can I change source without the remote?
Hello there, Ray. Thank you for your question here. We'd like you to contact our product team to assist you further. You can contact them by phone at 1300 850 633 for Australia and 0800 639 953 for New Zealand. Our colleagues should be able to help you out or point you in the right direction, so we hope to hear from you soon.
Kind regards,
The Philips Australia Team
The Philips HLT2150/79 Sound Bar turns on but I receive no sound. I've also tried different options like switching between audio-in, optical , aux etc. Tried unplugging it and plugging it back to no avail. Really frustrating that an expensive sound bar just does not work after a year or two. Can anyone help?
I bought 2nd hand one a couple of months ago, it would switch from hdmi to audio after 2 to 3 mins even though hdmi was only plug in, was really annoying. I upgraded firmware but not help. I tried powering on from different inputs and switching to HDMI but neither stopped it.
In the end I found there was a reset. If you google how to reset the thing you will find the key sequence you need to press on the remote to reset.
This Phillips sound bar had great sound, better than the one I have now. Unfortunately it stopped working and when I went to get an estimate (which cost $40) to fix it, they quoted more than $250. So I trashed it even though I loved the great sound it had. It's not worth fixing. I had to give up. These models had a fatal flaw that manifested itself after a few years and was too expensive to fix.
Hi there Rozzie, Thank you for reaching out to us. We're sorry to hear your Sound Bar has been acting up - that certainly sounds quite inconvenient. We recommend reaching out to our Consumer Care team on 08 8338 5540 (Monday to Friday 9:00 AM – 5:00 PM EST). Our colleagues would love to look into this for you. Hope this helps!
Kind regards, The Philips Australia Team
Spoke to the tech there and he advised it was not worth fixing. :(
Thank you for the update, Rozzie - unfortunately there is not much that can be done in that case, since our colleagues in the technical team are best equipped to advise you about this. If we can do anything else for you though, please feel free to let us know here or by phone again - thank you.
Kind Regards, The Philips Australia Team
Hi I have put in my AUX cord and also into my tv and it keeps coming up mute any idea how I can actually have volume on it ?
Hi there, Thanks for reaching out today, we're sorry to hear you're having some problems with your soundbar speaker. We'd like to ask you to reach out to our colleagues, they can help you with any questions in this regard. You can reach them at: 1300 850 633.
Kind regards,
The Philips Australia Team.
Our sound bar cuts in and out, regardless of the volume setting. Any ideas?
Hi Matt, thanks for coming to us with your question. We would like to ask you to directly reach out to our product experts about this, as we can't be sure what causes the issue from here. Our team would be happy to help you further. You can reach them at 1300 850 633 for Australia or 0800 639 953 for New Zealand. Thanks in advance, we hope to hear from you soon.
Kind regards,
The Philips Australia Team
Philips HTL1190 soundbar keeps going to standby when its playing. Any ideas?
I am Ramesh from Tamilnadu, India. I want soundbar motherboard for the model Phlips HTL2150/79 soundbar...
Hi Debrah. We recommend reaching out to us on one our social media channels (Facebook and/or Twitter @PhilipsCare). We'll be able to assist you the best over there. Alternatively, you could reach out to us by phone (AU 1300 850 633, NZ 0800 639 953).
Rameshkumar, we kindly advise you to reach out to us on one our social media channels as well (Facebook and/or Twitter @PhilipsCare). We hope to hear from you both.
Kind regards,
The Philips Australia Team
i need a operators manual. Any help?
Hi there, thanks for reaching out. You can find the user manual of the Soundbar speaker right here: external link . If you have any other questions, then you know where to find us. Kind regards, The Philips Australia Team
Our remote stopped working after a few months. How do I get a new one? Thanks
That is a good question, Dave. We are sorry that your remote stopped working, though. The product specialists know where you can buy this spare part, so if you could give them a call, that'd be great. You may reach them on 1300 850 633.
Have a nice day!
Kind regards,
The Philips Australia Team
I brought the Sound bar it keep turning off Bluetooth every 5 mins. Checked the distance everthing is fine...Let me know how to fix it
Can't answer this question, my model didn't have Bluetooth, sorry.
Hi Vicky, We understand that's not what you expect from your Soundbar. Please reach out to our product specialists on 1300 850 633 if you're located in Australia or 0800 639 953 if you're in New Zealand. They will be able to help you further!
Kind regards,
The Philips Australia Team
My sound bar cuts in and out all the time It is hooked up with an optical cable. I called the store and they told me that the cable that is provided with the soundbar was junk I should by a better 1. I did and it is just as bad. What's the deal with this?
Mine went the same way after about 18 months. I think it is a fault with the product and it should have been recalled. Mine cut out altogether. Finally I took it to a repairer for a quote that cost me $55.00 The quote after they consulted Philips was $260. I gave up and threw it out and bought another brand which I don't think is as easy to listen to but hope it lasts longer. Shame really because I loved the sound from the Philips. I won't buy another Philips as a result of this experience. If you live in a big city Philips may have an answer for you at a cost, but I live in regional Australia and the solution for people living away from a big city is not practical.
Thanks for reaching out, Thomas. Please give our colleagues a call. They love to help you out. If you're resided in Australia, call 1300 850 633. If you're based in New Zealand you can reach them on 0800 639 953. For now, have a nice day!
Kind regards,
The Philips Australia Team
Why does my sound bar model HTL2160 turn on and off by itself?
Thanks for asking! Have you tried to disconnect the SoundBar from the power supply for a few minutes? If you then reconnect it, the device has been reset. If that doesn't work, please don't hesitate to ask us via 1300 850 633 is you're in Australia or 0800 639 953 if you're in New Zealand.
Kind regards,
The Philips Australia Team
I've recently bought one of these. Main speaker and subwoofer worked fine on my previous digital TV but now I have a smart TV, the subwoofer is dead. I tired various cables and it seems happiest on an optical connection but still no sound from subwoofer. It hasn't been damaged in any way so ideas would be welcome?
Hi there, thank you for your question here. :) We're not sure what the cause of this issue might be, but we like to connect you with our team of product experts. They'll be happy to help! Would you mind reaching out to them through 1300 850 633 for Australia or 0800 639 953 for New Zealand? Thank you.
Kind regards,
the Philips Australia team.
philips soundbar HTL2150. It was easy to assemble and produced a good sound, but 15 months on it has stopped functioning sound crackled and cuts out a couple of minutes, or less, after being turned on. Tried connecting other than the optical cable but to no avail. Anybody else come across this problem?
Yes I encountered the same issue. Ended up replacing the unit with a different brand/model.
Sorry to say, gave up on it. Not interested in Philips products any more.
Yes it seems a lot of people have the same problem with very similar symptoms, crackling and then cuts out at around 15months to 2 years. I was quoted $268 by a third party repairer after spending $55 for the quote. Gave up and bought another brand.
I've had my soundbar for months. Recently it switches from Bluetooth to USB on its own after five minutes. For some reason it switches the source back to USB specifically. What can I do to fix it?
Hi Sparky, thank you for your question. We have checked this with with our product experts, and this sounds like a fault in the unit. For the HTL2150/79 we recommend you to visit the retailer, as they are able to exchange the unit for you. Do let us know if you have questions for us!
Kind regards,
The Philips Australia team
@Sparky666cx , I have faced the similar problem, the input source of my unit was switching automatically from Bluetooth to USB withing 5 minutes of the start. Customer care suggested me to reset the settings to factory default and that worked like a charm.
steps to reset ( if you haven't tried that yet)
1. start the unit
2. press the keys on remote in this order - ( volume - > Bass - > trouble - )
3. Units displays the reset message and restarts , meanwhile delete the existing pairing on your devices
4. once the unit is back up again , try re-pairing.
My philips soundbar HTL2150 is 5-6 months old was working perfectly until 3 days ago now just keeps cutting out, it was purchased from Dick Smiths. I was told that since the 4th of January they are not honoring any warranties, what can I do?
My suggestion would be to go directly to Philips. They will either back their products or make excuses.
Hey Jason, it’s unfortunate to hear that your Soundbar started acting up out of the blue, we’d definitely like to see how we could get you enjoying the beautiful sound of the HTL2150 without interruptions once again. :) If you’re located in Australia we’d kindly like to ask to contact us on: 1300 850 633 to get in touch with our sound specialists. Otherwise please find out how you can reach your local Philips audio specialist through this site: external link
Kind regards,
The Philips Australia Team
This product is now on special on eBay for $100 (with discounts). I would never buy it; I learned my lesson with several junky Philips products many, many years ago, and it looks like nothing has changed, reading these reviews.
Thanks Dan i gave the Philips sound bar to my son to pull apart and muck around with he's 9 all it worth
purchase a Sony much better
does the sound level run with the tv remote?
Hi there. Good question. It would depend on the brand of TV but for most TV’s the Audio Out is independent from the volume control, so to adjust the volume of the soundbar you use the soundbar’s own remote control.
Hi [name removed]
I cannot understand how you cannot see my second mail that I submitted reference my sound bar, I did try the last suggestion that I turn off my sound bar at the mains this I did and it did not make any difference. Can you tell me if the HTL2150/12 has a reset button that takes it back to factory settings and if it has could this solve my problems?
Thank you
ThePlum60
Hi there. Sorry about the delay. We've noticed your earlier question about this. It is forwarded to our product specialists. They might know more about this, so we are awaiting their reply. We'll get back to you once we know more!
Hi
You replied to my question about my sound bar that keeps switching on and off when I leaveit on standby I have tried as you suggest turning it off at the mains and left it off overnight and it is still doing the same thing, happens. Can you tell me if there is a reset button back to factory settings if there is would this solve my problems?
ThePlum60
Hi there! If the device turns off after 15 minutes of inactivity then this is a very normal behavior also known as ‘’power saving’’. This is not something anyone can switch off nor will it be removed in future updates! If the device turns off randomly then we would like to refer you to the call center to send it in for a repair.
Hope this has been useful!
to reset the unit to factory settings - Press: Volume - , Bass - , trouble - (in given order)
I have had my Philips sound bar for a few months and had no trouble with it until we went on holiday and left it on stand by, now the sound bar switches on and of itself even whilst viewing. If I leave it on standby and go to bed it comes on and of through the night. Can you suggest a fix?
Hello there, What a shame to hear you're having troubles with your Soundbar. Let's try out a few things. Have you tried to the unplug the unit from the mains power supply for a few minutes yet? Please do and then plug it back in, and reinstall the unit. This sometimes will reset the unit and will fix the problem.
How does this work out? If you're from Australia, you can reach us at the following phone number: 1300 850 633.
Kind regards,
Philips Social Care
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